Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Earn It in Senegal?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), the sole owner and examination body for ITIL. ITIL Version 5 Foundation certification training in Senegal gives IT and business professionals a globally recognised route into digital product and service management, the ITIL Value System and value co-creation. Built on ITIL 5 (Version 5.0), the current edition of the framework, the course covers all nine Foundation topic areas, from the seven guiding principles and four dimensions to the product and service lifecycle, ITIL management practices, continual improvement and Value Stream Mapping. It prepares you for the closed-book exam of 40 questions in 60 minutes, with a 65% pass mark and no prerequisites. As Senegal delivers its New Deal Technologique and digitises public services, telecoms, banks and IT providers in Dakar need people who can run reliable, value-led digital services. Start your ITIL 5 Foundation journey with Invensis Learning and step into that demand with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Senegal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Earn It in Senegal?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Senegal, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SenegalDo You Qualify for the ITIL V5 Foundation Exam?

    Why an ITIL 5 Credential Pays OffSkills Employers in Senegal Reward

    ITIL V5 Foundation Exam Format in SenegalWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Senegal

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in SenegalWhy Consider ITIL 5 Foundation?

    ITIL 5 Foundation is fast becoming a baseline credential for IT service roles across Senegal, valued by telecoms, banks, IT providers and the public sector as the country delivers its New Deal Technologique and digitises services. Demand runs from service desk and operations analysts up to service delivery and IT service managers, and here is what the Dakar market is telling us right now.

    IT Service Challenges Driving ITIL 5 Demand in Senegal

    ITIL 5 Foundation is more than a credential. It is a springboard into service management roles that Senegal's digital economy needs. Join professionals who deliver reliable, value-led services and start your journey today.

    Your Senegal Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Senegal's IT and digital services market is expanding fast with the New Deal Technologique and rising private investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Paylab, MaxisHR, TalentUp (Senegal) 2026.

    How to Get ITIL V5 Founfdation Certified in SenegalStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Senegal is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationApplied to Real Service Management Work

    Skills covered in ITIL 5 Foundation training span all nine Foundation topic areas from AXELOS (PeopleCert). By the end you can apply the ITIL Value System, the guiding principles and value stream techniques to real digital services.

    Digital Product and Service Management

    Understand how modern digital products and services create value across their lifecycle, and how ITIL 5 evolves service management for the digital era.

    The ITIL Value System and Value Co-Creation

    Apply the ITIL Value System and co-create value by balancing outcomes, costs, risks, experience and sustainability with consumers and stakeholders.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better service decisions in everyday work.

    The Four Dimensions and the Lifecycle

    Manage the four dimensions and the product and service lifecycle, from discovery and design through operation, delivery and support.

    ITIL Management Practices

    Apply key ITIL management practices such as incident, problem, change enablement and service desk to deliver consistent, reliable services.

    Continual Improvement and Value Streams

    Run the continual improvement model and map value streams to improve flow, cut waste and lift outcomes for consumers and users.

    Who Should TakeITIL V5 Foundation Certification Training in Senegal?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Senegal?

    As a trusted ITIL Version 5 Foundation training company in Senegal, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability and preparing for the certification exam. Our programmes combine PeopleCert-accredited trainers, flexible delivery formats, aligned courseware, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application, and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation aligned to Version 5.0
    • Experienced, PeopleCert-accredited trainers with real IT service management practice
    • Flexible online (live virtual) and classroom training for professionals in Senegal
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Exam voucher, mock exams and practice questions to prepare for a first-time pass
    • Industry case studies that connect ITIL 5 practice to real service delivery
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SenegalInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Senegal

    Radisson Blu Hotel Dakar Sea Plaza, Senegal

    ITIL Version 5 Foundation Training Location in Senegal

    King Fahd Palace Hôtel, Route de King Fahd, Arrondissement des Almadies, Dakar, Région de Dakar, 18524, Sénégal

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    Corporate ITIL 5 Foundation TrainingFor Teams in Senegal

    • Train whole IT and service teams on a shared ITIL 5 framework
    • Customised schedules that fit your operations and shift patterns
    • Live virtual, onsite or hybrid delivery across Senegal
    • PeopleCert-accredited trainers with real service management experience
    • Role-based case studies for telecoms, banking and public sector teams
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams in Dakar and across West Africa

    Trusted by Leading Organisations

    SonatelFree SenegalExpressoCBAOSociete Generale SenegalEcobank

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course made the Value System and guiding principles click for me. I now handle incidents and service requests with a clear structure, and I passed the exam on my first attempt."

    Aminata Diop

    IT Support Analyst

    0/0

    A Smooth Update to the Latest Version

    "Coming from ITIL 4, I wanted to understand the new product and service lifecycle and value stream mapping. The trainer used real service scenarios, so it was easy to apply the concepts back at work in Dakar."

    Cheikh Ndiaye

    Service Desk Lead

    0/0

    Practical and Well Structured

    "Clear sessions and useful mock exams. The continual improvement model and the four dimensions gave me a practical way to think about the services I support every day."

    Fatou Sarr

    IT Operations Officer

    0/0

    Raised Our Whole Team's Service Maturity

    "We trained our service desk and operations team through Invensis Learning. The shared ITIL 5 language improved how we prioritise incidents and communicate with the business. Coordination was smooth from start to finish."

    Mamadou Ba

    IT Service Manager, Telecommunications

    0/0

    Flexible, Accredited and Relevant

    "As an L&D lead in banking, I needed accredited training that fit our schedule. The live virtual delivery worked well for our teams, and the case studies were relevant to our digital services. We saw stronger, more consistent practices afterwards."

    Awa Faye

    Head of Learning and Development, Banking

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Senegal?

    Yes. As Senegal delivers its New Deal Technologique and digitises services, telecoms, banks, IT providers and public agencies need people who can run reliable, value-led services. ITIL 5 Foundation is recognised in over 200 countries and helps you qualify for service desk, operations and service management roles.

    What is ITIL 5 and how does it differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping as a dedicated topic, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    Do I need ITIL 4 or prior experience to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions, mock exams and learner support, with an exam voucher included in accredited packages. To confirm what your package includes, request a quote from a learning advisor.

    How much does ITIL 5 Foundation training cost in Senegal?

    Training in Senegal is quoted in FCFA and is available on request, as pricing depends on the format and schedule you choose. The PeopleCert exam fee is billed separately by region and channel. Ask about group or corporate pricing for teams.

    How much is the ITIL 5 Foundation exam fee?

    The exam fee varies by region and purchasing channel, so it is billed separately from training. It is usually arranged as part of an accredited training and exam package. Verify current pricing at peoplecert.org before booking.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and whole IT functions. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer, multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It tests knowledge and comprehension across the nine Foundation topic areas.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. We recommend broad mastery across all nine topic areas rather than focusing on a few.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged through an Accredited Training Organisation as part of a training and exam package.

    What if I do not pass the exam the first time?

    You can re-sit the exam. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy and any fees at peoplecert.org.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The training builds concepts from the ground up, so beginners and experienced IT professionals alike can follow it and apply the ideas at work.

    What topics are covered in ITIL 5 Foundation training?

    The course covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each one in digital service work.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, usually delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions, mock exams and revision aids. These materials map to the official syllabus and help you build exam readiness and workplace understanding.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Senegal?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style in Senegal.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Check the upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.