Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, value co-creation, and the practices that help organisations create and continually improve value in the digital era. Invensis Learning's ITIL Version 5 Foundation certification training in Nicosia gives IT and business professionals a globally recognised, current credential that employers across Cyprus value. As banks, fintech firms and technology centres in Nicosia modernise their service operations, certified ITIL practitioners are increasingly in demand. Whether you support a service desk, manage IT operations, or lead digital change, this accredited programme builds the language and framework that modern service teams rely on. With no prior experience required and a 60-minute PeopleCert exam, ITIL 5 Foundation is an accessible first step. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nicosia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nicosia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NicosiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItA Credential Employers Trust

    ITIL V5 Foundation Exam Format in NicosiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Nicosia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career Scope and Demand in NicosiaWhy Get ITIL Certified Now?

    ITIL is the most widely adopted service management framework, and ITIL 5 Foundation is fast becoming the entry credential employers in Nicosia look for. As banks, fintech firms, telecoms and government bodies modernise IT services, practitioners who connect delivery to value are in demand. Roles range from Service Desk Analyst to IT Service Manager and Head of IT, and here is what the local market is telling us right now.

    What Is Driving Demand for ITIL Skills in Nicosia

    ITIL 5 Foundation is more than a credential. It is a career accelerator for service professionals in Nicosia. Join those who connect IT delivery to business value and lead service improvement. Start your journey today.

    Your Nicosia Career Transformation

    Your IT Career Before and After Getting Certified

    The ITIL 5 Foundation Difference

    Cyprus's IT and digital sector is growing fast, and employers increasingly separate professionals who can manage services to a recognised framework from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Evresio, CareerFinders (Cyprus) 2026.

    How to Get ITIL V5 Founfdation Certified in Nicosia Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Nicosia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will GainMapped to the ITIL 5 Syllabus

    By the end of this ITIL 5 Foundation programme you will understand digital product and service management, the ITIL Value System and the practices that create and improve value. You will be ready for the PeopleCert exam and able to apply ITIL at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation and Outcomes

    Learn how providers, consumers and stakeholders co-create value by balancing outcomes, costs, risks, experience and sustainability in modern digital services.

    The Four Dimensions of Service Management

    Apply the dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach.

    The ITIL Value System and Guiding Principles

    Use the ITIL Value System and the seven guiding principles to make better decisions, collaborate effectively and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Management Practices and Value Streams

    Explore ITIL's management practices, continual improvement and value stream mapping to standardise effective ways of working across the organisation.

    Who Should TakeITIL V5 Foundation Certification Training in Nicosia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your ITIL 5 Foundation Training Partner in NicosiaAccredited by PeopleCert

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations in Nicosia who want to build modern service management capability and pass the PeopleCert exam. Our programmes combine experienced, AXELOS-aligned trainers, flexible delivery, structured courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited PeopleCert training partner delivering official ITIL 5 Foundation courseware
    • Experienced, AXELOS-aligned trainers with real ITSM industry exposure
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured study materials, practice questions and exam-readiness support
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and team programmes
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across multiple industries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NicosiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Nicosia

    Hilton Nicosia, 1, Achaion, Engomi, Nicosia - Lefkoşa, Nicosia Municipality, Nicosia District, Cyprus, 2413, Cyprus - Kıbrıs

    ITIL Version 5 Foundation Training Location in Nicosia

    The Landmark Nicosia, 98, Archbishop Makariou III Avenue, Aghii Omologetis, Nicosia, Nicosia Municipality, Nicosia District, Cyprus, 1077, Cyprus - Kıbrıs

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    Corporate ITIL 5 Foundation TrainingShaped to Your Operations

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Experienced trainers with real ITSM and industry expertise
    • Role-based examples relevant to your service operating model
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Cyprus and global locations

    Trusted by Leading Organisations

    Bank Of CyprusHellenic BankCYTALogicomMurexWrike

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave me the framework behind the work I do every day. The trainer explained the Value System with real examples, and I passed the PeopleCert exam on my first try."

