Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Change Management Foundation and Practitioner Certification?A People-Side-Of-Change Pathway

    The Change Management Foundation and Practitioner (CM-F&P) certification is a globally recognised, two-level qualification that validates your ability to manage the people and culture side of organisational change. It is grounded in the Change Management Body of Knowledge (CMBoK) from the Change Management Institute and the current Change Management Practitioner Guide, and is examined against the official Foundation and Practitioner syllabi. Delivered as a combined five-day, 40-hour programme, this Change Management certification training in Serbia takes you from Foundation-level understanding to Practitioner-level application across five topic areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management. It suits change managers, HR business partners, project and programme managers, and consultants working across Serbia's banking, ICT, telecom and public-sector employers. Start your change management journey with Invensis Learning and earn two respected credentials on a single pathway.

    What Is the Change Management Foundation and Practitioner Certification?A People-Side-Of-Change Pathway

    Certification Badge

    Key Highlightsof the Change Management Foundation and Practitioner Training Course

    Change Management F&P Certification Eligibility in SerbiaDo You Qualify for the Change Management F&P Exam?

    What You Gain from Change Management CertificationTwo Credentials, One Programme

    Change Management F&P Exam Format in SerbiaWhat to expect on exam day

    The Change Management Foundation and Practitioner exams in Serbia assess your understanding of change management principles and your ability to apply them in real-world organizational environments. The Foundation exam focuses on core concepts, terminology, and frameworks through multiple-choice questions, while the Practitioner exam evaluates your ability to analyze scenarios and apply change management techniques to practical business situations. Understanding the structure, duration, and passing requirements of both exams helps candidates prepare effectively and approach certification with confidence.

    Change Management F&P Certification Cost in Serbia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Change Management Careers and Pay in SerbiaWhy Get Certified?

    Change management has become a valued discipline across Serbia as banks consolidate, state-owned enterprises restructure, and multinational ICT and services firms scale their operations. As EU-accession reforms and digital transformation reshape how organisations work, employers increasingly want professionals who can manage the people side of change, not just deliver projects. Demand spans HR business partners, change managers, organisational development leads and transformation managers, and here is what the market is telling us right now.

    Why Change Management Skills Are in Demand Across Serbia

    Change management is now a core capability, not a nice-to-have. Join Serbian professionals who help organisations adopt change that actually sticks, and lead transformation with confidence. Start your journey today.

    Your Serbia Career Transformation

    Where You Stand Today

    Your Change Management Transformation

    Serbia's transformation agenda is accelerating with EU-accession reform, banking consolidation and digital change, and employers increasingly separate certified change professionals from the rest. Here is which side of that line you want to be on.

    Sources: InfoPlate.rs, Glassdoor (Serbia) 2026; Statistical Office of the Republic of Serbia.

    How to Get Change Management F&P Certified in SerbiaStep-by-Step Certification Process

    Embark on the road to Change Management certification exam success in Serbia. The certification path is a structured two-exam track: complete the 5-day Invensis Learning training, sit the Foundation exam (50 MCQ / 40 min / 50% pass / closed book), then the Practitioner exam (4 case-study questions / 2.5 hours / 50% pass / objective testing). On passing both, you earn the Change Management Foundation and Practitioner credentials.

    Step 1: Eligibility Check

    Begin your Change Management journey by conducting an eligibility check. This step ensures you have the foundational knowledge to maximize the upcoming training.

    Step 2: Exam Preparation

    Dive into comprehensive study materials, practice exams, and expert-authored guides that equip you with the insights and skills needed for the Change Management certification.

    Step 3: Learn

    Enroll in our expert-led Change Management Courses Live Online and embark on a transformative learning experience. Equip yourself with the tools to confidently lead change initiatives and become a change agent within your organization.

    Step 4: Prepare for the Examinations

    Strengthen your readiness using practice questions, mock examinations, case-study exercises, revision plans, and guided learning activities. This stage serves as focused Change Management F&P exam prep training designed to improve confidence and examination performance

    Step 5: Take Exam

    Sit for the Change Management Foundation exam (50 MCQ, 40 min, 50% pass, closed book) and the Practitioner exam (4 case-study questions, 2.5 hours, 50% pass, objective testing). Your efforts culminate as you sit for the Change Management certification exams.

    Step 6: Exam Results

    Once you've completed the exam, it's time to eagerly await your results. Regardless of the outcome, take this moment to reflect on your journey and plan your next change-management engagement.

