Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Certified ScrumMaster Certification?Your Route into the Scrum Master Role

    The Certified ScrumMaster (CSM) is Scrum Alliance's entry-level Scrum Master credential, and CSM certification training in Calgary is the most direct route to earning it. It validates your understanding of the Scrum framework, the Scrum Master role, and the five Scrum values that make Scrum teams effective, and it is the world's most widely recognised Scrum Master certification, with over one million CSM holders. The course is aligned to the Scrum Alliance CSM Learning Objectives and the current Scrum Guide (November 2020 edition by Ken Schwaber and Jeff Sutherland), and is delivered by a Scrum Alliance Certified Scrum Trainer (CST). Across a 16-hour programme you learn Scrum theory and empiricism, servant leadership, the five Scrum events and three artifacts, and how to facilitate and remove impediments for a delivery team. Whether you are moving into the Scrum Master role, transitioning from traditional project management, or formalising Scrum knowledge you already use in Calgary's energy, banking and technology teams, this training prepares you for the 50-question online CSM exam and a two-year Scrum Alliance membership. Start your Scrum Master journey with Invensis Learning.

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Calgary. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    What Is the Certified ScrumMaster Certification?Your Route into the Scrum Master Role

    Certification Badge

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Calgary. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    Key Highlightsof the CSM Certification Training Course

    CSM Certification Eligibility in CalgaryDo You Qualify for the CSM Exam?

    What You Gain from CSM CertificationSkills, Recognition and Career Growth

    CSM Exam Format in CalgaryWhat to expect on exam day

    The Certified ScrumMaster (CSM) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.

    CSM Certification Cost in Calgary

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Scrum Master Career Path in CalgaryRoles, Demand and Salary

    Certified Scrum Masters are in strong demand across Calgary as energy, banking and technology employers scale agile delivery. From Scrum Master to Agile Coach, these roles command healthy salaries in a market that now ranks as Canada's fastest-growing tech hub. Here is what the Calgary market is telling us right now.

    What Is Driving Scrum Master Demand in Calgary

    The CSM is more than a credential. It is your entry into Calgary's fast-growing agile delivery market. Join professionals who facilitate high-performing Scrum teams and lead iterative delivery. Start your journey today.

    Your Calgary Career Transformation

    Where You Stand Today

    Your Move to Certified Scrum Master

    Calgary's shift to agile delivery across energy, finance and technology means employers increasingly separate certified Scrum Masters from the rest. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, ZipRecruiter, PayScale (Calgary/Alberta) 2026.

    How to Get CSM Certified in CalgaryStep-by-Step Certification Process

    The path to online CSM certification in Calgary is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.

    Step 1: Enrol in the 2-Day CSM Course

    Choose your preferred Invensis Learning CSM cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts are led by a Scrum Alliance Certified Scrum Trainer® (CST) using official courseware and the latest Scrum Guide.

    Step 2: Attend and Participate in the Full Course

    Attend both days and take part in the workshops, exercises, and discussions. Active participation in the full 16-hour course is required by Scrum Alliance to become eligible for the CSM test.

    Step 3: Receive Your Scrum Alliance Test Invitation

    After the course, your CST submits your participation to Scrum Alliance, which emails you an invitation to take the online CSM test through your Scrum Alliance account.

    Step 4: Take the CSM Test

    Complete the CSM test online: 50 multiple-choice questions in 60 minutes, with a 74% pass mark (37 of 50). You receive two free attempts within 90 days of completing the course.

    Step 5: Accept the License Agreement and Earn CSM

    On passing, accept the Scrum Alliance License Agreement in your account to activate your Certified ScrumMaster® credential, digital badge, and 2-year Scrum Alliance membership.

    Step 6: Maintain Your Credential

    CSM is valid for 2 years. Renew by earning 20 Scrum Education Units (SEUs) and paying the Scrum Alliance renewal fee before your credential expires.

