Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?A Modern Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Mozambique with Invensis Learning prepares you to pass the exam and apply current IT service management on the job. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4. It adds an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. Over a 16-hour programme you cover all nine Foundation topic areas and prepare for the 40-question, 60-minute, closed-book exam. Whether you work in Maputo's growing telecom, banking or public sector IT teams, or you are moving up from ITIL 4, this course gives you a digital-era credential recognised worldwide. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mozambique, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?A Modern Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mozambique, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MozambiqueDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Becoming ITIL 5 CertifiedCareer Growth and In-Demand Skills

    ITIL V5 Foundation Exam Format in MozambiqueWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Mozambique

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Leads in MozambiqueRoles, Demand and Salary

    ITIL 5 Foundation is fast becoming a marker of modern service management capability across Mozambique, valued by telecom operators, banks, fintechs, government digital agencies and consulting firms modernising their IT. As the country accelerates digital transformation and stands up new digital institutions, employers increasingly seek professionals who can run reliable, value-focused services. Demand spans service desk to IT service manager and head of IT, and here is what the market is telling us right now.

    Why Digital Service Skills Are in Demand Across Mozambique

    ITIL 5 Foundation is more than a credential. It equips you to run the reliable, value-focused digital services Mozambique's organisations now depend on. Join professionals leading modern service management and start your journey today.

    Your Mozambique Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Mozambique's digital economy is expanding with new digital institutions, connectivity investment and fintech growth, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: Salary Explorer, Glassdoor, WorldSalaries (Mozambique) 2026.

    How to Get ITIL V5 Founfdation Certified in MozambiqueStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Mozambique is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseApplying the ITIL 5 Framework at Work

    Skills covered in ITIL 5 Foundation span all nine official topic areas, from digital service concepts to value stream management. By the end of the programme you can describe how the ITIL Value System co-creates value and apply the guiding principles in your own service environment.

    Digital Product and Service Management

    Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their lifecycle, the foundation of the current ITIL 5 (Version 5.0) framework.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability across the four dimensions of product and service management.

    The ITIL Value System and Guiding Principles

    Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through operation, delivery and support, and how they work together to create value.

    ITIL Management Practices and Continual Improvement

    Explore how ITIL management practices support consistent ways of working, and how the continual improvement model embeds improvement throughout the organisation.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, cutting waste and delay across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Mozambique?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MZN 80930

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MZN 80930

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis in MozambiqueAccredited, Expert-Led and Flexible

    A trusted ITIL Version 5 Foundation training company in Mozambique, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams building modern service management capability and preparing for the PeopleCert exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, flexible delivery, aligned courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Maputo or beyond, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert-accredited training aligned to the official ITIL 5 (Version 5.0) syllabus
    • Experienced, PeopleCert-accredited trainers with real ITSM delivery expertise
    • Flexible formats: live virtual, classroom and corporate group training
    • Structured 16-hour programme covering all nine Foundation topic areas
    • Practice questions and mock exams to build first-attempt confidence
    • Industry-driven case studies that connect ITIL 5 to real service delivery
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training organisation

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MozambiqueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Mozambique

    Polana Serena Hotel, 1380, Avenida Julius Nyerere, Sommerschield, Distrito Municipal de KaMpfumu, Cidade de Maputo, Zona Sul, 0101-11, Moçambique

    ITIL Version 5 Foundation Training Location in Mozambique

    Radisson Blu Hotel & Residence Maputo, Mozambique

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    Corporate ITIL Training in MozambiqueUpskill Your IT Team

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, offsite, live virtual or hybrid formats
    • Accredited trainers with telecom, banking and public sector context
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Maputo and the provinces

    Leading Organisations

    VodacomTmcelBCIMillennium BimMovitelStandard Bank

    What Our Learners Say

    Passed First Time and Using It Daily

    "The trainer explained the ITIL Value System and value streams in a way that finally clicked. I passed the ITIL 5 Foundation exam first time and now apply the guiding principles on our service desk every week."

