Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation and What Does It Cover?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations co-create value. ITIL Version 5 Foundation certification training in Helsinki gives you a current-edition, globally recognised credential governed by AXELOS and awarded by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a clear step on from ITIL 4, with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. The course suits IT professionals, digital product managers, service desk and operations staff, and DevOps or Agile practitioners across Helsinki's IT services, telecoms and financial sectors. With no formal prerequisites and a 16-hour, exam-focused format, the programme prepares you for the 40-question PeopleCert exam and a credential that Finnish and Nordic employers value. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Helsinki, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation and What Does It Cover?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Helsinki, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in HelsinkiDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation CertificationRecognition, Skills and Career Momentum

    ITIL V5 Foundation Exam Format in HelsinkiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Helsinki

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in HelsinkiWhy Get ITIL 5 Certified?

    ITIL is the world's most widely adopted IT service management framework, and in Helsinki the current ITIL 5 edition is valued by IT services firms, telecoms, banks and public-sector organisations that run large, always-on digital services. As Nordic enterprises standardise their service management and Finland's digital government expands, employers increasingly look for current-edition ITIL skills. Demand runs from service desk and IT support roles up to incident managers, service delivery managers and IT managers, and here is what the market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Helsinki

    ITIL 5 Foundation is more than a certificate. It is a career step for IT and digital professionals in Helsinki who want to lead modern, value-driven service management. Start your journey today.

    Your Helsinki Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Helsinki's IT and digital market is expanding with cloud modernisation, public-sector digitalisation and telecom investment, and employers increasingly separate current-edition ITIL professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, ERI SalaryExpert, PayScale (Finland and Helsinki) 2026.

    How to Get ITIL V5 Founfdation Certified in Helsinki Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Helsinki is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern IT Service Management

    In ITIL 5 Foundation training you will learn digital product and service management, the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management. Each topic maps to the nine areas of the official PeopleCert ITIL 5 Foundation syllabus.

    Digital Product and Service Management

    You will learn how digital products and services create value, how they are managed across the lifecycle, and why continual improvement sits at the heart of ITIL 5. This is the foundation for everything else on the course.

    Value Co-Creation

    Explain how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Assess the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL's Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using value stream techniques to make work visible and reduce waste.

    Who Should TakeITIL V5 Foundation Certification Training in Helsinki?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in HelsinkiAccredited, Expert-Led ITSM Training

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Helsinki that want to build modern service management capability and prepare for the PeopleCert exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited, AXELOS aligned instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an accredited ITIL Version 5 Foundation training company in Helsinki, Invensis Learning supports every learner from enrolment through to exam day.

    • PeopleCert Accredited Training Organization delivering AXELOS aligned ITIL 5 courseware
    • Accredited, experienced trainers with real IT service management backgrounds
    • Flexible live virtual, classroom and corporate group training formats
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • A 16-hour, exam-focused programme with mock exams and practice questions
    • Dedicated learner support before, during and after training
    • First-attempt exam guidance and exam voucher options
    • Trusted worldwide with regional support across Finland

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HelsinkiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Helsinki

    Radisson Blu Plaza Hotel Mikonkatu 23, 00100 Helsinki, Finland

    ITIL Version 5 Foundation Training Location in Helsinki

    Clarion Hotel Helsinki Tyynenmerenkatu 2, 00220 Helsinki, Finland

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    Corporate ITIL 5 Team TrainingFor Your Helsinki Workforce

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Onsite, live virtual or hybrid delivery across Helsinki and Finland
    • Accredited trainers with real IT service management expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for Nordic and global teams

    Leading Organisations

    NokiaTietoevryCGIElisaTeliaOP Financial Group

    What Our Learners Say

    Passed on the First Attempt

    "The ITIL 5 Foundation course made the ITIL Value System and guiding principles genuinely clear. The trainer used real service desk examples, and I passed the PeopleCert exam on my first attempt."

