Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Track to the ITIL 5 Credential

    The ITIL (Version 5) Foundation Bridge is the AXELOS (PeopleCert) qualification that updates ITIL 4 Foundation holders to ITIL 5, the fifth and current iteration of the IT Infrastructure Library. This ITIL 5 Foundation Bridge certification training in Senegal focuses only on what is new, changed, and updated in ITIL 5, so you transition efficiently without repeating content you already know. Governed by AXELOS and examined by PeopleCert, the ITIL 5 Bridge covers the ITIL Value System, the product and service lifecycle, value stream management, and the updated value co-creation model built for digital and AI-enabled environments. Passing the bridge exam grants the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam. Across Dakar and Senegal's telecoms, banking, and public-sector employers, keeping your ITIL credential current signals that you can lead service management on the latest framework. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Senegal, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Track to the ITIL 5 Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Senegal, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in SenegalDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5Career and Capability Upside

    ITIL V5 Foundation Exam Format in SenegalWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Senegal

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where an ITIL 5 Credential Leads in SenegalWhy Consider the Bridge?

    An up-to-date ITIL credential is increasingly valued by Senegal's telecoms, banking, and public-sector employers as they modernise IT service delivery. Sonatel, Orange Business, and a growing fintech and BPO base run large, complex service operations that reward professionals fluent in the current framework. Demand spans service desk, incident and change, and service delivery management roles, and here is what the market is signalling now.

    What Is Fuelling ITIL 5 Demand Across Senegal

    The ITIL 5 Foundation Bridge is the fastest way for ITIL 4 professionals in Senegal to update to the current framework. Join ITSM leaders modernising service delivery, and start your ITIL 5 journey today.

    Your Senegal Career Transformation

    From ITIL 4 Today to Certified in ITIL 5

    Your Transformation with the Bridge

    Senegal's IT service management market is modernising fast as telecoms, banks, and government scale digital services, and employers increasingly separate professionals on the current ITIL framework from those on older editions. Here is which side of that line you want to be on.

    Sources: Paylab, MaxisHR, PayScale (Senegal) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in SenegalStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Senegal is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Senegal is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildNew and Updated Concepts You Will Master

    This ITIL 5 Foundation Bridge training builds command of everything new and changed in ITIL 5 relative to ITIL 4, across the five official topic areas. By the end, you can apply the updated concepts to real service management work in your organisation.

    Grasp the Key ITIL 5 Enhancements

    Understand what has changed since ITIL 4: the new and refined concepts, structural updates, and terminology introduced in ITIL 5, so you work confidently on the current framework.

    Manage the Product and Service Lifecycle

    Apply ITIL 5's product and service lifecycle across Discovery, Design, Build, Operation, Delivery and Support to structure digital product and service management.

    Work in Digital and AI-Enabled Environments

    Explore how ITIL 5 addresses cloud, automation, and AI-driven complexity, and how service management evolves for modern digital operations.

    Speak the Updated ITIL 5 Language

    Use the new and redefined ITIL 5 terminology and core concepts to communicate clearly with teams, partners, suppliers, and business stakeholders.

    Drive Enhanced Value Co-Creation

    Apply ITIL 5's enhanced value creation approach across the full stakeholder ecosystem, linking strategy to delivery, sustainability, experience, and measurable outcomes.

    Apply ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, service performance, and results in your organisation.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Senegal?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 495

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 495

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Bridge in SenegalCertified Trainers, Flexible Delivery

    As a trusted ITIL 5 Foundation Bridge training company in Senegal, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation Bridge training aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus. Our PeopleCert-accredited trainers bring real ITSM experience to every session. Whether you learn as an individual professional or enrol your team, we combine expert-led instruction, flexible live virtual and onsite formats, and practical, exam-focused preparation, backed by ISO 9001:2015 and ISO 27001:2022 certified quality and information security standards.

    • PeopleCert Accredited Training Organization for the ITIL 5 Foundation Bridge
    • PeopleCert-accredited trainers with real-world ITSM experience
    • Focused one-day bridge programme covering only new ITIL 5 content
    • Live virtual (online), classroom, and onsite corporate delivery
    • Case studies and mock questions mapped to the ITIL 5 bridge exam
    • Guidance to help you clear the bridge exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified quality and security
    • Dedicated learner support before, during, and after training

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in SenegalInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Senegal

    Radisson Blu Hotel Dakar Sea Plaza, Senegal

    ITIL V5 Foundation Bridge Training Location in Senegal

    King Fahd Palace Hôtel, Route de King Fahd, Arrondissement des Almadies, Dakar, Région de Dakar, 18524, Sénégal

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    Corporate ITIL 5 Bridge TrainingUpskill Your ITSM Team

    • Transition your entire ITSM team from ITIL 4 to ITIL 5 efficiently
    • One-day bridge format minimises time away from live operations
    • Onsite, live virtual, or hybrid delivery for teams across Senegal
    • Curriculum tailored to your service management context
    • PeopleCert-accredited trainers with real ITSM experience
    • Progress tracking and coordinated group scheduling
    • Standardise service management on the current ITIL 5 framework

    Trusted by Leading Organisations

    SonatelOrange Business SenegalFree SenegalSociete Generale SenegalCBAOSenelec

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "The bridge covered exactly what changed in ITIL 5, so I updated my credential in one day without going back over ITIL 4 basics. The product and service lifecycle sessions were the most useful for my service desk work."

