Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Your Starting Point in Modern IT Service ManagementWhat ITIL 4 Foundation Delivers

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 IT service management scheme from AXELOS, now owned and examined by PeopleCert. ITIL 4 Foundation certification training in Kyoto gives professionals a clear introduction to the Service Value System, the seven guiding principles and the 34 ITIL management practices that modern IT teams rely on. Whether you support users on a service desk, coordinate incidents and changes, or manage service delivery for one of Kyoto's manufacturing or technology employers, this credential proves you understand how value is co-created between service providers and customers. Aligned to the current ITIL 4 syllabus, the course prepares you for the 40-question PeopleCert exam taken in 60 minutes, and it sits as the mandatory first step toward higher ITIL 4 Managing Professional and Strategic Leader qualifications. Get certified with Invensis Learning and take a confident first step into IT service management.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kyoto, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Your Starting Point in Modern IT Service ManagementWhat ITIL 4 Foundation Delivers

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kyoto, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in KyotoDo You Qualify for the ITIL 4 Foundation Exam?

    The Payoff of Getting ITIL 4 CertifiedBenefits for Professionals and Teams

    ITIL 4 Foundation Exam Format in KyotoWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Kyoto

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take Your Career in KyotoRoles, Sectors and Demand

    ITIL 4 has become a common baseline for IT service management roles across Kyoto and the wider Kansai region, valued by electronics manufacturers, technology firms and the managed-service providers that keep their operations running. As Japan faces a deepening IT talent shortage and accelerates digital transformation, professionals who can standardise service delivery are increasingly sought after. Demand spans the service desk through to service delivery and IT management, and here is what the market is telling us right now.

    What Is Driving Demand for ITIL 4 Skills in Kyoto

    ITIL 4 Foundation is more than a credential. It is a practical edge in a market short of IT talent. Join professionals who keep services stable and connect IT to business value. Start your journey today.

    Your Kyoto Career Transformation

    Your IT Service Career Before and After ITIL 4

    See the Shift the Credential Delivers

    Japan's IT services market is expanding while a deepening talent shortage rewards professionals who can standardise service delivery. Here is which side of that line you want to be on in Kyoto.

    Sources: PayScale, ERI SalaryExpert, Glassdoor, Robert Half (Japan) 2026.

    How to Get ITIL 4 Founfdation Certified in KyotoStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Kyoto is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in ITIL 4 FoundationCapabilities You Can Apply at Work

    ITIL 4 Foundation training teaches you the key concepts, terminology and practices of modern IT service management. By the end of the course you can describe the ITIL 4 Service Value System and apply its guiding principles to real service scenarios.

    The ITIL 4 Service Value System

    Understand how the Service Value System ties guiding principles, governance, the value chain, practices and continual improvement into one operating model for value creation.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and keep it simple and practical to adapt ITIL practices to your own organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Core ITIL Management Practices

    Work confidently with key practices including incident management, problem management, change enablement, the service desk and service level management.

    The Service Value Chain

    Use the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, to create value end to end.

    Continual Improvement and Metrics

    Drive ongoing improvement and use SLAs, KPIs and the right metrics to measure service performance and support better decisions.

    Who Should TakeITIL 4 Foundation Certification Training in Kyoto?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 180000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 180000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 in KyotoAccredited, Expert-Led Training

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations building IT service management capability and preparing for the PeopleCert exam. Our programmes combine experienced, certified instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Kyoto, Invensis Learning, a trusted ITIL 4 Foundation training company, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS and PeopleCert ITIL 4 syllabus
    • Experienced, certified trainers with real IT service management practice
    • Flexible live online, classroom and corporate training formats
    • Comprehensive courseware, practice tests and exam simulators
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and enterprises across 100+ countries
    • Guidance on booking and preparing for the official PeopleCert exam

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    Professionals Trained

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in KyotoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Kyoto

    Hyatt Regency Kyoto, Shichijo Dori, Nishinomoncho, Tatsumicho, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 605-0932, Japan

    ITIL 4 Foundation Training Location in Kyoto

    The Westin Miyako Kyoto, Sanjo Dori, Nishikomonozamacho, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 605-0052, Japan

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    Corporate ITIL 4 Training in KyotoStandardise Service Delivery

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or hybrid delivery across Kyoto and Japan
    • Certified trainers with manufacturing and technology sector experience
    • Role-based ITSM examples for better workplace application
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for teams across Kansai and global sites

    Leading Kansai Employers

    KyoceraOmronMurataNidecROHMShimadzu

    What Our Learners Say

    Passed First Time with Real-World Examples

    "The ITIL 4 Foundation course finally gave me the vocabulary to explain incident and change work to the rest of my team. The trainer used real service desk examples, and I passed the PeopleCert exam on my first attempt."

    Kenji Tanaka

    IT Support Engineer

    0/0

    Clear Introduction for a Newcomer

    "I came in with no formal IT service management background, and the guiding principles and Service Value System were explained clearly. The mock exams made the 40-question format feel familiar before exam day."

    Aiko Yamamoto

    Service Desk Analyst

    0/0

    Practical and Well Structured

    "Strong, practical sessions on the management practices and the value chain. Working through the continual improvement model helped me apply ITIL 4 ideas to our managed-services work straight away."

