Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and value co-creation. ITIL 5 Foundation certification training in Norway equips IT and business professionals across Oslo, Bergen and Stavanger to create, deliver and continually improve value in modern digital environments. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on the product and service lifecycle, value stream management and digital-era working. As Norwegian public agencies and enterprises accelerate digitalisation, employers increasingly ask for current-edition service management knowledge, and this credential is the recognised way to prove it. Delivered live virtual and through corporate group training, the programme suits newcomers to ITIL, ITIL 4 holders updating their skills, and DevOps, Agile and product professionals. You leave ready to sit the 40-question Foundation exam and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Norway, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Norway, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NorwayDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Payoff of Getting ITIL 5 CertifiedFor Your Career in Norway

    ITIL V5 Foundation Exam Format in NorwayWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Norway

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Demand in NorwayWhy Choose ITIL 5 Foundation?

    ITIL is the world's most widely adopted service management framework, and current-edition ITIL 5 knowledge is increasingly sought across Norway. As public agencies chase OECD-leading digitalisation and enterprises in telecoms, energy, banking and consulting scale digital services, credentialed service management professionals are in demand. Roles range from service desk lead to IT service manager, service delivery manager and IT operations manager, and here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Norway

    ITIL 5 Foundation is more than a credential. It is the modern service management language Norwegian employers are hiring for. Join professionals who turn IT delivery into measurable value. Start your journey today.

    Your Norway Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Norway's IT market is expanding with public-sector digitalisation, cloud adoption and energy-tech investment, and employers increasingly separate professionals with current-edition service management credentials from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Norway/Oslo) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in NorwayStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Norway is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

    Skills covered in ITIL 5 Foundation span all nine official topic areas of the Version 5.0 syllabus. By the end of the programme, you can speak the modern ITIL language, apply the guiding principles, and connect digital service delivery to real business value.

    Digital Product and Service Foundations

    Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle keeps that value flowing in modern digital organisations.

    The ITIL Value System and Governance

    Explain how the ITIL Value System brings guiding principles, governance, value chain activities, management practices and continual improvement together as one integrated system.

    Apply the Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    Master the Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to co-create value.

    ITIL Management Practices in Action

    Understand the role of ITIL management practices and how official practice guides support consistent, effective and adaptable ways of working across teams and suppliers.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to drive lasting service and outcome improvements.

    Who Should TakeITIL V5 Foundation Certification Training in Norway?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NOK 15840

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NOK 15840

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learn ITIL 5 with Invensis Learning in NorwayTrusted Across the Nordics

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Norway looking to build modern service management capability and pass the Version 5.0 exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, our programme is designed around practical understanding, real-world application and measurable learning outcomes, backed by ISO-certified quality and information security standards.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • PeopleCert-accredited, experienced trainers with real IT service management practice
    • Live virtual and corporate group formats that fit Norwegian working schedules
    • Courseware aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus
    • Practice questions and mock exams that mirror the 40-question Foundation format
    • Guidance to help you clear the exam on your first attempt
    • Dedicated learner support before, during and after your training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    5000+

    Accredited Trainers Globally

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    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NorwayInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Norway

    Britannia Hotel Dronningens gate 5, 7 011 Trondheim, Norway

    ITIL Version 5 Foundation Training Location in Norway

    Snowhotel Kirkenes & Gamme Northern Lights Cabins Sandnesdalen 14, 9910 Bjørnevatn, Norway

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    Corporate ITIL 5 Training for TeamsBuilt Around Your Goals

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team availability in Norway
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Oslo, Bergen, Stavanger and beyond

    Trusted by Leading Norwegian Employers

    TelenorDNBEquinorTietoevrySopra SteriaAtea

    What Our Learners Say

    Passed First Time and Moved Up

    "The trainer made the ITIL Value System and value streams genuinely click for me. I moved from the service desk into a service coordinator role within months, and the mock exams meant I walked into the Foundation exam calm and passed first time."

    Anders Johansen

    IT Service Coordinator

    0/0

    Bridged DevOps and Service Management

    "As a DevOps engineer I wanted to understand how ITIL fits modern delivery. The Version 5.0 content on the guiding principles and continual improvement was practical and current, not theory. I now speak the same service language as our operations teams."

