Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your First Step into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert, that introduces the ITIL Value System and modern digital product and service management. ITIL 5 Foundation certification training in Bandar Seri Begawan gives IT and business professionals a clear, globally recognised starting point in IT service management. This programme suits service desk staff, IT support engineers, analysts and managers who want to standardise how their organisation creates, delivers and improves digital services. You learn the seven guiding principles, the four dimensions, the product and service lifecycle and key management practices, all mapped to the current ITIL 5 syllabus. As Brunei pursues its Wawasan 2035 Smart Nation vision, employers across telecom, banking, energy and government increasingly value structured service management. Start your ITIL journey with Invensis Learning and prepare for the ITIL 5 Foundation exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bandar Seri Begawan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your First Step into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bandar Seri Begawan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Bandar Seri BegawanDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in Bandar Seri BegawanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bandar Seri Begawan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career in Bandar Seri BegawanRoles, Demand and Pay in 2026

    ITIL has become a trusted marker of service management capability across Brunei, valued by telecom operators, banks, energy firms and government agencies that run digital services at scale. As Bandar Seri Begawan advances its Smart Nation agenda and migrates services to the cloud, employers increasingly look for professionals who can govern incidents, changes and service quality. Demand spans service desk and support roles through to ITSM and IT operations managers, and here is what the market is telling us right now.

    What Is Driving ITIL Skills Demand in Bandar Seri Begawan

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for delivering reliable digital services. Join professionals in Bandar Seri Begawan who bring structure and value to IT service management. Start your journey today.

    Your Bandar Seri Begawan Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Brunei's digital economy is expanding with Smart Nation programmes, 5G and cloud migration, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: WorldSalaries, Paylab, Glassdoor (Brunei) 2026; AITI.

    How to Get ITIL V5 Founfdation Certified in Bandar Seri Begawan Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bandar Seri Begawan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The ITIL 5 Skills You Will BuildCore Concepts of Modern Service Management

    ITIL 5 Foundation training gives you a working knowledge of modern IT service management. By the end of the programme, you can explain the ITIL Value System, apply the guiding principles, and describe how services are designed, delivered and improved.

    Navigate the ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to create and deliver value through digital products and services.

    Apply Digital Service Concepts

    Explain the core concepts behind modern digital products and services, value co-creation with consumers and stakeholders, and how value is created and improved across the product and service lifecycle.

    Use the Seven Guiding Principles

    Apply the ITIL guiding principles, from focus on value and start where you are to keep it simple and optimise and automate, to make better, more practical decisions in real digital environments.

    Work Across the Four Dimensions

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, for balanced service management.

    Manage the Service Lifecycle

    Describe the purpose of each product and service lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    Adopt ITIL Management Practices

    Understand the role of ITIL management practices and continual improvement, and how value stream mapping helps organisations work consistently and improve services over time.

    Who Should TakeITIL V5 Foundation Certification Training in Bandar Seri Begawan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    BND 2440

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    BND 2440

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Bandar Seri Begawan

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training in Bandar Seri Begawan for individuals and teams who want to build modern IT service management capability. Our programmes combine accredited courseware, experienced PeopleCert-aligned trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, we provide a professional learning experience built around practical understanding, exam readiness and real workplace application.

    • Accredited training partner experience with PeopleCert and AXELOS for ITIL
    • Experienced, certified trainers with real IT service management background
    • Flexible live online (live virtual) and classroom training formats
    • Current ITIL 5 courseware, practice questions and exam preparation
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Corporate and group training tailored to your organisation
    • Trusted by professionals and teams across 100+ countries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Bandar Seri BegawanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bandar Seri Begawan

    Radisson Hotel, Jalan Tasek, Tasek Lama, Saba, Bandar Seri Begawan, Mukim Kianggeh, Brunei-Muara, BS8611, Brunei بروني

    ITIL Version 5 Foundation Training Location in Bandar Seri Begawan

    Times Cineplex, The Empire Hotel & Country Club, Lebuhraya Muara–Tutong, Jerudong, Mukim Sengkurong, Brunei-Muara, BG3122, Brunei بروني

    corporate banner

    ITIL 5 Foundation Team TrainingAcross Bandar Seri Begawan

    • Customised ITIL 5 training for small, medium and large teams
    • Flexible onsite, live virtual or hybrid delivery
    • Schedules aligned to your team's availability
    • Role-based examples from telecom, banking and government
    • Experienced trainers with ITSM and industry expertise
    • Dedicated coordination and learner support
    • Scalable delivery across Brunei and global sites

    Leading Organisations

    DSTProgresifUnified National NetworksBIBDBaiduri BankBrunei Shell Petroleum

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The training made the ITIL Value System and guiding principles easy to follow, and the practice questions mirrored the real exam well. I passed the ITIL 5 Foundation exam on my first sitting and now use the concepts every day on the service desk."

