Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the digital product and service management practices that modern IT teams depend on. ITIL 5 Foundation certification training in Albania gives professionals a shared language for creating, delivering and continually improving value through technology. The programme follows the current ITIL 5 (Version 5.0) syllabus and covers the ITIL Value System, the four dimensions, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management. It prepares you for the one-hour, 40-question PeopleCert exam, which carries no formal prerequisites. Whether you work in IT, banking, telecoms, BPO or the public sector, ITIL 5-F helps you prove practical service management skills as Albania's digital economy grows. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Albania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AlbaniaDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Value of Getting ITIL CertifiedOutcomes for Individuals and Organisations

    ITIL V5 Foundation Exam Format in AlbaniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Albania

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Takes You in AlbaniaRoles, Demand and Pay

    ITIL 5 Foundation has become a practical signal of IT service management capability across Albania, valued by banks, telecoms, BPO providers and government bodies that run digital services at scale. As the Digital Agenda of Albania 2022-2026 and the e-Albania platform expand public services, employers increasingly want professionals who can manage products and services the ITIL way. Demand runs from service desk analyst up to service delivery and IT operations management, and here is what the market is showing right now.

    Why Albanian Employers Need ITIL Skills Now

    ITIL 5 Foundation is more than a credential. It is a practical edge for IT professionals in Albania who want to manage services the modern way. Join the teams connecting technology delivery to business value. Start your journey today.

    Your Albania Career Transformation

    From Today's Limits to Tomorrow's ITIL Career

    Your Before and After

    Albania's digital economy is expanding with public e-services, banking modernisation and a growing IT and BPO base, and employers increasingly separate professionals who can manage services from those who only complete tasks. Here is which side of that line you want to be on.

    Sources: Paylab, Glassdoor, PayScale (Albania) 2026; Statista; AKSHI.

    How to Get ITIL V5 Founfdation Certified in AlbaniaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Albania is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Modern Service Management Skills You Will GainMapped to the ITIL 5 Syllabus

    Here is what you will learn in ITIL 5 Foundation: how to manage digital products and services the ITIL way, from value co-creation to continual improvement. By the end of the programme you can apply the ITIL Value System and guiding principles in real IT environments.

    Digital Product and Service Management

    Understand what defines modern digital products and services, how value is created through them, and how they are managed across the full lifecycle, from discovery to retirement.

    Value Co-Creation with Stakeholders

    Learn how value is created together with consumers and stakeholders, balancing the outcomes they want against costs, risks, experience and sustainability.

    The Four Dimensions

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers for every service.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated system.

    Applying the Guiding Principles

    Use the ITIL guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better day-to-day decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.

    Continual Improvement and Value Streams

    Embed continual improvement into everyday work and use value stream mapping and management to remove waste and improve the flow of value.

    Who Should TakeITIL V5 Foundation Certification Training in Albania?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ALL 104580

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ALL 104580

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    ITIL 5 Foundation Certification Training in Albania, Done RightWhy Professionals and Teams Choose Us

    Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Albania who want to build IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited, experienced trainers, official AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Albania, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner of PeopleCert for ITIL qualifications
    • Experienced, certified trainers with real IT service management exposure
    • Flexible formats for individuals, working professionals and corporate teams
    • Official AXELOS-aligned courseware and structured exam preparation
    • Practice questions, mock exams and revision support included
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified delivery
    • Trusted by professionals and organisations across many industries

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in AlbaniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Albania

    Marriott Tirana, Sheshi Italia, Qyteti Studenti, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria

    ITIL Version 5 Foundation Training Location in Albania

    Rogner Hotel Tirana, Bulevardi Dëshmorët e Kombit, Njësia Bashkiake Nr. 2, Tiranë, Bashkia Tiranë, Qarku i Tiranës, Shqipëria Qendrore, 2391, Shqipëria

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    Corporate ITIL Training in AlbaniaUpskill Your Service Team

    • Suitable for small, medium and large teams
    • Customised schedules built around team availability
    • Live virtual, onsite or hybrid delivery across Albania
    • Accredited trainers with real IT service management experience
    • Role-based ITIL examples relevant to your sector
    • Dedicated coordination and learner support for groups
    • Exam preparation and progress tracking included

    Trusted by Leading Organisations

    One AlbaniaVodafone AlbaniaBKTRaiffeisen BankCredins BankTeleperformance

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The training made the ITIL Value System and guiding principles easy to grasp, and the mock exams matched the real paper closely. I passed on my first attempt and now use the lifecycle ideas in my support work every day."