    Module 1: Agile and Scrum Overview

    • Agile Manifesto
    • 12 Principles
    • 4 values
    • Scrum Foundations (5 Scrum Values)

    Module 2: The Three Roles in Scrum

    • Scrum Master roles and challenges
    • Product Owner roles and responsibilities
    • Development team roles and responsibilities

    Module 3: Scrum Ceremonies

    • Sprint planning
    • Daily Scrum
    • Sprint Review
    • Sprint Retrospective

    Module 4: Scrum Artifacts

    • Product Backlog
    • Sprint Backlog
    • Product Increment

    Module 5: Sprint Execution

    • Sprint Execution Planning
    • Flow management
    • Resolution meetings
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort)

    Module 6: Daily Scrum and Sprint Retrospective

    • Activities in daily scrum
    • Activities in a sprint retrospective

    Module 7: Definition of Done (DoD) and Acceptance Criteria

    • Definition of Done for a feature (user story or product backlog item)
    • Definition of Done for a sprint
    • Definition of Done for a release
    • Definition of Done vs. Acceptance criteria
    • Done vs. Done-Done

    Module 8: Definition of Ready

    • Definition of Ready for user story
    • Definition of Ready for sprint

    Module 9: Release Planning

    • Definition of release planning
    • Who takes part in release planning
    • Steps in Release planning
    • Output of Release Planning

    Module 10: Sprint Burndown Chart

    • Definition
    • Why and when to use a sprint burndown chart
    • Information obtained from sprint burndown chart

    Module 11: Release Burn-Up Chart

    • Definition
    • Features
    • How to create a release burn-up chart (steps)?

    Module 12: Product Planning

    • What is product planning
    • What is product vision
    • How to create a product backlog
    • Product Roadmap
    • Minimum Releasable features (or) Minimum Marketable Features
    • Minimum Viable Products

    Module 13: User Stories

    • What are user stories?
    • Structure/format of user stories
    • INVEST criteria

    Module 14: Agile Estimation

    • Definition
    • Benefits of Agile Estimation
    • Agile estimation techniques

    Module 15: Planning Poker

    • Definition
    • Benefits
    • Participants
    • How to play planning poker?
    • Planning Poker rules

    Course Curriculumof the Certified ScrumMaster (CSM) Training

    The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.

    image

    100% Secure and Safe download

    Skills You Will Build as a Scrum MasterAligned to the Scrum Alliance Objectives

    This CSM course builds practical Scrum Master capability across the six Scrum Alliance CSM Learning Objectives. By the end of the programme you can facilitate Scrum events, coach a self-managing team, and prepare for the online CSM exam.

    Apply the Scrum Framework with Confidence

    You will learn how the Scrum framework fits together, from empirical process control and the three pillars of transparency, inspection and adaptation to the Agile Manifesto, so you can apply Scrum in complex, changing environments.

    Live the Five Scrum Values

    Understand how commitment, focus, openness, respect and courage build trust, and how a Scrum Master models these values to help a team collaborate honestly and improve continuously.

    Guide a Self-Managing Scrum Team

    Learn the accountabilities of the Scrum Master, Product Owner and Developers, and how to enable self-management and cross-functionality so a small team can create value each Sprint.

    Facilitate All Five Scrum Events

    Build the skills to facilitate the Sprint, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective, keeping each event within its timebox and focused on the Sprint Goal.

    Manage the Three Scrum Artifacts

    Work with the Product Backlog, Sprint Backlog and Increment and their commitments, the Product Goal, Sprint Goal and Definition of Done, to create transparency and drive delivery.

    Lead as a Servant Leader

    Develop servant-leadership, coaching and facilitation techniques across the Scrum Master's three service areas, so you can remove impediments and support the team, Product Owner and organisation.

    Who Should TakeCSM Training in Calgary?

    Scrum Master

    Agile Team Lead

    Project Manager (Agile)

    Delivery Manager

    Team Lead

    Product Manager

    Business Analyst (Agile teams)

    Agile Coach (aspiring)

    Who Can Take This Certification Training

    Certified ScrumMaster (CSM) Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.

    CSM Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Calgary option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    CSM Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM training in Calgary format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official Scrum Akiance International-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    CSM Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build Agile capabilities at scale, standardize Scrum practices, and support workforce development through customized team learning initiatives. This format is ideal for CSM training for companies in Calgary seeking to strengthen Agile delivery and team collaboration across the organization.

    Official Scrum Akiance International-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    CSM Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Calgary for professionals seeking individualized support and focused learning guidance.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    CSM Live Virtual Training

    CSM Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Calgary option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for CSM Training in CalgaryLed by a Certified Scrum Trainer

    As a trusted CSM training company in Calgary, Invensis Learning delivers Scrum Alliance aligned CSM training for individual professionals and organisations building agile delivery capability. Our programmes combine Certified Scrum Trainer instruction, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning group training for your team in Calgary, we provide a professional learning experience built around practical understanding, real facilitation practice and a clear path to the CSM credential.