    Anselmo Cossa

    IT Support Analyst

    0/0

    A Smooth Move from ITIL 4

    "Moving from ITIL 4 to ITIL 5 felt daunting, but the course made the digital product and service lifecycle easy to follow. The mock exams matched the real format and built my confidence."

    Ligia Mucavele

    Service Delivery Coordinator

    0/0

    Practical and Beginner Friendly

    "Very practical sessions on continual improvement and management practices. As someone new to ITSM in a fintech, I came away able to talk about value co-creation with real understanding."

    Denilson Tembe

    Junior Systems Administrator

    0/0

    Great for Whole-Team Upskilling

    "We trained our whole operations team through Invensis Learning. The live virtual delivery fitted our shift patterns and the team now shares one service management language across sites."

    Carla Nhantumbo

    IT Operations Lead, Telecom Sector

    0/0

    Accredited Training That Scaled Well

    "As an L&D manager in banking, I needed accredited training that scaled. The corporate programme was well organised, the reporting was clear, and our certified staff are already improving service quality."

    Fernando Chissano

    L&D Manager, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that employers across Mozambique's telecom, banking, fintech and public sector value as digital transformation accelerates. It opens roles from service desk to IT service manager, where local pay bands rise steeply. Speak with a learning advisor about your goals.

    General

    Is ITIL 5 Foundation worth it in Mozambique?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that employers across Mozambique's telecom, banking, fintech and public sector value as digital transformation accelerates. It opens roles from service desk to IT service manager, where local pay bands rise steeply. Speak with a learning advisor about your goals.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with a stronger digital-era emphasis.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals alike: service desk analysts, IT operations staff, digital product managers, DevOps and Agile practitioners, and anyone moving from ITIL 4. There are no prerequisites, so it is open to newcomers and experienced professionals in Mozambique.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential earned in Mozambique is recognised by employers worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Mozambique?

    Training fees vary by format, whether live virtual, classroom or corporate group delivery, and are quoted locally. The PeopleCert exam fee is billed separately and varies by region and channel. For current pricing, request a quote and our team will share the options that fit you.

    What is included in the course fee?

    The training fee typically includes accredited ITIL 5 aligned courseware, industry case studies, practice questions, mock exams, first-attempt guidance and learner support. Confirm whether the PeopleCert exam voucher is included when you enrol.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is billed separately in international currency and varies by region. Some packages bundle the exam voucher with training. Ask a learning advisor which option applies to your enrolment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and cross-functional teams. Contact us for a tailored group quote for your organisation in Mozambique.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is at least 26 correct out of 40 questions. Our mock exams mirror this format so you can build confidence before exam day.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare effectively.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options through your PeopleCert account.

    What if I do not pass on the first attempt?

    You can resit the exam. Our training includes practice questions, full mock exams and first-attempt guidance to maximise your chance of passing the first time. Confirm the current resit policy with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation syllabus cover?

    The syllabus covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; and Optimise and automate. The course shows how to apply each in real digital environments.

    How long is the training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days. It covers all nine Foundation topic areas and prepares you for the 40-question, 60-minute exam.

    Do I need prior experience or ITIL 4 to take this course?

    No prior experience or ITIL 4 is required. Beginners are welcome, and professionals holding ITIL 4 will find some familiar concepts. The training is designed to take you from the basics to exam readiness.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams. These help you understand the ITIL Value System, the lifecycle and value stream management, and prepare for the exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Mozambique?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and location in Mozambique.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Check the upcoming schedules for the next available dates, or ask a learning advisor to recommend a batch that suits your timeline.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this before your session begins.

    Is corporate or onsite training available for my team?

    Yes. We deliver onsite and live virtual group training tailored to your team, with customised schedules and role-based examples for telecom, banking and public sector contexts. Ask about corporate pricing for your organisation.