Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What the ITIL 5 Foundation Bridge CoversYour Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is the official transition credential that takes ITIL 4 Foundation holders up to ITIL 5, the latest version of the world's most widely adopted IT service management framework. This ITIL (Version 5) Foundation Bridge certification training in Wilmington helps you refresh your knowledge and update your credential without repeating what you already know. Created by AXELOS and awarded by PeopleCert, the Bridge focuses only on what is new in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream management, and how the framework now reflects digital and AI-enabled environments. You sit a short PeopleCert exam and, on passing, hold the ITIL 5 Foundation credential, equivalent to passing the full Foundation exam. Delivered in live online and corporate formats for Wilmington's banking, pharmaceutical and technology professionals, the program suits practicing ITSM teams who already hold ITIL 4 Foundation and want to stay current. Update your credential with Invensis Learning and lead service delivery on the latest standard.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wilmington, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What the ITIL 5 Foundation Bridge CoversYour Route from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wilmington, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in WilmingtonDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain from the ITIL 5 BridgeStay Current, Stay in Demand

    ITIL V5 Foundation Exam Format in WilmingtonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Wilmington

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career OutcomesWhy the ITIL 5 Bridge Pays off in Wilmington

    In Wilmington, ITIL skills sit at the heart of how banks, credit card operations, pharmaceutical firms and healthcare systems run their IT. As these employers modernize service management and adopt cloud and AI, professionals holding the current ITIL 5 credential stand out from a pool still certified on older versions. Roles from service desk analyst to IT service delivery manager are hired across the region, and here is what the local market is telling us now.

    Market Pressures Driving ITIL 5 Demand in Wilmington

    The ITIL 5 Bridge is the fastest way to bring your credential up to date. Join Wilmington professionals moving from ITIL 4 to the latest framework. Start your transition today.

    Your Wilmington Career Upgrade

    Where You Stand Today,

    And Where the ITIL 5 Bridge Takes You

    Wilmington's IT employers are upgrading how they manage digital services, and they increasingly expect the current ITIL version on the desk. Here is the gap the Bridge closes, and the side of it you want to be on.

    Sources: Salary.com (Delaware) 2026; PayScale, Glassdoor (US) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in WilmingtonStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Wilmington is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in United States is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    What You Will LearnThe Updates That Define ITIL 5

    This ITIL 5 Bridge training focuses only on what is new and changed since ITIL 4, so you spend your time on the updates that matter. By the end you can explain ITIL 5's structure, language and value model, and apply them at work.

    Key Enhancements in ITIL 5

    Identify what has changed since ITIL 4, including the new product and service lifecycle, structural updates, and the rationale behind the move to ITIL 5.

    Digital and AI-Enabled Service Management

    Understand how ITIL 5 addresses modern digital and AI-enabled environments, and how growing complexity shapes managing products and services across their lifecycle.

    Updated ITIL 5 Language and Concepts

    Get clear on the new and redefined terminology and core concepts in ITIL 5 so you can communicate confidently across teams, partners and stakeholders.

    The Enhanced Value Creation Approach

    Learn how ITIL 5 strengthens value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results.

    Value Streams and Measurable Outcomes

    Apply value stream mapping and management to connect strategic intent to delivery, and track the outcomes that demonstrate value to the business.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Wilmington?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 545

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 545

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Us for ITIL 5 Foundation Bridge Training in WilmingtonAccredited Training You Can Trust

    Invensis Learning is a PeopleCert Accredited Training Organization and a trusted ITIL 5 Foundation Bridge training company in Wilmington, delivering ITIL training aligned to AXELOS standards for professionals and teams worldwide. Our ITIL 5 Bridge program is led by experienced, accredited ITSM trainers and is built to move you from ITIL 4 to the current credential efficiently. Whether you join as an individual or enroll your team, you get structured courseware, practical examples, exam preparation support, and learner care before, during and after training, backed by our ISO 9001 and ISO 27001 certified quality and security standards.

    • PeopleCert Accredited Training Organization aligned to AXELOS standards
    • Experienced, accredited ITSM trainers with real-world service management experience
    • Live online and corporate delivery to fit Wilmington working schedules
    • Focused bridge content that covers only what is new in ITIL 5
    • Exam preparation guidance for the PeopleCert ITIL 5 Bridge exam
    • Structured courseware, practical examples and knowledge checks
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training and information security

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    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

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    ITIL (Version 5) Foundation Bridge Course Training Locations in WilmingtonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Wilmington

    DoubleTree by Hilton Hotel Wilmington, 4727, Concord Pike, Devonshire, Wilmington, New Castle County, Delaware, 19803, United States

    ITIL V5 Foundation Bridge Training Location in Wilmington

    HOTEL DU PONT, 42, West 11th Street, Midtown Brandywine, Wilmington, New Castle County, Delaware, 19801, United States

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    Corporate ITIL 5 Bridge TrainingFor Your Wilmington Teams

    • Move your whole ITIL 4 team to ITIL 5 in one focused program
    • Customized schedules aligned to team availability
    • Onsite, live virtual or hybrid delivery for your teams
    • Accredited ITSM trainers with regulated-industry experience
    • Role-based examples for banking, pharma and healthcare IT
    • Dedicated coordination and learner support for groups
    • Scalable delivery across Wilmington and global sites

    Trusted by Leading Wilmington Employers

    Bank Of AmericaJPMorgan ChaseBarclaysWSFS BankDuPontAstraZeneca

    What Our Learners Say

    Updated My Credential Without the Repeat

    "I already had ITIL 4 Foundation, so the Bridge was exactly what I needed. The trainer focused on what changed in ITIL 5, and I passed the PeopleCert exam comfortably. The lifecycle and value stream sections were the most useful for my day job."