    Andreas Georgiou

    IT Support Analyst

    0/0

    Practical and Easy to Apply

    "Clear, well-paced sessions and excellent exam practice. I now use the guiding principles to prioritise incidents, and my manager noticed the difference within weeks."

    Maria Christodoulou

    Service Desk Team Lead

    0/0

    Great Start in ITSM

    "As someone new to service management, I found the four dimensions and lifecycle topics easy to follow. The mock questions made the real exam feel familiar."

    Stelios Pavlou

    Junior IT Consultant

    0/0

    Stronger, More Aligned Team

    "We trained our service desk and operations team with Invensis Learning. The shared ITIL language reduced miscommunication and improved how we handle incidents across the department."

    Eleni Charalambous

    IT Operations Manager, Banking Sector

    0/0

    Flexible and Well Delivered

    "Invensis delivered a tailored ITIL 5 Foundation programme for our growing tech team in Nicosia. Flexible scheduling and strong trainers made it easy to upskill everyone at once."

    Christos Ioannou

    L&D Lead, Fintech Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management and suits IT and business professionals at any career stage, with no prior experience required.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management and suits IT and business professionals at any career stage, with no prior experience required.

    Is the ITIL 5 Foundation certification worth it in Nicosia?

    Yes. ITIL is the most widely adopted service management framework, and employers across Cyprus, from banks and fintechs to telecoms and government, value certified practitioners. It is a recognised first step toward ITSM, service delivery and IT management roles.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible entry point for those new to IT service management as well as experienced professionals formalising their knowledge.

    Who is the governing body for ITIL 5 Foundation?

    ITIL is owned by AXELOS, with examinations delivered by PeopleCert. AXELOS created and developed ITIL, and PeopleCert is the sole publisher and examination body for all ITIL qualifications.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, exam-readiness support, learner support and a course completion certificate. Talk to a learning advisor to confirm what your chosen package includes.

    How much does ITIL 5 Foundation training cost in Nicosia?

    Pricing depends on the format and package you choose and is available on request. Live virtual, classroom and corporate options are priced differently. Contact us for a tailored quote for Nicosia.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others price it separately. PeopleCert bills exam fees in EUR, GBP or USD by region. Ask a learning advisor which package suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 5 Foundation syllabus from AXELOS and delivered by PeopleCert, either online proctored or at a test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions. You need 26 correct answers, a score of 65%, to pass.

    How long is the ITIL 5 Foundation exam?

    You have 60 minutes (one hour) to complete the 40-question exam. Additional time may be available for candidates taking the exam in a non-native language, per PeopleCert policy.

    What is the passing score for the exam?

    The passing score is 65%, which is 26 out of 40 questions correct. The exam is closed book and tests knowledge and comprehension of the ITIL 5 key concepts.

    Can I take the ITIL 5 Foundation exam online?

    Yes. You can sit the exam online through PeopleCert's proctored system, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Nicosia.

    What if I do not pass the exam the first time?

    You can retake the exam. Our training includes exam-readiness support and practice questions to help you prepare, and our team can guide you on rebooking through PeopleCert.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The training covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed for beginners and needs no prior ITSM experience. Trainers introduce each concept from the ground up, supported by examples and practice questions.

    What learning resources are provided?

    You receive accredited ITIL 5 Foundation courseware, practice questions, mock exams and chapter-wise revision aids to support your study and exam preparation.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the PeopleCert format, helping you identify weak areas and build exam confidence.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping, and an updated ITIL Value System for the modern digital era.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Nicosia?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule in Nicosia.

    Are weekend or weekday batches available?

    Yes. We run weekday and weekend batches across our live virtual and classroom schedules. Contact us to find a batch that fits your availability.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a reschedule option. Reach out to our team for the details that apply to your enrolment.