Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Entry Point to Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, owned and awarded by AXELOS (PeopleCert), which introduces the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and improve value in modern digital environments. Invensis Learning's ITIL Version 5 Foundation certification training in Kyoto turns that framework into practical, job-ready capability. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant step on from ITIL 4, with an explicit focus on the full product and service lifecycle, value co-creation and Value Stream Mapping and Management for the digital era. The course is aligned to the ITIL 5 Foundation Syllabus (Version 5.0) and prepares you for the 40-question, 60-minute closed-book exam delivered online via PeopleCert OnVUE or at an authorised test centre. With Kyoto's manufacturers, technology firms and research campuses accelerating digital transformation, IT and business professionals who understand modern service management are in growing demand. Whether you are new to ITIL or moving up from ITIL 4, start your ITIL 5 journey with Invensis Learning and build a globally recognised credential employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kyoto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry Point to Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kyoto, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KyotoDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation Credential?Real Gains for Your IT Career in Kyoto

    ITIL V5 Foundation Exam Format in KyotoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kyoto

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Demand in KyotoWhy ITIL 5 Foundation Pays Off

    ITIL is the world's most widely adopted service management framework, and ITIL 5 Foundation is its current, digital-era entry credential. In Kyoto, demand is rising as electronics, semiconductor, gaming and research employers modernise IT operations and Japan works to close its 2026 Digital Cliff talent gap. Certified professionals move into service desk, incident, problem and service delivery roles, and here is what the local market is telling us right now.

    What Is Driving ITSM Demand Across Kyoto

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern digital service management. Join professionals in Kyoto building the skills that keep digital products reliable and valuable. Start your journey today.

    Your Kyoto Career Transformation

    Your IT Career Before and After ITIL 5

    The Shift ITIL 5 Certification Delivers

    Kyoto's technology, manufacturing and research employers are accelerating digital transformation, and they increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI, Robert Half (Japan) 2026.

    How to Get ITIL V5 Founfdation Certified in Kyoto Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kyoto is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 Foundation CoursePractical Service Management Capability

    The ITIL 5 Foundation training covers all nine official topic areas of the ITIL 5 Foundation Syllabus (Version 5.0). By the end, you can explain the ITIL Value System, apply the guiding principles and describe the product and service lifecycle with confidence.

    Digital Product and Service Management

    You will learn what you gain in ITIL 5 Foundation from the start: how modern organisations create value through digital products and services, how value is co-created with consumers and stakeholders, and how continual improvement runs through the whole lifecycle.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for delivering value in the digital era.

    The Seven Guiding Principles

    Apply the guiding principles, from focus on value and start where you are to keep it simple and practical, and optimise and automate, to make better, faster service management decisions in real situations.

    The Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how these phases work together to create and sustain value.

    Continual Improvement in Practice

    Use the ITIL continual improvement model step by step, from vision to keeping momentum, and embed improvement into every practice and lifecycle phase for long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and using flow metrics to design better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Kyoto?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 220000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 220000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningITIL 5 Foundation Training in Kyoto

    As a trusted ITIL Version 5 Foundation training company in Kyoto, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, credible digital service management skills. As a PeopleCert Accredited Training Organization, we combine accredited trainers, courseware aligned to the official ITIL 5 Foundation Syllabus (Version 5.0), flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional experience built around practical understanding, real-world application and exam success, backed by ISO 9001:2015 quality and ISO 27001:2022 information security certifications.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the official ITIL 5 Foundation Syllabus (Version 5.0)
    • Flexible live virtual, classroom and onsite delivery for Kyoto learners
    • ITIL 5 Foundation exam voucher and mock exams included in packages
    • Industry-driven case studies illustrating the ITIL service value lifecycle
    • First-attempt exam guidance and dedicated post-training support
    • Trusted by professionals and organisations across many industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KyotoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kyoto

    Hyatt Regency Kyoto, Shichijo Dori, Nishinomoncho, Tatsumicho, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 605-0932, Japan

    ITIL Version 5 Foundation Training Location in Kyoto

    The Westin Miyako Kyoto, Sanjo Dori, Nishikomonozamacho, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 605-0052, Japan

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    Corporate ITIL 5 Foundation TrainingBuilt for Kyoto Teams

    • Suitable for small, medium and large IT and product teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Kyoto, Kansai and global sites

    Leading Kyoto Organisations

    KyoceraOmronMurataROHMShimadzuNidec

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the product and service lifecycle genuinely clear. The mock exams matched the real format, and I passed the ITIL 5 Foundation exam on my first attempt. I now use the guiding principles in my daily service desk work."

