Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme created by AXELOS and examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value in the modern digital era. This ITIL 5 Foundation certification training in Armenia is built for IT and business professionals at any career stage, from service desk and support staff to project, operations and delivery roles. There are no formal prerequisites, so newcomers and experienced practitioners can both start here and build a shared service management language. As Armenia's IT, fintech and outsourcing sectors scale and global firms expand their Yerevan and Gyumri hubs, employers increasingly value people who can standardise services, improve reliability and link IT work to business outcomes. Earn the credential with Invensis Learning and begin your ITIL 5 journey with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Armenia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Armenia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ArmeniaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in ArmeniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Armenia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Roles, Demand and Pay in ArmeniaA Clear Career Path Ahead

    ITIL 5 Foundation has become a practical marker of service management capability across Armenia's IT, fintech, iGaming and outsourcing employers, who run round-the-clock digital services for global clients. As outsourcing hubs scale and banking and AI workloads grow, organisations increasingly want people who can standardise services and improve reliability. Demand spans service desk analysts through to service delivery and operations managers, and here is what the market is telling us right now.

    Why ITIL Skills Are in Demand Across Armenia

    ITIL 5 Foundation is more than a credential. It is a practical first step into reliable, value-led service management. Join professionals across Armenia who standardise IT services and connect delivery to business value. Start your journey today.

    Your Armenia Career Transformation

    Your Service Management Career, Before and After

    What ITIL 5 Foundation Changes

    Armenia's IT, fintech and outsourcing market is expanding fast, and employers increasingly separate professionals who can manage services from those who only complete tasks. Here is which side of that line you want to be on.

    Sources: ARMSTAT, Glassdoor, salaries.am, Paylab (Armenia) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in ArmeniaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Armenia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Teams

    The ITIL 5 Foundation training programme helps you build a clear, practical understanding of modern service management. By the end of the course you can describe the ITIL Value System, apply the guiding principles, and connect everyday IT work to value and continual improvement.

    Digital Product and Service Concepts

    Understand what you will learn in ITIL 5 Foundation, starting with how digital products and services create value and how they are managed across their lifecycle in modern organisations.

    Value Co-Creation and Stakeholders

    Learn how value is co-created with consumers, partners and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The ITIL Value System

    Explore how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to deliver value.

    The Four Dimensions of Service

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers to every product and service.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better service decisions.

    Lifecycle, Practices and Improvement

    Understand the product and service lifecycle, ITIL's management practices, continual improvement and value stream mapping so you can support reliable, value-led delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Armenia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ArmeniaYour ITIL 5 Foundation Certification Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Armenia who want to build modern service management capability and pass the ITIL 5 exam. Our programmes combine certified, experienced trainers, accredited courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Armenia, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. Our quality is backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • Accredited training delivery aligned with PeopleCert and AXELOS standards
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats: live virtual, classroom and corporate group training
    • Latest ITIL 5 Foundation courseware and exam-focused preparation
    • Practice questions, mock exams and revision support included
    • Dedicated learner support before, during and after training
    • Customised schedules for individuals, teams and organisations
    • Trusted by professionals and organisations across many industries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ArmeniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Armenia

    Marriott Armenia, 1, Pap Karasavi Street, Kentron, Yerevan, 0010, Armenia

    ITIL Version 5 Foundation Training Location in Armenia

    Radisson Blu, Azatutyan avenue, Arabkir, Yerevan, 0037, Armenia

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    Corporate ITIL 5 Training in ArmeniaBuilt for Your Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with real service management experience
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Armenia and global hubs

    Leading Organisations

    SynopsysEPAMUcomTeam Telecom ArmeniaAmeriabankDigitain

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave me a clear framework for the support work I already do. The guiding principles and value system made sense quickly, and the mock exams helped me pass on my first attempt."

    Aram Hovhannisyan

    IT Support Specialist

    0/0

    A Clear Step into Service Delivery

    "Very practical training. I moved from a developer role into service delivery, and understanding the lifecycle and the four dimensions helped me speak the same language as the rest of the team."

    Lilit Sargsyan

    Service Delivery Coordinator

    0/0

    Structure I Use Every Day

    "The trainer used real examples that matched our outsourcing work in Yerevan. I now handle incidents and requests with a lot more structure and confidence."

    Davit Petrosyan

    Service Desk Analyst

    0/0

    Consistency Across Our Hubs

    "We trained two service teams with Invensis Learning. Within a quarter our incident handling and reporting were far more consistent across both of our hubs, and onboarding new staff got easier."

    Narek Grigoryan

    IT Operations Lead, Outsourcing Sector

    0/0

    Scalable Upskilling for Our Department

    "As an L&D manager I needed a scalable way to build service management skills across our fintech IT department. The corporate programme was flexible, well structured and delivered measurable improvement."

    Anna Khachatryan

    L&D Manager, Fintech Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and core practices. It suits IT and business professionals at any career stage, with no prior experience required.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and core practices. It suits IT and business professionals at any career stage, with no prior experience required.

    Is ITIL 5 Foundation worth it for professionals in Armenia?

    Yes. As Armenia's IT, fintech, iGaming and outsourcing sectors scale, employers increasingly value people who can standardise services and improve reliability. The credential is globally recognised and helps you compete for service desk, delivery and operations roles.

    Do I need any prerequisites or prior experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible first step for both newcomers and experienced IT and business professionals.

    Is ITIL 5 Foundation recognised by employers in Armenia?

    Yes. ITIL is a globally recognised service management framework, and the PeopleCert credential is valued by IT, fintech, telecom and outsourcing employers in Armenia and worldwide, including global firms with hubs in Yerevan and Gyumri.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Armenia?

    Training is usually offered as a combined course and exam package, and pricing varies by format and schedule. For current ITIL 5 Foundation pricing in Armenia, the fee is available on request. Request a quote and a learning advisor will share the details.

    What is included in the course fee?

    The fee typically includes accredited ITIL 5 courseware, instructor-led sessions, practice questions, mock exams, learner support and a course completion certificate. The PeopleCert exam may be bundled or billed separately depending on the package; ask for details.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher with the training, while others quote it separately. PeopleCert pricing varies by region and channel, so confirm the exact inclusions when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments. Contact us for a tailored quote for your organisation in Armenia.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book test of 40 multiple-choice questions, each with a single correct answer. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you are given 60 minutes (one hour) to complete it. There is no separate written paper; it is a single closed-book, multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Focus on understanding all nine topic areas, from the value system and guiding principles to the lifecycle and management practices.

    How and where can I take the ITIL 5 exam?

    You can take the exam through PeopleCert online proctoring, available 24/7 from home or office, or at an authorised PeopleCert test centre. Both options are available to candidates in Armenia.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam. Our training includes mock exams and revision support to help you prepare thoroughly, and a learning advisor can guide you on PeopleCert resit policies and booking.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The syllabus covers nine areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed for beginners as well as experienced professionals. There are no prerequisites, and the trainer introduces concepts step by step with practical examples and exercises.

    What learning resources and materials are provided?

    You receive accredited ITIL 5 courseware, practice questions, full-length mock exams, quizzes and revision aids. These help you connect concepts to real service management situations and prepare confidently for the exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned with the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, including the updated ITIL Value System and value stream mapping topics.

    Will I receive a certificate after the training?

    Yes. After completing the training you receive a course completion certificate. Passing the PeopleCert exam then awards the official ITIL 5 Foundation certification.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick a batch.

    What training formats are available?

    We offer ITIL 5 training online as live virtual instructor-led sessions, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start in Armenia?

    New batches run regularly across live virtual and classroom formats suitable for learners in Armenia. See upcoming schedules or talk to a learning advisor to find a start date that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.