Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in Al Jubail?Your Entry into Digital Service Management

    ITIL 5 Foundation certification training in Al Jubail prepares you to manage modern digital products and services using the world's most widely adopted IT service management framework. The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it introduces the ITIL Value System, value co-creation and the product and service lifecycle. In Jubail Industrial City, home to SABIC, Saudi Aramco and Sadara, employers are modernising plant IT, ERP and control systems under Vision 2030 and the Royal Commission's smart city programme. That shift is raising demand for professionals who can run reliable, value-driven IT services, which is exactly what ITIL 5 Foundation validates. The credential suits IT staff, developers, service desk analysts, product owners and business professionals alike, and has no formal prerequisites. Built on the current ITIL 5 Version 5.0 syllabus, the course covers the four dimensions, the seven guiding principles, ITIL management practices, continual improvement and value stream management. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised, digital-era service management credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Al Jubail, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in Al Jubail?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Al Jubail, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Al JubailDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Credential Pays OffFor Professionals and Employers

    ITIL V5 Foundation Exam Format in Al JubailWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Al Jubail

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Roles and Pay in Al JubailWhy the Certification Is in Demand

    Across Jubail Industrial City, ITIL 5 skills are valued by petrochemical, energy, utilities and IT services employers modernising their operations under Vision 2030. As plants adopt cloud, IIoT and integrated smart-city systems, demand is rising for professionals who can run reliable, value-driven IT services, from service desk analyst through to IT service manager. Here is what the market is telling us right now.

    What Is Driving ITIL 5 Demand Across Al Jubail's Industry

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for IT professionals in Al Jubail's industrial economy. Join those who deliver value, not just fix tickets. Start your ITIL 5 journey today.

    Your Al Jubail Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Al Jubail's industrial economy is digitising fast, and employers increasingly separate certified IT service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, ERI SalaryExpert, PayScale (Saudi Arabia) 2026.

    How to Get ITIL V5 Founfdation Certified in Al Jubail Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Al Jubail is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 ProgrammeCapabilities Aligned to the ITIL 5 Syllabus

    This ITIL 5 Foundation training helps you build practical, digital-era service management knowledge and prepares you for the exam. By the end, you can describe the ITIL Value System and apply the guiding principles to real service scenarios.

    Digital Product and Service Management

    Understand what defines modern digital products and services, how value is created, and how products and services are managed across their lifecycle in the digital era.

    The ITIL Value System and Guiding Principles

    Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better service decisions at work.

    The Four Dimensions and Value Co-Creation

    Take a holistic view across organisations and people, value streams, information and technology, and partners, while balancing outcomes, costs, risks and sustainability.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore key ITIL management practices such as incident, problem, change enablement and service desk, and how practice guides support consistent ways of working.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Al Jubail?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SAR 5360

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SAR 5360

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Al Jubail?

    As a trusted ITIL Version 5 Foundation training company in Al Jubail, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Al Jubail that want reliable, value-driven IT operations and a confident exam pass. Our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional training experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Accredited trainers with real IT service management experience
    • Live virtual and classroom formats for Al Jubail professionals
    • ITIL 5 aligned courseware, case studies and mock exams
    • PeopleCert exam voucher and first-attempt guidance included
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Corporate group training for Jubail industrial and IT teams

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Al JubailInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Al Jubail

    InterContinental Al Jubail, Road 6, Al Jubail, Jubail Governorate, Eastern Province, 13100, Saudi Arabia

    ITIL Version 5 Foundation Training Location in Al Jubail

    Park Inn by Radisson Jubail, Al Jubail

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    Corporate ITIL 5 Foundation TrainingFor Your Teams in Al Jubail

    • Tailored ITIL 5 training for plant IT and service desk teams
    • Onsite, live virtual, hybrid or blended delivery in Al Jubail
    • Schedules aligned to shift and operational availability
    • Accredited trainers with industrial IT service experience
    • Group pricing and progress reporting for L&D leaders
    • Standardised service management across sites and departments
    • Scalable delivery for local and regional teams

    Leading Organisations

    SABICSaudi AramcoSadaraMarafiqSaudi KayanStc

    What Our Learners Say

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and guiding principles with real plant examples, which made the concepts easy to apply. I passed the ITIL 5 Foundation exam on my first attempt and now use the incident and problem practices in my daily service desk work."

