Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to digital product and service management, the ITIL Value System, and the practices that help organisations co-create value in modern digital environments. Governed by AXELOS and examined by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted IT service management framework. ITIL 5 Foundation certification training in Morocco with Invensis Learning gives professionals in Casablanca, Rabat and Tangier a current, digital-era credential recognised by employers across the kingdom's fast-growing offshoring, banking, insurance and telecoms sectors, where ITIL terminology and processes are embedded in daily IT operations. The course is open to everyone, with no formal prerequisites, and suits IT professionals, service desk staff, digital product owners and business teams who work with service delivery. Over a focused 16-hour programme you cover all nine Foundation topic areas and prepare for the 40-question exam, then move from study to certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Morocco, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Morocco, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MoroccoDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn Your ITIL 5 Foundation CredentialThat Employers in Morocco Value

    ITIL V5 Foundation Exam Format in MoroccoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Morocco

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in MoroccoRoles, Demand and Pay in 2026

    ITIL 5 Foundation has become a baseline credential for IT service management roles across Morocco, valued by the offshoring, banking, insurance, telecoms and public-sector employers that run complex digital environments. As Digital Morocco 2030 and a new offshoring strategy targeting 130,000 jobs accelerate demand, certified ITSM professionals are increasingly sought after, from service desk analyst through to IT service manager. Here is what the market is telling us right now.

    Market Forces Fuelling ITSM Demand in Morocco

    ITIL 5 Foundation is more than a credential. It is a career step for service management professionals in Morocco. Join learners who connect IT delivery to value and lead better service. Start your journey today.

    Your Morocco Career Transformation

    From IT Delivery to Service Leadership

    Your ITIL 5 Transformation

    Morocco's IT and digital services market is expanding with Digital Morocco 2030 and rapid offshoring growth, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Morocco) 2026.

    How to Get ITIL V5 Founfdation Certified in MoroccoStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Morocco is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildBuilt Around the Nine Topic Areas

    This ITIL 5 Foundation programme helps you build practical service management knowledge and exam readiness. By the end you can explain the ITIL Value System, apply the guiding principles, and describe how value is co-created across the product and service lifecycle.

    Digital Product and Service Management

    Explain how digital products and services create value across their lifecycle, from discovery and design through operation, delivery and support, and why continual improvement is foundational to modern ITSM.

    The ITIL Value System

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, including focus on value, start where you are, progress iteratively with feedback, and optimise and automate, to make better service decisions at work.

    The Four Dimensions of Service Management

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, plus the external PESTLE factors.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own organisational context.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model step by step to sustain long-term service performance.

    Who Should TakeITIL V5 Foundation Certification Training in Morocco?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MAD 13410

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MAD 13410

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Morocco?

    As a trusted ITIL Version 5 Foundation training company in Morocco, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Morocco looking to build modern service management capability and prepare for the certification exam. Our programmes combine PeopleCert-accredited instructors, flexible live virtual and classroom delivery, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional, ISO-certified training experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS (PeopleCert) ITIL 5 (Version 5.0) syllabus
    • PeopleCert-accredited, experienced ITSM trainers with real-world delivery expertise
    • Live virtual and classroom formats to suit learners across Morocco
    • ITIL 5 Foundation mock exams and guidance to build first-attempt confidence
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Corporate group training customised for teams in Casablanca, Rabat and beyond
    • Trusted by professionals and organisations across multiple industries

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    Global Course Portfolio

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    Quality Management

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MoroccoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Morocco

    Sofitel Rabat Jardin Des Roses Sofitel Rabat Jardin Des Roses, Rue Soufian Ben Al Wahab, Arrondissement Souissi Souissi District, Rabat ⵔⴱⴰⵟ Rabat, Rabat Bashouiyat, District of Rabat, Rabat Prefecture, Rabat-Salé-Kénitra ⵔⴱⴰⵟ-ⵙⵍⴰ-ⵇⵏⵉⵟⵔⴰ Rabat-Salé-Kenitra, 10106, Maroc ⵍⵎⵖⵔⵉⴱ Morocco

    ITIL Version 5 Foundation Training Location in Morocco

    Hyatt Regency Casablanca, Avenue des Forces Armées Royales Royal Army Street, Ancienne Medina Old City, Arrondissement of Sidi Belyout de Casablanca-Anfa Prefecture of Casablanca Anfa, Casablanca ⵜⴰⴷⴷⴰⵔⵜ ⵜⵓⵎⵍⵉⵍⵜ Casablanca, Pachalik de Casablanca Prefecture of Casablanca, Prefecture of Casablanca Prefecture of Casablanca, Casablanca-Settat ⵜⴰⴷⴷⴰⵔⵜ ⵜⵓⵎⵍⵉⵍⵜ-ⵙⵟⵟⴰⵜ Casablanca-Settat, 20000, Maroc ⵍⵎⵖⵔⵉⴱ Morocco

