Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Certified ScrumMaster Credential?Your Gateway to the Scrum Master Role

    The Certified ScrumMaster (CSM) is Scrum Alliance's foundational certification that confirms your grasp of the Scrum framework, the Scrum Master role, and the five values that make Scrum teams effective. CSM certification training in Zurich equips professionals across the city's banking, insurance, pharmaceutical and technology sectors with a globally recognised, Scrum Alliance aligned credential that employers trust. Delivered by a Scrum Alliance Certified Scrum Trainer (CST), the course is aligned to the current Scrum Alliance CSM Learning Objectives and the November 2020 Scrum Guide by Ken Schwaber and Jeff Sutherland. Across a 16-hour programme you learn empirical process control, servant leadership, and how to facilitate all five Scrum events, then sit the online CSM exam through the Scrum Alliance portal. Whether you are stepping into the Scrum Master role or formalising years of agile delivery experience, this is the clearest way to prove your capability. Start your Scrum Master journey with Invensis Learning and earn a credential that travels across Zurich's employers and worldwide.

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Zurich. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    What Is the Certified ScrumMaster Credential?Your Gateway to the Scrum Master Role

    Certification Badge

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Zurich. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    Key Highlightsof the CSM Certification Training Course

    CSM Certification Eligibility in ZurichDo You Qualify for the CSM Exam?

    Why Earn Your CSM Certification?Real Gains for Professionals and Teams

    CSM Exam Format in ZurichWhat to expect on exam day

    The Certified ScrumMaster (CSM) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.

    CSM Certification Cost in Zurich

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Scrum Master Careers and Pay in ZurichWhy Consider Becoming CSM Certified?

    A CSM credential opens a clear career ladder in Zurich, from Scrum Master to Senior Scrum Master, Product Owner and Agile Coach, with strong pay across the city's banking, insurance, pharma and technology employers. Financial services and insurance pay among the highest agile salaries in Switzerland, and demand stays firm as enterprises scale agile ways of working. Here is what the Zurich market is telling us right now.

    Why Zurich Employers Need Certified Scrum Masters

    CSM is more than a credential. It is the skill set Zurich's agile employers are actively hiring for. Join professionals who lead effective Scrum teams and deliver measurable outcomes. Start your journey today.

    Your Zurich Career Shift

    From Scrum Practitioner to Certified Scrum Master,

    Your Zurich Career Transformation

    Zurich's agile market is expanding as banks, insurers and technology firms scale their delivery, and employers increasingly separate certified Scrum Masters from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

    How to Get CSM Certified in ZurichStep-by-Step Certification Process

    The path to online CSM certification in Zurich is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.

    Step 1: Enrol in the 2-Day CSM Course

    Choose your preferred Invensis Learning CSM cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts are led by a Scrum Alliance Certified Scrum Trainer® (CST) using official courseware and the latest Scrum Guide.

    Step 2: Attend and Participate in the Full Course

    Attend both days and take part in the workshops, exercises, and discussions. Active participation in the full 16-hour course is required by Scrum Alliance to become eligible for the CSM test.

    Step 3: Receive Your Scrum Alliance Test Invitation

    After the course, your CST submits your participation to Scrum Alliance, which emails you an invitation to take the online CSM test through your Scrum Alliance account.

    Step 4: Take the CSM Test

    Complete the CSM test online: 50 multiple-choice questions in 60 minutes, with a 74% pass mark (37 of 50). You receive two free attempts within 90 days of completing the course.

    Step 5: Accept the License Agreement and Earn CSM

    On passing, accept the Scrum Alliance License Agreement in your account to activate your Certified ScrumMaster® credential, digital badge, and 2-year Scrum Alliance membership.

    Step 6: Maintain Your Credential

    CSM is valid for 2 years. Renew by earning 20 Scrum Education Units (SEUs) and paying the Scrum Alliance renewal fee before your credential expires.

