Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry Point to Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL Version 5 Foundation certification training in Namibia gives IT and business professionals a current, globally recognised credential governed by AXELOS (PeopleCert), with examinations delivered by PeopleCert. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management. The Version 5.0 syllabus covers value co-creation, the four dimensions, the seven guiding principles, the management practices and continual improvement at knowledge and comprehension level. As Namibia advances its National Digital Strategy 2025 to 2029 and expands e-government, banking and telecom services, employers increasingly value professionals who can run reliable, value-focused IT services. The credential has no prerequisites, so it suits newcomers and experienced practitioners alike. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Namibia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry Point to Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Namibia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NamibiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Is Worth ItFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in NamibiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Namibia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Outlook in NamibiaRoles, Demand and Earning Potential

    ITIL 5 Foundation is becoming a valued marker of modern IT service management across Namibia, recognised by telecom operators, banks, insurers, mining groups and public sector bodies that run growing digital service portfolios. As the National Digital Strategy expands e-government and cloud adoption accelerates, organisations increasingly need staff who can run reliable, value-focused services. Demand spans service desk analysts, IT support specialists, systems administrators and service delivery managers, and here is what the market is telling us right now.

    IT Service Challenges Fuelling Demand in Namibia

    ITIL 5 Foundation is more than a certificate. It is a springboard into modern IT service management. Join professionals in Namibia who bring structure, reliability and value to digital services. Start your journey today.

    Your Namibia Career Transformation

    From Today's Limits to Modern ITSM Capability

    And Where ITIL 5 Foundation Takes You

    Namibia's digital economy is expanding with e-government, cloud and telecom investment, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, worldsalaries (Namibia) 2026.

    How to Get ITIL V5 Founfdation Certified in NamibiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Namibia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationCapabilities You Can Apply at Work

    The ITIL 5 Foundation programme helps learners build a practical, current understanding of digital product and service management aligned to the Version 5.0 syllabus. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how value streams and continual improvement sustain modern IT services.

    Digital Product and Service Management

    Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their full lifecycle in the digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability across organisations and people, value streams, information and technology, and partners and suppliers.

    The ITIL Value System

    Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    Product and Service Lifecycle and Practices

    Explore the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and the role of ITIL management practices and official practice guides.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Namibia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NAD 20850

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NAD 20850

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 5 in NamibiaYour Certification Partner

    As a trusted ITIL Version 5 Foundation training company in Namibia, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Namibia looking to build modern IT service management capability and prepare for the Version 5.0 exam. As a PeopleCert Accredited Training Organization, we combine qualified trainers, aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Flexible live virtual, onsite and corporate group formats
    • 16-hour programme covering all nine Foundation topic areas
    • Practice questions and mock exams for the 40-question Version 5.0 exam
    • First-attempt guidance to help you clear the ITIL 5 Foundation exam
    • Industry-driven case studies illustrating ITIL service management in practice
    • Dedicated learner support before, during and after training

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    Rated by Learners Worldwide

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    Leaders in Training industry for 12+ years

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    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NamibiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Namibia

    Hilton Windhoek, Rev. Michael Scott Street, Windhoek Central, Windhoek, Khomas Region, 10005, Namibia

    ITIL Version 5 Foundation Training Location in Namibia

    Avani Windhoek Hotel & Casino, 129, Independence Avenue, Windhoek Central, Windhoek, Khomas Region, 10005, Namibia

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    Corporate ITIL 5 for NamibiaStandardise IT Service Delivery

    • Standardise service management practice across your IT teams
    • Customised schedules aligned with your operational availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Qualified trainers with relevant ITSM and industry experience
    • Role-based examples relevant to telecom, banking and public sector
    • Progress tracking, assessments and dedicated group coordination
    • Scalable delivery for teams across Windhoek and wider Namibia

    Leading Namibian Organisations

    MTCTelecom NamibiaBank WindhoekFNB NamibiaNamPowerStandard Bank Namibia

    What Our Learners Say

    Passed the Version 5.0 Exam First Time

    "The ITIL 5 Foundation course made the Value System and guiding principles genuinely clear. The mock exams matched the real format, and I passed the Version 5.0 exam on my first attempt while working full time in Windhoek."

    Tangeni Amukwaya

    IT Support Specialist

    0/0

    A Smooth Update from ITIL 4

    "Coming from ITIL 4, I needed to understand what changed in ITIL 5. The trainer explained the product and service lifecycle and value stream mapping with real examples I could apply on the service desk straight away."

    Selma Nakale

    Service Desk Team Lead

    0/0

    Practical and Well Organised

    "Well-structured content and practical sessions on the four dimensions and continual improvement. The learner support was responsive and the courseware was clearly aligned to the current syllabus."

    Johannes Shikongo

    IT Operations Analyst

    0/0

    Aligned Our Whole IT Team

    "We enrolled our IT service team to standardise how we handle incidents and changes. The group training was tailored to our environment, and the team now shares one language for service management across departments."

    Petrus Haufiku

    IT Manager, Financial Services

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead in the telecom sector, I needed a provider who could deliver accredited ITIL 5 training on our schedule. The onsite sessions were professional, and progress reporting made it easy to show outcomes to leadership."

    Ndapandula Iileka

    Learning and Development Lead, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT and business professionals at any career stage, including those updating from ITIL 4.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT and business professionals at any career stage, including those updating from ITIL 4.

    Is ITIL 5 Foundation worth it for my career in Namibia?

    Yes. As Namibia expands e-government, cloud and telecom services, employers value staff who can run reliable, value-focused IT services. The credential supports roles from service desk analyst to IT manager, where IT management salaries average around N$475,000 a year. Talk to a learning advisor about your goals.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era orientation.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Namibia?

    Training is usually purchased as a combined training and exam package, and pricing varies by format and schedule, so a current quote is available on request. The PeopleCert exam fee varies by region and channel. Request a quote for the latest Namibia pricing.

    What is included in the course fee?

    The training fee typically includes aligned ITIL 5 courseware, industry-driven case studies, practice questions, mock exams, first-attempt guidance and learner support, plus a course completion certificate. Confirm whether the exam voucher is included when you request your quote.

    Is the exam fee included in the training price?

    The exam voucher is often bundled into accredited training packages, but this can vary. PeopleCert pricing depends on region and purchasing channel. Ask a learning advisor to confirm exactly what your package includes.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and transformation teams across Namibia. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 out of 40 questions correctly. Our mock exams and practice questions are built to help you prepare for this standard.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of a training and exam package.

    What topic areas does the exam cover?

    It covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management, all aligned to the Version 5.0 syllabus.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The 16-hour programme builds knowledge step by step, so newcomers and experienced IT staff can both follow it comfortably.

    How long is the training and how is it delivered?

    The instructor-led programme runs for 16 hours, typically over two full days or four half-days. It is delivered live virtual (online), onsite, or as customised corporate group training to fit your schedule.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute format, plus industry-driven case studies, to help you identify weak areas and build exam readiness.

    Is the courseware aligned with the current syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you study the current, digital-era edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, onsite classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start in Namibia?

    New live virtual cohorts run regularly, and corporate group sessions can be scheduled around your team's availability across Windhoek and wider Namibia. Contact a learning advisor to see the next available batches.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.