Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Who Is It For?Your First Step into IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the natural starting point for ITIL 4 Foundation certification training in South Korea. It introduces a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled products and services, governed by AXELOS and examined by PeopleCert. The programme builds a working understanding of the ITIL 4 Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the core management practices that keep digital services reliable. There are no formal prerequisites, so it suits IT support staff, service desk teams, project members, developers and business professionals who want to speak the language of modern IT service management. Across Korea's IT services houses, banks, telecoms and public-sector bodies, ITSM terminology is embedded in everyday operations, which makes this credential a practical first step. Train with Invensis Learning to move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in South Korea, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Who Is It For?Your First Step into IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in South Korea, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in South KoreaDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from an ITIL 4 QualificationSkills, Recognition and Career Lift

    ITIL 4 Foundation Exam Format in South KoreaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in South Korea

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outlook in South KoreaRoles, Sectors and Salaries Hiring

    ITIL 4 Foundation is a practical entry point into one of Korea's most stable IT career tracks. As the country's IT services market scales toward US$43.9 billion by 2034 and giants like Samsung SDS and LG CNS book trillions of won in cloud and AI revenue, structured service management skills are in steady demand. ITSM is deeply embedded in banking, insurance, telecom and government operations, where service desk, incident and service delivery roles map directly to ITIL practices, and here is what the market is telling us right now.

    What Is Driving Demand for ITIL 4 Skills in South Korea

    ITIL 4 Foundation is more than a certificate. It is a shared language for reliable digital services. Join professionals who keep Korea's IT operations running and improving. Start your journey today.

    Your South Korea Career Transformation

    Your Service Management Career, Before and After

    The Shift ITIL 4 Foundation Makes

    South Korea's IT services market is expanding fast on the back of cloud, AI and digital transformation, and employers increasingly separate professionals who can manage services to a standard from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, Paylab, ERI (South Korea) 2026.

    How to Get ITIL 4 Founfdation Certified in South KoreaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in South Korea is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 4 FoundationService Management You Can Apply at Work

    This programme builds the service management knowledge that the ITIL 4 Foundation exam tests and that real IT teams use every day. By the end, you can speak the language of modern ITSM and apply its core concepts at work.

    Service Management Fundamentals

    Understand what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty. You will be able to explain outcomes, costs and risks in plain service terms.

    The ITIL 4 Service Value System

    Learn how the Service Value System ties guiding principles, governance, the service value chain, practices and continual improvement into one model so that all parts of an organisation work together to create value.

    The Seven Guiding Principles

    Apply the ITIL 4 mindset, including focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical, to adapt service management to your own context.

    The Service Value Chain

    Work through the six value chain activities of plan, improve, engage, design and transition, obtain and build, and deliver and support, and see how they combine into value streams.

    Key ITIL Management Practices

    Get to grips with foundation-level practices such as incident management, problem management, change enablement, service desk, service level management and service request management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance, support good decisions and keep raising the quality of services over time.

    Who Should TakeITIL 4 Foundation Certification Training in South Korea?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1325

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1325

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in South KoreaAccredited and Trusted

    As a trusted ITIL 4 Foundation training company in South Korea, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations that want to build dependable IT service management capability and pass the PeopleCert exam. Our programmes combine certified trainers, current-syllabus courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team in Seoul, Busan or elsewhere in Korea, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner working with PeopleCert and AXELOS for ITIL 4
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats including live online and classroom training for individuals and teams
    • Current-syllabus courseware aligned to the ITIL 4 Foundation exam
    • Practice questions, mock exams and exam-readiness support
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified delivery and information security
    • Trusted by professionals and organisations across South Korea and worldwide

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    Certification Courses

    50,000+

    Professionals Trained

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    Countries Supported

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in South KoreaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in South Korea

    Oakwood Premier, Incheon KR, 165 Convensia-daero, Yeonsu-gu, Incheon, South Korea

    ITIL 4 Foundation Training Location in South Korea

    Four Seasons Hotel, Seoul 97 Saemunan-ro, Dangju-dong, Jongno District, Seoul, South Korea

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    Corporate ITIL 4 Training in South KoreaUpskill IT Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around your operational availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant ITSM and industry experience
    • Role-based examples drawn from IT services, banking and telecom
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Korea and global locations

    Leading Organisations

    Samsung SDSLG CNSSK C&CHyundai AutoEverKTShinhan Bank

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The trainer made the service value system and the guiding principles genuinely easy to follow. I passed the ITIL 4 Foundation exam on my first sitting and now use the practices on our service desk every day."

