Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Earn It in Haifa?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Haifa gives you a globally recognised credential in modern digital product and service management. It introduces the ITIL Value System, the product and service lifecycle, value co-creation, and the practices that help organisations create and improve value. Built on ITIL 5 (Version 5.0), the current edition of the framework, the programme covers all nine Foundation topic areas and prepares you for the closed-book exam of 40 questions in 60 minutes, with a 65% pass mark. There are no prerequisites, so it suits IT professionals, digital product owners, and business teams alike. In Haifa, where multinational R&D centres, defence electronics and semiconductor firms cluster around the MATAM technology park, employers value professionals who can manage services the ITIL 5 way. Start your ITIL 5 journey with Invensis Learning and turn structured study into a recognised qualification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Haifa, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Earn It in Haifa?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Haifa, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in HaifaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Your CareerSkills Employers in Haifa Value

    ITIL V5 Foundation Exam Format in HaifaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Haifa

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Careers and Demand in HaifaRoles the Credential Opens

    ITIL 5 Foundation has become a practical marker of service management capability across Haifa, valued by the semiconductor, defence, healthcare and software employers clustered around the MATAM technology park. As multinationals expand their R&D centres and adopt cloud and AI, organisations increasingly hire professionals who can manage digital products and services the ITIL 5 way. Demand runs from service desk and incident roles up to IT service delivery and operations leadership, and here is what the local market shows.

    Why ITIL 5 Skills Are in Demand Across Haifa

    ITIL 5 Foundation is more than a certificate. It is a career step for anyone managing digital services in Haifa. Join professionals who connect service delivery to real business value. Start your journey today.

    Your Haifa Career Transformation

    From IT Support to Service Leadership in Haifa

    Your ITIL 5 Foundation Advantage

    Haifa's technology market is expanding with cloud, AI and R&D investment, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, Ravio, levels.fyi (Israel) 2026.

    How to Get ITIL V5 Founfdation Certified in Haifa Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Haifa is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeCapabilities Aligned to Version 5.0

    This ITIL 5 Foundation programme helps you build current, practical service management knowledge across all nine Foundation topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how digital products and services create value.

    Digital Product and Service Management

    You will learn how modern digital products and services are defined and managed across their lifecycle, how they create value, and why continual improvement is foundational to ITIL 5. This is the core concept the rest of the framework builds on.

    Value Co-Creation in Practice

    Understand how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability. You move from output thinking to outcome-focused service delivery.

    The Four Dimensions of Service Management

    Apply a holistic view using Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape every product and service.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps value flowing.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments in your own organisation.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and see how they connect to create value at every stage.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working that teams can adapt to their own context and maturity.

    Continual Improvement and Value Streams

    Apply the continual improvement model step by step, and learn value stream mapping and management to identify waste, improve flow and visibility, and lift outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Haifa?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ILS 4880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ILS 4880

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your Trusted Partner for ITIL 5 Foundation Training in HaifaAccredited, Instructor-Led and Learner-First

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Haifa who want current, digital-era service management skills and a globally recognised credential. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, exam readiness and real workplace application.

    • Accredited training aligned to the official AXELOS (PeopleCert) ITIL 5 Version 5.0 syllabus
    • Qualified, experienced trainers with real IT service management background
    • Flexible formats: live online (live virtual), classroom and corporate group training
    • Structured courseware covering all nine ITIL 5 Foundation topic areas
    • Practice questions and full-length mock exams for exam readiness
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Haifa and beyond
    • ISO-certified quality and information security standards

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in HaifaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Haifa

    Dan Carmel, Sderot Hanasi, Carmel Center, Carmel Quarter, Haifa, Haifa Subdistrict, Haifa District, 3339108, Israel

    ITIL Version 5 Foundation Training Location in Haifa

    Crowne Plaza Haifa, Haifa

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    Corporate ITIL 5 Training for Haifa TeamsFor Your Teams

    • Suitable for small, medium and large service and IT teams
    • Customised schedules aligned to your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real service management expertise
    • Role-based examples relevant to your industry and services
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Haifa and global sites

    Leading Organisations

    IntelIBMMicrosoftElbit SystemsPhilipsNVIDIA

    What Our Learners Say

    Passed with a Clear Grasp of ITIL 5

    "The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples, and the mock exams matched the actual 40-question format closely. I passed comfortably and now lead incident reviews with far more structure."

