Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value in modern digital environments. Invensis Learning's ITIL 5 Foundation Certification Training in Doha prepares IT and business professionals across Qatar to master these concepts and pass the ITIL 5 (Version 5.0) exam. Aligned to the official PeopleCert ITIL 5 Foundation syllabus, the 16-hour programme covers all nine exam topic areas, from value co-creation and the four dimensions to the seven guiding principles, the product and service lifecycle, and value stream mapping. The closed-book exam has 40 questions in 60 minutes with a 65% pass mark and no formal prerequisites, so anyone can begin. With Qatar accelerating its National Digital Agenda 2030 and TASMU smart programme, employers value professionals who can manage digital services to a recognised standard. Earn a globally respected credential and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Doha, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Doha, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in DohaDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Value of Getting ITIL 5 CertifiedFor Your Career and Your Team in Doha

    ITIL V5 Foundation Exam Format in DohaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Doha

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in DohaWhy Earn the Foundation Cert?

    ITIL 5 Foundation is a practical marker of modern service management skill across Qatar, valued by government digital programmes, banks, telecoms, energy and healthcare employers running large IT service operations. As Doha accelerates its National Digital Agenda 2030 and TASMU smart services, employers increasingly want staff who manage digital products and services to a recognised standard. Demand spans service desk analyst, incident and change manager, and IT service manager roles, and here is what the market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Doha

    ITIL 5 Foundation is more than a credential. It is a launchpad for a service management career in Qatar's fast-growing digital economy. Join professionals who manage digital services to a recognised standard. Start your journey today.

    Your Doha Career Transformation

    From Support Role to Service Management Career

    Your ITIL 5 Transformation in Doha

    Qatar's digital economy is expanding under the National Digital Agenda 2030 and TASMU smart services, and employers increasingly separate professionals with a recognised service management standard from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Paylab (Qatar) 2026; MCIT National Digital Agenda 2030.

    How to Get ITIL V5 Founfdation Certified in Doha Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Doha is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildAcross All Nine ITIL 5 Topic Areas

    The ITIL 5 Foundation programme helps you build modern service management knowledge and exam readiness. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how digital products and services create value across their lifecycle.

    Digital Product and Service Concepts

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement sits at the heart of modern ITIL 5 service management.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of service management.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices and Improvement

    Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to support consistent, effective and lasting ways of working.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Doha?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    QAR 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    QAR 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Doha?

    As a trusted ITIL Version 5 Foundation training company in Doha, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Qatar looking to build modern service management capability and prepare for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware and flexible delivery. Whether you enrol as an individual or plan corporate training for your team in Doha, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
    • Experienced, accredited trainers with real service management expertise
    • Flexible live virtual and onsite formats for individuals and teams
    • Structured materials mapped to the ITIL 5 (Version 5.0) syllabus
    • Practice questions and mock exams for the 40-question format
    • Guidance to help you clear the exam on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DohaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Doha

    Mondrian Doha, Doha

    ITIL Version 5 Foundation Training Location in Doha

    Marsa Malaz Kempinski, The Pearl - Doha The Pearl - Doha, Costa Malaz Bay, Doha

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    Corporate ITIL 5 Training for TeamsUpskill Your Doha Workforce

    • Suitable for small, medium and large teams across Qatar
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based, scenario-driven examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Doha and global locations

    Leading Organisations

    OoredooVodafone QatarQNBQatarEnergyHamad MedicalMannai

    What Our Learners Say

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and guiding principles with clear, real examples. I understood value co-creation quickly and passed the ITIL 5 Foundation exam on my first attempt."

    Fahad

    IT Service Desk Analyst

    0/0

    A Smooth Update to ITIL 5

    "Moving from ITIL 4 to ITIL 5 felt easy with this course. The product and service lifecycle and value stream mapping sections were the most useful for my day-to-day work in Doha."

    Aisha

    Change and Release Coordinator

    0/0

    Practical and Exam-Focused

    "Well-structured sessions and plenty of practice questions. The mock exams matched the real 40-question format, so I felt confident on exam day. Good value for a working professional."

    Rohan

    IT Operations Engineer

    0/0

    Consistent Practice Across the Team

    "We trained our service desk team through Invensis Learning. The onsite delivery in Doha gave everyone a shared ITIL 5 language, and incident handling has become noticeably more consistent since."

    Khalid

    IT Manager, Banking Sector

    0/0

    A Reliable Corporate Training Partner

    "As an L&D lead I needed a partner who could align training to our digital transformation goals. The customised ITIL 5 programme upskilled our IT group and the coordination was excellent throughout."

    Mariam

    L&D Lead, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential valued by Qatar employers in government, banking, telecom, energy and healthcare that run large IT service operations. As Doha scales its National Digital Agenda 2030, current-edition service management skills help you stand out for roles from service desk to IT service manager.

    General

    Is the ITIL 5 Foundation certification worth it in Doha?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS (PeopleCert) credential valued by Qatar employers in government, banking, telecom, energy and healthcare that run large IT service operations. As Doha scales its National Digital Agenda 2030, current-edition service management skills help you stand out for roles from service desk to IT service manager.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and value stream mapping and management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

    Who should take ITIL 5 Foundation training?

    The training suits IT professionals new to ITIL, staff updating from ITIL 4, service desk and IT operations teams, digital product owners, and business professionals who work with digital service teams. It is also the entry point for anyone planning higher ITIL 5 qualifications.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Doha?

    ITIL 5 Foundation training fees in Qatar vary by format and schedule, so pricing is available on request in QAR. The fee typically covers accredited courseware, practice questions and mock exams. Request a quote or speak with a learning advisor for current pricing.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes PeopleCert-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Whether the exam voucher is bundled depends on the package you choose, so confirm inclusions when you request a quote.

    Is the exam fee included in the training price?

    The exam is delivered by PeopleCert and its fee can be bundled with training or billed separately depending on your package. PeopleCert pricing varies by region and channel, so confirm the current exam fee and whether it is included when you enquire.

    Do you offer group or corporate discounts in Qatar?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service desk teams in Doha. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions based on the ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas, from the ITIL Value System to value stream mapping and management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format with no formal prerequisites required to sit it.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus your preparation on broad understanding across all nine topic areas rather than any single section.

    Where can I take the ITIL 5 Foundation exam in Qatar?

    You can take the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your accredited training provider as part of a training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert; re-sit fees and policy are set by PeopleCert, so confirm current details at peoplecert.org. Our trainers also provide first-attempt guidance and mock exams to help you prepare thoroughly.

    Course Content

    Can a beginner take ITIL 5 Foundation training?

    Yes. ITIL 5 Foundation has no formal prerequisites and is open to all, so beginners are welcome. The programme builds from core digital service concepts, and our trainers support you with examples and practice throughout.

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine exam topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full mock exams aligned to the 40-question, 60-minute closed-book format, helping you identify weak areas and build exam readiness before the real exam.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework, so you study the latest concepts and terminology.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Doha?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, onsite classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Doha.

    Are there prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites, so you can enrol regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for both IT and business professionals.

    How soon can I start and see upcoming batches?

    New live virtual and classroom batches run regularly for learners in Qatar. View upcoming schedules on the course page or speak with a learning advisor to pick a start date that works for you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.