Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and it introduces the core ideas of modern digital product and service management. ITIL 5 Foundation certification training in Algeria gives IT and business professionals a recognised, practical grounding in the ITIL Value System, value co-creation and the guiding principles that organisations use to create and continually improve value. The course is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus and prepares you for the 40-question PeopleCert exam, with no formal prerequisites to attend or sit it. You learn the four dimensions of service management, the product and service lifecycle, ITIL management practices and value stream mapping, all at an accessible foundation level. As Algeria rolls out 5G, modernises public services and digitalises banking, employers in telecom, finance and energy increasingly value people who can manage services to a standard. Delivered in live online and classroom formats, this training is a confident first step. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Algeria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Algeria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AlgeriaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in AlgeriaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Algeria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where an ITSM Credential Takes You in AlgeriaRoles, Sectors and Salary

    ITIL 5 Foundation has become a practical marker of IT service management capability across Algeria, valued by telecom operators, banks, energy firms and public bodies running large digital programmes. As the country rolls out 5G, modernises public services and pushes banking digitalisation, employers increasingly look for professionals who can manage and improve services to a recognised standard. Demand spans service desk, service delivery and IT management roles, and here is what the market is telling us right now.

    Industry Forces Driving ITSM Demand in Algeria

    ITIL 5 Foundation is more than a credential. It gives Algeria's IT professionals a shared service management language for a fast digitalising market. Start your journey today.

    Your Algeria Career Transformation

    Your ITSM Career Before and After Certification

    The Difference an ITIL 5 Credential Makes

    Algeria's IT market is expanding with national digital transformation, 5G rollout and banking modernisation, and employers increasingly separate professionals who can manage services to a standard from those who cannot. Here is the gap an ITIL 5 credential closes.

    Sources: Paylab, Glassdoor, WorldSalaries (Algeria) 2026.

    How to Get ITIL V5 Founfdation Certified in AlgeriaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Algeria is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeFrom the ITIL Value System to Daily Practice

    This ITIL 5 Foundation training helps learners build a clear, practical understanding of modern service management. By the end, you can describe the ITIL Value System, apply the guiding principles and prepare confidently for the exam.

    Digital Product and Service Management

    You will learn what ITIL 5 Foundation covers from day one: how digital products and services create value across their lifecycle, and how modern service management differs from traditional IT support.

    Value Co-Creation and the ITIL Value System

    Understand how value is co-created with consumers and stakeholders, and how the ITIL Value System brings together governance, the value chain, management practices and continual improvement.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of every service.

    Applying the ITIL Guiding Principles

    Use the seven guiding principles, such as focus on value, start where you are and progress iteratively with feedback, to make better decisions and adapt practices to real situations.

    Managing the Product and Service Lifecycle

    Trace products and services from discovery and design through build, operation, and delivery and support, and see how each stage works together to sustain value.

    ITIL Practices, Improvement and Value Streams

    Explore the role of ITIL management practices, embed continual improvement, and use value stream mapping and management to remove waste and improve the flow of work.

    Who Should TakeITIL V5 Foundation Certification Training in Algeria?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    DZD 166830

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    DZD 166830

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in AlgeriaAccredited ITSM Training Partner

    As a trusted ITIL Version 5 Foundation training company in Algeria, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern IT service management capability and prepare for the PeopleCert exam. Our programmes combine experienced trainers, accredited courseware aligned to the ITIL 5 scheme, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Algeria, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS and PeopleCert ITIL 5 scheme
    • Expert trainers with real IT service management and ITSM delivery experience
    • Live online and classroom formats that suit professionals across Algeria
    • Structured courseware, practice questions and ITIL 5 Foundation exam preparation
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified delivery
    • Dedicated learner support before, during and after the training
    • Customised corporate group training for teams and departments
    • Trusted by professionals and organisations across multiple industries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AlgeriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Algeria

    Hôtel Sofitel Hotel Sofitel Algiers, 172, Rue Hassiba Benbouali, Hassiba Ben Bouali Street, May Square, ⵙⵉⴷⵉ ⵎⵃⴻⵎⵎⴻⴷ Sidi M'hamed, Alger ⴷⵣⴰⵢⴻⵔ Algeria, Daïra Sidi M'Hamed, Algeria ⴷⵣⴰⵢⴻⵔ, 16015, ⵍⵣⵣⴰⵢⴻⵔ Algeria

    ITIL Version 5 Foundation Training Location in Algeria

    Sheraton Club des Pins Resort, 62, Rue des Abbatoirs, Staoueli Stawali Stawali, Zeralda Ziralda Zeralda, Algeria Algeria, 16000, Algeria

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    Corporate ITIL 5 Foundation TrainingFor Teams Across Algeria

    • Customised ITIL 5 Foundation training for teams and departments
    • Flexible delivery through live virtual, onsite or blended formats
    • Schedules aligned to your organisation's availability
    • Trainers with real IT service management and ITSM experience
    • Role-based examples drawn from telecom, banking and energy
    • Progress tracking, assessments and learner feedback
    • Scalable delivery for teams across Algeria and global sites

    Organisations We Support

    SonatrachDjezzyOoredoo AlgeriaAlgerie TelecomBNACevital

    What Our Learners Say

    A Clear Entry into IT Service Management

    "The ITIL 5 Foundation course made modern service management easy to grasp. The trainer used real examples and the mock exams matched the real test, so I passed comfortably and now use the practices at work."