    Module 1: Agile and Scrum Overview

    • Agile Manifesto
    • 12 Principles
    • 4 values
    • Scrum Foundations (5 Scrum Values)

    Module 2: The Three Roles in Scrum

    • Scrum Master roles and challenges
    • Product Owner roles and responsibilities
    • Development team roles and responsibilities

    Module 3: Scrum Ceremonies

    • Sprint planning
    • Daily Scrum
    • Sprint Review
    • Sprint Retrospective

    Module 4: Scrum Artifacts

    • Product Backlog
    • Sprint Backlog
    • Product Increment

    Module 5: Sprint Execution

    • Sprint Execution Planning
    • Flow management
    • Resolution meetings
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort)

    Module 6: Daily Scrum and Sprint Retrospective

    • Activities in daily scrum
    • Activities in a sprint retrospective

    Module 7: Definition of Done (DoD) and Acceptance Criteria

    • Definition of Done for a feature (user story or product backlog item)
    • Definition of Done for a sprint
    • Definition of Done for a release
    • Definition of Done vs. Acceptance criteria
    • Done vs. Done-Done

    Module 8: Definition of Ready

    • Definition of Ready for user story
    • Definition of Ready for sprint

    Module 9: Release Planning

    • Definition of release planning
    • Who takes part in release planning
    • Steps in Release planning
    • Output of Release Planning

    Module 10: Sprint Burndown Chart

    • Definition
    • Why and when to use a sprint burndown chart
    • Information obtained from sprint burndown chart

    Module 11: Release Burn-Up Chart

    • Definition
    • Features
    • How to create a release burn-up chart (steps)?

    Module 12: Product Planning

    • What is product planning
    • What is product vision
    • How to create a product backlog
    • Product Roadmap
    • Minimum Releasable features (or) Minimum Marketable Features
    • Minimum Viable Products

    Module 13: User Stories

    • What are user stories?
    • Structure/format of user stories
    • INVEST criteria

    Module 14: Agile Estimation

    • Definition
    • Benefits of Agile Estimation
    • Agile estimation techniques

    Module 15: Planning Poker

    • Definition
    • Benefits
    • Participants
    • How to play planning poker?
    • Planning Poker rules

    Course Curriculumof the Certified ScrumMaster (CSM) Training

    The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.

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    Skills You Will Build in This CSM CourseScrum Facilitation and Servant Leadership

    This CSM training grounds you in the six topic areas of the Scrum Alliance CSM Learning Objectives, aligned to the November 2020 Scrum Guide. By the end, you can facilitate Scrum events, coach a team and lead agile delivery with confidence.

    Scrum Theory and Empiricism

    Learn what a CSM course covers, starting with Scrum's empirical foundation: the three pillars of transparency, inspection and adaptation, and how empirical process control helps teams thrive in complex, unpredictable work.

    Living the Five Scrum Values

    Apply Commitment, Focus, Openness, Respect and Courage in real team settings, and understand how the Scrum Master models these values to build trust and enable the three pillars.

    Building an Effective Scrum Team

    Understand the accountabilities of the Scrum Master, Product Owner and Developers, and how self-management and cross-functionality make a small, cohesive team deliver value each Sprint.

    Facilitating the Five Scrum Events

    Facilitate the Sprint, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective, keeping each event within its timebox and focused on the Sprint Goal.

    Managing Scrum Artifacts and Commitments

    Work with the Product Backlog, Sprint Backlog and Increment, and apply their commitments, the Product Goal, Sprint Goal and Definition of Done, to keep work transparent and outcome-focused.

    Servant Leadership and Coaching

    Serve the team, the Product Owner and the organisation as a servant leader, using facilitation techniques, coaching and impediment removal to help teams continuously improve.

    Who Should TakeCSM Training in Zurich?

    Scrum Master

    Agile Team Lead

    Project Manager (Agile)

    Delivery Manager

    Team Lead

    Product Manager

    Business Analyst (Agile teams)

    Agile Coach (aspiring)

    Who Can Take This Certification Training

    Certified ScrumMaster (CSM) Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.

    CSM Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 890

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Zurich option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    CSM Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM training in Zurich format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official Scrum Akiance International-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    CSM Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build Agile capabilities at scale, standardize Scrum practices, and support workforce development through customized team learning initiatives. This format is ideal for CSM training for companies in Zurich seeking to strengthen Agile delivery and team collaboration across the organization.