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    Corporate ITIL 5 Training for Teams in MoroccoFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, live virtual or blended formats across Morocco
    • PeopleCert-accredited trainers with ITSM and industry experience
    • Role-based, sector-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Casablanca, Rabat and global sites

    Leading Organisations

    Attijariwafa BankMaroc TelecomInwiOCP GroupRoyal Air MarocIntelcia

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The trainer explained the ITIL Value System and guiding principles in a way that clicked immediately. The mock exams matched the real Foundation exam closely, and I passed on my first attempt. I now use the terminology every day on the service desk."

    Youssef El Amrani

    Service Desk Analyst

    0/0

    Practical and Well Structured

    "As someone moving from IT support into service management, this course gave me the structure I was missing. The four dimensions and value stream mapping sessions were genuinely practical, and the live virtual format fit around my work in Casablanca."

    Salma Bennani

    IT Support Engineer

    0/0

    A Smooth Upgrade to the Latest Edition

    "I already held ITIL 4 Foundation and wanted the current edition. The trainer clearly explained what changed in ITIL 5, especially the product and service lifecycle and value stream management. The materials were clear and easy to revise from."

    Karim Tazi

    IT Operations Analyst

    0/0

    Raised Our Whole Team to One Standard

    "We trained a group of service desk and operations staff with Invensis Learning. The sessions were tailored to our banking environment, and the shared ITIL 5 language noticeably improved how the team handles incidents and change. Coordination was excellent throughout."

    Nadia Chraibi

    IT Training Manager, Banking Sector

    0/0

    Consistent Service Across Distributed Teams

    "Rolling out ITIL 5 Foundation across our operations teams helped us standardise practice as we scaled digital services. The trainers were credible and the flexible scheduling worked well for a distributed team. We saw real improvement in service consistency."

    Omar Benjelloun

    Head of IT Operations, Telecoms Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in modern digital environments.

    Is ITIL 5 Foundation worth it for professionals in Morocco?

    Yes. ITIL is expected across Morocco's offshoring, banking, insurance, telecoms and public-sector IT environments, where processes and terminology are embedded in daily operations. A current ITIL 5 credential helps you qualify for in-demand service management roles as Digital Morocco 2030 accelerates.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an evolved ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, DevOps and Agile practitioners, business professionals working with service teams, and anyone upgrading from ITIL 4. There are no prerequisites, so it is open to all.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Morocco?

    Training is typically offered as a combined course and exam package, and the price varies by format and schedule. Instructor-led and corporate options differ, so pricing is available on request. Talk to a learning advisor for a quote that fits your needs.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware aligned to the ITIL 5 (Version 5.0) syllabus, case studies, mock exams and practice questions, learner support, and first-attempt exam guidance. Verify whether the PeopleCert exam voucher is bundled when you enrol.

    Is the exam fee included in the training price?

    This depends on the package you choose. Many accredited packages bundle the PeopleCert exam voucher with training, while some are priced separately. Confirm the inclusion when you enrol, or ask a learning advisor for the exact package details.

    Do you offer group or corporate discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and business units across Morocco. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book, with single-answer multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, multiple-choice paper covering the nine Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions are designed to help you build the confidence to pass on your first attempt.

    Where can I take the ITIL 5 Foundation exam in Morocco?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your accredited training and exam package.

    What if I do not pass the exam on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our trainers provide guidance, mock exams and practice questions to prepare you thoroughly, and a learning advisor can explain the current PeopleCert resit process. Verify resit fees and policy with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Do I need prior experience or ITIL 4 to enrol?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. If you hold ITIL 4 Foundation you will find some familiar concepts, but it is not required.

    What learning resources are provided?

    You receive accredited courseware aligned to the ITIL 5 (Version 5.0) syllabus, industry-driven case studies, practice questions, mock exams and revision aids that reinforce each topic area and prepare you for the Foundation exam.

    Are mock exams included in the training?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that mirror the 40-question, 60-minute exam format, helping you identify weak areas and build exam readiness before the real test.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, covering all nine topic areas at the knowledge and comprehension level the exam requires.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Morocco?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training for teams. Choose the format that best fits your schedule and learning style across Morocco.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours in total, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this before your session.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.