Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value. This ITIL 5 Foundation certification training in Riyadh gives IT and business professionals a current-edition, globally recognised ITSM credential built for the digital era. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. Riyadh's Vision 2030 digital transformation, with tech roles opening across government, banking and telecoms, makes proven service management skills more valuable than ever. Whether you are new to ITIL or updating from ITIL 4, the course prepares you for the 40-question Foundation exam and the roles that follow. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riyadh, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riyadh, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RiyadhDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn Your ITIL 5 Foundation Credential?The Value You Take Back to Work

    ITIL V5 Foundation Exam Format in RiyadhWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Riyadh

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in RiyadhRoles, Demand and Earning Power

    ITIL 5 Foundation has quickly become a sought-after marker of modern service management skill across Riyadh, valued by government digital programmes, banks, telecoms and IT services firms delivering Vision 2030. As the Kingdom opens more than 150,000 tech roles in 2026 and migrates services to the cloud, employers want professionals who can run incidents, changes and service delivery to a recognised standard. Demand spans service desk analyst through to IT service manager and service delivery lead, and here is what the market shows.

    Why Service Management Skills Are in Demand in Riyadh

    ITIL 5 Foundation is more than a credential. It is a career step for anyone running digital services in Riyadh. Join professionals who manage value, quality and continual improvement to a recognised standard. Start your journey today.

    Your Riyadh Career Transformation

    Where You Stand Before and After ITIL 5 Foundation

    The Career Shift This Credential Delivers

    Riyadh's IT market is expanding fast with Vision 2030, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Hays Saudi Arabia Salary Guide 2026.

    How to Get ITIL V5 Founfdation Certified in Riyadh Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Riyadh is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will GainThe Nine ITIL 5 Topic Areas in Practice

    This ITIL 5 Foundation course builds practical, current-edition service management capability across all nine topic areas of the official AXELOS (PeopleCert) syllabus. By the end, you can explain digital product and service management, apply the guiding principles, and map value streams to improve flow and outcomes.

    Digital Product and Service Management

    Explain what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement is foundational to modern IT service management.

    Value Co-Creation

    Understand how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions of service management, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated ITIL Value System.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices such as incident, problem and change enablement, and how official practice guides support consistent ways of working.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to make work visible, reduce waste, and improve flow, visibility and outcomes.

    Who Should TakeITIL V5 Foundation Certification Training in Riyadh?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SAR 5360

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SAR 5360

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Riyadh?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Riyadh looking to build modern service management capability and prepare for the Foundation exam. Our programmes combine PeopleCert-aligned instructors, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team, Invensis Learning, a trusted ITIL 5 Foundation training company in Riyadh, provides a professional training experience built around practical understanding, real-world application, and measurable learning outcomes.

    • PeopleCert-aligned courseware and qualified, accredited trainers
    • Live virtual, classroom and corporate training formats to fit your schedule
    • Practical case studies drawn from real IT service delivery scenarios
    • Mock exams and practice questions mapped to the ITIL 5 Foundation exam
    • First-attempt exam guidance and dedicated post-training support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and teams across the Middle East and worldwide
    • Flexible schedules for working professionals and corporate groups in Riyadh

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RiyadhInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Riyadh

    The Ritz-Carlton Riyadh, Riyadh

    ITIL Version 5 Foundation Training Location in Riyadh

    Four Seasons Hotel, King Fahd Branch Road, Al-Wurud, Riyadh, Riyadh Governorate, Riyadh Region, 12215, Saudi Arabia

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    Corporate ITIL 5 Foundation Training in RiyadhFor Your Teams

    • Upskill whole IT and service teams to a consistent, current-edition ITIL standard
    • Flexible onsite, live virtual or hybrid delivery across Riyadh and the Kingdom
    • Customised schedules aligned to your team's availability and workload
    • Role-based examples drawn from your sector for stronger workplace application
    • Progress tracking, assessments and dedicated coordination for group training
    • Volume-based pricing for departments, PMOs and IT service functions
    • PeopleCert-aligned trainers with real IT service management experience

    Leading Organisations

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    What Our Learners Say

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and the guiding principles in a way that mapped straight onto our service desk. I passed the Foundation exam on my first attempt and now handle incidents and changes with far more structure."

