Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and it introduces IT and business professionals to modern digital product and service management. ITIL Version 5 Foundation Certification Training in Cambodia gives you a globally recognised credential built on the current ITIL 5 (Version 5.0) syllabus, covering the ITIL Value System, the seven guiding principles and the product and service lifecycle. As Cambodia's banks, fintechs and telecom operators accelerate digital services around platforms like the Bakong payment system, employers increasingly value people who can create, deliver and continually improve value through well-governed IT services. This course suits service desk analysts, IT operations staff, developers and business teams who work with digital services in Phnom Penh and across the country. There are no prerequisites, so you can start today and build a practical, current foundation. Begin your ITIL 5 journey with Invensis Learning and earn a credential recognised across the region.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cambodia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cambodia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CambodiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth EarningSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in CambodiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Cambodia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in CambodiaRoles, Demand and Salary

    ITIL 5 Foundation is becoming a practical differentiator for IT professionals in Cambodia, where banks, fintechs, telecom operators and government programmes are expanding digital services fast. As organisations move services onto platforms like Bakong, they need people who can run reliable, well-governed IT services. Demand is strongest in Phnom Penh across service desk, operations and service management roles, and here is what the market is telling us right now.

    IT Service Challenges Fuelling ITIL Demand in Cambodia

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for anyone who runs digital services. Join professionals across Cambodia who bring order, reliability and value to IT. Start your journey today.

    Your Cambodia Career Transformation

    Your IT Career Before and After ITIL 5 Foundation

    See the Difference the Credential Makes

    Cambodia's digital economy is expanding with fintech growth, national payment infrastructure and government digitalisation, and employers increasingly separate professionals who can govern services from those who only react to problems. Here is which side of that line you want to be on.

    Sources: Paylab, WorldSalaries, LomaTechnology (Cambodia) 2026.

    How to Get ITIL V5 Founfdation Certified in CambodiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Cambodia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in ITIL 5 FoundationPractical ITSM Capability for the Digital Era

    In ITIL 5 Foundation you will learn the core concepts, practices and vocabulary of modern digital service management, mapped to the nine topic areas of the official AXELOS (PeopleCert) Version 5.0 syllabus. Each area builds practical capability you can apply at work and take into the exam.

    Digital Product and Service Management Concepts

    Understand what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement sits at the heart of the ITIL 5 framework.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and how the four dimensions give a holistic view of service management.

    The ITIL Value System and Governance

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate to real decisions.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Continual Improvement and Value Stream Mapping

    Use the continual improvement model and value stream mapping techniques to make work visible, remove waste, and improve flow and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Cambodia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in CambodiaYour Accredited Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Cambodia looking to build modern service management capability and prepare for the AXELOS (PeopleCert) exam. Our programmes combine accredited instructors, flexible delivery, organised courseware and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Cambodia, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, whether you enrol as an individual or plan corporate training for your team.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Experienced, accredited trainers with real IT service management experience
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured, ITIL 5 aligned courseware and practice questions
    • Guidance to prepare for the AXELOS (PeopleCert) Foundation exam
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Cambodia
    • ISO 9001 and ISO 27001 certified training operations

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CambodiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Cambodia

    Raffles Hotel Le Royal, Preah Botum Suryavong (St. 75), Boeung Kak Community, Sangkat Srah Chak, Khan Daun Penh, Phnom Penh, 120210, Kingdom of Cambodia

    ITIL Version 5 Foundation Training Location in Cambodia

    Sofitel Phnom Penh Phokeethra, Xiao Ma Street, Koh Pich, Sangkat Tonle Bassac, Khan Chamkar Mon, Phnom Penh, 120101, Kingdom of Cambodia

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    Corporate ITIL TrainingStandardise IT Service Delivery

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team availability
    • Onsite, live virtual or hybrid delivery across Cambodia
    • Accredited trainers with real service management experience
    • Role-based examples relevant to banking, fintech and telecom
    • Dedicated coordination and learner support for groups
    • Scalable delivery for local and regional teams

    Leading Organisations

    ABA BankSmart AxiataACLEDA BankWing BankCellcardCanadia Bank

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles easy to follow, and the practice questions matched the exam style well. I passed the Foundation exam on my first attempt and now use the concepts on our service desk."

