Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. It introduces the ITIL 4 service value system, the four dimensions of service management and the practices that help teams create, deliver and continually improve tech-enabled services. Invensis Learning's ITIL 4 Foundation certification training in Serbia prepares IT and business professionals to speak a common service language and apply it on the job. With Serbia's IT services and nearshore delivery sector expanding quickly, employers value people who can standardise incidents, changes and service levels across global clients. There are no formal prerequisites, so the credential suits newcomers and experienced staff alike. Awarded by AXELOS and examined by PeopleCert, it is globally recognised and valid for three years. Start your ITIL journey with accredited, instructor-led training and a clear path to the exam.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Serbia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Serbia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in SerbiaDo You Qualify for the ITIL 4 Foundation Exam?

    Why the ITIL 4 Credential Is Worth EarningWhat You Gain from Certification

    ITIL 4 Foundation Exam Format in SerbiaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Serbia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career Outlook with ITIL 4 in SerbiaRoles, Sectors and Salary Signals

    ITIL 4 has become a core skill across Serbia's fast-growing IT services, nearshore delivery and managed-services sector, where global firms run support and service operations for European and North American clients. As delivery centres mature, employers increasingly look for professionals who can standardise incident, problem and change practices. Demand spans service desk, service delivery and IT operations roles, and here is what the Serbian market is signalling right now.

    Why ITSM Skills Are in Demand Across Serbia

    ITIL 4 is more than a credential. It is a practical toolkit for delivering reliable IT services. Join professionals in Serbia who standardise service management and help their teams meet rising client expectations. Start your journey today.

    Your Serbia Career Transformation

    From Today's Limits to Service Leadership

    And Where ITIL 4 Takes You

    Serbia's IT services and nearshore delivery market is expanding fast, and employers increasingly separate professionals who can manage services from those who only fix problems. Here is which side of that line you want to be on.

    Sources: Glassdoor, InfoPlate (Serbia) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in SerbiaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Serbia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master in This ITIL 4 CourseBuilt Around the Latest Syllabus

    This training builds the practical service management skills employers expect, from the service value system to the practices teams use every day. By the end, you can describe how ITIL 4 helps organisations create, deliver and improve services.

    Service Management Foundations

    You will learn to explain what a service is, how value is co-created between providers and consumers, and the role of utility and warranty in modern IT service management.

    The ITIL Service Value System

    Describe how the service value system, governance and the service value chain connect to turn demand into valuable, tech-enabled products and services.

    The Seven Guiding Principles

    Apply ITIL 4's guiding principles, such as focus on value and keep it simple and practical, to adapt service management to your organisation's context.

    Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services holistically.

    Core ITIL Practices

    Work confidently with key practices including incident management, problem management, change enablement, the service desk and service request management.

    Continual Improvement, SLAs and Metrics

    Use the continual improvement model, service level agreements and key performance indicators to measure performance and keep services getting better.

    Who Should TakeITIL 4 Foundation Certification Training in Serbia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RSD 113630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RSD 113630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor ITIL 4 Foundation Certification Training in Serbia

    As a leading ITIL 4 Foundation training company in Serbia, Invensis Learning delivers structured ITIL 4 training for professionals and organisations looking to build IT service management capability and prepare for the PeopleCert exam. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Serbia, you get a professional learning experience built around practical understanding, real-world application and a clear path to certification.

    • Accredited training partner aligned to AXELOS and PeopleCert standards
    • Expert trainers with real IT service management and delivery experience
    • Live online and corporate formats that fit working professionals in Serbia
    • Accredited courseware, practice questions and sample exams included
    • Guidance on booking and preparing for the PeopleCert exam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across multiple industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in SerbiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Serbia

    Hyatt Regency Belgrade, 5, Milentija Popovića, MZ Staro Sajmište, City Municipality Novi Belgrade, Belgrade, City of Belgrade, Central Serbia, 11070, Serbia

    ITIL 4 Foundation Training Location in Serbia

    Hilton Belgrade, 35, Kralja Milana, Belgrade (Vračar), City Municipality of Vračar, City of Belgrade, Central Serbia, 11167, Serbia

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    Corporate ITIL 4 Training, SerbiaStandardize Service at Scale

    • Customised ITIL 4 training delivered onsite or live online for your team
    • Flexible schedules aligned to your delivery and operations calendar
    • Accredited trainers with real IT service management experience
    • Role-based examples drawn from nearshore and managed-services delivery
    • Progress tracking, assessments and learner support for groups
    • Scalable delivery for teams in Belgrade, Novi Sad and across Serbia
    • Volume-based pricing and dedicated coordination for organisations

    Organisations We Support

    Telekom SrbijaComtradeNCR AtleosEndavaLevi9Schneider Electric

    What Our Learners Say

    Passed First Time and Using It Daily

    "The trainer explained the service value system and guiding principles with real delivery-centre examples. I passed the PeopleCert exam on my first attempt and now apply incident and problem practices every day."