    Abdullah Al-Harbi

    Service Desk Lead

    0/0

    A Clear Update from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in ITIL 5. The lessons on the product and service lifecycle and value stream mapping were clear and practical. The mock exams matched the real exam format closely."

    Reem Al-Qahtani

    IT Operations Analyst

    0/0

    Beginner Friendly and Practical

    "I joined with no prior ITIL knowledge and the course still made sense from day one. The digital product and service management concepts helped me speak the same language as our IT teams and move towards a service manager role."

    Omar Nasser

    Aspiring IT Service Manager

    0/0

    Standardised Our Team's Practices

    "We trained our operations team ahead of a major cloud migration. The onsite sessions were tailored to our services, and the team now applies continual improvement and change enablement consistently. Coordination with Invensis was smooth throughout."

    Khalid Al-Otaibi

    IT Operations Manager, Banking Sector

    0/0

    Ideal for Large Group Training

    "As an L&D lead in a government digital programme, I needed a current-edition credential for a large group. The flexible virtual delivery and progress reporting made it easy to run, and completion rates were excellent. A strong corporate training partner."

    Sara Al-Dossari

    Learning and Development Lead, Public Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current-edition, globally recognised ITSM credential from AXELOS (PeopleCert), valued by Riyadh employers across government, banking, telecom and IT services. With Vision 2030 opening more than 150,000 tech roles in 2026, proven service management skills help you move into incident, change and service delivery roles.

    General

    Is ITIL 5 Foundation worth it for a career in Riyadh?

    Yes. ITIL 5 Foundation is a current-edition, globally recognised ITSM credential from AXELOS (PeopleCert), valued by Riyadh employers across government, banking, telecom and IT services. With Vision 2030 opening more than 150,000 tech roles in 2026, proven service management skills help you move into incident, change and service delivery roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes PeopleCert-aligned courseware, practice questions, mock exams, case studies, first-attempt exam guidance and learner support. The exam voucher is often bundled with accredited training. For exact inclusions and a quote for Riyadh, request a quote from a learning advisor.

    How much does ITIL 5 Foundation training cost in Riyadh?

    Pricing varies by format, schedule and whether the exam voucher is bundled. Instructor-led and corporate options are quoted on request for Riyadh learners. Contact a learning advisor for current pricing and group rates.

    How much is the ITIL 5 Foundation exam fee?

    The exam fee is set by PeopleCert and varies by region and purchasing channel, so it is billed separately from training unless bundled. Confirm the current exam price at peoplecert.org, or ask us about training and exam packages.

    Do you offer group or corporate discounts in Riyadh?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and digital teams across Riyadh. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and covers nine topic areas, from digital product and service management to value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam in Riyadh?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an Accredited Training Organization as part of a training and exam package.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam. PeopleCert re-sit policies and any fees vary, so confirm the current terms at peoplecert.org. Our mock exams, practice questions and first-attempt guidance are designed to help you pass with confidence.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and is designed for both IT and business professionals at any career stage. The course starts from core concepts, so you do not need prior ITIL or ITSM experience to follow along and pass.

    What learning resources are provided?

    You receive PeopleCert-aligned courseware, industry case studies illustrating ITIL service management in real scenarios, practice questions, mock exams and topic-wise revision aids to prepare for the Foundation exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you study the current edition of the framework and its nine topic areas.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme is delivered as 16 hours of training, typically over two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question Foundation exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Riyadh?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor to pick the best batch for you.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule in Riyadh.

    How soon can I start?

    New batches run regularly for live virtual and classroom formats, and self-paced learning lets you begin immediately. See upcoming schedules or speak with a learning advisor to find the next available start date.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.