Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces the ITIL Value System, digital product and service management, and the practices organisations use to create, deliver and continually improve value in the digital era. ITIL 5 Foundation certification training in Ghana gives IT and business professionals a modern, globally recognised grounding that employers across Accra and beyond actively look for. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It builds on ITIL 4 with an explicit focus on the product and service lifecycle, value co-creation, and a dedicated view of Value Stream Mapping and Management. The credential suits IT service professionals, digital product owners, DevOps and Agile practitioners, and business colleagues who work with digital service teams. With Ghana's fintech, mobile-money and telecom sectors scaling fast, professionals who can keep digital services reliable and improve them continually are in real demand. Start your ITIL 5 journey with Invensis Learning and turn current-edition knowledge into a career advantage.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ghana, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ghana, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GhanaDo You Qualify for the ITIL V5 Foundation Exam?

    Why an ITIL 5 Foundation Credential Pays OffFor Professionals and Employers in Ghana

    ITIL V5 Foundation Exam Format in GhanaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Ghana

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in GhanaRoles, Demand and Salary

    ITIL 5 Foundation has quickly become a practical marker of modern IT service management capability across Ghana, valued by banks, fintechs, telecoms and public-sector digital teams that run always-on services. As Accra's fintech and mobile-money ecosystem scales and cyber risk rises, employers want people who can keep services reliable and improve value continually. Demand runs from service desk analyst up to IT service delivery manager and head of IT service management, and here is what the market is showing right now.

    What Is Driving Demand for ITIL Skills in Ghana

    ITIL 5 Foundation is more than a credential. It is a career step for professionals who keep digital services reliable and improving. Join the people Ghana's employers are hiring to close the service management gap. Start your journey today.

    Your Ghana Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Ghana's digital economy is expanding with fintech, mobile money and telecom investment, and employers increasingly separate professionals who can manage services well from those who cannot. Here is which side of that line you want to be on.

    Sources: PayScale, WorldSalaries, Glassdoor, Paylab (Ghana) 2026.

    How to Get ITIL V5 Founfdation Certified in GhanaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ghana is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildNine Topic Areas, One Modern Framework

    The ITIL 5 Foundation programme covers all nine topic areas of the official AXELOS syllabus. By the end, you can apply the ITIL Value System, the guiding principles and value stream thinking to keep digital services reliable and continually improving.

    Manage Digital Products and Services

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement is foundational to modern service management.

    Co-Create Value with Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability in service decisions.

    Apply the Four Dimensions

    Work across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to service management.

    Navigate the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine as one integrated ITIL Value System.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively, and optimise and automate to make better real-world service decisions.

    Run the Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they combine to create value.

    Use ITIL Management Practices

    Explore the role of ITIL management practices and official practice guides that support consistent, effective ways of working across teams and organisations.

    Map and Improve Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Ghana?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Ghana?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Ghana that want current, recognised service management skills. As a PeopleCert Accredited Training Organisation, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, as a trusted ITIL Version 5 Foundation training company in Ghana we provide a professional experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training
    • Experienced, accredited trainers with real IT service management experience
    • Flexible formats: live virtual, classroom and corporate group training
    • Course materials aligned to the official ITIL 5 (Version 5.0) syllabus
    • Practice questions and mock exams to build first-attempt readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Trusted by professionals and organisations across Ghana and worldwide

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GhanaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ghana

    Movenpick Ambassador Hotel, Liberia Avenue, West Ridge, Accra, Korle-Klottey Municipal District, Greater Accra Region, Ghana

    ITIL Version 5 Foundation Training Location in Ghana

    Kempinski Hotel Gold Coast City, 66, Guinea Bissau Loop, Ridge, Ministerial Area, Accra, Korle-Klottey Municipal District, Greater Accra Region, Ghana

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    Corporate ITIL 5 Training for Teams in GhanaFor Your Teams