    Haruto Tanaka

    IT Service Desk Analyst

    0/0

    A Clear Upgrade from ITIL 4

    "Moving from ITIL 4, I wanted to understand what actually changed in ITIL 5. The sessions on value stream mapping and continual improvement were excellent and very practical. The courseware aligned closely with the official syllabus."

    Yui Nakamura

    Incident Manager

    0/0

    Approachable Even for Non-IT Roles

    "As a product owner with a non-IT background, I found the course approachable and relevant. The four dimensions and value co-creation ideas helped me work far better with our digital service teams."

    Sota Fujimoto

    Digital Product Owner

    0/0

    Standardised How Our Team Works

    "We trained a full IT operations team through Invensis Learning. Delivery was flexible around our shifts, and the common ITIL 5 language noticeably improved how the team handles incidents and problems across sites."

    Aiko Sasaki

    IT Operations Lead, Electronics Manufacturer

    0/0

    Strong Fit for Our Transformation Goals

    "As an L&D manager, I needed a provider that could align training to our digital transformation goals. The corporate programme was well organised, the trainers were credible, and our teams now share a consistent service management approach."

    Kenji Watanabe

    Learning and Development Manager, Technology Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is the current, globally recognised entry credential in IT service management, and demand is rising in Kyoto as employers modernise IT operations and address Japan's 2026 Digital Cliff talent gap. It opens service desk, incident, problem and service delivery roles across electronics, semiconductor, gaming and research sectors.

    General

    Is ITIL 5 Foundation worth it for IT professionals in Kyoto?

    Yes. ITIL 5 Foundation is the current, globally recognised entry credential in IT service management, and demand is rising in Kyoto as employers modernise IT operations and address Japan's 2026 Digital Cliff talent gap. It opens service desk, incident, problem and service delivery roles across electronics, semiconductor, gaming and research sectors.

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required to start ITIL 5 Foundation.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Kyoto?

    Training fees vary by format and package, and are available on request. Most packages bundle accredited courseware, mock exams and the PeopleCert exam voucher into one price. Request a quote or talk to a learning advisor for current pricing in your preferred format.

    What is included in the ITIL 5 Foundation course fee?

    Packages typically include courseware aligned to the ITIL 5 Foundation Syllabus (Version 5.0), industry case studies, mock exams and practice questions, first-attempt exam guidance, and the PeopleCert exam voucher. Confirm the exact inclusions for your chosen package when you enrol.

    Is the ITIL 5 Foundation exam fee included in the price?

    In most training packages the PeopleCert ITIL 5 Foundation exam voucher is included, but this varies by package. Exam pricing itself varies by region and channel. Ask a learning advisor to confirm whether your package includes the voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, product and transformation teams in Kyoto. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    Our training is built for a first-time pass, with mock exams, practice questions and first-attempt guidance. If you do need to resit, you can rebook the exam through PeopleCert. Ask about retake support options when you enrol.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions with a single answer each. You have 60 minutes to complete it, and it is closed book. It is delivered online via PeopleCert OnVUE or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, meaning you must answer at least 26 of the 40 questions correctly. The exam is based on the ITIL 5 Foundation Syllabus (Version 5.0) from AXELOS (PeopleCert).

    Where can I take the ITIL 5 Foundation exam in Kyoto?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What topics does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an entry point, with no formal prerequisites, so beginners and business professionals can take it. The training explains every concept from the ground up and includes practice and support to build your confidence.

    What will I learn in the ITIL 5 Foundation training?

    You will learn digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping, all aligned to the official Version 5.0 syllabus.

    How long is the ITIL 5 Foundation course?

    The instructor-led programme runs for 16 hours in total, delivered as two full days or four half-days depending on the schedule. This covers all nine Foundation topic areas and prepares you for the 40-question exam.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams that match the real 40-question, 60-minute closed-book format, helping you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework, so you study the most up-to-date service management content.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website in a few steps: choose your format, complete payment, and receive access to schedules and courseware. Live virtual and classroom batches run regularly. See upcoming schedules or talk to a learning advisor to pick a start date.

    What training formats are available in Kyoto?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training for teams in Kyoto. You can choose the format that best fits your schedule and learning preference.

    Who should take ITIL 5 Foundation?

    It suits IT service management staff, service desk and operations professionals, DevOps and Agile practitioners, digital product managers, and business professionals working with digital service teams. It is ideal for anyone wanting current, recognised service management knowledge.

    Can I reschedule my batch after enrolling?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change that fits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.