Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Does ITIL 5 Foundation Certification Training in Guatemala Cover?Your Modern Service Management Foundation

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Guatemala prepares you to manage digital products and services the modern way. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT service management to a full product and service lifecycle, adds Value Stream Mapping and Management as a dedicated topic, and strengthens the focus on value co-creation and sustainability. That shift matters in Guatemala, where a fast-growing nearshore BPO and IT services base is moving from basic support work into higher-value managed services. The course suits IT professionals, service desk analysts, digital product managers, and business professionals who work with digital service teams. With no formal prerequisites, it is an accessible first step. Start your ITIL journey with Invensis Learning and turn service management knowledge into a recognised credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Guatemala, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Does ITIL 5 Foundation Certification Training in Guatemala Cover?Your Modern Service Management Foundation

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Guatemala, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GuatemalaDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Payoff of Getting ITIL 5 CertifiedFor Professionals and Teams in Guatemala

    ITIL V5 Foundation Exam Format in GuatemalaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Guatemala

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Demand in GuatemalaWhy ITIL 5 Foundation Pays

    ITIL 5 Foundation is becoming a practical marker of modern service management skill across Guatemala, valued by the nearshore BPO providers, banks and telecoms operators that are moving from basic support into higher-value IT services. As global companies scale delivery centres and local banks modernise digital services, professionals who understand the ITIL Value System are increasingly sought after. Demand runs from service desk and support analysts up to IT service delivery and operations managers, and here is what the market is telling us now.

    What Is Driving ITSM Demand Across Guatemala

    ITIL 5 Foundation is more than a credential. It is the modern language of digital service delivery. Join professionals in Guatemala who connect service work to real customer value. Start your journey today.

    Your Guatemala Career Transformation

    From Delivery Support to Service Leadership

    Your ITIL 5 Foundation Transformation

    Guatemala's nearshore service market is expanding as providers move from basic support into higher-value IT services, and employers increasingly separate professionals with recognised service management skills from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert (ERI), PayScale, Glassdoor (Guatemala) 2026.

    How to Get ITIL V5 Founfdation Certified in GuatemalaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Guatemala is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will MasterIn the ITIL 5 Foundation Programme

    ITIL 5 Foundation training gives you a working understanding of the nine topic areas of the official ITIL 5 (Version 5.0) syllabus. By the end of the programme you can explain how value is co-created through digital products and services and apply the framework at work.

    Digital Product and Service Management

    Understand how modern digital products and services create value across their lifecycle, and how the field has evolved from traditional IT service management to digital service management in the ITIL 5 era.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Describe the purpose of the discovery, design, build, operation, and delivery and support activities, and how they connect to create and sustain value across digital products and services.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices, including incident management, problem management, change enablement and the service desk, and how practice guides support consistent ways of working.

    Value Streams and Continual Improvement

    Map value streams to improve flow, visibility and outcomes, and apply the continual improvement model step by step so improvement becomes embedded across the organisation.

    Who Should TakeITIL V5 Foundation Certification Training in Guatemala?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GTQ 9590

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GTQ 9590

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Training in Guatemala?

    Invensis Learning is a trusted ITIL Version 5 Foundation training company that delivers structured ITIL 5 Foundation training for individual professionals and organisations across Guatemala that want to build modern service management capability. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible online (live virtual) and onsite delivery, and learner-focused support. Whether you enrol as an individual or plan group training for a delivery team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Accredited trainers with real IT service management experience
    • Flexible formats: live virtual, corporate group and focused 1-to-1 training
    • Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
    • Case studies and mock exams that build first-attempt exam readiness
    • Guidance on the PeopleCert exam and first-attempt preparation
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GuatemalaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Guatemala

    Westin Camino Real, 14 Calle, Zona 10, Ciudad de Guatemala, Zona 4, Departamento de Guatemala, 01010, Guatemala

    ITIL Version 5 Foundation Training Location in Guatemala

    Real Intercontinental, 14 Calle, Zona 10, Ciudad de Guatemala, Zona 4, Departamento de Guatemala, 01010, Guatemala

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    ITIL 5 Foundation Training in GuatemalaBuilt for Your Teams

    • Suitable for small, medium and large service and delivery teams
    • Customised schedules built around team and shift availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with hands-on ITSM and industry experience
    • Role-based examples drawn from BPO, banking and telecoms work
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for multi-site teams across Guatemala

    Leading Organisations

    TigoClaroBanco IndustrialBAC CredomaticBanruralTelus International

    What Our Learners Say

    Passed First Time with Real Confidence

    "The trainer made the ITIL Value System and the product and service lifecycle genuinely easy to follow. The mock exams matched the real format, and I passed the ITIL 5 Foundation exam on my first attempt."