    Min-jun Kim

    IT Support Lead

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    Beginner Friendly and Very Practical

    "I came from a non-technical background and still felt confident by the end. The mock exams matched the real format well, and the incident and change practices have already helped me in my new role."

    Seo-yeon Park

    Service Desk Analyst

    0/0

    Changed How I Measure Services

    "Clear, well-paced sessions with real examples from IT operations. The continual improvement and metrics topics changed how I think about measuring our services. Strong value for the time invested."

    Ji-ho Lee

    Infrastructure Engineer

    0/0

    One Shared Language Across the Team

    "We trained our whole operations team and now everyone uses the same ITIL language for incidents and changes. Handovers are cleaner and our service quality has noticeably improved across the function."

    Eun-ji Choi

    IT Operations Manager, Telecommunications

    0/0

    Tailored Delivery That Fit Our Schedule

    "Invensis Learning delivered a tailored ITIL 4 Foundation programme for our IT staff with flexible scheduling that fit our shifts. The coordination was excellent and the pass rate across the cohort was high."

    Dae-sung Jung

    Learning and Development Manager, Banking

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential that maps directly to service desk, incident and service delivery roles. In Korea, ITSM terminology is embedded in banking, insurance, telecom and government operations, so the qualification is valued by employers and opens a clear career track.

    General

    Is the ITIL 4 Foundation certification worth it in South Korea?

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential that maps directly to service desk, incident and service delivery roles. In Korea, ITSM terminology is embedded in banking, insurance, telecom and government operations, so the qualification is valued by employers and opens a clear career track.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management, including the service value system and core practices. It suits IT support, service desk staff, project members, developers and business professionals.

    Do I need prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction, so beginners and experienced staff alike can take it. Attending an accredited training programme is recommended to prepare for the exam.

    Why choose Invensis Learning for ITIL 4 training?

    Invensis Learning is an accredited training partner working with PeopleCert and AXELOS, offering current-syllabus courseware, certified trainers, flexible delivery and exam-readiness support. We are ISO 9001 and ISO 27001 certified and have trained professionals across South Korea and worldwide.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on the PeopleCert portal.

    Pricing

    How much does ITIL 4 Foundation training cost in South Korea?

    Training fees vary by format and schedule, so pricing is available on request. The PeopleCert exam fee is billed separately under regional pricing and is not part of the training fee. Speak with a learning advisor for a tailored quote.

    What is included in the course fee?

    The training fee typically includes current-syllabus courseware, instructor-led or self-paced access, practice questions, mock exams and learner support, leading to a course completion certificate. Exam vouchers can be bundled. Request a quote to confirm what your plan includes.

    Is the exam fee included in the training price?

    Not always. PeopleCert bills the ITIL 4 Foundation exam fee under regional pricing, and it can be purchased separately or bundled with training. Confirm current exam pricing on the PeopleCert portal, and ask us about packages that include the voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and whole departments. Contact us for a group quote for your team.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book and uses multiple-choice questions with a single correct answer. It is based on the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert and tests knowledge and comprehension of core service management concepts.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes. There is no formal prerequisite to sit it, and it covers the service value system, guiding principles, four dimensions, value chain and key practices.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65 percent, which means answering 26 of the 40 questions correctly. Focus on a broad understanding of all the syllabus areas rather than memorising any single topic.

    How and where do I take the exam?

    You can take the exam through PeopleCert online proctoring with OnVUE, available around the clock, or at a PeopleCert authorised test centre. You can sit it from home or office in South Korea once you are ready.

    What happens if I do not pass the first time?

    You can re-sit the exam by booking another attempt through PeopleCert. Our training includes mock exams and exam-readiness support to help you pass with confidence. Confirm the current re-sit policy and fees on the PeopleCert portal.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the service value system, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an introductory qualification with no prerequisites, so beginners are welcome. The training starts from core concepts and builds up gradually, with examples and practice to support those new to IT service management.

    What learning resources are provided?

    You receive current-syllabus courseware, practice questions, mock exams and topic-wise revision aids. These resources help you understand the service value system and practices and identify any areas to strengthen before the exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the concepts and terminology the exam actually tests.

    Will I receive a certificate after the training?

    Yes. After completing the training you receive a course completion certificate from Invensis Learning. Passing the PeopleCert exam then earns you the official ITIL 4 Foundation certification and digital badge.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and self-paced e-learning, plus customised corporate group training. Choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly, and self-paced learning lets you begin immediately after enrolment. Check the upcoming schedules for live online and classroom dates that suit you in South Korea, or ask an advisor for the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.