    Sophea Chan

    IT Service Desk Analyst, Banking

    0/0

    Practical and Relevant to My Role

    "Very practical sessions on the product and service lifecycle and continual improvement. The examples from digital services in Cambodia helped me connect the theory to my daily work in IT operations."

    Dara Kim

    IT Operations Executive, Telecom

    0/0

    A Confident Start in ITSM

    "As someone new to ITIL, the no-prerequisite start and clear structure gave me confidence. The value stream mapping module was a highlight and I feel ready to grow into a service management role."

    Sokha Prak

    Junior Systems Administrator, Fintech

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    A Shared Framework Across the Team

    "We trained our support team with Invensis Learning and now everyone shares the same ITIL 5 language. Incident handling has become more consistent and our customers notice the improvement in reliability."

    Vibol Meas

    IT Manager, Financial Services

    0/0

    Flexible Corporate Training That Delivered

    "The corporate delivery was flexible and fit around our schedule. The trainer tailored examples to our digital services, and the team came away with practical skills in governance and continual improvement."

    Chanthou Sok

    Learning and Development Lead, Telecom

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

    Is ITIL 5 Foundation worth it for professionals in Cambodia?

    Yes. As Cambodia's banks, fintechs and telecom operators expand digital services around platforms like Bakong, employers value people who can run reliable, well-governed IT services. ITIL 5 Foundation is a globally recognised credential that helps you stand out for service desk, operations and service management roles.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required to enrol or to sit the exam.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert delivers the certification in over 200 countries, so the credential travels well beyond Cambodia.

    Pricing

    How much does ITIL 5 Foundation training cost in Cambodia?

    Training is usually offered as a combined training and exam package, and pricing varies by format and provider. We quote current fees on request. Contact a learning advisor for a tailored quote for individual or corporate training in Cambodia.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions and mock exams, and learner support. Exam voucher inclusion varies by package, so confirm this when you enrol. Request a quote to see exactly what your package covers.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some bundles include the AXELOS (PeopleCert) exam voucher while others price it separately. Ask a learning advisor which option suits you best.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a group quote tailored to your organisation in Cambodia.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It can be taken online through PeopleCert's OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means you need at least 26 correct answers out of 40. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through an Accredited Training Organization as part of a training and exam package.

    What if I do not pass the exam on the first attempt?

    You can re-sit the exam. Our training includes practice questions, mock exams and first-attempt guidance to help you pass. Verify the current re-sit policy and any fees at peoplecert.org when you book.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine topic areas of the syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an entry point. The training builds concepts from the ground up, so beginners and experienced professionals alike can follow it and prepare for the exam.

    How long is the training and what is the schedule?

    The programme is a 16-hour course, typically delivered as two full days or four half-days, depending on the schedule. Live virtual and corporate formats are available to fit around work.

    What learning materials and practice resources are provided?

    You receive ITIL 5 aligned courseware, case studies, practice questions and mock exams, plus first-attempt guidance. Materials are accessible online so you can revise across devices before the exam.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you study the current framework, terminology and practices.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Cambodia?

    We offer online (live virtual) instructor-led training, classroom sessions where available, self-paced options, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    Are there any prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so you can enrol regardless of your education, experience or prior ITIL knowledge. It is open to IT and business professionals alike.

    How soon can I start after enrolling?

    You can begin as soon as your enrolment is confirmed, with upcoming live virtual batches scheduled regularly. See upcoming schedules or ask a learning advisor about the next available cohort in your time zone.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this and to check the details that apply to your enrolment.