Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the VeriSM Foundation Certification?Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) certification validates your understanding of VeriSM, a service management approach built for the digital age. Our VeriSM Foundation certification training in Maldives prepares IT and business professionals to define a service management approach that fits their own organisation, using the VeriSM model and the management mesh rather than a single rigid framework. Governed by EXIN and developed with the IFDC, VeriSM is framework-agnostic: it shows you how to combine ITIL, Agile, DevOps, Lean and SIAM as your context demands. The course follows the EXIN VeriSM Foundation Examination Specification and its seven topic areas, from the service organisation and service culture to progressive practices and innovative technologies. As the Maldives grows its digital economy towards 15% of GDP and rolls out national digital services, employers in telecoms, banking and government need people who can manage services flexibly. VeriSM-F is an entry-level credential with no prerequisites and lifetime validity, making it a practical first step. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Maldives, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the VeriSM Foundation Certification?Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Maldives, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in MaldivesDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from Getting VeriSM CertifiedBenefits for Professionals and Teams

    VeriSM Foundation Exam Format in MaldivesWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Maldives

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your VeriSM Career Path in MaldivesRoles, Demand and Pay Outlook

    VeriSM Foundation is becoming a practical marker of modern service management skill across the Maldives, valued by telecoms, banks, resorts and government bodies that are digitising their services. As the country rolls out national digital ID and grows its digital economy, employers need professionals who can manage services flexibly rather than through a single framework. Demand spans service desk analysts through to IT and service delivery managers, and here is what the market is showing right now.

    Service Management Challenges Fuelling Demand in Maldives

    VeriSM Foundation is more than a credential. It is a modern service management skill set for the digital age. Join professionals across the Maldives who are ready to manage services flexibly. Start your journey today.

    Your Maldives Career Transformation

    Where You Stand Today,

    And Where VeriSM Certification Takes You

    The Maldives is modernising its digital services across telecoms, banking and government, and employers increasingly value people who can manage services flexibly. Here is which side of that shift you want to be on.

    Sources: WorldSalaries, Paylab (Maldives) 2026; Government of Maldives digital economy targets.

    How to Get VeriSM Foundation Certified in MaldivesStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills and Capabilities You Will MasterBuilt on the EXIN VeriSM Syllabus

    This VeriSM Foundation course teaches you how modern organisations define and deliver services in the digital age. By the end, you can explain the VeriSM model, build a management mesh, and select the right practices for a given context, ready for the EXIN VeriSM-F exam and the workplace.

    The Service Organisation and Digital Value

    Explain what a service is, how value is co-created between provider and consumer, and why digital transformation is reshaping service management. This is the self-contained answer to what you will learn in VeriSM Foundation before the model itself.

    Building a Service-Focused Culture

    Understand how organisational values, consumer-centric thinking and ethics shape a service culture, and how that culture underpins every service management decision in a digital organisation.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, the four stages of Define, Produce, Provide and Respond, and the management mesh that integrates resources, environment and practices.

    Selecting Progressive Practices

    Learn how to draw on ITIL, Agile, DevOps, Lean, SIAM and other practices within the mesh, selecting and combining them to suit your organisation's context rather than following one prescriptive framework.

    Applying Innovative Technologies

    See how cloud, artificial intelligence, automation, IoT and analytics influence the management mesh, and how to manage services built on emerging technologies responsibly.

    Getting Started with VeriSM

    Understand the practical steps to begin a VeriSM journey, from assessing current maturity and defining an initial mesh to continuous improvement and overcoming common adoption barriers.

    Who Should TakeVeriSM Foundation Certification Training in Maldives?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MVR 16970

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Maldives seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MVR 16970

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your VeriSM Foundation Certification Training in Maldives?

    Invensis Learning delivers accredited VeriSM Foundation training for professionals and organisations across the Maldives. As an EXIN training partner and trusted VeriSM Foundation training company in Maldives, we combine experienced instructors, courseware aligned to the EXIN examination specification, and flexible online and classroom delivery. Whether you enrol as an individual or plan corporate training for your team, our programme is built around practical understanding, exam readiness and real workplace application, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • Accredited EXIN training partner for VeriSM certification
    • Expert trainers with real IT service management experience
    • Live online and classroom formats to fit your schedule
    • Courseware aligned to the EXIN VeriSM Foundation Examination Specification
    • Practice questions and mock tests for the VeriSM-F exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Maldives

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    VeriSM Foundation Training Locations in MaldivesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Maldives

    Kurumba Maldives, Javaahiru Maa Higun, Uppsala, Malay, 08340, Dhaka

    VeriSM Foundation Training Location in Maldives

    Furanafushi, Malay Atoll, Dhaka

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    Corporate VeriSM TrainingUpskill Teams Across Maldives

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with real service management and industry experience
    • Role-based, sector-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across the Maldives and beyond

    Leading Organisations

    DhiraaguOoredoo MaldivesBank Of MaldivesSTOMaldives Airports CompanyMTCC

    What Our Learners Say

    The Management Mesh Made Everything Click

    "The VeriSM Foundation course finally connected the frameworks I already used at work. I understood the management mesh, passed the VeriSM-F exam on my first sitting, and now approach service design far more flexibly."