    Milos Petrovic

    Service Desk Analyst

    0/0

    Beginner Friendly and Well Paced

    "As someone new to ITSM, the course was easy to follow. The sample exams matched the real format closely and helped me feel genuinely ready before sitting the exam."

    Jelena Markovic

    IT Support Specialist

    0/0

    Concepts That Connect to Real Work

    "Clear, well-structured live online sessions. I finally understand how change enablement and service level agreements fit together in our managed-services team."

    Nikola Ilic

    Junior IT Operations Engineer

    0/0

    Measurable Improvement for Our Team

    "We trained a delivery team and saw immediate improvement in how they handle incidents and report service levels to clients. The corporate format fit our schedule well."

    Ana Jovanovic

    L&D Manager, IT Services Firm

    0/0

    One Shared Service Language

    "Standardising our team on ITIL 4 gave everyone a shared language. Onboarding new hires is faster and our change process is far more consistent across projects."

    Marko Stankovic

    IT Operations Lead, Fintech

    0/0



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    Locations Worldwide

    99%

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, awarded by AXELOS and examined by PeopleCert. It introduces modern IT service management, including the service value system, guiding principles, four dimensions and core practices.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, awarded by AXELOS and examined by PeopleCert. It introduces modern IT service management, including the service value system, guiding principles, four dimensions and core practices.

    Is ITIL 4 Foundation worth it for professionals in Serbia?

    Yes. With Serbia's IT services and nearshore delivery sector growing quickly, employers value service management skills. The credential is globally recognised and helps you qualify for service desk, service delivery and IT operations roles. Talk to a learning advisor to plan your path.

    Who should take this ITIL 4 course?

    It suits IT support staff, service desk agents, developers, project team members and managers who want to understand modern ITSM. There are no formal prerequisites, so beginners and experienced professionals can both enrol.

    Do I need prior experience or ITIL knowledge?

    No. ITIL 4 Foundation has no formal prerequisites and starts from first principles. Holders of ITIL v3 Foundation can also take the exam directly to update their knowledge to ITIL 4.

    How long is the ITIL 4 Foundation valid?

    The certification is valid for three years. You can renew it by earning CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically covers accredited courseware, instructor-led sessions, practice questions, sample exams and learner support. Exam vouchers may be bundled or billed separately. Request a quote for the latest inclusions in Serbia.

    How much does ITIL 4 Foundation training cost in Serbia?

    Pricing varies by format and schedule, so it is available on request. Live online and corporate group options are quoted on enquiry. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the price?

    It depends on the package. PeopleCert bills exam fees by region and currency, so some plans bundle the voucher while others quote it separately. Confirm the details when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer volume-based pricing for teams and customised corporate training. Ask about group pricing for your organisation in Serbia.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the exam first time?

    You can resit the exam. PeopleCert sets the re-sit policy and fees, and our training includes sample exams and prep support to help you pass with confidence. Ask about re-take options when you enrol.

    What is the format of the ITIL 4 Foundation exam?

    It is a closed-book, multiple-choice exam with 40 questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which means 26 of 40 correct.

    How is the exam delivered?

    PeopleCert delivers the exam online with 24/7 proctoring through its OnVUE system, or at authorised test centres. You choose whichever option is convenient for you.

    What is the pass mark for ITIL 4 Foundation?

    You need 65 percent to pass, which is 26 correct answers out of 40. The exam tests knowledge and comprehension of ITIL 4 concepts and terminology.

    Which ITIL version does the exam cover?

    The exam is based on the current ITIL 4 syllabus from AXELOS and PeopleCert, covering the service value system, four dimensions, guiding principles and the ITIL management practices.

    Course Content

    Can a beginner take the ITIL 4 Foundation course?

    Yes. The course assumes no prior ITIL knowledge and builds concepts from the ground up, making it ideal for beginners as well as experienced IT staff.

    What topics does the ITIL 4 syllabus cover?

    It covers service management concepts, the service value system, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics.

    What learning materials are provided?

    You receive accredited courseware, practice questions, sample exams and reference materials, plus trainer-led examples that connect concepts to real service delivery.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The content is aligned to the current ITIL 4 publication and syllabus from AXELOS and PeopleCert.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions and sample exams that mirror the real format, helping you find weak areas and build readiness before exam day.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online and join the next available batch. Choose live online or corporate group training, complete payment, and you will receive schedules and courseware. Talk to an advisor to see upcoming dates in Serbia.

    What training formats are available?

    We offer instructor-led training online (live virtual) and customised corporate group training, so you can learn in the format that best fits your schedule and team.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch. Contact support to arrange this before your session begins.

    Do you provide support before and after training?

    Yes. Dedicated learner support is available before, during and after the course, including guidance on booking and preparing for your PeopleCert exam.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include flexible reschedule options. Reach out to our team for the details that apply to your enrolment.