Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation, the Entry Point to ITIL 4?Your Route into IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme created by AXELOS and now owned and examined by PeopleCert. It introduces IT and business professionals to modern IT service management through the ITIL 4 Service Value System, an end-to-end model for creating, delivering and continually improving tech-enabled products and services. ITIL 4 Foundation certification training in Oslo with Invensis Learning gives you the concepts, terminology and confidence to apply ITIL 4 at work and pass the AXELOS exam on the way to a globally recognised credential. The course suits service desk staff, IT analysts, project team members and managers across Oslo's banking, telecom, energy and public-sector employers. Whether you are formalising service management knowledge, moving into an ITSM role, or standardising practice across a team, this accredited programme builds skills the market values. Start your ITIL 4 journey with certified trainers and a clear, supported path to exam day.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Oslo, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation, the Entry Point to ITIL 4?Your Route into IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Oslo, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in OsloDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earn Your ITIL 4 Foundation CredentialSkills and Recognition That Travel

    ITIL 4 Foundation Exam Format in OsloWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Oslo

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 4 Career Outlook and Pay in OsloRoles Employers Are Hiring For

    ITIL 4 has become a baseline marker of service management capability across Oslo, valued by banks, telecom operators, energy companies, IT consultancies and public agencies that run large, always-on IT services. As Oslo faces an ICT talent shortfall and enterprises modernise delivery, professionals who understand ITIL 4 are in steady demand. Roles range from Service Desk Analyst to Incident and Change Manager and IT Service Delivery Manager, and here is what the local market is telling us right now.

    What Is Driving ITIL Demand Across Oslo

    ITIL 4 is more than a certificate. It is a career step for professionals who keep services reliable and aligned to value. Join those who bring order to modern IT service management in Oslo. Start your journey today.

    Your Oslo Career Transformation

    Where You Stand Today

    Your ITIL 4 Career Shift

    Oslo's IT market is expanding with digital transformation across finance, energy and the public sector, and employers increasingly separate professionals who know a service framework from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, Paylab (Oslo, Norway) 2026.

    How to Get ITIL 4 Founfdation Certified in OsloStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Oslo is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 4 Skills You Will BuildCapabilities You Can Apply at Work

    This programme covers the full ITIL 4 Foundation syllabus, from service management concepts to the Service Value System, practices and continual improvement. By the end, you can speak the language of modern ITSM and apply it to everyday service work.

    Service Management Fundamentals

    You will learn the core concepts of IT service management, including what a service is, how value is co-created between providers and consumers, and the role of utility and warranty in delivering outcomes that matter.

    The ITIL 4 Service Value System

    Understand how the Service Value System ties guiding principles, governance, the service value chain, practices and continual improvement into one model that turns demand into value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to adapt ITIL to real situations at work.

    The Service Value Chain

    Work through the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and see how they combine into value streams.

    Key ITIL 4 Management Practices

    Get to grips with foundational practices including incident management, problem management, change enablement, service desk, service level management and service request management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, and key metrics and performance indicators to measure service quality and drive evidence-based improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Oslo?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NOK 12920

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NOK 12920

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Our ITIL 4 Foundation Training in OsloAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations in Oslo who want to build service management capability and pass the AXELOS exam with confidence. Our programmes combine certified trainers, accredited courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, an established ITIL 4 Foundation training company in Oslo, provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL training partner aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware mapped to the full ITIL 4 Foundation syllabus
    • Practice questions, mock exams and exam-readiness support
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across many industries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in OsloInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Oslo

    Hotel Continental Stortingsgata 24/26, 0117 Oslo, Norway

    ITIL 4 Foundation Training Location in Oslo

    Smart hotel Oslo St. Olavs Gate 26, 0166 Oslo, Norway

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    Corporate ITIL 4 Training in OsloUpskill Your Whole Service Team

    • Suitable for small, medium and large service teams
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant IT service management expertise
    • Role-based, industry-relevant examples for better workplace use
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Oslo and global locations

    Leading Organisations

    DNBTelenorEquinorSchibstedTietoEVRYSopra Steria

    What Our Learners Say

    Passed on the First Attempt

    "The trainer made the Service Value System and guiding principles genuinely easy to follow. The mock questions matched the real exam well, and I passed the ITIL 4 Foundation exam on my first attempt."