    Official Scrum Akiance International-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    CSM Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Zurich for professionals seeking individualized support and focused learning guidance.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    CSM Live Virtual Training

    CSM Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 890

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Zurich option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for CSM Training in ZurichAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured CSM training for professionals and organisations in Zurich looking to build agile delivery capability and earn a Scrum Alliance credential. As a Registered Education Provider, our courses are led by Certified Scrum Trainers and aligned to the official CSM Learning Objectives. Whether you enrol as an individual or plan corporate training for your team, we combine expert instruction, flexible delivery and learner-focused support, backed by the ISO-certified quality and information-security standards you would expect from a leading CSM training company in Zurich.

    • Scrum Alliance Registered Education Provider delivering CSM training
    • Courses led by Scrum Alliance Certified Scrum Trainers (CSTs)
    • Flexible live virtual and classroom formats for professionals in Zurich
    • Courseware aligned to the CSM Learning Objectives and 2020 Scrum Guide
    • Two-year Scrum Alliance membership and digital badge on passing the exam
    • Practical, case-driven sessions on facilitation, coaching and impediment removal
    • Dedicated learner support before, during and after training
    • Scalable corporate delivery for teams across Switzerland and worldwide

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Certified ScrumMaster (CSM) Locations in the SwitzerlandAll our classroom training is now available online at your convenience

    Certified ScrumMaster (CSM) in Switzerland

    Zurich Marriott Hotel, Neumühlequai 42, 8006 Zürich, Switzerland

    Certified ScrumMaster (CSM) in Switzerland

    Schweizerhof, Bahnhofpl. 7, 8001 Zürich, Switzerland

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    Corporate CSM Training for Zurich TeamsUpskill Your Agile Teams

    • Suitable for small, medium and large agile teams
    • Customised schedules built around your teams' availability
    • Flexible onsite, live virtual or hybrid delivery in Zurich and beyond
    • Certified Scrum Trainers with real agile delivery experience
    • Role-based, sector-relevant examples for banking, insurance and tech
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Switzerland and global sites

    Leading Organisations

    UBSSwiss ReZurich InsuranceSwisscomJulius BarSIX Group

    What Our Learners Say

    Sharper Facilitation and a First-Time Pass

    "The CSM course finally connected the theory I used every day to the Scrum framework as Scrum Alliance defines it. The trainer's facilitation examples helped me run far sharper retrospectives, and I passed the exam on my first attempt."

    Lukas Meier

    Scrum Master, Banking

    0/0

    The Confidence to Coach My Team

    "Moving from delivery lead into a Scrum Master role in Zurich, I needed a recognised credential fast. The sessions on servant leadership and impediment removal were practical, and I now coach my team with real confidence."

    Sophie Keller

    Agile Delivery Lead, Insurance

    0/0

    Clear, Practical and Well Paced

    "As a developer, I wanted to formalise my Scrum knowledge. The trainer made the five events and their timeboxes genuinely clear, and the open-book exam felt straightforward after the practice we did in class."

    Marco Brunner

    Software Developer, Technology

    0/0

    A Shared Scrum Language Across Our Squads

    "We trained two squads through Invensis Learning ahead of a wider agile rollout. The teams now share a common language for Scrum events and commitments, and our sprint predictability has visibly improved."

    Nadia Fischer

    Head of Agile Delivery, Financial Services

    0/0

    Tailored Corporate Training That Delivered

    "The corporate delivery was flexible and tailored to our insurance context. Scheduling around live product work was easy, and the certified trainer kept every session focused on outcomes our teams could apply immediately."

    Thomas Wyss

    Learning and Development Manager, Insurance

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The Certified ScrumMaster (CSM) is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role, and the values that make Scrum teams effective, and it is the most widely recognised Scrum Master credential globally.

    General

    What is the Certified ScrumMaster (CSM) certification?

    The Certified ScrumMaster (CSM) is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role, and the values that make Scrum teams effective, and it is the most widely recognised Scrum Master credential globally.

    Is the CSM certification worth it for professionals in Zurich?

    Yes. Scrum Masters in Zurich earn around CHF 125,000 on average, with senior roles reaching CHF 165,000, and demand is strong across banking, insurance, pharma and technology. A CSM credential helps you stand out for these roles. Talk to a learning advisor to plan your path.

    Who should take the CSM course?

