Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    ITIL 4 Foundation certification training in Skopje gives IT and business professionals a clear, practical introduction to modern IT service management. The ITIL 4 Foundation (ITIL-F) credential, governed by AXELOS and examined by PeopleCert, is the entry point to the ITIL 4 scheme and is recognised by employers across Skopje's fast-growing outsourcing, banking and telecom sectors. You learn how the ITIL 4 Service Value System, the seven guiding principles and the 34 management practices help organisations create, deliver and continually improve tech-enabled services. The course suits service desk staff, support analysts and professionals moving into service management, with no formal prerequisites to begin. With nearshoring demand rising and IT teams across North Macedonia adopting standardised service delivery, certified professionals stand out. Start your ITIL journey with Invensis Learning and build skills employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Skopje, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Skopje, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in SkopjeDo You Qualify for the ITIL 4 Foundation Exam?

    Why an ITIL 4 Credential Is Worth Your TimeOutcomes for Professionals and Teams in Skopje

    ITIL 4 Foundation Exam Format in SkopjeWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Skopje

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in SkopjeRoles, Demand and Pay

    ITIL is a recognised marker of service management capability across Skopje, valued by the outsourcing, banking, telecom and BPO employers that deliver IT services to EU and DACH clients. As nearshore demand grows and teams standardise their service delivery, professionals who understand the ITIL 4 framework are increasingly sought after. Demand spans the ladder, from service desk and support analyst roles up to service manager and delivery manager, and here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in Skopje

    ITIL 4 Foundation is more than a credential. It is a practical edge for service teams supporting EU and DACH clients from Skopje. Join professionals who deliver consistent, value-led IT services. Start your journey today.

    Your Skopje Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    North Macedonia's IT market is expanding with nearshoring, digital transformation and EU-aligned standards, and employers increasingly separate professionals who can manage services from those who only react to tickets. Here is which side of that line you want to be on.

    Sources: Mojaplata.mk, Glassdoor, worldsalaries.com, levels.fyi (North Macedonia) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in SkopjeStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Skopje is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseFrom Service Value to the Guiding Principles

    This ITIL 4 Foundation programme builds practical understanding of modern IT service management, mapped to the official syllabus. By the end you can speak the language of service value, apply the guiding principles, and use core practices to support and improve services.

    Service Management Key Concepts

    Explain what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty, so you can frame everyday IT work in terms of business value.

    The ITIL 4 Service Value System

    Describe how the Service Value System brings guiding principles, governance, the service value chain, practices and continual improvement together to turn demand into value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make practical, adaptable decisions in your own service context.

    The Service Value Chain in Action

    Walk through the six value chain activities, from plan and engage to deliver and support, and see how they combine into value streams that respond to stakeholder needs.

    Core ITIL Management Practices

    Work with key practices including incident management, problem management, change enablement, the service desk and service level management to support users and improve services.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance, identify gaps and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Skopje?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MKD 60190

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MKD 60190

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Skopje?

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations in Skopje looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine certified trainers, accredited courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Skopje, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real service management exposure
    • Flexible formats for individuals, working professionals and corporate teams
    • Live online and classroom delivery that fits Skopje schedules
    • Structured courseware, practice questions and exam-readiness support
    • Practical examples and exercises that connect ITIL 4 to daily work
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across multiple industries

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    Training Courses

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    Hours of Expert Training Delivered

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in SkopjeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Skopje

    Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

    ITIL 4 Foundation Training Location in Skopje

    DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

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    Corporate Training for TeamsUpskill Your Skopje Workforce

    • Suitable for small, medium and large teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified ITSM trainers with relevant industry experience
    • Role-based examples that fit your service operations
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Skopje and global locations

    Leading Organisations

    Makedonski TelekomA1 MacedoniaNetceteraSeavusSigma SoftwareNLB Banka

    What Our Learners Say

    Passed and Applying It at Work

    "The trainer made the Service Value System and guiding principles easy to follow, and the practice questions matched the real exam well. I passed first time and now use ITIL language daily on our service desk."

    Marija Stojanovska

    Service Desk Analyst

    0/0

    A Clear Route into Service Management

    "As someone moving from development into support, the course gave me a clear framework for incidents, problems and changes. The sessions were practical and the exam prep was well structured."

