Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your First Step in IT Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing you to modern digital product and service management, the ITIL Value System, and the practices organisations use to create and continually improve value. Invensis Learning delivers ITIL 5 Foundation certification training in Qatar as an instructor-led programme aligned to the official AXELOS and PeopleCert syllabus, Version 5.0. Governed by AXELOS and examined by PeopleCert, ITIL 5 is the fifth iteration of the world's most widely adopted IT service management framework. The credential is recognised by employers across Doha and worldwide, from telecom and banking to government and healthcare, making it a strong first step for anyone entering or advancing in IT service management. The course prepares you for the 40-question, 60-minute closed-book Foundation exam and needs no prior experience or prerequisites. Whether you are new to ITIL or updating from ITIL 4, you will build the vocabulary and confidence employers expect. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Qatar, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your First Step in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Qatar, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in QatarDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation TrainingSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in QatarWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Qatar

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in QatarRoles, Demand and Earnings

    ITIL 5 Foundation is increasingly a preferred credential for IT service management roles across Qatar, valued by telecom, banking, government, energy and healthcare employers modernising their digital services. As TASMU Smart Qatar and national digital investment expand, organisations need staff who speak the ITIL language. Demand spans service desk analysts, incident and problem managers, and IT service delivery managers, and here is what the market shows right now.

    Industry Challenges Driving ITIL 5 Demand in Qatar

    ITIL 5 Foundation is more than a credential. It is your entry into modern IT service management. Join professionals across Qatar building the skills employers need. Start your journey today.

    Your Qatar Career Transformation

    Your ITIL 5 Career Transformation

    What Changes Once You Are Certified

    Qatar's IT market is expanding with digital transformation and national investment, and employers increasingly separate ITIL certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Naukrigulf (Qatar) 2026.

    How to Get ITIL V5 Founfdation Certified in QatarStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Qatar is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationApplied to Real Service Management

    ITIL 5 Foundation training covers all nine topic areas of the official PeopleCert syllabus (Version 5.0). By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    In this ITIL 5 Foundation course you will learn how modern digital products and services are managed across their lifecycle, how value is created, and why continual improvement sits at the core of ITIL 5.

    Value Co-Creation

    Understand how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Learn the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams and organisations.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping and management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Qatar?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    QAR 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    QAR 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Invensis Learning for ITIL 5 in QatarAccredited, Expert-Led, Flexible

    As a trusted ITIL Version 5 Foundation training company in Qatar, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations in Qatar building modern IT service management capability. As a PeopleCert Accredited Training Organization, our programmes combine qualified trainers, ITIL 5 aligned courseware, practical case studies and flexible delivery. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around real-world application, exam readiness and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible live virtual, classroom and corporate group formats
    • ITIL 5 aligned courseware, industry case studies and mock exams
    • Exam voucher and first-attempt guidance in accredited packages
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across Qatar and worldwide

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    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in QatarInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Qatar

    Sheraton Grand Doha Resort & Convention Hotel, Qatar

    ITIL Version 5 Foundation Training Location in Qatar

    Sharq Village and Resort, Ras Abu Aboud Street, Al Mina District, Sharq - Al Khalifat, Doha, Qatar

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    Corporate ITIL 5 Training in QatarUpskill Your IT Team

    • Suitable for small, medium and large IT teams
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual or blended formats in Qatar
    • Accredited trainers with real IT service management experience
    • Role-based examples relevant to your industry and services
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across Qatar and global sites

    Trusted by Leading Organisations

    OoredooVodafone QatarQNBQatar AirwaysMEEZAMannai

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave me a clear framework for handling incidents and changes. I passed the exam on my first attempt and now use the guiding principles every day at work."

    Ahmed Al-Kuwari

    Service Desk Team Lead

    0/0

    Clear, Practical and Well Paced

    "Coming from a hands-on support role, the value co-creation and lifecycle topics were eye-opening. The trainer's examples made ITIL 5 easy to apply on the job in Doha."

    Fatima Al-Sulaiti

    IT Support Analyst

    0/0

    A Smooth Update to ITIL 5

    "I updated from ITIL 4, and the mock exams and courseware made the new ITIL 5 concepts simple to grasp. It was great preparation for the PeopleCert Foundation exam."

    Rahul Menon

    IT Operations Engineer

    0/0

    Stronger, More Consistent Service

    "We trained our service management team with Invensis Learning. The shared ITIL 5 language improved how we handle incidents and reporting across the department."

    Noora Al-Marri

    IT Service Delivery Lead

    Banking Sector

    0/0

    Tailored and Delivered on Time

    "The corporate ITIL 5 training was tailored to our services and delivered on schedule. Our team now works to a common framework, which has noticeably reduced rework."

    James Fernandes

    Head of IT

    Telecom Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and core practices. It suits IT and business professionals at any career stage, with no prior experience needed.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and core practices. It suits IT and business professionals at any career stage, with no prior experience needed.

    Is the ITIL 5 Foundation certification worth it in Qatar?

    Yes. ITIL is the world's most widely adopted IT service management framework, and Qatar employers in telecom, banking, government and healthcare list ITIL among preferred certifications. As digital transformation accelerates, certified professionals stand out for service management roles.

    Why choose Invensis Learning for ITIL 5 training in Qatar?

    Invensis Learning is a PeopleCert Accredited Training Organization offering ITIL 5 aligned courseware, accredited trainers, flexible formats and first-attempt exam guidance, helping you move from learning to certified with a clear path. Talk to a learning advisor to get started.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew by earning 60 CPD points within each three-year certification cycle. Verify current renewal options with PeopleCert.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, case studies, mock exams, first-attempt guidance and learner support, and accredited packages usually include the PeopleCert exam voucher. Request a quote for the current inclusions in Qatar.

    How much does ITIL 5 Foundation training cost in Qatar?

    Training fees vary by format and provider, so pricing in Qatar is available on request. The PeopleCert exam fee varies by region and channel and is confirmed at peoplecert.org. Contact us for a tailored quote.

    Is the exam fee included in the training price?

    In accredited packages the ITIL 5 Foundation exam voucher is typically included, but this varies by plan. Confirm exam inclusion when you enrol; PeopleCert sets the exam fee by region.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments in Qatar. Ask about corporate pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS. It can be taken online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge.

    Where can I take the ITIL 5 Foundation exam in Qatar?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. Retake terms are set by PeopleCert, so confirm the current re-sit policy when you book your exam.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas of the ITIL 5 Foundation syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, designed to be accessible to IT and business professionals alike. The training builds concepts from the ground up, so no prior ITIL knowledge is needed.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and full-length mock exams to reinforce learning and prepare for the Foundation exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 Foundation syllabus, Version 5.0, published by PeopleCert and AXELOS.

    How is the training delivered and how long is it?

    The programme is a 16-hour course delivered as two full days or four half-days, through online (live virtual) instructor-led, classroom or corporate group formats.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule in Qatar.

    How soon can I start?

    New batches run regularly for learners in Qatar. Check the upcoming schedules, or talk to a learning advisor to find the next available cohort that suits you.

    Can I reschedule or transfer my enrollment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.