    Ahmed Nazim

    IT Service Desk Lead

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    A Clear, Beginner-Friendly Start

    "As someone new to service management, I liked that VeriSM has no prerequisites. The trainer explained the VeriSM model clearly and the mock exams built my confidence for the real one."

    Aishath Rifga

    Service Management Analyst

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    Practical and Relevant to My Role

    "The progressive practices topic was the most useful part for me. Learning how ITIL, Agile and DevOps sit inside one model changed how I plan services for our island operations."

    Mohamed Shifau

    IT Operations Coordinator

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    One Shared Approach Across Our Teams

    "We trained our service desk and operations teams together. VeriSM gave everyone a shared language for managing digital services, and the live online delivery fitted around our shifts."

    Fathimath Zulaikha

    IT Training Manager, Telecom Sector

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    Tailored, Well Organised Corporate Training

    "The corporate programme was tailored to our banking context and delivered onsite. Our people now think about services around consumer outcomes, which has improved how we handle change."

    Ibrahim Waheed

    Head of IT, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh, and how an organisation can define its own flexible service management approach using practices such as ITIL, Agile and DevOps.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh, and how an organisation can define its own flexible service management approach using practices such as ITIL, Agile and DevOps.

    Who should take VeriSM Foundation training in Maldives?

    VeriSM Foundation suits IT and business professionals who want to understand modern service management. In the Maldives that includes service desk staff, IT coordinators and managers in telecoms, banking, tourism and government who deliver digital services.

    Is VeriSM Foundation worth it and what is the ROI?

    Yes. VeriSM Foundation gives you a globally recognised EXIN credential and a flexible service management skill set valued by Maldives employers modernising their digital services. It has no prerequisites and lifetime validity, so the value carries across your whole career. Talk to a learning advisor about upcoming batches.

    What are the prerequisites for VeriSM Foundation?

    None. VeriSM Foundation has no formal prerequisites and is open to everyone, regardless of education or prior IT service management knowledge. It is the entry point to the EXIN VeriSM scheme.

    How is VeriSM different from ITIL?

    ITIL is a prescriptive framework, while VeriSM is a flexible approach that treats ITIL as one of many practices in the management mesh. VeriSM lets you combine ITIL, Agile, DevOps, Lean and SIAM to suit your context, so the two are complementary rather than competing.

    Pricing

    What is included in the VeriSM Foundation course fee?

    The training fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Depending on the package it may also include the EXIN exam voucher. Request a quote to confirm what your batch includes.

    How much does VeriSM Foundation training cost in Maldives?

    Course fees vary by format and batch and are available on request. The training fee is separate from the EXIN exam voucher, which EXIN prices in USD or EUR by region. Request a quote for current Maldives pricing.

    Is the EXIN exam fee included in the training price?

    It depends on the package. Some bundles include the EXIN VeriSM Foundation exam voucher, while others quote it separately. EXIN prices the voucher in USD or EUR and it varies by region, so confirm the inclusion when you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, PMOs and operations teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the VeriSM Foundation exam first time?

    You can resit the exam. Our training includes mock exams, practice questions and trainer guidance to prepare you thoroughly, and selected plans offer retake support. Confirm the current EXIN resit fee and policy when you register.

    How many questions are on the VeriSM Foundation exam?

    The VeriSM-F exam has 40 multiple-choice questions to complete in 60 minutes. It is closed book with single-answer questions.

    What is the passing score for the VeriSM-F exam?

    65%. You must answer at least 26 of the 40 questions correctly to pass the EXIN VeriSM Foundation exam.

    How is the VeriSM Foundation exam delivered?

    Online through EXIN's proctored exam system, or at an accredited test location. It is usually arranged through an accredited training provider as part of a training and exam bundle.

    What topics does the VeriSM Foundation exam cover?

    The exam follows the EXIN VeriSM Foundation Examination Specification and its seven topic areas: The Service Organisation, Service Culture, People and Organisational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started.

    How long is the VeriSM Foundation certification valid?

    For lifetime. VeriSM Foundation does not expire and requires no renewal, resit or continuing education to stay valid.

    Course Content

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation is designed as an accessible, entry-level credential with no prior service management knowledge required. It is relevant to IT and business professionals alike.

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, and how to combine practices such as ITIL, Agile, DevOps and Lean by context. The course covers all seven EXIN topic areas, from service culture to innovative technologies.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, full-length mock exams and topic-wise revision aids, along with trainer support to prepare for the VeriSM-F exam.

    Is the courseware aligned to the latest EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification, which is based on the VeriSM publication and the IFDC VeriSM framework.

    How long is the VeriSM Foundation training?

    The programme runs over two days, around 16 hours of training, delivered as full days or half days depending on the batch. Live online and classroom options are available.

    Enrollment

    How soon can I start and how do I enrol?

    New batches run regularly in live online and classroom formats. Choose a schedule, complete enrolment on the Invensis Learning website, and you will receive access to your courseware and resources. See upcoming batches or talk to a learning advisor.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule.

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.