Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert, and it introduces the core concepts of digital product and service management, the ITIL Value System and value co-creation in the modern digital era. It is the fifth iteration of the IT Infrastructure Library and the current, SME-verified standard for IT service management. Built for IT and business professionals across Tripoli, this ITIL 5 Foundation certification training in Tripoli covers the seven guiding principles, the four dimensions of product and service management, the product and service lifecycle, ITIL's management practices, continual improvement and Value Stream Mapping and Management, all mapped to the ITIL 5 (Version 5.0) syllabus. With no formal prerequisites, ITIL 5 is open to service desk analysts, IT operations staff, digital product managers and DevOps or Agile practitioners alike. You prepare for the 40-question, closed-book exam and earn a globally recognised credential valued by Libyan telecom, banking and oil and gas employers. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tripoli, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tripoli, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in TripoliDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Credential Is Worth EarningFor Professionals and Teams in Tripoli

    ITIL V5 Foundation Exam Format in TripoliWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Tripoli

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take Your Career in TripoliRoles, Demand and Pay in Libya

    ITIL 5 Foundation is fast becoming the current marker of digital service management skill in Libya, valued by telecom operators, banks, oil and gas firms and IT service providers modernising their operations. As enterprises rebuild and digitise, credentialed ITSM professionals are increasingly sought after. Demand runs from service desk and incident roles up to IT service and operations managers, and here is what the Tripoli market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Tripoli

    ITIL 5 Foundation is more than a credential. It is a career and capability multiplier for IT professionals and teams in Tripoli. Join those who deliver reliable, value-driven digital services. Start your journey today.

    Your Tripoli Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Libya's digital economy is expanding as telecom, banking and energy firms modernise, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: worldsalaries, MaxisHR, PayScale, Bayt (Libya) 2026.

    How to Get ITIL V5 Founfdation Certified in Tripoli Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Tripoli is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    This ITIL 5 Foundation programme builds practical, exam-ready knowledge across all nine topic areas of the Version 5.0 syllabus. By the end, you can speak the language of digital service management and apply the ITIL Value System with confidence.

    Digital Service Management Fundamentals

    Understand what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, and apply the four dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that drives value.

    Apply the Seven Guiding Principles

    Put focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple and optimise and automate into practice.

    Product and Service Lifecycle and Practices

    Master the purpose of discovery, design, build, operation and delivery and support, and the role of ITIL's management practices and official practice guides.

    Continual Improvement and Value Streams

    Use the continual improvement model step by step and apply value stream mapping and management to improve flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Tripoli?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Tripoli?

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Tripoli that want to build modern service management capability and prepare for the Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation to the official syllabus
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible formats: live virtual (online), classroom and corporate group training
    • Structured, ITIL 5 aligned courseware, case studies and mock exams
    • First-attempt guidance to help you clear the Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

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    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TripoliInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Tripoli

    Radisson Blu Al Mahary Hotel Tripoli, Tripoli

    ITIL Version 5 Foundation Training Location in Tripoli

    Corinthia Hotel Tripoli, Corniche Road, Aljala, ⵍⵎⵏⵚⵓⵔⴰ Mansoura, Tripoli, ⵟⵔⴰⴱⵍⵙ Tripoli Tripoli, ⵍⵉⴱⵢⴰ Libya Libya

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    Corporate ITIL 5 Training, TripoliUpskill Your Service Team

    • Suitable for small, medium and large teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for teams across Tripoli and wider Libya

    Leading Organisations

    LibyanaAlmadar AljadidLibya Telecom & TechnologyJumhouria BankSahara BankAman Bank

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the four dimensions genuinely easy to grasp. The mock exams matched the real 40-question format, and I passed the Foundation exam on my first attempt."

    Ahmed Al-Mansouri

    IT Service Desk Analyst

    0/0

    A Smooth Upgrade from ITIL 4

    "Moving from ITIL 4 to ITIL 5 felt daunting, but the sessions on value streams and the product and service lifecycle made the differences clear. I now apply the guiding principles in my daily work."