    Yacine Belkacem

    IT Support Engineer

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    Practical and Beginner Friendly

    "I came in with no ITSM background and still followed every topic. The guiding principles and the value system finally made sense, and the practice questions built my confidence before the exam."

    Amina Cherif

    Service Desk Analyst

    0/0

    Worth It for My Career

    "The training gave me the vocabulary and structure employers in telecom were asking for. Within months I moved into a service delivery role with more responsibility."

    Karim Haddad

    Service Delivery Coordinator

    0/0

    Our Team Now Speaks One Language

    "We trained a mixed IT group and the impact was immediate. Incident and change handling improved and everyone now uses the same ITIL practices across the department."

    Nadia Mansouri

    IT Operations Manager, Telecom Sector

    0/0

    Strong Corporate Delivery

    "Invensis tailored the sessions to our banking environment and scheduled around our shifts. The team came away certified and far better aligned on service management."

    Sofiane Brahimi

    Head of IT Service Management, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a globally recognised grounding in IT service management that telecom, banking, energy and public sector employers across Algeria increasingly look for. It signals you can help create, deliver and improve digital services to a recognised standard. Talk to a learning advisor to plan your path.

    General

    Is the ITIL 5 Foundation certification worth it in Algeria?

    Yes. ITIL 5 Foundation gives you a globally recognised grounding in IT service management that telecom, banking, energy and public sector employers across Algeria increasingly look for. It signals you can help create, deliver and improve digital services to a recognised standard. Talk to a learning advisor to plan your path.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the product and service lifecycle.

    Who should take ITIL 5 Foundation training?

    The course suits IT and business professionals at any stage, including support staff, service desk teams, analysts, project members and managers who want to understand modern service management. There are no formal prerequisites to attend or sit the exam.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites, so it is open to everyone. Prior IT or ITSM experience is helpful but not required, which makes it a strong first step into IT service management.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD points within the three-year cycle, as set out by PeopleCert. This keeps your credential current as practices evolve.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically covers instructor-led sessions, ITIL 5 aligned courseware, practice questions, mock tests and learner support. The exam fee is billed separately by PeopleCert. Request a quote for the current price in your preferred format.

    How much does ITIL 5 Foundation training cost in Algeria?

    Training pricing varies by format and schedule and is available on request. The PeopleCert exam fee is billed separately and can vary by region and currency. Contact a learning advisor for a tailored quote for Algeria.

    Is the exam fee included in the training price?

    Not always. PeopleCert bills the ITIL 5 Foundation exam fee separately, and it varies by region and purchasing channel. We can guide you on the current fee and how to book through PeopleCert.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across telecom, banking, energy and public sector organisations in Algeria. Ask about corporate or group pricing.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is a closed-book, multiple-choice paper with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS. It can be taken online with remote proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 65%, or 26 correct answers out of 40, to pass.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly within the 60-minute exam. Aim for broad understanding across all nine topic areas.

    How and where do I take the exam?

    You can sit the ITIL 5 Foundation exam through PeopleCert online proctoring, available around the clock, or at an authorised PeopleCert test centre. We help you understand the booking steps.

    What if I do not pass on the first attempt?

    You can re-sit the exam by booking another attempt through PeopleCert. Our training includes practice questions and mock tests to build readiness, and we offer prep support to help you pass with confidence.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. The course is designed as an entry point, with no prerequisites, so beginners can follow it comfortably. Trainers explain each concept with practical examples, and practice activities help you apply what you learn.

    What topics are covered in the ITIL 5 Foundation training?

    The training covers nine topic areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, practice questions, mock tests and topic-wise quizzes, along with trainer guidance throughout the programme to reinforce your understanding.

    Does the course include practice tests?

    Yes. The programme includes practice questions and full mock exams that mirror the 40-question format, so you can identify weak areas and build confidence before the real exam.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, reflecting the modern focus on digital product and service management.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose live online or classroom training in Algeria. Once enrolled, you receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer ITIL 5 Foundation training online (live virtual), instructor-led classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Are there weekend or weekday batches?

    Yes. We run both weekday and weekend schedules across live online and classroom formats to suit working professionals in Algeria. Check upcoming batches or ask an advisor for the next available dates.

    Can I reschedule or transfer my enrolment?

    Yes. Selected plans let you reschedule or transfer to another batch. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.