Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?The Latest Iteration of ITIL

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), the fifth iteration of the world's most widely adopted IT service management framework. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments. ITIL Version 5 Foundation certification training in Finland is built for IT and business professionals across Helsinki, Espoo, Tampere and Oulu who want a current, digital-era grounding in service management. With Finnish employers set to hire tens of thousands of ICT professionals this decade, ITIL 5 knowledge helps you stand out in a market where service quality and value stream thinking are in demand. You will learn the seven guiding principles, the four dimensions, the product and service lifecycle and value stream management, all mapped to the official Version 5.0 syllabus and the 40-question, 60-minute PeopleCert exam. Start your ITIL 5 journey with Invensis Learning and turn recognised best practice into career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Finland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?The Latest Iteration of ITIL

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Finland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in FinlandDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in FinlandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Finland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Salaries and Careers in FinlandWhy Consider ITIL 5 Foundation?

    ITIL 5 Foundation is a recognised marker of modern service management capability across Finland's IT services, telecoms, banking and public sector employers. As Finnish organisations race to fill an ICT skills gap and mature their digital services, professionals who understand the ITIL Value System and value stream management are increasingly sought after, from service desk analysts to IT service managers. Here is what the Finnish market is telling us right now.

    Market Forces Fuelling ITIL 5 Demand in Finland

    ITIL 5 Foundation is more than a certificate. It is a springboard into modern service management roles. Join professionals across Finland who are turning best practice into career growth. Start your journey today.

    Your Finland Career Transformation

    Where You Stand Today vs After ITIL 5

    See the Difference the Credential Makes

    Finland's IT market is expanding through digital transformation, cyber regulation and public service modernisation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, ERI SalaryExpert, Glassdoor, Paylab (Finland) 2026.

    How to Get ITIL V5 Founfdation Certified in FinlandStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Finland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationMapped to the Version 5.0 Syllabus

    In ITIL 5 Foundation you will learn modern digital service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle and value stream management. By the end of the programme you can speak the language of service management and are ready for the Version 5.0 exam.

    Digital Product and Service Management

    You will learn what modern digital products and services are and how value is created across their lifecycle, from discovery and design through to operation, delivery and support.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one system that co-creates value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple, and optimise and automate.

    The Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    Value Stream Mapping and Management

    Identify, map and manage value streams to expose waste, improve flow and lift outcomes across digital products and services.

    Continual Improvement and Exam Readiness

    Use the ITIL continual improvement model and structured practice to prepare for the 40-question, 60-minute closed-book PeopleCert exam.

    Who Should TakeITIL V5 Foundation Certification Training in Finland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in FinlandAccredited, Trusted, Learner-First

    As a trusted ITIL Version 5 Foundation training company in Finland, Invensis Learning delivers ITIL 5 Foundation training for individuals and organisations across Finland who want a current, digital-era grounding in service management. As a PeopleCert Accredited Training Organisation, we combine AXELOS-aligned courseware, experienced trainers, flexible formats and structured exam preparation. Whether you enrol as a professional in Helsinki or arrange corporate training for a team in Espoo or Tampere, our programme is built around practical understanding, real-world application and a clear path to passing the Version 5.0 exam.

    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible live virtual, classroom and corporate delivery across Finland
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Mock exams and practice questions for the 40-question PeopleCert exam
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Dedicated learner support before, during and after the training
    • Trusted by professionals and teams across more than 100 countries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in FinlandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Finland

    Hotel Sveitsi, Härkävehmaankatu 4, 05900 Hyvinkää

    ITIL Version 5 Foundation Training Location in Finland

    Nova Skyland Hotel, Tähtikuja 6, 96930 Rovaniemi

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    Corporate ITIL 5 Training for Finnish TeamsBuilt for Your Team

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Delivery via onsite, live virtual or hybrid formats across Finland
    • PeopleCert-accredited trainers with ITSM and industry experience
    • Role-based examples for IT services, telecoms, banking and public sector
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams in Helsinki, Espoo, Tampere and beyond

    Leading Organisations

    TietoevryCGIElisaOP Financial GroupWäRtsiläKONE

    What Our Learners Say

    From Tickets to Value Streams

    "The ITIL 5 Foundation training changed how I think about my work. I moved from simply closing tickets to seeing value streams and outcomes. The trainer's real examples and the mock exams made the Version 5.0 concepts click, and I passed comfortably."