    • Scrum Alliance aligned CSM courseware delivered by a Certified Scrum Trainer (CST)
    • Experienced, accredited trainers with real agile delivery experience
    • Live virtual and classroom formats to suit working professionals in Calgary
    • A 16-hour programme that exceeds the Scrum Alliance minimum contact hours
    • Industry case studies on facilitation, coaching and impediment removal
    • Two-year Scrum Alliance membership included on course completion
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Certified ScrumMaster (CSM) Locations in the CanadaAll our classroom training is now available online at your convenience

    Certified ScrumMaster (CSM) in Canada

    Calgary Marriott Downtown Hotel 110 9 Ave SE, Calgary, AB T2G 5A6, Canada

    Certified ScrumMaster (CSM) in Canada

    Radisson Hotel and Conference Center 6620 36 St NE, Calgary, AB T3J 4C8, Canada

    corporate banner

    Corporate CSM Training in CalgaryScale Agile Company-Wide

    • Suitable for small, medium and large agile teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified Scrum Trainer instruction with industry-relevant examples
    • Role-based case studies on facilitation, coaching and delivery
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Calgary and global locations

    Leading Calgary Organisations

    SuncorCenovusATB FinancialEnbridgeTC EnergyTransAlta

    What Our Learners Say

    Passed the CSM Exam and Changed Roles

    "The CSM course finally made the Scrum framework click for me. The trainer walked us through real facilitation scenarios, and I passed the online exam a week later. I stepped into a Scrum Master role at an energy-tech team soon after."

    Ryan Mitchell

    Scrum Master

    0/0

    Formalised the Scrum I Already Practised

    "I had been running sprints for years without formal training. This course gave me the theory behind the events and artifacts, and the confidence to coach my team properly. The five Scrum values now guide how we work."

    Amrita Sharma

    Software Team Lead

    0/0

    A Clear Shift into Agile Delivery

    "Coming from a traditional project background, I wanted to understand servant leadership and self-managing teams. The sessions were practical and well paced, and the CST answered every question. A strong move for my career in Calgary."

    Daniel Tremblay

    Project Coordinator

    0/0

    Standardised Scrum Across Our Teams

    "We enrolled a delivery team on the corporate CSM programme to standardise our ways of working. The trainer tailored examples to our transformation, and the teams now share one language for events and facilitation. Sprint outcomes have improved."

    Jennifer Walsh

    Learning and Development Manager, Energy Sector

    0/0

    Practical Upskilling for Our Delivery Function

    "The group training was well organised from scheduling to delivery. Our Scrum Masters came away grounded in the Scrum Guide and better at removing impediments. The Scrum Alliance alignment gave our leadership real confidence in the outcome."

    Marcus Lee

    Delivery Director, Financial Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver Certified ScrumMaster (CSM) Certification Training across multiple cities

    Invensis Learning delivers industry-leading Certified ScrumMaster (CSM) training solutions tailored for individuals and organizations.

    EdmontonHalifaxMontrealOttawaQuebec CitySaskatoonTorontoVancouverWinnipeg

    Explore Our Other Course Categories

    Project Management Certification Training Courses

    IT Service Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Advanced

    Agile PM Foundation and Practitioner Certification

    Foundation

    Certified ScrumMaster (CSM)

    Advanced

    PRINCE2 Agile Foundation and Practitioner

    Foundation

    Agile Scrum Foundation

    Advanced

    Certified Scrum Product Owner (CSPO)

    Advanced

    Agile Scrum Master (ASM)

    Foundation

    Scrum Fundamentals

    Advanced

    PMI-ACP Exam Prep

    Foundation

    Kanban Training

    Frequently Asked QuestionsHere's everything you may ask...

    The CSM is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role and the five Scrum values. It suits aspiring Scrum Masters, project managers moving to agile, and developers, testers or analysts formalising their Scrum knowledge.

    General

    What is the CSM certification and who is it for?

    The CSM is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role and the five Scrum values. It suits aspiring Scrum Masters, project managers moving to agile, and developers, testers or analysts formalising their Scrum knowledge.

    Is the CSM worth it for professionals in Calgary?

    Yes. Scrum Master roles in Calgary average around CA$124,000 a year, with senior roles reaching CA$150,000 or more, as energy, banking and technology employers scale agile delivery. The CSM is also the most widely recognised Scrum Master credential worldwide. Talk to a learning advisor to plan your path.

    Which standard and framework is the CSM based on?

    The CSM is aligned to the Scrum Alliance CSM Learning Objectives and the current Scrum Guide, the November 2020 edition by Ken Schwaber and Jeff Sutherland. Scrum Alliance is the governing body, and the course is delivered by a Scrum Alliance Certified Scrum Trainer (CST).