    • Upskill whole IT and service teams on the current ITIL 5 framework
    • Standardise incident, change and service delivery across departments
    • Flexible delivery through onsite, live virtual or blended formats
    • Training schedules aligned to your team's availability in Ghana
    • Role-based examples drawn from banking, telecom and fintech contexts
    • Dedicated coordination and support for corporate group programmes
    • Scalable delivery for teams in Accra and across the region

    Trusted by Leading Organisations

    MTN GhanaEcobankTelecel GhanaStanbic BankGCB BankHubtel

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer explained the ITIL Value System and the guiding principles in a way that finally clicked. I passed the ITIL 5 Foundation exam first time and now apply value stream thinking to how our service desk works."

    Kwame Boateng

    IT Service Desk Analyst

    0/0

    A Clear Upgrade to the Latest Edition

    "Coming from an ITIL 4 background, the sessions made the move to ITIL 5 clear, especially the product and service lifecycle and value stream management. The mock exams were very close to the real thing."

    Ama Owusu

    Incident and Support Analyst

    0/0

    Practical and Well Structured

    "Well-structured and practical. The four dimensions and management practices are now part of how I plan changes for our digital services. The learner support was responsive throughout."

    Kofi Mensah

    Change and Problem Manager

    0/0

    A Shared Framework for Our Team

    "We enrolled our operations team to standardise how we run always-on services. The training gave everyone a shared ITIL 5 language, and our incident handling has become noticeably more consistent."

    Akosua Danso

    IT Operations Lead, Telecom Sector

    0/0

    Scalable Corporate Training That Delivered

    "As an L&D lead in financial services, I needed current-edition ITSM training that scaled across teams. Invensis Learning delivered a flexible corporate programme and the outcomes showed in fewer service disruptions."

    Yaw Asante

    Learning and Development Lead, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you current, globally recognised service management skills that Ghanaian banks, fintechs, telecoms and public-sector IT teams actively value. It opens roles from service desk analyst to IT service delivery manager, where pay sits well above the national average.

    General

    Is the ITIL 5 Foundation certification worth it in Ghana?

    Yes. ITIL 5 Foundation gives you current, globally recognised service management skills that Ghanaian banks, fintechs, telecoms and public-sector IT teams actively value. It opens roles from service desk analyst to IT service delivery manager, where pay sits well above the national average.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, a dedicated Value Stream Mapping and Management topic, and an updated ITIL Value System that evolves from ITIL 4.

    Who should take ITIL 5 Foundation?

    It suits IT service professionals, digital product owners, DevOps and Agile practitioners, and business colleagues who work with digital service teams. In Ghana it is popular with staff in banking, fintech, mobile money, telecom and public-sector digital services.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Ghana?

    Training fees vary by format and are available on request. The fee typically includes syllabus-aligned courseware, practice questions and mock exams. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote for current pricing.

    What is included in the course fee?

    The training fee usually includes ITIL 5 (Version 5.0) aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Confirm whether the exam voucher is bundled when you request your quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is charged separately and varies by region and purchasing channel. Some packages bundle the exam voucher with training. Talk to a learning advisor to see which option fits you.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, operations and digital product teams. Ask about group pricing for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and delivered by PeopleCert, either online proctored via OnVUE or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare effectively.

    Where can I take the ITIL 5 Foundation exam in Ghana?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged as part of a training and exam package.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The course covers all nine syllabus topics: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites. The training starts from core concepts, so beginners and professionals updating from earlier editions can both follow it comfortably with trainer support.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each one.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams mapped to the 40-question format, helping you identify weak areas and build confidence for a first-attempt pass.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The materials are aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework, so you study the most up-to-date content.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and receive access to schedules and learning resources. See upcoming batches or talk to a learning advisor to pick a start date that suits you.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Ghana.

    How is the training delivered and how long is it?

    The ITIL 5 Foundation programme is a 16-hour, instructor-led course, usually delivered over two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the exam.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.