    Bojan Trajkovski

    IT Support Specialist

    0/0

    Practical and Relevant

    "Good balance of theory and real examples. The continual improvement and metrics sections changed how I think about measuring our service quality for EU clients."

    Ana Petrovska

    Incident Management Analyst

    0/0

    Consistent Service Across the Team

    "We trained our support team with Invensis Learning and now everyone shares the same service management language. Incident and change handling is far more consistent, which our clients have noticed."

    Igor Dimitrov

    IT Service Manager, BPO Sector

    0/0

    Tailored Training That Fit Our Operations

    "The corporate sessions were tailored to our delivery centre and scheduled around shifts. Standardising on ITIL 4 has improved how we meet service levels for our DACH clients."

    Elena Nikolova

    L&D Lead, IT Outsourcing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Skopje's outsourcing, banking and telecom employers who deliver IT services to EU and DACH clients. It proves you understand modern service management and gives a clear first step toward service management roles.

    General

    Is the ITIL 4 Foundation certification worth it in Skopje?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued by Skopje's outsourcing, banking and telecom employers who deliver IT services to EU and DACH clients. It proves you understand modern service management and gives a clear first step toward service management roles.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing the Service Value System and modern IT service management. It suits service desk staff, support analysts, IT professionals and business roles that work with IT services. There are no formal prerequisites.

    Why choose Invensis Learning for ITIL 4 training in Skopje?

    Invensis Learning is an accredited training partner offering AXELOS and PeopleCert-aligned courseware, certified ITSM trainers, flexible online and classroom delivery, and structured exam-readiness support, helping you move from learning to certification with a clear path.

    Is ITIL 4 Foundation recognised internationally?

    Yes. ITIL 4 is a globally recognised IT service management framework governed by AXELOS and examined by PeopleCert. The Foundation credential is respected by employers across North Macedonia, Europe and worldwide, which matters for nearshore and EU-facing work.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 4 Foundation training cost in Skopje?

    Training fees are available on request and can be quoted in local currency or EUR, depending on the format you choose. The PeopleCert exam fee is billed separately. Speak with a learning advisor for a tailored quote for your schedule.

    What is included in the course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock tests and exam-readiness support, plus learner support and a course completion record. Confirm exactly what is included when you request a quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately and varies by region and channel. Many learners take a combined training and exam package. Ask a learning advisor for the current options so you can plan the full cost.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, support teams and IT departments in Skopje. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the official AXELOS and PeopleCert syllabus. It can be taken online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the exam and what is the duration?

    The exam has 40 multiple-choice questions and a time limit of 60 minutes. You need 65%, which is 26 correct answers out of 40, to pass.

    Are there any prerequisites for the ITIL 4 Foundation exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Attending an accredited training course is recommended to prepare effectively for the exam.

    Where can I take the exam in Skopje?

    You can take the exam online from home or office through PeopleCert proctoring, available around the clock, or at a PeopleCert authorised test centre. Both options follow the same syllabus and format.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert, and a re-examination fee applies. Our exam-readiness support, practice questions and mock tests are designed to help you prepare with confidence. Verify the current re-sit policy at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management key concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics, mapped to the official syllabus.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites, so beginners and career switchers can take it. The trainer-led sessions, examples and practice materials are designed to build understanding from the ground up.

    What learning resources are provided?

    You receive accredited courseware, practice questions, mock tests and revision aids aligned to the ITIL 4 Foundation syllabus, along with trainer support to help you apply the concepts and prepare for the exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the core practices tested in the exam.

    Will I receive a record of completion after the training?

    Yes. After meeting the course requirements you receive a course completion record. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose an upcoming online or classroom batch that fits your schedule in Skopje. Complete payment to receive access to schedules, courseware and learning resources. Talk to a learning advisor to see available dates.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and classroom training, plus customised corporate group training, so you can choose the format that suits your schedule and learning style.

    Do I need any experience to enrol?

    No experience is required to enrol. ITIL 4 Foundation is designed for IT and business professionals at any career stage, including those new to service management.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this around your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.