Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, that introduces digital product and service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value. ITIL 5 Foundation certification training in Mauritius gives IT and business professionals a modern, globally recognised credential based on the current ITIL 5 (Version 5.0) syllabus. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. As Mauritius grows its ICT-BPO, fintech and digital-banking sectors, employers such as Accenture, Ceridian, Mauritius Telecom and the island's leading banks increasingly value staff who can standardise IT service delivery. Whether you are a service desk analyst, an aspiring service manager, or a business professional working with digital teams, the Foundation credential is your first step. Start your ITIL 5 journey with Invensis Learning and build capability employers across the island recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mauritius, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mauritius, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MauritiusDo You Qualify for the ITIL V5 Foundation Exam?

    The Career Payoff of Getting ITIL 5 CertifiedBenefits for Professionals and Teams

    ITIL V5 Foundation Exam Format in MauritiusWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Mauritius

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers and Demand in MauritiusWhy the Credential Opens Doors

    ITIL 5 Foundation gives IT professionals in Mauritius a modern, recognised route into service management roles that the island's ICT-BPO, banking and telecom employers are actively hiring for. From service desk analyst to IT service manager, certified professionals help organisations standardise delivery and co-create value. As fintech and digital-banking programmes scale, demand for structured ITSM skills is rising, and here is what the market is telling us.

    Industry Challenges Driving ITIL Demand in Mauritius

    ITIL 5 Foundation is more than a certificate. It is a springboard into modern service management. Join Mauritius professionals building the skills employers want. Start your journey today.

    Your Mauritius Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Transformation in Mauritius

    Mauritius is scaling its ICT-BPO, fintech and digital-banking sectors, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Paylab (Mauritius) 2026.

    How to Get ITIL V5 Founfdation Certified in MauritiusStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Mauritius is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseCapabilities Aligned to the ITIL 5 Syllabus

    This ITIL 5 Foundation programme builds knowledge and comprehension across all nine syllabus topic areas. By the end, you can explain how organisations co-create value and apply ITIL guiding principles to real digital products and services.

    Digital Product and Service Management

    Explain how modern digital products and services create value, how they differ from traditional IT services, and how continual improvement runs through the lifecycle.

    Value Co-Creation and Sustainability

    Understand how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability across digital services.

    The Four Dimensions of Service Management

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System and Governance

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement.

    The Seven ITIL Guiding Principles

    Use principles such as focus on value, start where you are, and optimise and automate to make better decisions in real digital environments.

    The Service Lifecycle and Value Streams

    Understand the product and service lifecycle from discovery to delivery and support, and how value stream mapping improves flow and visibility.

    Who Should TakeITIL V5 Foundation Certification Training in Mauritius?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MUR 59140

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MUR 59140

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Trusted Partner for ITIL 5 Foundation Certification Training in MauritiusExpert-Led and Accredited

    As a trusted ITIL Version 5 Foundation training company in Mauritius, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations looking to build modern service management capability and prepare for the Foundation exam. Our programmes combine PeopleCert-accredited instructors, flexible delivery formats, ITIL 5 aligned courseware, and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team in Mauritius, Invensis Learning provides a professional training experience designed around practical understanding, real-world application, and measurable learning outcomes.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 (Version 5.0) syllabus
    • Experienced, PeopleCert-accredited trainers with real ITSM delivery experience
    • Flexible live virtual, classroom and corporate training formats
    • ITIL 5 aligned courseware, case studies and practice questions
    • Mock exams and first-attempt guidance for the Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across 100+ countries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MauritiusInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Mauritius

    Sugar Beach Resort Mauritius, Coastal Road, Flic en Flac, Flic en Flac VCA, Black River, 90503, Mauritius / Maurice

    ITIL Version 5 Foundation Training Location in Mauritius

    Hilton Mauritius Resort & Spa, Coastal Road, Flic en Flac, Flic en Flac VCA, Black River, 90503, Mauritius / Maurice

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    Corporate ITIL Training in MauritiusUpskill Your Whole Team