    Aminata Diallo

    IT Service Desk Lead

    0/0

    Passed the Bridge Exam First Time

    "Clear, focused training on the new value stream management and value co-creation concepts. The mock questions matched the exam format well and I passed the bridge exam on my first attempt."

    Cheikh Ndiaye

    Incident Manager

    0/0

    Just the ITIL 5 Differences I Needed

    "As an ITIL 4 holder I only needed the differences, and that is exactly what this course delivered. The trainer explained how ITIL 5 applies in cloud and AI-enabled environments, which is where our operations are heading."

    Fatou Sarr

    IT Operations Analyst

    0/0

    Whole Team Transitioned Smoothly

    "We moved our whole service management team to ITIL 5 with the one-day bridge. The onsite delivery fit around our shift patterns and everyone came away speaking the same updated language."

    Moussa Ba

    IT Training Manager, Telecommunications

    0/0

    Tailored Corporate Training That Worked

    "Invensis Learning tailored the corporate bridge programme to our service delivery context and coordinated scheduling across two locations. Our team is now certified on the current framework with minimal disruption."

    Awa Gueye

    Head of Service Delivery, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is an AXELOS (PeopleCert) qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you transition without repeating ITIL 4 content.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is an AXELOS (PeopleCert) qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you transition without repeating ITIL 4 content.

    Who should take the ITIL 5 Foundation Bridge?

    The bridge is designed for practising ITSM professionals who hold ITIL 4 Foundation, such as service desk leads, incident and change managers, IT operations staff, consultants, and trainers. If you do not hold ITIL 4 Foundation, take the full ITIL 5 Foundation qualification instead.

    Is the ITIL 5 Foundation Bridge recognised in Senegal?

    Yes. It leads to the ITIL 5 Foundation credential, a globally recognised AXELOS (PeopleCert) qualification valued by employers in Senegal and worldwide, including telecoms, banking, and public-sector organisations that run large IT service operations.

    Should I take the bridge or the full ITIL 5 Foundation?

    If you already hold ITIL 4 Foundation, the bridge is the faster route to ITIL 5 Foundation, one day of training instead of two. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation qualification. Both lead to the same ITIL 5 Foundation credential.

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. Updating to ITIL 5 keeps your credential current as employers adopt the latest framework, and it positions you for service delivery and IT operations roles across Senegal, where these positions carry strong salary bands and a Dakar pay premium of 20 to 40%. Talk to a learning advisor to plan your path.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential earned through the bridge is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle, or by passing a higher ITIL 5 qualification.

    Pricing

    How much does ITIL 5 Foundation Bridge training cost in Senegal?

    Training is typically purchased as a combined one-day training and exam package, and pricing varies by format and provider. Request a quote for current pricing in Senegal, including live virtual, classroom, and corporate group options.

    What is included in the course fee?

    The fee typically includes ITIL 5 Bridge aligned courseware, case studies, mock questions, first-attempt exam guidance, and learner support. Exam voucher inclusion varies by package, so confirm what is bundled when you enrol.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. Many accredited training bundles include the PeopleCert bridge exam voucher, while others price it separately. Ask a learning advisor to confirm exactly what your package covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations, and whole IT departments in Senegal. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation Bridge exam?

    The bridge exam is closed book with single-answer multiple-choice questions, focused only on what is new and changed in ITIL 5 relative to ITIL 4. It is set and delivered by PeopleCert on behalf of AXELOS.

    How many questions are on the exam and how long is it?

    The exam has 20 questions and a duration of 30 minutes. It covers the five official topic areas of the ITIL Foundation Bridge Version 5 syllabus.

    What is the passing score for the bridge exam?

    The passing score is 65%, which is 13 correct out of 20 questions. Focus on the new and updated ITIL 5 concepts across the five topic areas to prepare.

    What are the prerequisites for the bridge exam?

    ITIL 4 Foundation certification (or an accepted equivalent) is required to take the ITIL 5 Foundation Bridge. Verify accepted equivalents at peoplecert.org before you register.

    How is the exam delivered?

    You can sit the exam online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options lead to the same ITIL 5 Foundation credential.

    What if I do not pass the exam the first time?

    You can re-sit the ITIL 5 Foundation Bridge exam if needed. Our training includes first-attempt guidance and mock questions to help you prepare thoroughly. Confirm the current re-sit policy and any fees at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation Bridge cover?

    The course covers five official topic areas: Key Enhancements in ITIL (Version 5), Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL (Version 5) in Practice, all focused on what is new relative to ITIL 4.

    Do I need prior ITIL experience to take this course?

    Yes. The bridge assumes you already hold ITIL 4 Foundation and understand its core concepts. The training builds on that baseline and teaches only the ITIL 5 differences, so no ITIL 4 content is repeated.

    How long is the training programme?

    The ITIL 5 Foundation Bridge is delivered as an 8-hour programme, usually over one full day, or two half-days depending on the schedule format. It covers only what is new and changed in ITIL 5.

    What learning materials are provided?

    You receive ITIL 5 Bridge aligned courseware, industry case studies illustrating the key ITIL 5 changes, and practice questions mapped to the bridge exam, along with post-training learner support.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus published by PeopleCert, covering the current ITIL 5 new and updated content.

    Enrollment

    How do I enrol in the ITIL 5 Foundation Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware, and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, focused one-to-one training, and customised corporate group training for teams across Senegal, so you can choose the format that fits your schedule.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Because the bridge is a one-day programme, you can often update to ITIL 5 within a short window. See upcoming schedules or ask an advisor for the next available date.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.