    Ingrid Solberg

    DevOps Engineer

    0/0

    Practical and Well Structured

    "Clear sessions, well-structured materials and a trainer who answered every question. The lifecycle and management practices modules were exactly what I needed to feel confident supporting our cloud services day to day."

    Markus Haugen

    IT Operations Analyst

    0/0

    A Shared Framework Across the Team

    "We trained a mixed group of service desk and change staff. The corporate delivery was tailored to our environment, and having everyone certified on the current ITIL edition gave us a shared framework that visibly improved how we handle incidents."

    Kristine Dahl

    IT Service Delivery Lead, Telecoms Sector

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    Reliable Partner for Team Upskilling

    "As an L&D lead in the public sector, I needed a provider who could deliver current-edition ITIL to a large team on our schedule. Coordination was smooth, trainers were accredited and knowledgeable, and our pass rate was excellent."

    Henrik Berg

    Learning and Development Manager, Public Sector

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL is the world's most widely adopted service management framework, and current-edition ITIL 5 knowledge is increasingly sought across Norway's telecoms, energy, banking, consulting and public sectors. The credential opens roles from service desk lead to IT service manager, where salaries range from around kr 540,000 to well over kr 1.1M.

    General

    Is ITIL 5 Foundation worth it in Norway?

    Yes. ITIL is the world's most widely adopted service management framework, and current-edition ITIL 5 knowledge is increasingly sought across Norway's telecoms, energy, banking, consulting and public sectors. The credential opens roles from service desk lead to IT service manager, where salaries range from around kr 540,000 to well over kr 1.1M.

    What is ITIL 5 Foundation and who is it for?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that create and improve value. It suits IT and business professionals, including those new to ITIL and ITIL 4 holders updating their skills.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping and management, an updated ITIL Value System, and stronger emphasis on value co-creation, sustainability and digital-era working.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    How long is ITIL 5 Foundation valid?

    The certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Check current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Norway?

    Training and exam pricing varies by format, schedule and whether the exam voucher is bundled, and is available on request. The PeopleCert exam fee is set by region and purchasing channel. Speak with a learning advisor for a tailored quote in your preferred format.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware aligned to the Version 5.0 syllabus, live instructor-led sessions, practice questions and mock exams, and learner support. Exam voucher inclusion depends on the package chosen. Request a quote to confirm what your plan includes.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert ITIL 5 Foundation exam voucher while others price training and exam separately. PeopleCert sets the exam fee by region and channel. Ask a learning advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across Norway. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that works for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas, including the ITIL Value System, guiding principles, the product and service lifecycle and value stream management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our mock exams help you build steadily toward that mark across all nine topic areas.

    Where can I sit the ITIL 5 Foundation exam?

    You can take it online via PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of a training and exam package.

    What if I do not pass the exam on the first attempt?

    Our training and mock exams are built to help you pass first time. If you need to resit, PeopleCert handles rebooking and any reexamination fee. Confirm the current resit policy at peoplecert.org, and our team will support your preparation.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine official topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. There are no prerequisites and no prior ITIL knowledge is needed. The Foundation level is designed as an accessible entry point for IT and business professionals alike, with trainer support and hands-on practice throughout.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL 5 Foundation (Version 5.0) syllabus, practice questions, full mock exams and topic-wise revision aids to reinforce each of the nine topic areas.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the current AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you learn the latest edition, including the updated ITIL Value System and value stream management.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs as 16 hours of training, typically delivered over two full days or four half-days. The format covers all nine topic areas and prepares you for the 40-question Foundation exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available in Norway?

    We offer live virtual instructor-led training and customised corporate group training, delivered online or onsite for teams across Oslo, Bergen and Stavanger. Choose the format that best fits your schedule and learning style.

    How soon can I start?

    New live virtual batches run regularly, so you can usually begin within days. See upcoming schedules on our website or talk to a learning advisor to confirm the next available cohort for Norway.

    Are there prerequisites to enrol?

    No. Anyone can enrol in ITIL 5 Foundation training, as the certification has no formal prerequisites. It is open to all professionals regardless of education, experience or prior ITIL knowledge.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team and we will help you arrange it.