Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management. For professionals in Manama, it is a practical first step into modern IT service management that employers across Bahrain recognise. Delivered through instructor-led, live online sessions, the course suits IT support staff, service desk teams, analysts and managers who want to speak a common service management language. You explore the ITIL Value System, the guiding principles, the four dimensions and the product and service lifecycle, all mapped to the current Foundation exam. As Bahrain's banks, telecoms and government bodies accelerate cloud and digital transformation, demand for structured service management keeps rising. Earn a globally portable credential and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Manama, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Manama, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ManamaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays OffSkills, Recognition and Career Lift

    ITIL V5 Foundation Exam Format in ManamaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Manama

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Scope and Demand in ManamaRoles, Sectors and Salaries

    ITIL 5 Foundation has become a baseline credential for service management roles across Manama, valued by banks, telecoms, government bodies and the growing cloud and FinTech sector. As Bahrain accelerates its Economic Vision 2030 and Cloud-First agenda, employers want professionals who can keep digital services reliable. Demand runs from service desk analysts to service delivery and IT operations managers, and here is what the market shows right now.

    What Is Driving ITIL 5 Demand in Bahrain

    ITIL 5 Foundation is more than a badge. It is a practical edge for service management professionals in Bahrain. Join those who keep digital services reliable and start your journey today.

    Your Manama Career Shift

    From Service Desk to Service Leader

    What ITIL 5 Certification Changes

    Bahrain's IT market is expanding with cloud adoption, FinTech growth and government digitisation, and employers increasingly separate framework-certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Bayt, Glassdoor (Bahrain) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Manama Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Manama is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will BuildAcross the ITIL 5 Framework

    By the end of the programme you will understand the core concepts of digital product and service management and be ready for the ITIL 5 Foundation exam. Each module maps to the official AXELOS (PeopleCert) syllabus and to real service management work.

    The ITIL Value System

    Skills covered in ITIL 5 Foundation begin with the ITIL Value System: how guiding principles, governance, value chain activities, practices and continual improvement work together to co-create value in digital environments.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better service decisions in real workplaces.

    The Four Dimensions of Service

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no aspect of a service is neglected.

    The Product and Service Lifecycle

    Understand each lifecycle activity from discovery and design through to build, operation, delivery and support, and how the stages connect to create and sustain value.

    Key ITIL Management Practices

    Learn the role of ITIL management practices and how they support consistent, effective ways of working across incident, problem, change and service request handling.

    Continual Improvement and Value Streams

    Build skills in continual improvement and value stream mapping and management, so you can identify waste, optimise flow and keep services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Manama?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Foundation in ManamaAccredited, Expert-Led Training

    As a trusted ITIL Version 5 Foundation training company in Manama, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Manama, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited training provider aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management practice
    • Flexible learning formats for individuals, teams and corporate groups
    • Online (live virtual) instructor-led training that fits working schedules
    • Structured courseware mapped to the current ITIL 5 Foundation syllabus
    • Exam-focused practice questions, quizzes and mock assessments
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Scalable delivery for teams across Bahrain and global locations
    • Trusted by professionals and organisations across many industries

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ManamaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Manama

    Ritz-Carlton, Road 40, Seef, Jidhafs, Capital Governorate, 428, Bahrain

    ITIL Version 5 Foundation Training Location in Manama

    Downtown Rotana, Government Street, Bahrain Financial Harbour, Ras Rumman, Manama, Capital Governorate, 306, Bahrain

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    Corporate ITIL 5 Foundation in ManamaBuilt for Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with IT service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Bahrain and global sites

    Leading Organisations

    BatelcoStc BahrainZain BahrainNBBBank ABCBapco

    What Our Learners Say

    Passed First Time with Confidence

    "The trainer explained the ITIL Value System and guiding principles in a way that linked straight to my service desk work. I passed the Foundation exam first time and now handle incidents with a clearer method."

    Yusuf Abdulla

    IT Support Analyst

    0/0

    Practical and Well Structured

    "Live online sessions fitted around my shifts, and the mock questions matched the real exam well. The four dimensions and lifecycle topics finally made sense and I use them daily on the service desk."