    Marcus Bell

    IT Service Manager

    0/0

    Clear, Focused and Current

    "The course cut straight to the new ITIL 5 concepts. I came away confident using the updated language with my stakeholders, and the value system explanation finally made the changes click."

    Priya Shah

    Change and Release Manager

    0/0

    Great Prep for the Exam

    "Practical examples and a tight focus on the differences from ITIL 4 made revision easy. The live online format fit around my shifts, and support was quick whenever I had a question."

    Daniel Okafor

    Service Desk Team Lead

    0/0

    Whole Team Moved to ITIL 5 at Once

    "We needed to bring an ITIL 4 team onto the current framework without weeks out of the office. Invensis delivered a focused program for our service desk and operations staff, and the regulated-industry examples landed well."

    Karen Whitfield

    IT Operations Director, Financial Services

    0/0

    Efficient and Well Organized

    "The corporate Bridge sessions standardized our service management language across teams quickly. Scheduling was flexible, the trainer was clearly experienced, and the rollout was smooth from start to finish."

    Anthony Russo

    L&D Manager, Pharmaceutical Sector

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Foundation

    ITIL Version 5 Foundation

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    Foundation

    ITIL (Version 5) Foundation Bridge

    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is the official transition credential from AXELOS and PeopleCert that takes ITIL 4 Foundation holders up to ITIL 5. It covers only what is new in ITIL 5, and on passing the exam you hold the ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is the official transition credential from AXELOS and PeopleCert that takes ITIL 4 Foundation holders up to ITIL 5. It covers only what is new in ITIL 5, and on passing the exam you hold the ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge in Wilmington?

    It is built for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. In Wilmington it suits service desk leads, change and incident managers, and IT service managers across banking, pharma, healthcare and technology.

    Is the ITIL 5 Bridge worth it?

    Yes. The Bridge keeps you on the latest, globally recognized ITSM framework without repeating Foundation content, and Wilmington employers increasingly expect the current credential. IT service manager roles in Delaware average around $139,000 a year.

    Do I need ITIL 4 Foundation before taking the Bridge?

    Yes. ITIL 4 Foundation is the prerequisite for the Bridge. If you do not hold it, you should take the full ITIL 5 Foundation course instead. Passing the Bridge grants the same ITIL 5 Foundation credential as the full exam.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle through PeopleCert, or by passing a higher ITIL 5 qualification.

    Who governs the ITIL 5 certification?

    ITIL is owned by AXELOS, and PeopleCert is the sole publisher and examination body for all ITIL qualifications. Invensis Learning delivers the training as a PeopleCert Accredited Training Organization.

    Pricing

    How much does ITIL 5 Bridge training cost in Wilmington?

    Pricing for ITIL 5 Bridge training varies by format and whether you choose individual or group delivery, so it is available on request. Bundled options typically combine training with the PeopleCert exam. Request a quote for current Wilmington pricing.

    What is included in the course fee?

    The fee usually includes accredited courseware, trainer-led sessions, exam preparation support and learner support, and in bundled options the PeopleCert exam voucher. Ask a learning advisor exactly what your selected option includes.

    Is the exam fee included in the training price?

    It depends on the package. Many ITIL 5 Bridge options bundle the PeopleCert exam with training, while others price it separately. Confirm with us when you enroll so there are no surprises.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for teams transitioning from ITIL 4 to ITIL 5. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Foundation Bridge exam is closed book with multiple-choice questions. It is delivered online with PeopleCert proctoring or at an authorized test center, and focuses only on what is new and changed in ITIL 5.

    How many questions are on the exam and how long is it?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. It tests the ITIL 5 updates rather than the full Foundation syllabus.

    What is the passing score for the ITIL 5 Bridge exam?

    The pass mark is 65%, which means answering at least 13 of the 20 questions correctly. We recommend confirming current exam details on the PeopleCert site before you sit it.

    How do I book the ITIL 5 Bridge exam?

    You schedule the exam through PeopleCert, either online with proctoring available 24/7 or at an authorized test center. Our team can guide you through booking after your training.

    What if I do not pass the first time?

    You can resit the exam through PeopleCert; re-sit policies and fees are set by PeopleCert. Our training includes preparation support to help you go in ready and confident.

    What do I get when I pass the Bridge exam?

    On passing, you hold the ITIL 5 Foundation credential, equivalent to passing the full ITIL 5 Foundation exam. This lets you progress to higher ITIL 5 qualifications.

    Course Content

    What does the ITIL 5 Bridge training cover?

    The training covers the five Bridge topic areas: key enhancements in ITIL 5, digital and AI-enabled service management, updated language and concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It focuses only on changes from ITIL 4.

    Do I need prior experience to follow the course?

    You need ITIL 4 Foundation knowledge, which the Bridge builds on. Existing ITIL 4 content is assumed and not repeated, so the course moves efficiently through the ITIL 5 updates.

    What learning materials are provided?

    You receive accredited courseware, practical examples, knowledge checks and exam preparation resources aligned to the ITIL Foundation Bridge Version 5 syllabus from PeopleCert and AXELOS.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5, the current version of the framework, and to the official ITIL Foundation Bridge Version 5 syllabus.

    Will I learn how ITIL 5 handles AI and digital services?

    Yes. A core part of the Bridge explains how ITIL 5 addresses digital and AI-enabled environments and manages products and services across their lifecycle.

    Enrollment

    How do I enroll in the ITIL 5 Bridge course in Wilmington?

    You can enroll through the Invensis Learning website. Choose your format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customized corporate group training, so you can join from Wilmington or anywhere. Live sessions are led in real time by accredited ITSM trainers.

    How soon can I start?

    New cohorts run regularly. Check upcoming schedules on our site, or ask a learning advisor about the next available batch that fits your timeline.

    Can I reschedule my enrollment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrollment.