Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment Training in Armenia?Design Products Around the Customer

    Quality Function Deployment (QFD) training in Armenia is a one-day, non-certification skills course that teaches you to convert the Voice of the Customer into measurable engineering characteristics using the House of Quality matrix. Developed in Japan by Yoji Akao, QFD is the structured method that keeps every design decision anchored to what customers actually need. The programme suits product designers, design and quality engineers, R&D professionals, product managers and Six Sigma practitioners across Armenia's electronics, pharmaceutical, food and beverage and software sectors. You learn to capture and prioritise customer requirements, build and interpret a full House of Quality, resolve design trade-offs, and cascade requirements through the four QFD phases from product planning to production. QFD also plugs directly into Design for Six Sigma and DMAIC work. As Armenia shifts from IT services towards designing and exporting its own products, professionals who can build quality in from the first sketch are increasingly valuable. Start building practical, job-ready QFD skills with Invensis Learning.

    What Is Quality Function Deployment Training in Armenia?Design Products Around the Customer

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    Key Highlightsof the Quality Function Deployment Training Course

    Quality Function Deployment Training Eligibility in the ArmeniaWho Can Enroll?

    What You Gain from QFDSkills That Pay off on the Job

    Where QFD Skills Can Take You in ArmeniaIn-Demand Roles and Sectors

    QFD skills open doors across Armenia's fastest-changing industries, from electronics and semiconductor design to pharmaceuticals, food and beverage, defence engineering and software product companies. As firms move from providing IT services to building and exporting their own products, employers increasingly want engineers and product professionals who can design quality in from the start, a capability that Quality Function Deployment training is designed to build. Roles that value QFD include quality engineer, design and R&D engineer, product manager and quality manager, and here is what Armenia's market looks like now.

    Why QFD Skills Are in Demand Across Armenia

    QFD is a practical, cross-industry skill that helps you build products people actually want. Join professionals across Armenia turning customer needs into better design. Start today.

    Your Armenia Career Transformation

    Where You Stand Today

    Your Quality-By-Design Transformation

    As Armenia moves from IT services towards designing and exporting its own products, employers increasingly separate teams that build quality in from those that inspect it at the end. Here is the shift QFD skills help you make.

    Sources: WorldSalaries, Glassdoor, salaries.am (Armenia) 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Armenia is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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    Skills You Will Build in This QFD CourseHands-On House of Quality Practice

    By the end of this one-day Quality Function Deployment course you can capture and structure the Voice of the Customer, build and interpret a full House of Quality, and cascade customer requirements through the four QFD phases to production. Each skill maps to a real QFD tool you can use at work the next day.

    Capture the Voice of the Customer

    Collect and structure customer requirements using interviews, surveys, ethnographic observation and complaint data, then organise them with affinity diagrams and classify them with the Kano model into must-be, performance and delighter needs.

    Build a Complete House of Quality

    Construct all six rooms of the House of Quality: customer requirements, measurable engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and engineering targets, using realistic product and service scenarios.

    Prioritise Engineering Characteristics

    Calculate absolute and relative column importance, identify the vital few characteristics that drive customer satisfaction, locate design hot spots, and resolve conflicts revealed by the correlation roof before they reach costly prototypes.

    Cascade QFD Through Four Phases

    Carry customer requirements from product planning into parts deployment, process planning and production planning, keeping a traceable line from every production control back to a specific customer need.

    Apply QFD in Six Sigma and DFSS

    Use QFD in the Design for Six Sigma (DMADV) Measure phase and the DMAIC Define phase to translate the Voice of the Customer into critical-to-quality requirements and prioritise what to improve.

    Extend QFD to Services and Software

    Apply the House of Quality beyond manufacturing to healthcare, financial services, IT service design and software, wherever customer requirements must become design or delivery specifications.

    Who Should TakeQuality Function Deployment Training in Armenia?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 345

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 345

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learn QFD with Invensis LearningTrusted, Practical Training for Professionals and Teams

    Invensis Learning delivers practical, instructor-led Quality Function Deployment training for professionals and organisations that want to build customer-driven design capability. Our programmes combine experienced trainers from quality and product-development backgrounds, flexible delivery formats, organised courseware and hands-on House of Quality exercises. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted Quality Function Deployment training company in Armenia, provides a professional learning experience built around real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • Experienced practitioner trainers with real quality and product-development background
    • Instructor-led online (live virtual), classroom and onsite delivery options
    • Hands-on House of Quality exercises using realistic product and service scenarios
    • Structured, easy-to-follow courseware and reusable QFD templates
    • Flexible schedules for individuals, working professionals and corporate teams
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified provider
    • Local support in Armenia within a global training network

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in ArmeniaAll our classroom training is now available online at your convenience

    Quality Function Deployment in Armenia

    Marriott Armenia, 1, Pap Karasavi Street, Kentron, Yerevan, 0010, Armenia

    Quality Function Deployment in Armenia

    Radisson Blu, Azatutyan avenue, Arabkir, Yerevan, 0037, Armenia

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    Corporate QFD Training in ArmeniaOnsite and Live Virtual

    • Train cross-functional product, engineering and quality teams together
    • Build a House of Quality for one of your own real products in the session
    • Customised, role-based examples for your industry and market
    • Flexible onsite, live virtual, hybrid or blended delivery
    • Scalable for a single team or multiple business units
    • Dedicated coordination and post-training support

    Organisations We Support Across Armenia

    Synopsys ArmeniaSiemens EDAGrand HoldingYerevan Brandy CompanyLiqvorPicsArt

    What Our Learners Say

    Finally Connected Customers to Design

    "Building a full House of Quality on a real product made QFD click for me. I now translate customer feedback into engineering targets instead of guessing."