    Mikko Virtanen

    Service Desk Team Lead

    0/0

    A Clear Entry into Modern ITSM

    "As someone new to ITIL, the no-prerequisites entry point was perfect. The mock exams and practice questions built my confidence, and I now apply the four dimensions in my daily support work."

    Aino Korhonen

    IT Support Specialist

    0/0

    Great Update to the Latest Edition

    "Moving from older ITIL knowledge to the current edition was easier than I expected. The sessions on value streams and continual improvement have already changed how our operations team works."

    Juhani Makinen

    IT Operations Analyst

    0/0

    Standardised Our Team's Approach

    "We trained a mixed group of service desk and product staff. Invensis Learning tailored the examples to our environment, and the team now shares one service management language across projects."

    Laura Nieminen

    Learning and Development Manager, IT Services Sector

    0/0

    Measurable Impact for Our Operations

    "The corporate delivery was flexible and well organised, and the accredited trainer kept everyone engaged. Our support metrics have improved since the team adopted the ITIL 5 practices."

    Antti Laine

    Head of IT Operations, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current-edition, globally recognised IT service management credential that Helsinki employers in IT services, telecoms, banking and the public sector value. It opens roles from service desk analyst to incident manager and IT service manager, where salaries range from around 42,000 euros to over 82,000 euros a year.

    General

    Is the ITIL 5 Foundation certification worth it for my career in Helsinki?

    Yes. ITIL 5 Foundation gives you a current-edition, globally recognised IT service management credential that Helsinki employers in IT services, telecoms, banking and the public sector value. It opens roles from service desk analyst to incident manager and IT service manager, where salaries range from around 42,000 euros to over 82,000 euros a year.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create value. It suits IT professionals, product managers, service desk and operations staff, and DevOps or Agile practitioners.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System with a stronger emphasis on value co-creation and sustainability.

    Do I need any prior ITIL knowledge or ITIL 4 to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will recognise some concepts, but ITIL 4 is not required to take ITIL 5 Foundation.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally, including across Finland and the wider Nordic region.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. You can confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Helsinki?

    Training fees vary by format and schedule, so the price for ITIL 5 Foundation training in Helsinki is available on request in euros. Your fee typically covers accredited courseware, practice questions, mock exams and learner support. Request a quote to see current options and any group pricing.

    What is included in the course fee?

    The fee typically includes AXELOS aligned courseware, practice questions, mock exams, first-attempt exam guidance, learner support and a course completion certificate. Exam voucher inclusion can be confirmed at enrolment. Talk to a learning advisor for the full inclusions.

    Is the PeopleCert exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose, so confirm it at enrolment. PeopleCert bills the ITIL 5 Foundation exam fee, which varies by region and channel, and current pricing is published at peoplecert.org.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider teams across Helsinki and Finland. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    Our training is built for a first-time pass, with mock exams, practice questions and first-attempt guidance included. If you need to resit, PeopleCert allows re-examination, and you can confirm the current re-sit policy and fees at peoplecert.org.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the official PeopleCert ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, multiple-choice exam with single-answer questions.

    What is the passing score for the exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where and how do I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of a training and exam package.

    Course Content

    Can a beginner take this course without IT experience?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners and business professionals can take it. The 16-hour programme builds from core concepts, supported by examples, practice questions and trainer guidance.

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What learning resources and materials are provided?

    You receive AXELOS aligned courseware, practice questions mapped to the exam, full-length mock exams, industry case studies and revision aids. These help you build understanding across all nine topic areas and prepare for the PeopleCert exam.

    How long is the training and what format does it use?

    The ITIL 5 Foundation programme is 16 hours, typically delivered over two intensive days or four half-days. It is available as live virtual, classroom and corporate group training, so you can choose the format that fits your schedule.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) framework and the official PeopleCert ITIL 5 Foundation syllabus, so you learn the latest AXELOS content rather than an older edition.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started quickly.

    What training formats are available in Helsinki?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training for teams across Helsinki and Finland. Each format uses accredited trainers and the same AXELOS aligned courseware.

    Are there any prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so you can enrol whatever your background or experience level. It is designed to be accessible to both IT and business professionals.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.