Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Entry into Modern ITSM

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces the ITIL Value System, digital product and service management, and the practices that help organisations co-create value in modern digital environments. This ITIL 5 Foundation certification training in Paris gives professionals across La Defense, the wider Ile-de-France and the capital's fast-growing IT services sector a current, globally recognised ITSM credential. Built on the ITIL 5 Version 5.0 syllabus, the programme prepares you for the closed-book, 40-question Foundation exam and shows how the framework applies to real service teams. It covers nine topic areas, from value co-creation and the four dimensions to the product and service lifecycle and value stream management. Whether you are updating your knowledge from ITIL 4 or learning the framework from the ground up, ITIL 5 opens roles across Paris employers in consulting, banking, telecoms and the public sector. Start your ITIL journey with Invensis Learning and earn a credential valued across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Paris, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Paris, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ParisDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationSkills Employers in Paris Reward

    ITIL V5 Foundation Exam Format in ParisWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Paris

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers and Pay Across ParisRoles, Demand and Salaries

    ITIL 5 is quickly becoming the benchmark for modern IT service management across Paris, valued by IT services firms, consultancies, banks, telecoms and public bodies that run large digital service portfolios. As employers migrate from ITIL 4 and scale digital products, professionals who hold the current credential are in demand. Roles run from service desk analyst and incident manager to service desk manager, IT service manager and IT manager, and here is what the Paris market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Paris

    ITIL 5 is more than a certificate. It is a career accelerator for IT and service professionals in Paris. Join those who bring a modern service mindset to their teams and lead value co-creation. Start your journey today.

    Your Paris Career Transformation

    From Today to ITIL 5 Certified

    Your Paris Career Shift

    Paris and the wider Ile-de-France are investing in digital products, cloud and cyber, and employers increasingly separate professionals who hold the current ITIL credential from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Robert Half, Indeed (France) 2026.

    How to Get ITIL V5 Founfdation Certified in Paris Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Paris is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5Capabilities for Modern Service Teams

    The ITIL 5 Foundation programme helps learners build modern service management knowledge, practical guiding-principle skills and exam readiness. By the end, you can describe the ITIL Value System and apply the framework to real digital service teams.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value.

    Value Co-Creation and the Four Dimensions

    Learn how providers, consumers and stakeholders co-create value while balancing outcomes, costs, risks, experience and sustainability across the four dimensions of service management.

    The ITIL Value System

    Explore how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    Applying the Seven Guiding Principles

    Put focus on value, start where you are, progress iteratively, collaborate, think holistically, keep it simple and optimise and automate into practice in real service decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they connect to create value.

    Management Practices and Continual Improvement

    Learn the role of ITIL management practices and apply the continual improvement model to keep services improving over time.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, and to spot and remove waste across digital service delivery.

    Foundation Exam Readiness

    Prepare for the 40-question, closed-book Foundation exam across all nine topic areas with practice questions and structured revision.

    Who Should TakeITIL V5 Foundation Certification Training in Paris?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Training in ParisA Trusted ITSM Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Paris that want a current, recognised ITSM credential. As a PeopleCert Accredited Training Organization, our programmes combine accredited instructors, official AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Paris, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Flexible formats: live virtual, classroom and corporate group training
    • Structured 16-hour programme covering all nine Foundation topic areas
    • Practice questions and mock exams to build exam readiness
    • Guidance to help you clear the Foundation exam on the first attempt
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across the Ile-de-France and worldwide

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ParisInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Paris

    Hyatt Regency Paris Etoile, 3, Place du Général Kœnig, Quartier des Ternes, Paris 17th Arrondissement, Paris, Île-de-France, Metropolitan France, 75017, France

    ITIL Version 5 Foundation Training Location in Paris

    Marriott Opera Ambassador, Boulevard Haussmann, Quartier de la Chaussée-d'Antin, Paris 9e Arrondissement, Paris, Île-de-France, France métropolitaine, 75009, France

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    ITIL 5 Corporate Training for Paris TeamsUpskill at Scale

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Paris and global locations

    Leading Organisations

    CapgeminiAtosSopra SteriaOrangeThalesSociete Generale

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The trainer made the ITIL Value System and the guiding principles genuinely clear, with examples from real service desks. I passed the Foundation exam first time and now use value stream thinking with my team in Paris."

    Julien Moreau

    Service Desk Team Lead

    0/0

    A Clear Update from ITIL 4 to ITIL 5

    "Coming from ITIL 4, I needed to understand what changed in ITIL 5. The sessions on digital product and service management and the product and service lifecycle were exactly what I needed. Very practical."

    Camille Laurent

    IT Support Analyst

    0/0

    Reshaped How I Run Digital Products

    "As a product manager, the value co-creation and continual improvement topics reshaped how I work with my engineering teams. The mock exams and structured revision made the Foundation exam far less daunting."

    Thomas Girard

    Digital Product Manager

    0/0

    One Service Management Language for the Team

    "We trained a mixed IT and operations group with Invensis Learning. The delivery was flexible around our schedule and the team now shares one service management language. Coordination and support were excellent throughout."

    Sophie Bernard

    IT Training Manager, Banking Sector

    0/0

    A Reliable Partner for Our ITIL 5 Rollout

    "Rolling out ITIL 5 across our service teams needed a partner who understood both the framework and enterprise delivery. The corporate programme was well structured, and our pass rates on the Foundation exam were strong."

    Nicolas Petit

    Head of IT Operations, Telecommunications

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current, globally recognised ITSM credential valued by Paris employers in IT services, banking, telecoms and the public sector. As organisations migrate from ITIL 4, certified professionals qualify for roles from service desk analyst to IT service manager, where salaries in France average around 65,750 EUR.

    General

    Is the ITIL 5 Foundation certification worth it in Paris?

    Yes. ITIL 5 Foundation is a current, globally recognised ITSM credential valued by Paris employers in IT services, banking, telecoms and the public sector. As organisations migrate from ITIL 4, certified professionals qualify for roles from service desk analyst to IT service manager, where salaries in France average around 65,750 EUR.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces the ITIL Value System, digital product and service management and value co-creation. It suits IT professionals, service desk staff, digital product managers and business professionals working with digital service teams.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, all nine Foundation topic areas across the 16-hour programme, practice questions, mock exams and learner support. Exam voucher inclusion varies by package. Request a quote to confirm what is bundled for you.

    How much does ITIL 5 Foundation training cost in Paris?

    Training fees vary by format, whether live virtual, classroom or corporate group training. Pricing is available on request. Speak with a learning advisor for a quote tailored to your chosen format and schedule.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert exam pricing varies by region and purchasing channel. Confirm whether the exam voucher is bundled when you request a quote.

    Do you offer group or corporate discounts for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments and cross-functional teams across Paris. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 (Version 5.0) syllabus from PeopleCert and AXELOS and covers nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through an Accredited Training Organization as part of a training and exam package.

    What if I do not pass the exam on the first attempt?

    Our training includes practice questions, mock exams and first-attempt guidance to prepare you fully. Re-sit policies are set by PeopleCert; verify current re-sit terms at peoplecert.org before booking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without prior ITSM experience?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites. The training builds knowledge from the ground up, so beginners and experienced IT professionals alike can follow it comfortably.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days, covering all nine Foundation topic areas and exam preparation.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply each in real service decisions.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Paris?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Are there any prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.