Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Starting Point in Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, that introduces modern digital product and service management. ITIL Version 5 Foundation certification training in the Dominican Republic gives you a recognised, practical grounding in how organisations create, deliver and continually improve value in digital environments. Built for IT and business professionals across Santo Domingo, Santiago and beyond, this programme suits service desk staff, support analysts, IT managers and anyone moving into service management. You learn the ITIL Value System, the four dimensions of product and service management, the guiding principles and the product and service lifecycle, then sit the global ITIL 5 Foundation exam. With banks, telecoms, nearshore delivery centres and public-sector teams standardising how they run digital services, certified professionals are increasingly in demand. Start your ITIL 5 journey with Invensis Learning and build skills employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dominican Republic, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Starting Point in Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dominican Republic, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Dominican RepublicDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in Dominican RepublicWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Dominican Republic

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Pay off in Dominican RepublicRoles, Demand and Pay

    ITIL 5 Foundation is becoming a practical marker of service management capability across the Dominican Republic, valued by banks, telecoms, nearshore delivery centres and public-sector teams that run digital services at scale. As organisations standardise how they support and improve those services, professionals who understand the framework are increasingly sought after. Demand spans service desk, ITSM analyst and IT service management roles, and here is what the local market is telling us right now.

    Market Forces Driving ITSM Demand in the Dominican Republic

    ITIL 5 Foundation is more than a certificate. It is a practical edge for anyone running digital services in the Dominican Republic. Join professionals who standardise service delivery and connect IT to value. Start your journey today.

    Your Dominican Republic Career Shift

    Your Career Before and After ITIL 5 Foundation

    See the Difference Certification Makes

    The Dominican Republic's IT and service market is expanding with digital transformation, nearshore delivery and public-sector modernisation, and employers increasingly separate framework-certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Paylab, Glassdoor (Dominican Republic) 2026.

    How to Get ITIL V5 Founfdation Certified in Dominican RepublicStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dominican Republic is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Real Service Work

    This ITIL 5 Foundation training covers the full Foundation syllabus, from digital product and service management concepts to the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle. Here are the core capabilities you will build.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle, the core concepts behind ITIL 5.

    Value Co-Creation with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions of Service

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, so no part of service delivery is neglected.

    The ITIL Value System

    See how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Applying the Guiding Principles

    Use the guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better decisions and adapt practice to real digital environments.

    Lifecycle and Management Practices

    Work through the product and service lifecycle from discovery and design to operation, delivery and support, and see how ITIL's management practices and continual improvement keep value flowing.

    Who Should TakeITIL V5 Foundation Certification Training in Dominican Republic?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    DOP 73460

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    DOP 73460

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your ITIL Version 5 Foundation Partner in Dominican RepublicAccredited, Expert-Led and Flexible

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across the Dominican Republic that want to build service management capability and prepare for the PeopleCert exam. Our programmes combine experienced accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Training aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real ITSM experience
    • Flexible live online and in-house classroom formats
    • Structured courseware, practice questions and mock exams
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 security certified
    • Corporate and group training across the Dominican Republic
    • Global delivery with regional support across many markets

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Dominican RepublicInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dominican Republic

    JW Marriott Santo Domingo, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

    ITIL Version 5 Foundation Training Location in Dominican Republic

    Real Intercontinental Hotel, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

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    Corporate ITIL 5 Foundation TrainingUpskill Your Workforce

    • Tailored ITIL 5 curriculum for your service teams
    • Live virtual, onsite and blended delivery options
    • Schedules built around your team's availability
    • Accredited trainers with hands-on ITSM experience
    • Group pricing for small and large cohorts
    • Progress tracking and post-training learner support
    • Consistent service management practice across departments

    Organisations We Support

    Banco PopularBanreservasClaroAlticeScotiabankBHD

    What Dominican Republic Learners Say

    Passed First Time and Using It at Work

    "The trainer made the ITIL Value System and the guiding principles easy to follow, and the mock exams matched the real test well. I passed the ITIL 5 Foundation exam first time and now apply the framework on my service desk every day."

    Yamil Perez

    IT Support Analyst

    0/0

    Flexible Format That Fitted My Schedule

    "I joined the live online sessions around my shifts and never felt lost. The four dimensions and the service lifecycle finally clicked for me, and the certification helped me move into a service management analyst role in Santo Domingo."

    Rosanna Jimenez

    Service Management Analyst

    0/0

    Practical Grounding I Could Apply Quickly

    "Coming from a help desk background, I wanted structure rather than theory. The course gave me a clear, practical grounding in incident, request and change practice, and I feel far more confident handling real service issues now."