    Hiroshi Nakamura

    Aspiring IT Service Manager

    0/0

    Standardised Our Service Desk Practice

    "We enrolled our service desk team to standardise how they handle incidents and changes. The shared ITIL 4 language reduced confusion across shifts, and the corporate delivery fit our schedule well."

    Yuki Sato

    L&D Manager, Electronics Manufacturer

    0/0

    Better Service Levels for Our Clients

    "Training our operations group on ITIL 4 helped us meet service-level commitments more consistently for our clients. The trainers tailored examples to a managed-services context, which made adoption easier."

    Takashi Mori

    IT Operations Lead, Managed Services Provider

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry credential in IT service management, valued by employers across Kyoto's manufacturing, technology and managed-services sectors. With Japan facing a large IT talent shortage, certified professionals stand out for service desk, incident and service delivery roles. Talk to a learning advisor to plan your path.

    General

    Is the ITIL 4 Foundation certification worth it?

    Yes. ITIL 4 Foundation is a globally recognised entry credential in IT service management, valued by employers across Kyoto's manufacturing, technology and managed-services sectors. With Japan facing a large IT talent shortage, certified professionals stand out for service desk, incident and service delivery roles. Talk to a learning advisor to plan your path.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces the Service Value System, guiding principles and core management practices. It suits IT support staff, service desk teams, and business professionals who want to understand modern IT service management.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management experience is required, which makes it accessible to newcomers and career changers in Kyoto as well as experienced IT professionals.

    Who is the governing body for ITIL 4?

    ITIL was created by AXELOS, which PeopleCert acquired in 2021. PeopleCert is now the sole owner, publisher and examination body for all ITIL qualifications. Invensis Learning delivers training aligned to the official AXELOS and PeopleCert syllabus.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Verify current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS and PeopleCert aligned courseware, practice questions, mock exams, an exam simulator, downloadable resources and learner support. Exam vouchers can be bundled depending on the plan you choose. Request a quote for full inclusions.

    How much does ITIL 4 Foundation training cost in Kyoto?

    Pricing depends on the format you choose, such as live online, classroom or corporate group training, and on whether the PeopleCert exam voucher is bundled. Fees are available on request. Ask a learning advisor for a quote tailored to your needs.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. Some plans bundle the official PeopleCert exam voucher, while others cover training only. PeopleCert pricing varies by region and channel. Contact us to confirm what is included before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and wider technology teams across Kyoto and Japan. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to see upcoming batches.

    Exam

    What if I do not pass the ITIL 4 Foundation exam first time?

    You can re-sit the PeopleCert exam, and our training includes mock exams, an exam simulator and trainer guidance to help you prepare thoroughly. Re-sit fees and policies are set by PeopleCert. Confirm the current re-sit policy at peoplecert.org before booking.

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions, each with a single correct answer. It is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert and tests knowledge and comprehension of ITIL 4 concepts.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you have 60 minutes to complete it. The pass mark is 65%, which means answering 26 of the 40 questions correctly. Broad coverage of all syllabus areas is the best way to prepare.

    How is the ITIL 4 Foundation exam delivered?

    You can take the exam online through PeopleCert's OnVUE proctoring, available around the clock, or at an authorised PeopleCert test centre. This gives learners in Kyoto flexibility to sit the exam from home, the office or a centre.

    Which edition of ITIL does the exam cover?

    The exam is based on ITIL 4, the current edition published from 2019 onward and maintained by AXELOS and PeopleCert. It covers the ITIL 4 Service Value System, guiding principles, four dimensions and core management practices.

    Do I need to attend training before taking the exam?

    Accredited training is recommended but not mandatory, as self-study is also possible. Most candidates prepare more efficiently with an accredited course, which provides structured learning, practice questions and trainer support for the PeopleCert exam.

    Course Content

    Can a beginner take ITIL 4 Foundation?

    Yes. The course is designed for beginners as well as experienced IT staff, with no prerequisites. Trainers introduce the Service Value System and guiding principles step by step, supported by examples and practice, so newcomers in Kyoto can follow comfortably.

    What topics are covered in ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the Service Value Chain, the ITIL management practices, continual improvement, service level agreements, and key metrics and performance indicators.

    What will I learn about the ITIL management practices?

    You will learn how ITIL 4 organises 34 management practices and explore key ones at Foundation level, including incident management, problem management, change enablement, the service desk, service request management and service level management.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and an exam simulator that mirror the 40-question PeopleCert format, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, so you study the up-to-date Service Value System, practices and terminology assessed in the official exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format, complete payment, and receive access to schedules and learning resources. Live online and classroom batches run regularly. See upcoming batches or talk to an advisor to start.

    What training formats are available in Kyoto?

    We offer instructor-led live online (virtual) training, classroom sessions and customised corporate group training. This lets professionals in Kyoto choose the format that best fits their schedule and learning preference.

    Is the training available online for learners in Kyoto?

    Yes. Our ITIL 4 Foundation training online is delivered live with an instructor, so you join interactive virtual sessions from anywhere in Kyoto. You get the same courseware, practice and support as classroom learners.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change and confirm the terms that apply to your enrolment.

    What support do I get during and after the training?

    You receive trainer-led guidance, practice resources and learner support during the course, plus help with booking and preparing for the PeopleCert exam. Reach out to a learning advisor for details on post-training support.