Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Macedonia gives IT and business professionals a modern, digital-era grounding in service management aligned to the current ITIL 5 (Version 5.0) syllabus. The course suits service desk analysts, IT operations staff, developers, digital product owners and business professionals working with digital service teams. You learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management, then prepare for the 40-question, 60-minute Foundation exam. With North Macedonia's IT, outsourcing and banking sectors delivering to demanding European clients, a recognised service management credential is a clear career advantage. Start your ITIL 5 journey with Invensis Learning and gain a globally portable qualification employers trust.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macedonia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macedonia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MacedoniaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays OffFor Your Service Management Career

    ITIL V5 Foundation Exam Format in MacedoniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Macedonia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in MacedoniaRoles, Demand and Local Pay

    ITIL 5 Foundation has become a practical passport into service management roles across North Macedonia's fast-growing IT sector, valued by nearshore software firms, BPO providers, banks and telecoms that deliver to demanding European clients. Demand runs from service desk analyst up to IT service delivery manager and ITSM consultant, and here is what the Macedonian market is telling us right now.

    The Service Management Gaps Macedonian Employers Face

    ITIL 5 Foundation is more than a credential. It is a way to prove you can run and improve digital services to a recognised standard. Join professionals across Macedonia building modern service management skills. Start your journey today.

    Your Macedonia Career Transformation

    Your Service Management Career, Rewritten

    Before and After ITIL 5 Foundation

    North Macedonia's IT and outsourcing market is expanding fast, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: Mojaplata.mk, Glassdoor, Levels.fyi (Skopje) 2026.

    How to Get ITIL V5 Founfdation Certified in MacedoniaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Macedonia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildAcross the Nine ITIL 5 Foundation Topics

    Skills covered in ITIL 5 Foundation range from digital service concepts to value stream management. By the end of the programme you can explain the ITIL Value System, apply the seven guiding principles, and support continual improvement in a modern digital organisation, all aligned to the ITIL 5 (Version 5.0) syllabus.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management.

    The ITIL Value System

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Value Co-Creation and the Four Dimensions

    Balance outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic approach.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple and optimise and automate.

    Product and Service Lifecycle and Practices

    Understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support, and the role of ITIL's management practices.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping to identify waste, improve flow and lift outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Macedonia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MKD 73560

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MKD 73560

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Macedonia

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Macedonia who want current, recognised service management skills. Our programmes combine PeopleCert-accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Macedonia, we make the path to certification straightforward. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organisation delivering official ITIL 5 Foundation training
    • Accredited, experienced trainers with real IT service management practice
    • Live online, classroom and corporate delivery for professionals across Macedonia
    • 16-hour programme aligned to the current ITIL 5 (Version 5.0) syllabus
    • ITIL 5 Foundation exam voucher and practice mock exams included
    • Industry case studies and first-attempt exam guidance
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MacedoniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Macedonia

    DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

    ITIL Version 5 Foundation Training Location in Macedonia

    Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Macedonia

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with real service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Macedonia and global locations

    Leading Organisations

    Makedonski TelekomA1 MakedonijaNetceteraKomercijalna BankaSeavusIWConnect

    What Our Learners Say

    From Service Desk to Certified

    "The ITIL 5 Foundation course finally connected the daily work at our service desk to a real framework. The trainer explained the ITIL Value System and guiding principles with clear examples, and the mock exams made the 40-question format feel familiar. I passed first time."

    Marko Stojanovski

    Service Desk Analyst

    0/0

    A Clear Update to ITIL 5

    "Coming from an ITIL 4 background, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream management were exactly what I needed. The content was current and practical for our nearshore delivery work."

    Elena Trajkovska

    IT Operations Lead

    0/0

    Useful Beyond Pure IT Support

    "As a developer moving toward a product role, ITIL 5 Foundation gave me the service management language my team was missing. Continual improvement and value co-creation now make sense in how we plan releases. Well structured and easy to follow."

    Nikola Petrov

    Software Developer

    0/0

    Consistent Standard Across the Team

    "We trained a full service delivery team with Invensis Learning. Delivery was flexible around our shifts, and the trainer tailored examples to our client work. The shared ITIL 5 language has already improved how we handle incidents and changes."

    Ivana Georgievska

    Service Delivery Manager, Outsourcing Sector

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead at a bank, I needed a provider that could upskill our IT teams to a recognised standard. The corporate programme was well organised, the trainers were accredited, and the reporting kept us informed. Strong outcome for our digital service goals."

    Bojan Angelov

    Learning and Development Lead, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Macedonia?

    Yes. ITIL 5 Foundation is a recognised first credential that opens service management roles across North Macedonia's IT, outsourcing, banking and telecom sectors, where employers deliver to demanding European clients. It gives you current, portable skills valued across the EU and worldwide.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. Key changes include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels with you across Macedonia and beyond.

    Pricing

    How much does ITIL 5 Foundation training cost in Macedonia?

    Training is usually bought as a combined training and exam package, and pricing varies by format and delivery mode, so a current fee is available on request. The package typically includes courseware, mock exams and an exam voucher. Request a quote for the latest pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, industry case studies, practice mock exams, an ITIL 5 Foundation exam voucher, first-attempt guidance and learner support. Confirm the exact inclusions for your chosen format with a learning advisor.

    Is the exam fee included in the training price?

    The ITIL 5 Foundation exam voucher is typically included in accredited training packages, though inclusions vary by plan. PeopleCert sets and delivers the exam. Ask our team to confirm whether the voucher is bundled with your selected option.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and delivery teams. Contact us for a tailored group quote for your organisation in Macedonia.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions. It has 40 questions and a duration of 60 minutes, and is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert).

    How many questions are there and what is the passing score?

    The exam has 40 questions, and the passing score is 65%, meaning you must answer at least 26 out of 40 correctly to pass.

    How and where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through the Accredited Training Organisation as part of a training and exam package.

    What topic areas does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What happens if I do not pass on the first attempt?

    Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. If a resit is needed, PeopleCert sets the retake policy and fees, so confirm the current terms at peoplecert.org before rebooking.

    Course Content

    What will I learn in the ITIL 5 Foundation training?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management, aligned to the ITIL 5 (Version 5.0) syllabus.

    What are the seven ITIL guiding principles?

    The seven guiding principles are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    Can a beginner take this course, or do I need experience?

    Beginners are welcome. ITIL 5 Foundation has no prerequisites and is designed as an accessible entry point for IT and business professionals alike. The training builds concepts step by step with practical examples, so no prior ITIL knowledge is needed.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus and the ITIL 5 Foundation publication from AXELOS (PeopleCert).

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Macedonia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help selecting a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions, self-paced options and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live online and classroom formats. Check the upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.