    The CSM course suits aspiring Scrum Masters, developers, testers, business analysts and project managers moving into agile delivery. There is no formal experience requirement, so it works for those new to Scrum and for practitioners formalising hands-on knowledge.

    Is the CSM recognised internationally?

    Yes. The CSM is the world's most widely recognised Scrum Master credential, with over one million certificates issued. Scrum Alliance operates globally, so the credential is valued by employers in Zurich, across Switzerland and worldwide.

    How long is the CSM certification valid?

    The CSM is valid for two years. To renew, you earn 16 Scrum Education Units (SEUs) and pay the Scrum Alliance membership renewal fee. SEUs can be earned through courses, conferences, coaching and self-study.

    Pricing

    How much does CSM certification training in Zurich cost?

    CSM training fees vary by format and schedule, and pricing is available on request. The course fee typically includes the Scrum Alliance online exam and a two-year membership. Request a quote for current Zurich batch pricing.

    What is included in the CSM course fee?

    The fee typically includes instructor-led training by a Certified Scrum Trainer, Scrum Alliance aligned courseware, the online CSM exam, a two-year Scrum Alliance membership and digital badge on passing, and learner support. Ask us for a full inclusions list.

    Is the exam fee included in the training price?

    In most cases, yes. The CSM exam fee is usually included in the course fee paid to the training provider, and passing includes a two-year Scrum Alliance membership. Confirm the exact inclusions when you request your quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for squads, tribes and whole departments. Contact us for a tailored group quote for your team in Zurich or across your sites.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the CSM exam?

    The CSM exam is an open-book, multiple-choice test taken online through the Scrum Alliance member portal after you complete an approved course. No proctor is required.

    How many questions are on the CSM exam and how long is it?

    The exam has 50 multiple-choice questions and a time limit of 60 minutes (1 hour). It is taken online via the Scrum Alliance portal.

    What is the passing score for the CSM exam?

    You need 74% to pass, which means answering at least 37 of the 50 questions correctly.

    What if I do not pass the CSM exam the first time?

    You typically have three attempts to pass within 90 days of completing your course, so there is room to try again if needed. Our trainers and practice materials are designed to help you pass on your first attempt.

    Which standard is the CSM exam based on?

    The exam is based on the current Scrum Alliance CSM Learning Objectives, aligned to the November 2020 Scrum Guide by Ken Schwaber and Jeff Sutherland. It covers Scrum theory, values, the team, events, artifacts and the Scrum Master role.

    Course Content

    What topics does the CSM training cover?

    The training covers the six CSM topic areas: Scrum theory and principles, the five Scrum values, the Scrum team, Scrum events, Scrum artifacts, and the Scrum Master role, all aligned to the Scrum Alliance CSM Learning Objectives.

    Do I need prior experience to take the CSM course?

    No. There is no formal education or work experience requirement, so beginners are welcome. The course is built to take you from the fundamentals of Scrum through to exam readiness with hands-on facilitation practice.

    Who delivers the CSM training?

    The course is delivered by a Scrum Alliance Certified Scrum Trainer (CST), as Scrum Alliance requires. This ensures the curriculum meets the official CSM Learning Objectives and quality standards.

    How long is the CSM course?

    The programme runs for 16 hours of instruction, delivered as two full days or four half-days depending on the schedule. This exceeds the Scrum Alliance minimum contact-hour requirement for CSM courses.

    Is the courseware aligned with the latest Scrum Guide?

    Yes. The courseware is aligned to the current Scrum Alliance CSM Learning Objectives and the November 2020 Scrum Guide, which is the current edition of the Scrum Guide.

    Enrollment

    How do I enrol in the CSM course in Zurich?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to course details, materials and Scrum Alliance registration. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Do I need to attend a course to earn the CSM?

    Yes. Attending an approved CSM course delivered by a Certified Scrum Trainer is mandatory, and the exam cannot be accessed without completing it. Self-study alone does not qualify you for the CSM.

    How soon can I take the exam after the course?

    Once you complete the course, you have 90 days to sit the online CSM exam through your Scrum Alliance member account. Many learners take it within days while the material is fresh.

    Can I reschedule my batch or is there a refund policy?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a money-back guarantee. Contact our team for the details that apply to your enrolment.