    • Suitable for small, medium and large service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or hybrid delivery across Mauritius
    • PeopleCert-accredited trainers with ITSM industry experience
    • Role-based examples for ICT-BPO, banking and telecom teams
    • Dedicated coordination and reporting for group training
    • Scalable delivery for local and regional teams

    Trusted by Leading Organisations

    AccentureCeridianMauritius TelecomEmtelMCB GroupSBM Group

    What Our Learners Say

    A Real Step up in My ITSM Career

    "The ITIL 5 Foundation course finally made the service lifecycle and guiding principles click for me. I moved from a general support role into a service desk analyst position within a few months of getting certified."

    Priya Ramgoolam

    Service Desk Analyst, ICT-BPO

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    Passed the Foundation Exam with Confidence

    "Clear, well-paced sessions and plenty of practice questions. The trainer explained the ITIL Value System with examples from real digital services, which made the Foundation exam far less intimidating."

    Vikash Bhujun

    IT Support Engineer, Telecom

    0/0

    Relevant and Current Content

    "As someone moving from application support towards a service manager role, the four dimensions and value co-creation topics were exactly what I needed. Practical and up to date with ITIL 5."

    Anjali Seenauth

    Application Support Analyst, Fintech

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    Standardised How Our Team Works

    "We enrolled our support team so everyone shares one service management language. Delivery was flexible around our shift schedules, and we have seen more consistent handling of incidents since."

    Reza Callychurn

    IT Manager, BPO Services

    0/0

    A Smooth Corporate Training Experience

    "The corporate programme was well coordinated from enquiry to certification. Our staff came away able to apply the guiding principles at work, and the accredited courseware gave us confidence in the quality."

    Sandrine Labonne

    Learning and Development Lead, Banking

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the service lifecycle and management practices. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the service lifecycle and management practices. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Mauritius?

    Yes. Mauritius has a growing ICT-BPO, fintech and digital-banking sector where employers such as Accenture, Ceridian and the leading banks value structured service management skills. A recognised, current-edition ITIL credential helps you stand out for service desk, support and service manager roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management, and an updated ITIL Value System evolved from ITIL 4.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but it is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Mauritius?

    Pricing depends on the delivery format you choose and whether the exam voucher is bundled. We quote current fees on request so you get an accurate figure for your situation. Contact a learning advisor for a tailored quote.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams, first-attempt exam guidance and learner support. Confirm whether the PeopleCert exam voucher is included when you enquire.

    Is the exam fee included in the training price?

    The PeopleCert exam fee may be bundled with training or purchased separately, and pricing varies by region and channel. We confirm exactly what is included in your package when you request a quote. Verify current exam pricing at peoplecert.org.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, support teams and business units in Mauritius. Ask about corporate or group pricing for a tailored quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and uses single-answer multiple-choice questions based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. It tests knowledge and comprehension across nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%. You must answer at least 26 of the 40 questions correctly to pass, so aim for broad mastery across all nine syllabus topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What if I do not pass the exam on the first attempt?

    Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. If a re-sit is needed, PeopleCert's re-examination policy applies. Confirm current re-sit terms at peoplecert.org, and ask us about retake support options.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course with no ITIL background?

    Yes. ITIL 5 Foundation is an entry-level credential with no prerequisites, and the training starts from core concepts. Beginners, career changers and business professionals working with digital teams are all well supported.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, 60-minute Foundation format, helping you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the most up-to-date framework, including value stream management.

    What study materials will I receive?

    You receive ITIL 5 aligned courseware, industry-driven case studies illustrating the service value lifecycle, practice questions and topic-wise quizzes. Delivery is in English by PeopleCert-accredited trainers.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Mauritius?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. This lets you choose the format that fits your schedule and learning preference.

    How soon can I start ITIL 5 Foundation training?

    We run regular batches for individual learners, and corporate groups can be scheduled around your team's availability. See upcoming schedules or contact us to find the next convenient start date.

    Can I reschedule or transfer my enrollment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.