    Aleksi Virtanen

    IT Service Desk Lead

    0/0

    Approachable and Well Structured

    "As someone new to ITIL, I found the programme very approachable. The four dimensions and the guiding principles were explained clearly, and the practice questions matched the real exam format well. I now feel confident using the framework at work."

    Sofia Korhonen

    Service Delivery Coordinator

    0/0

    A Smooth Update to ITIL 5

    "I had an ITIL 4 background and wanted to update to the current edition. The training made the shift to ITIL 5 easy to follow, especially value stream management and continual improvement. Strong content and helpful exam preparation throughout."

    Mikael Nieminen

    IT Operations Analyst

    0/0

    Real Impact for Our Service Team

    "We enrolled our service management team on the corporate programme. The trainer tailored examples to our sector and the team came away with a shared language for incidents, changes and value. Coordination was smooth and the impact on our ways of working was immediate."

    Laura Mäkinen

    IT Training Manager

    0/0

    Consistency Across Our IT Function

    "Rolling out ITIL 5 Foundation across our IT function gave us consistency we had been missing. The AXELOS-aligned courseware and flexible virtual delivery fitted our schedule, and governance and service quality both improved after the training."

    Juha Laine

    Head of IT Service Management

    0/0



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    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, current service management credential valued by Finnish employers in IT services, telecoms, banking and the public sector. With Finland aiming to hire around 130,000 IT professionals by 2030, it helps you stand out and move toward roles such as IT service manager. Talk to a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it for my career in Finland?

    Yes. ITIL 5 Foundation is a globally recognised, current service management credential valued by Finnish employers in IT services, telecoms, banking and the public sector. With Finland aiming to hire around 130,000 IT professionals by 2030, it helps you stand out and move toward roles such as IT service manager. Talk to a learning advisor to plan your path.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System evolved from the ITIL 4 Service Value System.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. It is designed for IT and business professionals at any career stage.

    Who should take ITIL 5 Foundation?

    It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, DevOps and Agile practitioners, and business professionals working with digital service teams. It also suits ITIL 4 holders who want the current edition.

    Pricing

    How much does ITIL 5 Foundation training cost in Finland?

    Training is typically offered as a combined training and exam package, with pricing that varies by format and schedule. We quote fees in euros and share current options on request. Contact us for a quote or ask about group and corporate pricing for your team.

    What is included in the course fee?

    The fee typically includes AXELOS-aligned courseware, instructor-led sessions, mock exams and practice questions, case studies, and learner support. The PeopleCert exam voucher is usually included in the package. Confirm exact inclusions when you request a quote.

    Is the PeopleCert exam fee included in the price?

    In most cases the ITIL 5 Foundation exam voucher is bundled into the training package. PeopleCert exam pricing varies by region and channel, so we confirm the exact inclusion for your enrolment. Ask a learning advisor to check what your package covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across Finland. Reach out for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and delivered by PeopleCert, either online via OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice format.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 out of 40 questions correctly. We include mock exams and practice questions so you can build readiness across all nine topic areas before exam day.

    Where can I take the ITIL 5 Foundation exam in Finland?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    If you do not pass first time, you can resit the exam under PeopleCert's policy. Our training includes practice questions, mock exams and first-attempt guidance to help you prepare thoroughly. Ask about retake options when you enrol.

    Course Content

    Can a beginner take this course without ITIL experience?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, so beginners are welcome. The programme builds concepts step by step, from digital service management basics to the ITIL Value System, with trainer support throughout.

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, delivered as two full days or four half days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question PeopleCert exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams aligned to the 40-question, 60-minute closed-book format, plus case studies, so you can identify weak areas and build confidence before the exam.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current fifth iteration of the framework.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website in a few steps. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to pick a start date.

    What training formats are available in Finland?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training across Finland, so you can choose the format that fits your schedule and learning style.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Renewal options are managed through PeopleCert.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.