Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert, that introduces modern digital product and service management and the ITIL Value System. ITIL 5 Foundation Certification Training in Cyprus gives IT and business professionals a globally recognised credential and the confidence to create, deliver and continually improve value in today's digital organisations. Cyprus is investing heavily in digital government, and its technology sector now contributes close to 15 percent of GDP. Employers from Limassol fintech firms to banks and telecoms want staff who can run reliable, value-driven IT services, and ITIL 5 Foundation gives you the shared service management language those teams expect. Whether you are starting in IT support, moving into service management, or future-proofing your skills around the latest ITIL framework, this entry-level credential is an accessible first step. Begin your ITIL 5 journey with Invensis Learning and stand out in a competitive Cyprus market.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cyprus, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cyprus, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CyprusDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Your CareerSkills, Recognition and Real Demand

    ITIL V5 Foundation Exam Format in CyprusWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Cyprus

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career Outlook in CyprusWhy Get ITIL 5 Certified?

    ITIL 5 Foundation is becoming a standard marker of service management capability across Cyprus, valued by fintech and forex firms in Limassol, banks, telecoms and the public sector as they modernise digital services. Demand runs from service desk and IT support roles up to incident managers and IT service delivery managers, and here is what the local market is telling us right now.

    What Is Fuelling Demand for ITIL Skills in Cyprus

    ITIL 5 Foundation is more than a certificate. It is your entry into modern service management. Join professionals across Cyprus who keep digital services running and valuable. Start your ITIL 5 journey today.

    Your Cyprus Career Transformation

    Your Service Management Career, Before and After ITIL 5

    See the Difference the Credential Makes

    Cyprus's IT market is expanding fast with digital government and a booming fintech sector, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, CareerFinders (Cyprus) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in CyprusStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Cyprus is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The ITIL 5 Skills You Will Walk Away WithBuilt Around the Latest Framework

    ITIL 5 Foundation training teaches you the core concepts of digital product and service management, from the ITIL Value System to the guiding principles and continual improvement. By the end you can speak the language of modern IT service management and apply it at work.

    Digital Product and Service Management

    Understand what defines digital products and services and how value is created, delivered and improved across their full lifecycle in modern organisations.

    The ITIL Value System

    Learn how guiding principles, governance, value chain activities, management practices and continual improvement work together to create value.

    Value Co-Creation

    See how providers, consumers and stakeholders create value together, balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions

    Apply the organisations and people, value streams and processes, information and technology, and partners and suppliers dimensions holistically.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are and progress iteratively with feedback to make better service decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support.

    ITIL Management Practices

    Explore how ITIL management practices and official practice guides support consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Embed continual improvement and apply value stream mapping to remove waste and keep services delivering value.

    Who Should TakeITIL V5 Foundation Certification Training in Cyprus?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in CyprusAccredited Trainers, Flexible Learning

    As a trusted ITIL Version 5 Foundation training company in Cyprus, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and teams across Cyprus who want to build service management capability and pass the official exam with confidence. Our programmes combine experienced, accredited trainers, flexible live online and classroom formats, organised courseware and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning offers a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited trainers with real IT service management experience
    • Flexible live online, classroom and self-paced learning formats
    • Structured, exam-aligned courseware and study resources
    • Practice questions and mock exams to build exam readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Cyprus
    • Trusted by 50,000+ professionals and organisations worldwide

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CyprusInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Cyprus

    Hilton Nicosia, 1, Achaion, Engomi, Nicosia - Lefkoşa, Nicosia Municipality, Nicosia District, Cyprus, 2413, Cyprus - Kıbrıs

    ITIL Version 5 Foundation Training Location in Cyprus

    The Landmark Nicosia, 98, Archbishop Makariou III Avenue, Aghii Omologetis, Nicosia, Nicosia Municipality, Nicosia District, Cyprus, 1077, Cyprus - Kıbrıs

    corporate banner

    Corporate ITIL 5 Training for Cyprus TeamsFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual, hybrid or blended delivery options
    • Accredited trainers with practical ITSM and industry experience
    • Role-based examples relevant to your sector and services
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Cyprus and abroad

    Leading Organisations

    Bank Of CyprusHellenic BankCytaFxProIBSCYLogicom

    What Our Learners Say

    Made the Framework Click for Me

    "The ITIL 5 Foundation training finally connected all the service desk work I do every day to a clear framework. The trainer explained the value system simply, and the mock questions made the exam feel manageable."

