Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation CertificationYour Entry into Modern ITSM

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Oman is your fastest route to earning it. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value in the modern digital era. Aligned to the current ITIL 5 (Version 5.0) syllabus, the course prepares IT and business professionals across Muscat and the wider Sultanate for the 40-question, 60-minute closed-book exam, where a score of 65% (26 out of 40) earns the credential. There are no formal prerequisites, so the qualification is open to everyone from service desk analysts to digital product managers. Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, the programme covers all nine ITIL 5 Foundation topic areas, from the seven guiding principles and the four dimensions to value stream mapping and continual improvement. Earn a globally recognised, three-year credential and begin your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Oman, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation CertificationYour Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Oman, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in OmanDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Is Worth ItFor Your IT Career in Oman

    ITIL V5 Foundation Exam Format in OmanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Oman

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career Outlook in Oman's Digital EconomyRoles This Credential Opens

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation gives Oman's professionals current, digital-era credibility. As the Sultanate diversifies under Vision 2040, telecom operators, banks, energy firms and government programmes are modernising how they run digital products and services, and they value staff who speak a common service management language. Demand runs from service desk and support roles up to IT operations and service delivery leadership, and here is what the market is telling us right now.

    What Is Fuelling Demand for ITIL Skills in Oman

    ITIL 5 Foundation is more than a credential. It is a shared language for running digital services well. Join professionals across Oman who connect IT to business value and lead modern service management. Start your journey today.

    Your Oman ITSM Career Transformation

    Where You Stand Today

    Your ITIL 5 Career Shift

    Oman's digital economy is expanding fast under Vision 2040, and employers increasingly separate professionals who manage services the modern way from those who do not. Here is which side of that line an ITIL 5 credential puts you on.

    Sources: WorldSalaries, PayScale, Glassdoor (Oman) 2026.

    How to Get ITIL V5 Founfdation Certified in OmanStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Oman is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The ITSM Skills You Will BuildSkills That Apply on Day One

    This ITIL 5 Foundation programme covers all nine official topic areas from the ITIL 5 (Version 5.0) syllabus. By the end, you can explain modern service management concepts, apply the guiding principles and ITIL Value System, and prepare with confidence for the exam.

    Digital Product and Service Management

    Explain how digital products and services create value across their lifecycle, why continual improvement sits at the heart of ITIL 5, and how value co-creation balances outcomes, costs, risks, experience and sustainability.

    The ITIL Value System

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value and start where you are to keep it simple and optimise and automate, to make better real-world service decisions.

    The Four Dimensions of Service Management

    Balance Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to digital product and service management.

    The Product and Service Lifecycle and Practices

    Understand the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how ITIL management practices enable consistent ways of working.

    Value Stream Mapping and Continual Improvement

    Map value streams to improve flow and visibility, identify waste, and apply the ITIL continual improvement model step by step to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in Oman?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Training in OmanAccredited Training Partner

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our accredited trainers, structured courseware and practical case studies help learners in Oman understand the framework and prepare for the exam with confidence. Whether you enrol as an individual professional or arrange training for your team, we combine expert instruction, flexible delivery and learner-focused support as a trusted ITIL Version 5 Foundation training company in Oman, backed by ISO 9001:2015 quality and ISO 27001:2022 information security certifications.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the official ITIL 5 (Version 5.0) syllabus
    • Flexible live virtual and corporate delivery across Oman
    • Practice questions and mock exams for first-attempt readiness
    • Case studies that show ITIL 5 practices in real service scenarios
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operation

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in OmanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Oman

    Shangri-La Barr Al Jissah, Muscat PO Box 644 , Muscat, 113 Muscat, Oman

    ITIL Version 5 Foundation Training Location in Oman

    Crowne Plaza Muscat, an IHG Hotel PO Box 1455, 113 Muscat, Oman

    corporate banner

    Corporate ITIL 5 Foundation Training in OmanFor Your Teams

    • Tailored ITIL 5 training for IT, service desk and operations teams
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Schedules aligned to your team availability across Oman
    • Sector-relevant examples for telecom, banking, energy and government
    • Progress tracking, assessments and learner feedback for managers
    • Accredited trainers and courseware aligned to the ITIL 5 syllabus
    • Scalable delivery for teams in Muscat and across the Sultanate

    Leading Organisations

    OmantelOoredooBank MuscatNational Bank Of OmanPetroleum Development OmanOQ

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams matched the real format, and I passed the ITIL 5 Foundation exam on my first attempt."