    Henrik Solberg

    Service Desk Analyst

    0/0

    Helped Me Step into ITSM

    "I moved from general IT support into an ITSM analyst role soon after the course. Learning the management practices and how incidents, problems and changes connect made a real difference in interviews."

    Ingrid Bakke

    IT Service Management Analyst

    0/0

    Practical and Flexible

    "Clear, well-paced live online sessions that fit around work. The continual improvement and metrics topics were the most useful for my day-to-day role on the service desk."

    Mariusz Lewandowski

    IT Support Engineer

    0/0

    Aligned Our Whole Team

    "We trained our operations team to create a shared service language across several suppliers. Incident handling and change control improved noticeably within a quarter of the rollout."

    Kristin Haugen

    IT Operations Lead, Financial Services

    0/0

    Strong Corporate Delivery

    "Invensis Learning delivered onsite group training that fit our schedule and used examples from our own service model. The certified trainers and reporting made it easy to track team progress."

    Anders Johansen

    L&D Manager, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces modern IT service management through the Service Value System and suits IT and business professionals at any career stage, including service desk staff, analysts, project members and managers.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces modern IT service management through the Service Value System and suits IT and business professionals at any career stage, including service desk staff, analysts, project members and managers.

    Is ITIL 4 Foundation worth it for a career in Oslo?

    Yes. ITIL 4 is widely used across Oslo's banking, telecom, energy and public-sector employers, and the region faces an ICT talent shortfall, so service management skills are in demand. The credential helps you move into ITSM roles such as service desk lead, incident, problem and change management.

    Why choose Invensis Learning for ITIL 4 training?

    Invensis Learning is an accredited ITIL training partner aligned with AXELOS and PeopleCert standards, offering certified trainers, structured courseware, flexible delivery and exam-readiness support, so you can move from learning to certified with a clear, supported path.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. It is designed as an introduction to ITIL 4, so no prior ITIL or ITSM experience is required to enrol or sit the exam.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 4 Foundation training cost in Oslo?

    Training is usually offered as a combined course and exam package, and the price varies by format and provider. The AXELOS exam fee is set by PeopleCert and varies by region. For current pricing in Oslo, request a quote or speak with a learning advisor.

    What is included in the course fee?

    The fee typically includes accredited courseware, certified trainer-led sessions, practice questions, mock exams, learner support and a course completion certificate. Whether the AXELOS exam voucher is bundled depends on the package, so confirm inclusions when you enrol.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and some do not. Exam pricing is set by PeopleCert and varies by region and delivery channel. Ask a learning advisor for a quote that confirms exactly what is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and whole departments in Oslo. Contact us for a tailored quote for your team.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to see upcoming batches.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with multiple-choice questions. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The ITIL 4 Foundation exam has 40 multiple-choice questions and a duration of 60 minutes. The questions cover the nine syllabus areas, from service management concepts to the Service Value System and key practices.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 correct answers out of 40. There are no formal prerequisites to sit the exam, so focus on broad understanding across all nine syllabus areas.

    How do I book and take the ITIL 4 Foundation exam?

    You book the exam through PeopleCert and choose online proctored delivery via OnVUE, available 24/7, or an authorised test centre. Our team can guide you through scheduling so you sit it when you feel ready.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert; re-sit fees and policies are set by PeopleCert, so confirm current terms at peoplecert.org. Our mock exams and trainer support are designed to help you prepare thoroughly for your first attempt.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers the full syllabus: service management concepts, the four dimensions, the Service Value System, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and key metrics and performance indicators.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites, designed for both IT and business professionals. The training starts from first principles, so beginners can follow it with trainer guidance and practical examples.

    What learning materials and practice are included?

    You receive accredited courseware, practice questions, mock exams and topic-wise revision aids that map to the ITIL 4 Foundation syllabus, helping you identify weak areas and build exam readiness.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned with the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, including the Service Value System and the latest management practices.

    What language and format is the training delivered in?

    Training is delivered in English through live online (live virtual) sessions, classroom training, or customised corporate group formats. You can choose the format that best fits your schedule and learning style.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Oslo?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, accredited courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats and schedules are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group sessions, with weekday and weekend options on selected batches. See upcoming schedules or ask an advisor for the next start dates in Oslo.

    How soon can I start the training?

    New batches run regularly across live online and classroom formats. Once you enrol you get immediate access to schedules and learning resources, so you can begin with the next available cohort. Contact us to confirm the soonest start date.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this and to confirm the terms that apply to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.