    Yael Cohen

    IT Support Team Lead

    0/0

    Beginner Friendly and Practical

    "As someone new to ITIL, I appreciated how the guiding principles were explained in plain language. The practice questions built my confidence, and I could apply value co-creation ideas at work within days of finishing the training."

    Amir Levi

    IT Service Desk Analyst

    0/0

    A Smooth Update to the Latest Standard

    "I moved from ITIL 4 knowledge to the current Version 5.0, and the sessions on the product and service lifecycle and value stream mapping were exactly what I needed. The live virtual format fit around my shift work well."

    Noa Friedman

    IT Operations Coordinator

    0/0

    Aligned Our Whole Support Function

    "We trained a mixed group from our service desk and R&D support teams. The content was tailored to our environment, and afterwards everyone shared the same vocabulary for governance and continual improvement. Coordination from Invensis was excellent."

    David Shapiro

    IT Director, Defence Electronics

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead in a semiconductor R&D centre, I needed a provider who could deliver the current ITIL 5 syllabus at scale. The corporate programme was flexible, well structured, and our pass rate was strong. We will run the next cohort with them too."

    Michal Bar-On

    L&D Manager, Semiconductor R&D

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value. It is based on the current ITIL 5 (Version 5.0) syllabus.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value. It is based on the current ITIL 5 (Version 5.0) syllabus.

    Is ITIL 5 Foundation worth it for professionals in Haifa?

    Yes. Haifa's semiconductor, defence, healthcare and software employers around the MATAM park value structured, current service management skills. ITIL 5 Foundation is globally recognised and opens roles from service desk to service delivery management, making it a strong first credential for the local tech market.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, and business professionals who work with service teams. It also fits DevOps, Agile and SRE practitioners, and anyone updating from ITIL 4 to the current Version 5.0 framework.

    Do I need ITIL 4 or prior experience to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Holders of ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Haifa?

    Training is available on request, as pricing depends on the format you choose, such as live virtual, classroom or corporate group training. The PeopleCert exam fee varies by region and is usually arranged separately. Request a quote to see the current options for Haifa.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the Version 5.0 syllabus, instructor-led sessions, practice questions, mock exams, and learner support. Exam voucher inclusion varies by package, so confirm this when you enrol.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert ITIL 5 Foundation exam voucher, while others price it separately. Ask a learning advisor to confirm what is included before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and R&D support teams. Contact us for a tailored group quote for your organisation in Haifa.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions to be completed in 60 minutes. It is closed book with single-answer questions. You can sit it online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available around the clock, or at a PeopleCert authorised test centre. The exam is often arranged as part of an accredited training and exam package.

    What happens if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our training includes practice questions and mock exams to build readiness and reduce the risk of a resit. Confirm the current resit policy and any fees at peoplecert.org.

    Which version is the ITIL 5 Foundation exam based on?

    The exam is based on the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS (PeopleCert). It covers nine topic areas, including the ITIL Value System, the product and service lifecycle, and value stream mapping and management.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What is the ITIL Value System?

    The ITIL Value System is the overarching framework in ITIL 5. It brings together the guiding principles, governance, value chain activities, management practices and continual improvement so organisations can continually co-create value through digital products and services.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, 60-minute format, helping you identify weak areas and build confidence before exam day.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation syllabus, Version 5.0, the current edition of the framework, so you study the most up-to-date content.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours in total, usually delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Enrollment

    What are the eligibility requirements to enrol?

    There are none. ITIL 5 Foundation is open to all, with no formal education, experience or prior ITIL requirement. Anyone who wants to understand modern service management can enrol and sit the exam.

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Haifa?

    We offer live online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. Choose the format that fits your schedule, whether you are learning individually or with a team.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Selected plans let you reschedule or transfer to another batch. Contact our support team to arrange this and confirm the options for your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.