    Ahmed Al Balushi

    Service Desk Team Lead

    0/0

    Clear Introduction to Modern ITSM

    "As someone new to IT service management, I found the course structure and case studies really clear. I now understand the four dimensions and the service lifecycle well enough to use them at work."

    Fatma Al Habsi

    IT Support Analyst

    0/0

    Practical and Flexible

    "The live virtual sessions fitted around my shifts, and value stream mapping was explained with practical examples. The training gave me the confidence to take on change management tasks."

    Salim Al Rawahi

    IT Operations Analyst

    0/0

    Strong Uplift for Our Service Team

    "We upskilled our service desk team on ITIL 5 Foundation and saw an immediate improvement in how incidents and changes are handled. The corporate delivery and scheduling were seamless."

    Maryam Al Zadjali

    IT Training Manager, Telecom Sector

    0/0

    A Shared Framework Across Teams

    "Invensis Learning delivered ITIL 5 training to our IT operations group with sector-relevant examples. Our teams now share a common service management language, which has improved consistency across departments."

    Khalid Al Amri

    Head of IT, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    Muscat

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is the ITIL 5 Foundation worth it for professionals in Oman?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation gives Oman's professionals current, digital-era credibility. As telecom, banking, energy and government organisations modernise under Vision 2040, credential holders are well placed for service desk, operations and service delivery roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, a dedicated Value Stream Mapping and Management topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 Foundation will recognise some familiar concepts, but ITIL 4 is not required to take the ITIL 5 Foundation exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You maintain it by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options through the PeopleCert MyAxelos portal.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams and learner support. Whether the PeopleCert exam voucher is bundled depends on your selected plan. Speak with a learning advisor for a detailed quote.

    How much does ITIL 5 Foundation training cost in Oman?

    Training pricing varies by delivery format and plan, and is available on request. The PeopleCert exam fee varies by region and purchasing channel and may be billed separately. Request a quote to see the option that fits your goals.

    Is the exam fee included in the training price?

    It depends on the plan you choose. Some packages bundle the PeopleCert ITIL 5 Foundation exam voucher, while others price training and exam separately. Exam pricing varies by region, so confirm the details with our team before you enrol.

    Do you offer group or corporate pricing for teams in Oman?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and operations teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert) and covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered in a closed-book format with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 out of 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single section.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an Accredited Training Organization as part of a training and exam package.

    What if I do not pass the exam on the first try?

    You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams and practice questions aligned to the 40-question format to support a first-attempt pass, and you can confirm current re-sit policy with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation has no formal prerequisites and is designed to be accessible to IT and business professionals alike. The course builds understanding from the ground up, so beginners and career changers can follow it comfortably.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each one in real digital environments.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams that reflect the exam format. These resources help you understand the framework and identify areas to strengthen before exam day.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS (PeopleCert), so you learn the latest framework, including the ITIL Value System and value stream management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Oman?

    We offer online (live virtual) instructor-led training and customised corporate group training for teams. Both are delivered by accredited trainers so you can choose the format that fits your schedule across Oman.

    How soon can I start and how long is the training?

    ITIL 5 Foundation is delivered as a 16-hour programme, typically over two days, with upcoming batches scheduled regularly. See upcoming schedules or speak with an advisor to pick a start date that suits you.

    Are there any eligibility requirements to enrol?

    No. There are no formal prerequisites for ITIL 5 Foundation, so anyone can enrol regardless of education, experience or prior ITIL knowledge. The course is built to be accessible to newcomers and experienced professionals alike.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.