    Module 1: Individual Change

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Module 2: Team Change

    • Understanding the Nature of theme models
    • Identify leadership issues in Change
    • Learning how to improve team effectiveness. Also, how individuals affect team dynamics
    • Learn Tuckman's model of team change and the development changes teams go through

    Module 3: Organizational Change

    • Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor
    • Learn the eight-step model for transforming your organization
    • Identify the three phases in transition management and distinguish between a planned and transitional change
    • Understand the process involved when managing Change

    Module 4: Leading Change

    • What is the leader's role in the key organizational metaphors
    • Learn the role of a leader in Change Management
    • Identify the leadership focus for the various phases of Change
    • Learn the Goleman leadership skills and practices

    Module 1: Individual Change

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    Module 2: Team Change

    • The elements of theories and models about how individuals affect team dynamics
    • How team members with different MBTI react to one another in teams and their attitudes to change
    • The advantages and disadvantages of similarity and difference between individuals within teams (McCaulley)
    • The contributions and allowable weaknesses of people playing different team roles (Belbin)
    • How team effectiveness can be improved during change using: Glaser and Glaser’s five elements (defined in 0202); Tuckman’s model of team change (defined in 0203); Bion and Turquet’s leadership issues (defined in 0204); the John Adair model; the team leader’s role and behaviors; facilitation; and action learning.
    • How different types of teams and different individuals within teams affect the way teams react to change (as identified in 0201 and 0205)

    Module 3: Organizational Change

    • The key beliefs and assumptions associated with the Machine organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Political Systems organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Organisms organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Flux and Transformation organizational metaphor (Morgan)
    • The underlying principles behind understanding the driving forces and resisting forces in any situation if change is to happen:
    • Force Field Analysis, examining the driving and resisting forces (Lewin)
    • Three-step model of organizational change (Lewin)
    • The factors in the change formula (Beckhard and Harris)
    • The four phases of planned change that draws on the disciplines of project management (Bullock and Batten)
    • The Eight Step Model for transforming your organization (Kotter) (Note: Fig.3.3 on P127 is not examined)
    • The four components in the congruence model that draws on the socio-technical view of organizations and addresses the dynamics of what happens in an organization when we try to change it. (Nadler and Tushman)
    • The three phases in managing transition and the distinction between planned change and transition (Bridges)
    • The “principles of environmental systems” for how organizations operate and its relevance to sustaining and renewing organizational change (Senge et al)

    Module 4: Leading Change

    • The leader’s role linked to each of the four key organizational metaphors
    • The description of visionary leadership including
    • The characteristics of visionary leaders (Bennis)
    • What leaders really do (Kotter)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie)
    • Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie) 4. Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The leadership styles and skills (Goleman)
    • Leadership styles that get results
    • Emotional competencies for leaders
    • The different leadership focus for different phases of change:
    • Kotter’s recommended actions for the first four change steps in leading change
    • Learning how to persevere (Kanter)
    • Leading people through transition (Bridges) (Note: Inner and outer leadership, Table 4.6, P185-6 not examined at Foundation level)
    • The importance of self-knowledge and inner resources:
    • The role of self-knowledge (Bennis)
    • Characteristics of principle-centered leaders (Covey)
    • Covey’s seven habits (Note: Erikson, Table 4.8 is not examined)

    Course Curriculumof the Change Management Foundation and Practitioner Certification Training

    The Change Management F&P curriculum follows the official Change Management Body of Knowledge (CMBoK) and covers Individual, Team, Organizational, and Leading Change at both Foundation and Practitioner depth.

    Change Management Foundation Course Curriculum

    Change Management Practitioner Course Curriculum

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    Skills You Will Build in This ProgrammeFoundation to Practitioner Skills

    This training helps you build change management knowledge, practical application skills and exam readiness across the five CMBoK topic areas. By the end, you can guide individuals and organisations through change and apply proven models to real scenarios.

    Guide Individuals Through Change

    You will learn how people experience change and how to move them through it, applying ADKAR and Bridges' Transition Model to diagnose where individual change stalls and design the right support.

    Lead Organisational Change

    Select and apply the right organisational models, including Lewin's Three-Step Model, Kotter's 8-Step Model, McKinsey 7-S and Schein's view of culture, and assess an organisation's readiness for change.

    Engage Stakeholders and Communicate

    Map and analyse stakeholders, build engagement and communication plans, and use influence principles to move resistant and influential groups through the change.

    Plan and Deliver Change Practice

    Run change impact assessments, build a full change management plan, manage resistance, and design the training and reinforcement that embed new ways of working.

    Build Professional Change Capability

    Apply emotional intelligence, coaching and facilitation, work ethically under pressure, and use the CMBoK to grow as a reflective change practitioner.