    Narek Hovhannisyan

    Design Engineer

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    Practical from Day One

    "The Voice of the Customer and Kano sessions were the highlight. I use affinity diagrams and the relationship matrix in my day-to-day work now."

    Lilit Sargsyan

    Quality Engineer

    0/0

    Worth the Day

    "Clear, hands-on and well paced. The correlation roof alone has helped us avoid two costly design conflicts already."

    Tigran Petrosyan

    R&D Specialist

    0/0

    Requirements That Stick

    "As a product manager I finally have a structured way to make sure customer needs survive the handoff to engineering."

    Ani Grigoryan

    Product Manager

    0/0

    Great Team Upskilling

    "We ran the corporate session for our design and quality teams and built a House of Quality for a live product. The shared language stuck across the group."

    Aram Melkonyan

    Head of Product Development, Manufacturing

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    Tailored and Practical

    "Invensis tailored the examples to our sector and the trainer was excellent. Our engineers now speak the same customer-driven design language."

    Gohar Avetisyan

    Learning and Development Manager, Pharmaceuticals

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    Frequently Asked QuestionsHere's everything you may ask...

    Quality Function Deployment training is a one-day, non-certification skills course that teaches you to translate customer requirements into engineering and design specifications using the House of Quality matrix. It covers Voice of the Customer capture, House of Quality construction, and the four-phase QFD cascade.

    General

    What is Quality Function Deployment training?

    Quality Function Deployment training is a one-day, non-certification skills course that teaches you to translate customer requirements into engineering and design specifications using the House of Quality matrix. It covers Voice of the Customer capture, House of Quality construction, and the four-phase QFD cascade.

    Is QFD training worth it for professionals in Armenia?

    Yes. As Armenia shifts from IT services to designing and exporting its own products, QFD gives engineers, designers and product managers a practical way to build quality in from the start, a skill valued across electronics, pharma, food and software.

    Who should attend this QFD course?

    It suits product designers, design and quality engineers, R&D professionals, product managers, marketing professionals and Six Sigma practitioners who need to turn customer needs into product or service specifications. No prior QFD knowledge is required.

    Do I need prior experience or qualifications?

    No. The course has no formal prerequisites and introduces QFD and the House of Quality from first principles. Familiarity with product development or quality management is helpful but not required.

    Does QFD apply to services and software, not just manufacturing?

    Yes. Although QFD began in manufacturing, the course covers applying the House of Quality to services such as healthcare and financial services, and to software, wherever customer requirements must become design or delivery specifications.

    Pricing

    How much does QFD training in Armenia cost?

    Fees vary by delivery format (live virtual, classroom or corporate) and group size, so pricing is available on request. Request a quote and a learning advisor will share current options tailored to your needs.

    What is included in the course fee?

    The fee typically covers instructor-led training across all six QFD modules, hands-on House of Quality exercises, courseware and templates, and a course completion record from Invensis Learning. Ask an advisor for the full inclusions for your chosen format.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for product, engineering and quality teams. Contact us for a tailored group quote.

    Are there payment or instalment options?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Is there any exam or membership fee?

    No. QFD is a non-certification course with no examination and no external membership, so there are no exam or awarding-body fees. You pay only the training fee for your chosen format.

    Assessment

    Is there an exam for the QFD course?

    No. QFD training is a non-certification course with no examination. Your learning is reinforced through hands-on House of Quality exercises, case studies and team discussion during the one-day programme.

    Do I receive a certificate after the training?

    You receive a course completion record from Invensis Learning after completing the one-day programme. This is not an external certification, as QFD has no awarding body or credential.

    How is learning assessed during the course?

    There is no formal assessment. Instead you apply what you learn through practical exercises, building and interpreting a House of Quality from a realistic product or service scenario across the day.

    Is QFD an accredited qualification?

    No. QFD is an established methodology with no governing body or formal qualification. This course builds practical, immediately usable skills rather than preparing you for an exam.

    Will QFD skills help with Six Sigma projects?

    Yes. QFD is a core tool in Design for Six Sigma (DMADV Measure phase) and in the DMAIC Define phase, so the skills apply directly if you work on or plan Lean Six Sigma projects.

    Course Content

    What topics does the QFD training cover?

    The course covers QFD foundations, Voice of the Customer capture (affinity diagram and Kano model), building the six-room House of Quality, interpreting it for design priorities, the four-phase QFD cascade, and QFD in DFSS, DMAIC and services.

    What is the House of Quality?

    The House of Quality is the central QFD matrix that links customer requirements to measurable engineering characteristics, rates their relationships, flags design conflicts in the correlation roof, benchmarks competitors and sets engineering targets. You build one during the course.

    How long is the QFD course?

    The programme runs for one day (eight hours), covering all six QFD modules with concept explanations, real-world examples and hands-on House of Quality exercises throughout. It can also be delivered as two half-days.

    Are there hands-on exercises?

    Yes. You structure Voice of the Customer data, classify requirements with the Kano model, build a complete House of Quality, calculate column importance and identify design hot spots using realistic scenarios.

    What materials will I receive?

    You receive structured courseware, House of Quality templates and reference guides you can reuse on your own projects, plus a course completion record from Invensis Learning.

    Enrollment

    How do I enrol in the QFD course in Armenia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer instructor-led training online (live virtual), classroom, onsite and customised corporate group formats, so you can choose what fits your schedule and team.

    When can I start?

    New live virtual and classroom sessions run regularly, and corporate sessions are scheduled around your team's availability. See upcoming schedules or ask an advisor for the next available dates in your time zone.

    Can I reschedule my booking?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include flexible reschedule options. Reach out to our team for the details that apply to your enrolment.