    Do I need to attend a course to earn the CSM?

    Yes. Attendance at an approved CSM course delivered by a Certified Scrum Trainer (CST) is mandatory. The online CSM exam cannot be accessed without completing an approved course, so self-study alone does not qualify.

    How long is the CSM valid and how do I renew it?

    The CSM is valid for two years. To renew, you earn 16 Scrum Education Units (SEUs) and pay the Scrum Alliance membership renewal fee every two years. SEUs can be earned through courses, conferences, coaching, teaching and self-study.

    What is the next step after the CSM?

    The Advanced Certified ScrumMaster (A-CSM) is the next level in the Scrum Alliance Scrum Master track. The CSM is the mandatory prerequisite, and A-CSM also requires at least 12 months in a Scrum Master role after earning the CSM.

    Pricing

    What is included in the CSM course fee in Calgary?

    The fee typically covers Scrum Alliance aligned courseware, live sessions with a Certified Scrum Trainer, industry case studies, access to the online CSM exam and a two-year Scrum Alliance membership on passing. Request a quote for full inclusions in your chosen format.

    How much does CSM training cost in Calgary?

    CSM training pricing varies by delivery format and schedule and is available on request. Live virtual and classroom options are priced separately, and group rates apply for teams. Contact a learning advisor for current Calgary batches and a tailored quote.

    Is the CSM exam fee included in the training price?

    The CSM exam is taken online through the Scrum Alliance portal after the course, and the exam is typically included in the course fee paid to the training provider. Confirm the exact inclusions for your enrolment when you request a quote.

    Do you offer group or corporate discounts for CSM training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for delivery teams, IT functions and transformation groups. Contact us for a tailored group quote for your organisation in Calgary.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

    Exam

    What is the format of the CSM exam?

    The CSM exam has 50 multiple-choice questions and a 60-minute time limit. It is open book and taken online through the Scrum Alliance member portal after you complete an approved course, with no proctor required.

    What is the passing score for the CSM exam?

    The passing score is 74%, which means answering at least 37 of the 50 questions correctly. The exam tests knowledge and comprehension across the six CSM topic areas in the Scrum Alliance CSM Learning Objectives.

    How many attempts do I get for the CSM exam?

    Candidates typically have three attempts to pass the CSM exam within 90 days of completing the approved course. If you do not pass first time, our preparation support and open-book format help you succeed on a later attempt.

    When and how do I take the CSM exam?

    You access the CSM exam online through your Scrum Alliance member account within 90 days of course completion. It is delivered without a proctor, so you can sit it at a time that suits you inside that window.

    Which syllabus is the CSM exam based on?

    The exam is based on the current Scrum Alliance CSM Learning Objectives, aligned to the Scrum Guide (November 2020 edition). Topics span Scrum theory and principles, values, the Scrum Team, events, artifacts and the Scrum Master role.

    Course Content

    What topics does the CSM course cover?

    The course covers the six CSM topic areas: Scrum Theory and Principles, Scrum Values, the Scrum Team, Scrum Events, Scrum Artifacts and the Scrum Master Role. You learn empiricism, servant leadership, facilitation and impediment removal.

    Can a beginner take the CSM course?

    Yes. The CSM is an entry-level credential with no formal education or work experience prerequisite. It is designed for those new to Scrum as well as practitioners who want to formalise knowledge they already apply on delivery teams.

    How long is the CSM training programme?

    The programme runs for 16 hours, delivered as two full days or four half-days depending on the schedule. This exceeds the Scrum Alliance minimum contact-hours requirement and is led by a Certified Scrum Trainer.

    What learning materials are provided?

    You receive Scrum Alliance aligned CSM courseware and industry-driven case studies covering facilitation, coaching and impediment removal in realistic delivery scenarios, plus guidance on approaching the online exam.

    Is the course aligned to the latest Scrum Guide?

    Yes. The courseware is aligned to the current Scrum Guide, the November 2020 edition, and the current Scrum Alliance CSM Learning Objectives, so you learn the framework exactly as it is examined.

    Enrollment

    How do I enrol in the CSM course in Calgary?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming Calgary batches or talk to an advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. This lets professionals in Calgary choose the format that best fits their schedule and learning preference.

    Is CSM training available online for Calgary professionals?

    Yes. Our live virtual CSM training is delivered online by a Certified Scrum Trainer in real time, scheduled to suit Calgary time zones, so you gain the same interactive experience as classroom learning from your home or office.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.