    Mariam Janahi

    Service Desk Coordinator

    0/0

    Helped Me Step up a Level

    "I moved from general IT support into incident management after this course. The continual improvement and management practices content gave me the structure I was missing to step up."

    Ahmed Al Sayed

    Incident Coordinator

    0/0

    Standardised How Our Team Works

    "We enrolled our service desk team and the consistency improved within weeks. Everyone now uses the same language for value, priority and lifecycle, which made our cloud migration far smoother."

    Khalid Mansoor

    IT Operations Lead, Retail Banking

    0/0

    Reliable Corporate Delivery

    "As an L&D lead I needed accredited training delivered to a tight schedule. Invensis Learning customised the sessions for our telecom support staff and the reporting kept us informed throughout."

    Noor Al Khalifa

    Learning and Development Manager, Telecom

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering the core concepts of digital product and service management. It suits IT support staff, service desk teams, analysts, managers and anyone wanting a recognised service management credential.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering the core concepts of digital product and service management. It suits IT support staff, service desk teams, analysts, managers and anyone wanting a recognised service management credential.

    Is ITIL 5 Foundation worth it in Manama?

    Yes. As Bahrain accelerates cloud, FinTech and government digitisation, employers value structured service management. ITIL 5 Foundation opens roles from service desk analyst to service delivery and IT operations manager, where Bahrain salaries reach around BD 33,600 a year.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or IT service management knowledge is required, which makes it an ideal first step for newcomers and a useful refresher for experienced staff.

    Is the certification recognised internationally?

    Yes. ITIL is a globally recognised framework owned by AXELOS (PeopleCert), and the Foundation credential is valued by employers across Bahrain, the Gulf and worldwide, making it a portable addition to your professional profile.

    How long is ITIL 5 Foundation valid?

    The certification is valid for three years. To keep it current you renew every three years by earning 60 CPD points within the certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, quizzes, mock exams and learner support. The PeopleCert exam fee is billed separately. Request a quote for the current price and inclusions.

    How much does ITIL 5 Foundation training cost in Manama?

    Pricing varies by format and whether the exam is bundled, so the fee is available on request. Speak with a learning advisor for a tailored quote covering live online or corporate delivery in Bahrain.

    Is the exam fee part of the training price?

    The PeopleCert exam fee is usually billed separately and can vary by region and channel. Many learners choose a training-plus-exam bundle; ask us about the option that suits you when you request a quote.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and departments. Contact us about group pricing for your team in Manama.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that fits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice, single-answer questions. You have 60 minutes, and it is delivered online proctored through PeopleCert OnVUE or at an authorised test centre.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 out of 40 questions correct. Aim for broad understanding across all topic areas of the ITIL 5 Foundation syllabus rather than focusing on any single area.

    How do I book and take the exam?

    You schedule the exam through PeopleCert, either online proctored from home or office or at an authorised test centre. Our team can guide you through booking once you complete your training.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our training includes exam-focused practice and mock assessments to help you prepare thoroughly, and selected plans offer added support. Confirm resit details with PeopleCert.

    Which syllabus is the exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert). Our courseware is aligned to this latest edition so you prepare against up-to-date content.

    Course Content

    What topics does ITIL 5 Foundation cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a beginner take this course?

    Yes. There are no prerequisites and no prior service management knowledge is needed. The training builds concepts step by step, with practical examples and practice questions to support beginners through to exam readiness.

    What learning materials are provided?

    You receive accredited courseware aligned to the syllabus, practice questions, quizzes, mock exams and reference materials, plus trainer-led examples that connect each topic to real IT service management work.

    Are mock exams and practice questions included?

    Yes. The programme includes practice questions, topic quizzes and full mock exams that mirror the real format, helping you identify weak areas and build confidence before exam day.

    Is the courseware aligned with the latest version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert), so you study the latest concepts including the ITIL Value System and value stream management.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training. Choose the format that fits your schedule, and contact us for upcoming batches in Manama.

    How soon can I start?

    New batches run regularly for live online and corporate delivery. Get in touch to see upcoming schedules and reserve a place that suits your timing.

    Can I reschedule or transfer my booking?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.