Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL Version 5 Foundation certification training in Kuwait gives you a clear route into modern digital product and service management. Version 5.0 is the fifth iteration of the IT Infrastructure Library, built around the ITIL Value System, the product and service lifecycle, value co-creation and value stream management for the digital era. Across Kuwait, banks, telecom operators, oil and gas majors and government entities delivering the New Kuwait 2035 agenda run large digital service portfolios, and they reward professionals who can standardise IT service delivery. This foundation credential proves you understand the seven guiding principles, the four dimensions and the practices that keep services reliable. Whether you are new to ITSM or refreshing knowledge from ITIL 4, the course prepares you for the 40-question, 60-minute exam. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised credential that employers across Kuwait trust.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kuwait, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kuwait, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KuwaitDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Credential Is Worth ItFor Professionals and Teams in Kuwait

    ITIL V5 Foundation Exam Format in KuwaitWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kuwait

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in KuwaitRoles the Credential Opens

    ITIL 5 skills are among the most valued IT credentials across Kuwait, sought by banks, telecom operators, oil and gas majors and government entities delivering the New Kuwait 2035 digital agenda. As organisations move services to the cloud and modernise IT operations, employers reward professionals who keep digital services reliable and aligned to value. Demand runs from service desk analyst up to IT manager and head of IT operations, and here is what the Kuwait market is telling us now.

    Why ITIL 5 Skills Are in Demand Across Kuwait

    ITIL 5 Foundation is more than a certificate. It is a career accelerator for IT service professionals in Kuwait. Join those who standardise service delivery and connect IT to value. Start your journey today.

    Your Kuwait Career Transformation

    Your Career Before and After ITIL 5

    The Foundation Transformation

    Kuwait's IT sector is expanding fast with digital banking, e-government and cloud programmes, and employers increasingly separate certified ITSM professionals from the rest. Here is which side of that line you want to be on.

    Sources: worldsalaries, PayScale, Glassdoor (Kuwait) 2026.

    How to Get ITIL V5 Founfdation Certified in KuwaitStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kuwait is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in ITIL 5 FoundationSkills for Modern Service Delivery

    This ITIL 5 Foundation programme builds practical service management capability aligned to the official Version 5.0 syllabus. By the end you can explain the ITIL Value System, apply the guiding principles, and support reliable, value-driven digital services.

    Digital Product and Service Concepts

    In ITIL 5 Foundation you will learn how digital products and services create value and move through the full lifecycle, from discovery and design to operation, delivery and support in modern environments.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps organisations co-creating value.

    Four Dimensions and Value Co-Creation

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, and see how value is co-created with consumers and stakeholders.

    The Seven Guiding Principles

    Use the seven ITIL guiding principles, from focus on value to optimise and automate, to make better service decisions and adapt practices to real digital environments in Kuwait workplaces.

    ITIL Management Practices

    Explore core ITIL management practices such as incident management, problem management, change enablement and service level management, and how official practice guides support consistent ways of working.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to raise service performance and outcomes over time.

    Who Should TakeITIL V5 Foundation Certification Training in Kuwait?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Us for ITIL Version 5 Foundation in KuwaitAccredited, Expert-Led Training

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Kuwait that want to build modern service management capability and prepare for the entry-level exam. Our programmes combine PeopleCert-accredited trainers, flexible delivery formats, ITIL 5 aligned courseware, and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Kuwait, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes, whether you enrol as an individual or plan corporate training for your team.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Experienced, PeopleCert-accredited ITSM trainers
    • Live virtual, classroom and onsite formats for Kuwait learners
    • ITIL 5 aligned courseware, case studies and mock exams
    • First-attempt exam guidance and exam voucher support
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Corporate group training tailored to your organisation

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in KuwaitInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kuwait

    Grand Hyatt Kuwait, 360 Mall, 6th Ring Road, Al Zahra, Block 7, P.O. Box 60 Kuwait, 47451 Kuwait

    ITIL Version 5 Foundation Training Location in Kuwait

    Waldorf Astoria Kuwait, 1873 Sheikh Zayed Bin Sultan Al Nahyan Rd, Kuwait 92000, Kuwait

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    Corporate ITIL 5 Foundation Training in KuwaitFor Your IT Teams

    • Customised ITIL 5 training for IT teams and departments
    • Onsite, live virtual or hybrid delivery across Kuwait
    • Training schedules aligned with your team's availability
    • Accredited trainers with real IT service management experience
    • Role-based examples from banking, telecom, energy and government
    • Volume-based pricing and dedicated programme coordination
    • Progress tracking, assessments and post-training support

    Trusted by Leading Organisations

    National Bank Of KuwaitZainGulf BankKuwait National Petroleum CompanyOoredooKuwait Finance House

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation training made the Value System and guiding principles genuinely easy to follow. The mock exams matched the real format closely, and I passed on my first attempt. I now use the practices every day on our service desk."