    Andreas Georgiou

    IT Support Specialist

    0/0

    Flexible and Exam Ready

    "Joining live online from Nicosia worked perfectly around my shifts. I came away understanding the guiding principles and the four dimensions, and passed the PeopleCert exam on my first sitting."

    Maria Constantinou

    Service Desk Team Lead

    0/0

    A Real Step up in My Career

    "I took the course to move from support into service management. The practical examples and continual improvement topics gave me language I now use with stakeholders. Solid, well-structured training."

    Christos Pavlou

    Aspiring IT Service Manager

    0/0

    Stronger, More Consistent Operations

    "We trained a group of our operations staff and the impact on incident handling was clear within weeks. Everyone now shares the same service language, which has cut handovers and rework across teams."

    Eleni Charalambous

    IT Operations Manager, Fintech Sector

    0/0

    A Reliable Corporate Training Partner

    "Invensis Learning tailored the corporate sessions to our environment and scheduling. The trainers were credible and practical, and our service teams now apply ITIL practices with far more confidence."

    Nikos Ioannou

    L&D Lead, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    LimassolNicosia

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Cyprus?

    Yes. With Cyprus investing heavily in digital government and a fast-growing fintech sector, employers value service management skills. ITIL 5 Foundation is a globally recognised credential that helps you compete for roles from service desk to IT service delivery manager, where Limassol salaries average around EUR 59,576.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation is open to anyone, with no formal prerequisites. It is ideal for service desk staff, IT support specialists, aspiring service managers, and business professionals who work alongside IT teams and want a shared service language.

    Do I need prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites, so beginners and experienced professionals alike can take it. The training builds your knowledge from the ground up, making it an accessible entry point to IT service management.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as set out by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The course fee covers instructor-led training, exam-aligned courseware, practice questions, mock exams and learner support. The official PeopleCert exam fee is billed separately. For current pricing in Cyprus, request a quote from a learning advisor.

    How much does ITIL 5 Foundation training cost in Cyprus?

    ITIL 5 Foundation training pricing in Cyprus varies by format and schedule, and is available on request. Live online and classroom options are quoted separately from the PeopleCert exam fee. Contact us for a tailored quote.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam fee is usually billed separately from the training fee and can vary by region and channel. Confirm the current exam fee with your learning advisor when you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across Cyprus. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    If you do not pass first time, PeopleCert allows you to resit the exam, and our training includes practice questions and mock exams to prepare you thoroughly. Ask your advisor about resit options and any retake support included in your plan.

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 5 Foundation syllabus from PeopleCert and AXELOS. It is delivered online with OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 multiple-choice questions and lasts 60 minutes. You answer single-response questions covering the ITIL 5 syllabus.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across the syllabus rather than any single topic.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites, so you can sit the exam without prior ITIL or service management experience. Accredited training is recommended to prepare effectively.

    How and where do I take the exam?

    You can take the ITIL 5 Foundation exam from home or office through PeopleCert OnVUE online proctoring, available 24/7, or at an authorised test centre. Your advisor can help you schedule it.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an entry-level credential with no prerequisites, so beginners are welcome. The training starts with core concepts and builds up, with examples and practice to support you throughout.

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping.

    What learning materials are provided?

    You receive exam-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer guidance to help you apply the concepts.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by PeopleCert and AXELOS, including the ITIL Value System and value stream management.

    Will I get a certificate after the training?

    After completing the training you receive a course completion certificate. Passing the official PeopleCert exam separately earns you the globally recognised ITIL 5 Foundation certification and digital badge.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose live online, classroom or self-paced learning, and complete payment to access schedules and courseware. New cohorts run regularly across Cyprus time zones. Talk to an advisor to find the next batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    Is online ITIL 5 Foundation training available in Cyprus?

    Yes. You can join online ITIL 5 Foundation training as live virtual instructor-led sessions from anywhere in Cyprus, with the same accredited trainers and materials as classroom delivery.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.