    Hafiz Abdullah

    IT Support Engineer

    0/0

    A Clear Start in Service Management

    "As someone new to formal service management, I found the trainer patient and the examples relevant to how we run incidents and changes locally. The course gave me a clear vocabulary that helped me move into an analyst role."

    Nurul Izzati

    Service Desk Analyst

    0/0

    Practical and Flexible Learning

    "Well-structured sessions covering the four dimensions and the service lifecycle. The live virtual format fit around my work hours, and the revision materials were genuinely useful for exam preparation."

    Khairul Hakim

    Systems Analyst

    0/0

    Standardised Our Service Practices

    "We enrolled a full team to standardise how we manage services. The corporate sessions were tailored to our telecom context, and we now share a common ITIL language that has reduced confusion across shifts."

    Dayang Suraya

    IT Training Manager, Telecommunications

    0/0

    Stronger Operations Across the Team

    "The trainers understood the realities of running digital services in a regulated banking environment. After the programme, our operations team handles changes and continual improvement far more consistently."

    Awang Rahimi

    Head of IT Operations, Banking

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces the ITIL Value System and modern digital product and service management, and is the recognised first step in IT service management for IT and business professionals.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces the ITIL Value System and modern digital product and service management, and is the recognised first step in IT service management for IT and business professionals.

    Is ITIL 5 Foundation worth it in Bandar Seri Begawan?

    Yes. As Brunei pursues its Wawasan 2035 Smart Nation vision, employers across telecom, banking, energy and government value structured service management. ITIL 5 Foundation is globally recognised and gives professionals in Bandar Seri Begawan a credential that supports entry and progression in ITSM roles.

    Who should take the ITIL 5 Foundation course?

    The course suits IT support staff, service desk analysts, systems analysts, IT managers and business professionals who want a recognised grounding in service management. No prior ITIL knowledge is needed, so it works well for those new to ITSM and for those formalising on-the-job experience.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. There is no education or work experience requirement, though attending an accredited training course is recommended to prepare for the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes current ITIL 5 courseware, instructor-led sessions, practice questions, mock assessments, learner support and a course completion certificate. Request a quote for the exact inclusions of your chosen format.

    How much does ITIL 5 Foundation training cost in Bandar Seri Begawan?

    Training fees vary by format, schedule and whether the exam is bundled, so the price is available on request. Speak with a learning advisor for a quote tailored to individual or corporate enrolment in Bandar Seri Begawan.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and some are training-only, with the exam billed separately by PeopleCert. Confirm what is included before you enrol, or ask us for a bundled quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and whole IT functions. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and uses multiple-choice questions with a single correct answer. It is based on the ITIL 5 Foundation syllabus from PeopleCert and AXELOS and tests knowledge and comprehension of the core concepts.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 65 percent, which is 26 out of 40 correct, to pass.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65 percent, meaning 26 of the 40 questions answered correctly. The exam is closed book, so broad understanding across all the syllabus topics is the best way to prepare.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are recognised worldwide, so you can choose what is most convenient in Brunei.

    What happens if I do not pass the exam first time?

    You can resit the ITIL 5 Foundation exam. Our trainers provide revision guidance and practice materials to help you prepare, and you can rebook through PeopleCert. Confirm the current resit policy and fees on the PeopleCert portal.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement and value stream mapping.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, designed to be accessible to professionals new to service management. The training builds concepts step by step, with examples and practice to support beginners.

    What learning materials are provided?

    You receive current ITIL 5 aligned courseware, practice questions, mock assessments, revision aids and references to the ITIL 5 Foundation syllabus. These resources help you reinforce understanding and prepare for the exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation syllabus published by PeopleCert and AXELOS, covering the ITIL Value System and the modern digital service management topics tested in the exam.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate from Invensis Learning after meeting the course requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like guidance first.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Bandar Seri Begawan.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly across live online and classroom formats. Check the upcoming schedules to find the next available session, or ask an advisor about the soonest start date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.