    Pass Both Certification Exams

    Prepare for the closed-book Foundation exam and master open-book technique for the scenario-based Practitioner exam, so you can navigate the Practitioner Guide efficiently under timed conditions.

    Who Should TakeChange Management F&P Certification Training in Serbia?

    Change Leaders

    Change Project Managers

    Transformation Managers

    Business Change Managers

    Operational Line Managers

    Project Team Members

    HR Representatives

    Business Managers

    Project and Program Managers

    Who Can Take This Certification Training

    Change Management F&P Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Change Management Foundation & Practitioner learning journey.

    Change Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RSD 125750

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Change Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Change Management F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Change Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build change leadership capabilities, improve transformation outcomes, and support workforce development through structured learning initiatives. This format is ideal for Change Management F&P training for companies in Serbia seeking to equip teams with practical change management skills.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Change Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Change Management F&P coaching for professionals seeking individualized support with certification preparation, stakeholder engagement strategies, and organizational change initiatives.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Change Management Live Virtual Training

    Change Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RSD 125750

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in SerbiaYour Certification Partner

    As a trusted change management training company in Serbia, Invensis Learning delivers structured Change Management Foundation and Practitioner training for professionals and organisations across Serbia who want to build real change capability and pass both exams. Our programmes combine experienced change-qualified trainers, flexible delivery formats, well-organised courseware aligned to the CMBoK, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by our ISO 9001 and ISO 27001 certifications.

    • Experienced, change-qualified trainers with real transformation delivery experience
    • Training aligned to the CMBoK and the current Change Management Practitioner Guide
    • Flexible live virtual, classroom and onsite delivery across Serbia
    • Structured preparation and mock exams for both the Foundation and Practitioner exams
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified delivery
    • Customised corporate training for HR, PMO and transformation teams
    • Dedicated learner support before, during and after your training
    • Case studies and scenario practice that connect models to real change work

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    Level AA conformance, W3C WCAG 2.2

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    Change Management Foundation and Practitioner Training Locations in SerbiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Change Management Foundation and Practitioner Training Location in Serbia

    Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

    Change Management Foundation and Practitioner Training Location in Serbia

    Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

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    Corporate Change Management Training in SerbiaUpskill Your Team

    • Suitable for small, medium and large teams
    • Customised schedules aligned with your organisation's availability
    • Flexible delivery through onsite, offsite, live virtual or hybrid formats
    • Experienced trainers with change and industry-relevant expertise
    • Role-based examples and case studies for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Serbia and global locations

    Trusted by Leading Organisations

    Telekom SrbijaBanca IntesaNISYettelDelta HoldingBosch

    What Our Learners Say

    A Practical Toolkit for Real Change

    "The combined programme gave me a real toolkit for the people side of change. Applying ADKAR and a proper stakeholder analysis to a system rollout at work changed how my team ran adoption, and I cleared both exams on schedule."

    Marko Jovanovic

    Change Analyst, ICT Sector

    0/0

    Structure I Use Every Week

    "As an HR business partner I finally have structured models to bring to leadership conversations. The trainer connected Kotter and Bridges to situations I face every week, and the Practitioner scenarios felt very close to real work."

    Jelena Petrovic

    HR Business Partner, Banking Sector

    0/0

    From Project Delivery to Change Leadership

    "I came from a project background and wanted to lead change, not just deliver scope. The open-book exam technique sessions were the most useful part, and the mock questions built my confidence for the Practitioner exam."

    Nikola Stankovic

    Project Manager, Manufacturing

    0/0

    One Change Language Across the Team

    "We enrolled our transformation office and it standardised how everyone approaches change. Adoption on our last programme improved noticeably because the team now speaks one language of stakeholder engagement and reinforcement."

    Ana Nikolic

    L&D Manager, Telecom Sector

    0/0

    Tailored Training That Delivered Results

    "The corporate delivery was flexible and tailored to our restructuring context. Our managers left able to run impact assessments and resistance plans, which made a measurable difference to how our change initiative landed."

    Milos Djordjevic

    Transformation Lead, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    It is a globally recognised, two-level qualification covering the people and culture side of organisational change. Foundation validates knowledge of change concepts and models, while Practitioner validates your ability to apply them to real change scenarios. Both are grounded in the CMBoK and the current Change Management Practitioner Guide.

    General

    What is the Change Management Foundation and Practitioner certification?

    It is a globally recognised, two-level qualification covering the people and culture side of organisational change. Foundation validates knowledge of change concepts and models, while Practitioner validates your ability to apply them to real change scenarios. Both are grounded in the CMBoK and the current Change Management Practitioner Guide.