    Faisal Al-Harbi

    IT Service Desk Analyst

    0/0

    Practical and Beginner Friendly

    "As someone new to ITIL, I found the sessions well structured and practical. The mock exams and clear focus on the product and service lifecycle gave me the confidence to sit the exam and improved how I handle service requests at work."

    Nada Al-Qahtani

    IT Support Specialist

    0/0

    Fit My Working Schedule

    "The live virtual format fit my shift schedule in Jubail, and the trainer answered every question. Learning value stream mapping and continual improvement has changed how I look at our service delivery, not just how I fix tickets."

    Rahul Menon

    Systems Engineer

    0/0

    Standardised Our Service Management

    "We enrolled our IT operations team for corporate ITIL 5 training. The content was tailored to our petrochemical environment, and within weeks the team was using a shared language for incidents and changes. Downtime handling has visibly improved."

    Khalid Al-Otaibi

    IT Manager, Petrochemical Sector

    0/0

    Reliable Corporate Delivery

    "As an L&D lead, I needed a provider that could deliver onsite around plant availability. Invensis Learning coordinated schedules well, and the accredited trainer kept the sessions engaging. Our utilities team now applies the ITIL practices consistently."

    Sara Al-Dossary

    L&D Manager, Utilities Sector

    0/0



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    Locations Worldwide

    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.

    Who should take ITIL 5 Foundation in Al Jubail?

    It suits IT operations staff, service desk analysts, developers, product owners and business professionals who work with digital service teams. In Al Jubail's industrial and IT sectors, it is valuable for anyone modernising plant IT and service delivery under Vision 2030.

    Is ITIL 5 Foundation recognised in Saudi Arabia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers across Saudi Arabia and worldwide, including Jubail's petrochemical, energy and IT organisations.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 Version 5.0 is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping, an updated ITIL Value System and a stronger digital-era and sustainability emphasis.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. You can confirm current renewal options through your PeopleCert account.

    Pricing

    How much does ITIL 5 Foundation training cost in Al Jubail?

    Training fees vary by format, such as live virtual or corporate group training, and by whether the PeopleCert exam voucher is bundled. We quote pricing in SAR based on your chosen option. Request a quote and a learning advisor will share the current fee.

    What is included in the ITIL 5 course fee?

    The fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, learner support and a course completion certificate. Many packages also bundle the PeopleCert exam voucher. Confirm inclusions when you request your quote.

    Is the PeopleCert exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert ITIL 5 Foundation exam voucher, while others price training and exam separately. Exam pricing varies by region and channel, so ask a learning advisor for the current combined price.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and plant operations teams in Al Jubail. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation Version 5.0 syllabus. It covers nine topic areas, from the ITIL Value System to value stream mapping and management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our mock exams and revision support are designed to build broad mastery across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Al Jubail?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam through PeopleCert. Our training includes first-attempt guidance, mock exams and revision support to help you prepare thoroughly. Confirm the current resit policy and fees through your PeopleCert account.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation, or do I need experience?

    Beginners are welcome. ITIL 5 Foundation has no formal prerequisites and no prior ITIL or IT service management knowledge is required. The training builds concepts from the ground up with practical examples and hands-on practice questions.

    What learning resources and materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions, full-length mock exams and revision aids. These help you connect the ITIL Value System and guiding principles to real service delivery scenarios.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation Version 5.0 syllabus published by PeopleCert and AXELOS, so you study the current framework, including value stream mapping and the updated ITIL Value System.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply each one at work.

    Enrollment

    How do I enrol in the ITIL 5 course in Al Jubail?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can guide you through the steps.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule and learning style in Al Jubail.

    Are there any prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge, which makes it an ideal entry point into IT service management.

    How soon can I start the training?

    New live virtual and classroom batches run regularly, and self-paced options let you begin right away. See upcoming schedules or talk to a learning advisor to pick the next batch that suits you.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include the option to attend the training twice. Contact our support team to arrange this.