    Fatima Al-Zawawi

    IT Support Engineer

    0/0

    Practical and Job-Relevant

    "Practical, well structured and paced for working professionals. The continual improvement model and management practices are things I use every week now on the service desk."

    Khaled Ben Omar

    Incident Coordinator

    0/0

    Standardised How Our Team Works

    "We trained a full operations team and the shared vocabulary alone improved how they handle incidents and changes. The corporate scheduling was flexible and the delivery was consistent."

    Mariam El-Fassi

    IT Learning and Development Lead, Telecom Sector

    0/0

    A Strong Fit for Our Digitisation Plans

    "Rolling out ITIL 5 across our IT function gave us a common approach to service value and governance. The trainers understood our banking context and tailored examples accordingly."

    Yusuf Al-Barghathi

    IT Operations Director, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is the current AXELOS and PeopleCert entry credential for digital service management, recognised worldwide and valued by Libyan telecom, banking, oil and gas and IT employers. It positions you for service desk, incident and IT service management roles, where senior IT pay in Tripoli reaches around LYD 13,500 per month.

    General

    Is the ITIL 5 Foundation certification worth it in Tripoli?

    Yes. ITIL 5 Foundation is the current AXELOS and PeopleCert entry credential for digital service management, recognised worldwide and valued by Libyan telecom, banking, oil and gas and IT employers. It positions you for service desk, incident and IT service management roles, where senior IT pay in Tripoli reaches around LYD 13,500 per month.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT professionals new to ITIL, ITIL 4 holders updating their knowledge, digital product managers, business professionals working with digital teams, and DevOps, Agile or SRE practitioners. There are no formal prerequisites, so it is open to all.

    Why choose Invensis Learning for ITIL 5 training in Tripoli?

    Invensis Learning is a PeopleCert Accredited Training Organization offering ITIL 5 aligned courseware, accredited trainers, flexible delivery formats and first-attempt exam guidance. Our operations are ISO 9001:2015 and ISO 27001:2022 certified, so you get a consistent, secure learning experience.

    Pricing

    How much does ITIL 5 Foundation training cost in Tripoli?

    Training and exam are usually bundled through an Accredited Training Organization, and pricing varies by format and provider. For current fees in Libyan dinar and included resources, the price is available on request. Request a quote and a learning advisor will share the options that fit you.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, first-attempt guidance, learner support and, where offered, a PeopleCert exam voucher. Confirm the exact inclusions for your chosen plan when you enrol.

    How much does the ITIL 5 Foundation exam cost?

    PeopleCert exam pricing varies by region and purchasing channel, so it is best confirmed at the time of booking. The exam is often included as part of a training and exam package. Ask a learning advisor for current pricing and whether a voucher is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and whole departments in Tripoli. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. It is delivered online via PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper covering all nine topic areas of the Version 5.0 syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65 percent to pass, which is 26 out of 40 questions correct. Broad understanding across all nine topic areas, from the ITIL Value System to value stream management, is the best way to prepare.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of education, experience or prior ITIL knowledge. ITIL 4 Foundation is helpful context but is not required.

    What if I do not pass on the first attempt?

    Our training includes first-attempt guidance, mock exams and practice questions to maximise your chance of passing. If a resit is needed, PeopleCert re-sit policies apply, and our team will guide you through re-booking. Confirm current re-sit terms at the time of your exam.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas of the Version 5.0 syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. The training builds concepts from the ground up, so beginners, career changers and business professionals can follow along and prepare for the exam with confidence.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, plus post-training support. These materials reinforce the syllabus and help you identify and close any gaps before the exam.

    How long is the training?

    The ITIL 5 Foundation programme is a 16-hour course, delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question Foundation exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS and PeopleCert, the fifth and latest iteration of the framework, so you study the most up-to-date service management content.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format and complete payment, then receive access to schedules and resources. New cohorts run regularly in Tripoli-friendly time zones. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style in Tripoli.

    Is the certification recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. Your ITIL 5 Foundation credential is recognised by employers globally as well as across Libya.

    How long is the certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options through your PeopleCert account.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team and they will help you move to a schedule that works for you.