    Manuel de la Cruz

    IT Coordinator

    0/0

    Standardised How Our Team Works

    "We put a full support team through the training to standardise how we work. The shared vocabulary and the continual improvement approach reduced rework and made our service reviews far more productive across the team."

    Carolina Santana

    L&D Manager

    Nearshore BPO Provider

    0/0

    Tailored, Expert-Led Corporate Training

    "Invensis Learning tailored the sessions to our banking service environment and the trainers clearly knew the field. Our service desk now applies consistent practice, and handovers between teams are noticeably smoother since the training."

    Ramon Vasquez

    IT Service Director

    Banking and Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces modern digital product and service management, including the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces modern digital product and service management, including the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle.

    Who should take ITIL 5 Foundation training?

    It is designed for IT and business professionals who want to understand modern service management. Service desk staff, support analysts, IT coordinators, managers and anyone moving into a service role will benefit. There are no formal prerequisites, so beginners are welcome.

    Is ITIL 5 Foundation worth it in the Dominican Republic?

    Yes. Banks, telecoms, nearshore delivery centres and public-sector teams across the Dominican Republic are standardising how they run digital services, so framework-certified professionals are in demand. The credential helps you qualify for service desk, ITSM and IT management roles that pay above entry-level IT bands.

    Is ITIL 5 Foundation recognised by employers here?

    Yes. ITIL is a globally recognised service management framework from AXELOS, and the Foundation credential is valued by employers in the Dominican Republic and worldwide, including banking, telecommunications, BPO and government organisations that run digital services.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points. You can confirm current renewal options through PeopleCert.

    Do I need prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or service management knowledge is required, which makes it an ideal first step for professionals new to the framework.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam arrangements are confirmed at booking. Speak with a learning advisor for a full breakdown of what is included.

    How much does ITIL 5 Foundation training cost in the Dominican Republic?

    Pricing varies by format, schedule and whether you book as an individual or a group, so the fee is available on request. Request a quote and we will share current options for live online and in-house training in the Dominican Republic.

    Is the PeopleCert exam fee included in the training price?

    Exam fees are set by PeopleCert and may be billed separately or bundled, depending on the package you choose. Pricing varies by region and channel, so confirm the current exam fee and what your package includes when you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and cross-functional teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that best suits you or your team.

    Exam

    What if I do not pass the exam first time?

    Our training is built around exam readiness, with mock exams and practice questions to prepare you thoroughly. If you need to resit, PeopleCert allows you to re-book the exam; confirm current resit fees and policy with PeopleCert before you schedule again.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses multiple-choice questions with a single correct answer. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre, so you can choose what suits you.

    How many questions are on the exam and what is the pass mark?

    The ITIL 5 Foundation exam has 40 multiple-choice questions and lasts 60 minutes. The pass mark is 65%, which means you need 26 of the 40 questions correct.

    How and where do I take the exam?

    You take the exam through PeopleCert. You can sit it from home or the office using OnVUE online proctoring, available around the clock, or at a PeopleCert authorised test centre. Our team can guide you through booking.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites to sit the ITIL 5 Foundation exam. While attending accredited training is recommended to prepare effectively, the certification is open to all candidates.

    Course Content

    Can a beginner take ITIL 5 Foundation training?

    Yes. The course is designed as an entry point and assumes no prior ITIL knowledge. Trainers build concepts step by step, supported by examples and practice, so beginners and experienced professionals alike can follow comfortably.

    What topics does the ITIL 5 Foundation syllabus cover?

    The syllabus covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream mapping and management.

    What learning materials are provided?

    You receive accredited courseware mapped to the ITIL 5 Foundation syllabus, along with practice questions, mock exams, quizzes and reference materials to reinforce each topic and build exam readiness.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the latest concepts and terminology.

    Will I get a certificate after the training?

    You receive a course completion certificate from Invensis Learning after meeting the training requirements. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website or with a learning advisor. Choose your format, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches to find a start date that suits you.

    What training formats are available?

    We offer live online instructor-led training, in-house classroom sessions and customised corporate group training. You can pick the format that fits your schedule and how you prefer to learn.

    Do you offer live online and in-house training here?

    Yes. We deliver live online (live virtual) instructor-led training across the Dominican Republic, and in-house or onsite sessions for teams in Santo Domingo, Santiago and other locations. Talk to an advisor about the best option for you.

    Can I reschedule or transfer my booking?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team and we will help you arrange a date that works.

    What is your refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.