    Is the Change Management certification worth it for professionals in Serbia?

    Yes. As Serbia's banks consolidate, state-owned enterprises restructure and ICT firms scale, employers increasingly hire people who can lead adoption and reduce resistance. Certified change roles such as change manager, organisational development lead and transformation manager sit well above the national average pay, making the credential a strong career investment.

    Who should take this Change Management course?

    It suits change managers, HR business partners, project and programme managers, organisational development practitioners, consultants and senior leaders who sponsor change. No prior change management experience is needed to start at Foundation level.

    What are the prerequisites for the Foundation and Practitioner levels?

    The Foundation level has no formal prerequisites and is open to everyone. The Practitioner level requires the Change Management Foundation certification, or an accepted equivalent, before you sit the exam. The combined programme takes you through both levels in sequence.

    Is the Change Management qualification recognised in Serbia and the EU?

    Yes. It is recognised in over 150 countries and is especially respected across the UK, Europe and other markets where change management is an established profession, which makes it a portable credential as Serbia continues its EU-accession path.

    Pricing

    What is included in the Change Management course fee?

    The fee typically includes instructor-led training across both levels, courseware aligned to the CMBoK and Practitioner Guide, case studies, practice questions and mock exams, and learner support. Exam voucher inclusion can vary, so request a quote to confirm what applies to your enrolment.

    How much does Change Management training cost in Serbia?

    Pricing varies by delivery format and whether you enrol as an individual or a group, so exact fees are available on request. Contact a learning advisor for current pricing and any batch offers for Serbia.

    Is the exam fee included in the training price?

    Exam-fee inclusion depends on the package you choose. Some options bundle the Foundation and Practitioner exam vouchers, while others price them separately. Ask us to confirm inclusions before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for HR functions, PMOs and transformation teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What if I do not pass an exam on the first attempt?

    You can resit the exam you did not pass. Our training focuses on first-attempt readiness through structured preparation and full mock exams, and selected plans include a retake option. Ask about the resit policy that applies to your enrolment.

    What is the format of the Foundation exam?

    The Foundation exam is closed book with 50 multiple-choice, single-answer questions and a 40-minute duration. The pass mark is 50%, which is 25 out of 50 correct. It is usually taken at the end of the Foundation part of the programme.

    What is the format of the Practitioner exam?

    The Practitioner exam is open book and scenario-based, with 5 sections each worth 16 marks, giving 80 marks in total, over 2.5 hours. The pass mark is 50%, which is 40 out of 80 marks, and the Change Management Practitioner Guide is permitted.

    What is the passing score for each exam?

    Both exams require 50% to pass. That is 25 out of 50 questions for Foundation and 40 out of 80 marks for Practitioner. You must sit and pass both exams to hold both credentials.

    What does open book mean for the Practitioner exam?

    You may use the Change Management Practitioner Guide during the exam. However, the scenario-based sections require analysis and judgment, so you cannot simply look up answers. Efficient guide navigation and solid method knowledge are both essential.

    Course Content

    Can a beginner take this course without prior change experience?

    Yes. The Foundation level has no prerequisites and starts from first principles, so beginners are welcome. The trainer builds your knowledge before you move into the applied Practitioner content, with practice and support throughout.

    What topics does the Change Management syllabus cover?

    The syllabus covers five topic areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management. Foundation builds knowledge, and Practitioner applies each area to real scenarios.

    Which change management models will I learn?

    You will learn a broad range of models, including ADKAR, Bridges' Transition Model, Lewin's Three-Step Model, Kotter's 8-Step Model, McKinsey 7-S, Schein's model of culture, Goleman's emotional intelligence and Cialdini's principles of influence.

    What learning resources are included?

    You receive courseware aligned to the CMBoK and the Practitioner Guide, industry case studies, practice questions, full mock exams and quizzes, plus guidance on open-book exam technique for the Practitioner level.

    How long is the training and in what format?

    The combined programme runs as a 40-hour course, typically over five full days, with Foundation covered first and Practitioner second. It is delivered as live virtual, classroom or corporate training, so you can choose the format that fits your schedule.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online and join an upcoming live virtual or classroom batch, with new schedules opening regularly for Serbia. Choose your format, complete enrolment, and you will receive access to schedules and courseware. Talk to a learning advisor to find the next batch.

    What training formats are available in Serbia?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training delivered onsite or online for teams across Serbia. Each format covers both the Foundation and Practitioner levels.

    How do I enrol in the course?

    You can enrol through the Invensis Learning website. Select your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources ahead of your start date.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include a pass to attend the training again. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment and preferred format.