    Diego Morales

    Service Desk Analyst

    0/0

    Helped Me Step up into a New Role

    "I moved from a support role into incident management not long after the course. Understanding the guiding principles and the management practices helped me handle real situations far better."

    Ana Lucia Ramirez

    Incident Management Analyst

    0/0

    A Clean Upgrade from ITIL 4

    "Very practical sessions on value streams and continual improvement. I already had ITIL 4 knowledge, and this brought me up to date with the ITIL 5 approach without any wasted time."

    Carlos Estrada

    IT Operations Coordinator

    0/0

    Standardised How Our Teams Work

    "We trained a full delivery team through Invensis Learning. The shared language around practices and value co-creation improved how our teams work with clients almost immediately."

    Maria Fernanda Lopez

    L&D Manager, BPO Sector

    0/0

    Tailored, Flexible and Effective

    "The corporate sessions were tailored to our banking service operations. Scheduling around shifts was easy, and our incident and change handling is measurably more consistent now."

    Roberto Cifuentes

    IT Service Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Guatemala?

    Yes. Guatemala's nearshore BPO and IT sector supports 55,000-plus jobs and is moving into higher-value managed services, so employers in BPO, banking and telecoms increasingly value modern service management skills. Certified professionals stand out for incident, change and service delivery roles. Talk to a learning advisor to see how it fits your goals.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals, service desk and support analysts, digital product managers, and business professionals who work with digital service teams. DevOps, Agile and ITIL 4 professionals also take it to update their knowledge to the ITIL 5 framework.

    Do I need prior experience or ITIL 4 to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but ITIL 4 is not required.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert delivers the certification in over 200 countries.

    Pricing

    How much does ITIL 5 Foundation training cost in Guatemala?

    Training is quoted in Guatemalan quetzales and varies by format, whether live virtual, corporate group or focused 1-to-1. The PeopleCert exam fee is billed separately and varies by region. For a current figure, request a quote and our team will share the options that fit you.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware, industry case studies, practice questions and mock exams, first-attempt exam guidance, and learner support. Exam voucher inclusion varies by package, so confirm it when you enrol.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam fee varies by region and purchasing channel and may be bundled or billed separately depending on your package. Ask a learning advisor to confirm what is included before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and group pricing for service desks, IT operations groups and delivery teams. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses single-answer multiple-choice questions based on the official ITIL 5 Foundation (Version 5.0) syllabus. It covers the nine topic areas of the framework at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (1 hour). It is a closed-book, multiple-choice exam.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly.

    Where and how can I take the exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through your Accredited Training Organization as part of a training and exam package.

    Which version is the exam based on?

    The exam is based on the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS (PeopleCert). Our courseware is aligned to this edition.

    What if I do not pass on the first attempt?

    You can re-sit the exam. Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. Confirm the current re-sit policy and any fees with PeopleCert before booking a retake.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a complete beginner take this course?

    Yes. There are no prerequisites, and the course is designed as an accessible entry point. Trainers explain each concept from the ground up, with case studies and practice questions to build understanding.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 (Version 5.0) syllabus, industry case studies that show the framework in realistic scenarios, practice questions and mock exams to build exam readiness.

    How long is the training?

    The programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus from AXELOS (PeopleCert), the fifth iteration of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Guatemala?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, corporate group training for teams, and focused 1-to-1 training. You can choose the format that best fits your schedule and learning style.

    How soon can I start?

    We run regular batches, so you can usually start within a short time of enrolling. Check the upcoming schedules or talk to a learning advisor to find the next available session.

    How long is the certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle.

    Can I reschedule or transfer my batch?

    Yes. You can reschedule or transfer to another batch, subject to our published policy. Contact our support team and they will help you arrange it.