    Arben Hoxha

    IT Support Specialist

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    Practical and Exam-Ready

    "As a service desk analyst I wanted a credential that actually helped at work. The trainer explained the four dimensions and management practices with clear examples, and I felt fully ready for the PeopleCert exam."

    Elira Kola

    Service Desk Analyst

    0/0

    Beginner Friendly and Useful

    "I came in with no formal ITIL background and still followed everything comfortably. The continual improvement and value stream topics changed how I think about incidents and changes as a systems administrator."

    Klodian Berisha

    Systems Administrator

    0/0

    A Shared Language Across the Team

    "We trained our service team and now everyone speaks the same ITIL language. Incident and request handling is more consistent, and the live online format fitted around shift schedules without disrupting operations."

    Besarta Shehu

    Learning and Development Manager, Banking Sector

    0/0

    Standardised Our Service Practice

    "Rolling out ITIL 5 Foundation across our operations team helped us standardise how we manage services for clients. The trainers tailored examples to our sector, and the coordination from start to finish was excellent."

    Genti Prifti

    IT Operations Lead, Outsourcing Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices teams use to create, deliver and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices teams use to create, deliver and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Albania?

    Yes. As banks, telecoms, BPO providers and government bodies expand digital services, employers across Albania value staff who can manage services the ITIL way. The credential is globally recognised and opens roles from service desk analyst to service and operations management.

    Who should take ITIL 5 Foundation?

    It is designed for IT and business professionals who want to understand modern service management, including support staff, analysts, administrators, managers and career changers. There are no formal prerequisites, so beginners are welcome.

    Do I need prior ITIL experience to start?

    No. ITIL 5 Foundation has no formal prerequisites and is the entry point to the ITIL 5 scheme. Some familiarity with IT helps but is not required, as the training builds the concepts from the ground up.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD points, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Albania?

    Training is usually bought as a combined training and exam package through an accredited provider, and the price varies by format and schedule. Local fees are quoted in Albanian Lek and are available on request. Request a quote for current pricing.

    What is included in the course fee?

    Your enrolment typically includes official AXELOS-aligned courseware, expert-led sessions, practice questions, mock exams and exam preparation support. Ask a learning advisor what each format includes before you enrol.

    Is the exam fee included in the training price?

    ITIL 5 Foundation is commonly sold as a training and exam bundle, but this depends on the package. PeopleCert exam pricing varies by region, so confirm whether the exam voucher is included when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across Albania. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    It is a closed-book, multiple-choice exam with single-answer questions, based on the current ITIL 5 (Version 5.0) syllabus from PeopleCert. You can take it online with OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes (one hour). It is a closed-book paper delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass. A broad understanding across all nine topic areas is the best way to prepare.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for ITIL 5 Foundation. Attending an accredited course is recommended to prepare effectively, though self-study is also possible.

    How do I book the ITIL 5 Foundation exam?

    You book through PeopleCert, choosing OnVUE online proctoring available 24/7 or an authorised test centre. Our team can guide you through scheduling once you are ready.

    What happens if I do not pass the first time?

    You can re-sit the exam through PeopleCert. Our training includes mock exams and structured exam preparation to help you pass, and a learning advisor can explain the current re-sit options.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites. The training starts from core concepts, so beginners and experienced IT staff can both follow it comfortably.

    What learning materials are provided?

    You receive official AXELOS-aligned ITIL 5 courseware, along with practice questions, mock exams and revision aids to support your preparation.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware follows ITIL 5 (Version 5.0), the current edition published by AXELOS (PeopleCert), including the updated ITIL Value System and value stream management.

    Will I receive a certificate after the training?

    You receive a course completion record from Invensis Learning, and on passing the PeopleCert exam you earn the official ITIL 5 Foundation certification and digital badge.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Albania?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule across Albania.

    How soon can I start?

    New live online cohorts run regularly, and self-paced learning starts as soon as you enrol. See upcoming schedules or ask an advisor about the next available batch.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.