Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from PeopleCert (AXELOS), the sole owner and examination body for ITIL. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value. Enrolling in ITIL 5 Foundation certification training in Georgia connects you to one of the region's fastest-growing IT markets, where banks, telecoms and IT services firms are modernising how they run digital services. The credential suits IT professionals, digital product owners and business staff who work with service teams, and it carries no formal prerequisites, so anyone can begin. Based on the current Version 5.0 syllabus, the course builds the vocabulary and thinking that employers in Tbilisi and across Georgia now expect. Start your ITIL journey with Invensis Learning and turn foundational knowledge into a recognised, career-ready credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Georgia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Georgia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GeorgiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in GeorgiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Georgia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where Your ITIL 5 Skills Lead in GeorgiaRoles, Demand and Pay

    ITIL 5 Foundation is becoming a practical marker of modern service management knowledge across Georgia, valued by banks, telecoms, IT outsourcing firms and digital platforms that run growing portfolios of digital services. As TBC Bank, Bank of Georgia and major telecoms deepen their digital transformation, teams that understand the ITIL Value System, value streams and continual improvement are increasingly sought after. Roles span service desk analyst through to IT service delivery and operations manager, and here is what the market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Georgia

    ITIL 5 Foundation is more than a certificate. It is the shared language of modern digital service management. Join professionals in Georgia who run services the way employers now expect. Start your journey today.

    Your Georgia Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Georgia's IT and digital services market is expanding with banking modernisation and a fast-growing IT sector, and employers increasingly separate professionals who know a current service framework from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor and SalaryExpert (Tbilisi) 2026.

    How to Get ITIL V5 Founfdation Certified in GeorgiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Georgia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationFrom the Value System to Value Streams

    Skills covered in ITIL 5 Foundation span all nine syllabus topic areas, from digital service concepts to value stream mapping. By the end of the programme, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the exam.

    Digital Service Management Foundations

    Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation in Practice

    Understand how providers, consumers and stakeholders co-create value while balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions and the Value System

    Apply the four dimensions of service management and the ITIL Value System that links guiding principles, governance, practices and continual improvement.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and optimise and automate to make better, more practical service decisions.

    Product and Service Lifecycle

    Follow services from discovery and design through build, operation, delivery and support, and see how each phase works together to create value.

    Value Stream Mapping and Continual Improvement

    Map value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term outcomes.

    Who Should TakeITIL V5 Foundation Certification Training in Georgia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GEL 3420

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GEL 3420

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in GeorgiaTrusted, Accredited Training

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations across Georgia who want to build modern service management capability and pass the exam with confidence. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Georgia, our programmes combine qualified trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and clear exam readiness.

    • PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
    • Qualified, PeopleCert-accredited trainers with real service management experience
    • Flexible learning: live virtual instructor-led, on-site and corporate group training
    • Structured materials mapped to all nine ITIL 5 Foundation topic areas
    • Practice questions and mock exams to build readiness for the 40-question exam
    • Industry-driven case studies illustrating ITIL 5 service management in real scenarios
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified quality and information security standards

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GeorgiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Georgia

    Sheraton Metekhi Palace, 20, St. Ketevan Dedofli Avenue, Avlabari, Zemo Avlabari, Metromshen, Isni District, Tbilisi, 0144, Georgia

    ITIL Version 5 Foundation Training Location in Georgia

    Radisson Blu Iveria Hotel, 1, First Republic Square, Mtatsminda, Sololak, Mtatsminda District, Tbilisi, 0108, Georgia

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    Corporate ITIL 5 Foundation Training in GeorgiaFor Your Teams

    • Upskill whole IT and service teams in a shared, current framework
    • Customised training schedules based on team availability
    • Flexible delivery through on-site, live virtual or blended formats
    • Accredited trainers with practical service management expertise
    • Role-based examples relevant to banking, telecom and IT services
    • Progress tracking, assessments and dedicated coordination for groups
    • Scalable delivery for teams across Georgia and global offices

    Trusted by Teams in Leading Sectors

    TBC BankBank Of GeorgiaSilknetMagticomEPAMLiberty Bank

    What Our Learners Say

    Passed with Real Confidence

    "The trainer made the ITIL Value System and value streams genuinely clear. The mock exams matched the real format, and I passed the 40-question exam on my first attempt. It has already changed how I run our service desk."

    Giorgi Beridze

    Service Desk Team Lead

    0/0

    A Clear Step up in My Career

    "As someone moving from support into service management, the guiding principles and the four dimensions gave me a framework I now use every day. The sessions were practical and easy to follow."

    Nino Kvaratskhelia

    IT Support Analyst

    0/0

    Relevant to Modern Product Teams

    "I work in a digital product team and wanted to understand ITIL 5's product and service lifecycle. The course connected it to how we already work, and the case studies were relevant to our sector."

    Levan Tsiklauri

    Digital Product Owner

    0/0

    Our Team Now Speaks the Same Language

    "We enrolled our service operations team and the impact was immediate. Everyone now shares the same vocabulary for continual improvement and value streams. The live virtual delivery fitted our schedule well."

    Tamar Gelashvili

    IT Operations Manager, Banking Sector

    0/0

    A Well-Run Corporate Programme

    "Invensis Learning tailored the corporate programme to our telecom environment and coordinated everything smoothly. The trainers were accredited and experienced, and our staff came away exam-ready and more consistent in how they manage services."

    Davit Maisuradze

    Head of Learning and Development, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential from PeopleCert (AXELOS) that employers in Georgia's banking, telecom and IT services sectors increasingly value. It opens roles from service desk analyst to IT service delivery and operations manager, where IT manager pay in Tbilisi averages around 100,000 GEL per year.

    General

    Is ITIL 5 Foundation worth it in Georgia?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential from PeopleCert (AXELOS) that employers in Georgia's banking, telecom and IT services sectors increasingly value. It opens roles from service desk analyst to IT service delivery and operations manager, where IT manager pay in Tbilisi averages around 100,000 GEL per year.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation training?

    It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, DevOps and agile practitioners, and business staff who work with digital service teams. There are no formal prerequisites, so anyone can begin.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally, including across Georgia.

    Pricing

    How much does ITIL 5 Foundation training cost in Georgia?

    Training is quoted based on your chosen format, such as live virtual, self-paced or corporate group training, and pricing is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote for the current fee that applies to you.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, first-attempt guidance and learner support. Verify whether the PeopleCert exam voucher is included for your selected package when you enrol.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam fee may be bundled into a training and exam package or purchased separately, depending on the option you choose. Pricing varies by region and channel, so confirm the current fee when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation in Georgia.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the PeopleCert (AXELOS) Version 5.0 syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes. It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

    Do I need any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Holding ITIL 4 Foundation is helpful but not required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine syllabus topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point, so no prior ITIL or service management knowledge is needed. The training builds concepts step by step, supported by case studies and practice questions.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in digital service decisions.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute format, so you can identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 Version 5.0 syllabus published by PeopleCert (AXELOS).

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Georgia?

    We offer live virtual instructor-led training (online), self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and self-paced formats. See upcoming schedules or speak with a learning advisor to pick a start date that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.