    Ahmad Al-Rashidi

    Service Desk Lead, Banking

    0/0

    A Clear Route into Service Management

    "As someone moving from a technical support role, I wanted a modern ITSM credential. The trainer explained the four dimensions and value streams with clear examples, and the pace suited working professionals in Kuwait."

    Fatima Al-Sabah

    IT Support Engineer

    0/0

    Practical and Well Structured

    "Good balance of theory and practical discussion. The continual improvement model and management practices are directly relevant to how our team handles incidents and changes. The exam prep resources were very useful."

    Rashed Al-Otaibi

    IT Analyst

    0/0

    Standardised Our Service Delivery

    "We enrolled our IT operations team for onsite ITIL 5 training. The content was tailored to our banking context, and the shared framework has already reduced back-and-forth between support tiers. Delivery and coordination were excellent."

    Mona Al-Failakawi

    L&D Manager, Financial Services

    0/0

    Strong Corporate Training Experience

    "Invensis Learning ran a live virtual ITIL 5 Foundation cohort for our telecom team. The trainer kept sessions interactive and the mock exams built real confidence. A high pass rate and a common ITSM language across the group."

    Yousef Al-Kandari

    Head of IT Operations, Telecom

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    General

    What is ITIL Version 5 Foundation certification?

    ITIL Version 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it in Kuwait?

    Yes. ITIL 5 is a globally recognised credential valued by Kuwait's banks, telecom operators, energy majors and government entities modernising IT under New Kuwait 2035. It supports roles from service desk analyst to IT manager, where salaries in Kuwait range widely, so it offers a strong return on a foundation-level investment.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk staff, IT operations teams, digital product owners, DevOps and Agile practitioners, and career changers. There are no prerequisites, so it is open to anyone who wants a modern grounding in service management.

    Is ITIL 5 Foundation recognised in Kuwait?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers across Kuwait and internationally, from banking and telecom to oil, gas and the public sector.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Kuwait?

    ITIL 5 Foundation training fees in Kuwait vary by format, such as live virtual, classroom or corporate group training, and by inclusions like the exam voucher. Pricing is available on request in KWD. Request a quote and a learning advisor will share current batch prices.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, case studies, practice questions and mock exams, first-attempt exam guidance, and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. Some ITIL 5 Foundation packages bundle the PeopleCert exam voucher with the training, while others price it separately. Ask your learning advisor which option applies so you have a clear total cost before you enrol.

    Do you offer corporate or group discounts in Kuwait?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations teams, service desks and wider digital groups in Kuwait. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    How many questions are on the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book exam with single-answer multiple-choice questions, based on the official ITIL 5 (Version 5.0) syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is at least 26 correct answers out of 40 questions. Broad understanding across the nine topic areas is the best way to prepare.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It tests knowledge and comprehension of ITIL 5 key concepts, the ITIL Value System, the product and service lifecycle, and management practices.

    Where can I take the ITIL 5 Foundation exam in Kuwait?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through an Accredited Training Organization as part of your training and exam package.

    Do I need any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare you for the exam.

    What if I do not pass the exam first time?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. If you need to re-sit, PeopleCert allows re-takes under its policy. Ask your learning advisor about retake support and any Flexi options.

    Course Content

    What topics does ITIL 5 Foundation cover?

    The course covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need prior ITIL knowledge to take this course?

    No prior ITIL knowledge is required. The course is designed as an entry point and builds concepts from the ground up. Professionals holding ITIL 4 will recognise some ideas, but ITIL 4 is not a prerequisite.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and full mock exams, plus knowledge checks that map to the nine topic areas. These resources help you build understanding and exam readiness.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Kuwait?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training for teams in Kuwait. You can choose the format that fits your schedule and learning style.

    When are the upcoming batches?

    We run ITIL 5 Foundation batches regularly across weekday and weekend schedules. See upcoming schedules on the course page or ask a learning advisor for the next available dates in your time zone.

    Can I reschedule my enrollment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training more than once. Contact support to arrange this.

    Do you offer corporate training for teams in Kuwait?

    Yes. We deliver onsite and live virtual corporate ITIL 5 training for IT teams across Kuwait, with tailored content, flexible scheduling and volume pricing. Request a group quote to train your team.