Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM Foundation and Why It Matters in ThailandYour Entry into Modern Service Management

    VeriSM Foundation certification training in Thailand equips IT and business professionals with a modern, flexible approach to digital service management. The EXIN VeriSM Foundation (VeriSM-F) is an entry-level credential, governed by EXIN and built on the VeriSM framework, that shows how an organisation can define its own service management approach to meet its business goals rather than following a single prescriptive method. VeriSM is not rigid. Its central idea, the management mesh, lets you combine the right practices, such as ITIL, Agile, DevOps and Lean, for the right situation. As Thai banks, telecoms and travel-tech firms accelerate digital transformation, professionals who can align services to business outcomes are increasingly in demand across Bangkok and the wider market. The programme suits IT service managers, digital transformation leads and business professionals who want a globally recognised, framework-agnostic credential. Aligned to the EXIN VeriSM Foundation Examination Specification, it prepares you for the exam and for real service leadership. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Thailand, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM Foundation and Why It Matters in ThailandYour Entry into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Thailand, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in ThailandDo You Qualify for the VeriSM™ Foundation Exam?

    The Payoff of Getting VeriSM CertifiedBenefits for Individuals and Teams

    VeriSM Foundation Exam Format in ThailandWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Thailand

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Roles, Demand and Pay in ThailandIs the Credential in Demand?

    VeriSM Foundation is emerging as a valuable marker of modern service management capability across Thailand, valued by banks, telecoms, travel-tech firms and IT services providers that run services on a mix of ITIL, Agile and DevOps. As Thai organisations accelerate digital transformation, professionals who can align services to business outcomes are increasingly sought after, from IT service manager to service delivery and IT operations leadership. Here is what the market is telling us right now.

    Market Forces Making VeriSM Skills Valuable in Thailand

    VeriSM Foundation is more than a credential. It is a career step for professionals who lead modern, flexible service management. Join those connecting service delivery to business outcomes across Thailand. Start your journey today.

    Your Thailand Career Transformation

    Your Before and After with VeriSM Foundation

    The Shift This Training Delivers

    Thailand's service and IT market is shifting fast as digital transformation reshapes how organisations deliver services. Employers increasingly separate professionals who can lead modern, flexible service management from those who cannot. Here is which side of that line VeriSM Foundation puts you on.

    Sources: PayScale, Glassdoor, Michael Page (Thailand) 2026.

    How to Get VeriSM Foundation Certified in ThailandStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in This VeriSM CourseCapabilities for Modern Service Management

    By the end of VeriSM Foundation you can define a flexible service management approach, apply the VeriSM model and the management mesh, and combine practices such as ITIL, Agile and DevOps to fit your organisation's context. The programme covers all seven EXIN VeriSM Foundation topic areas.

    Define a Modern Service Approach

    By the end of the programme you can explain what a service organisation is, why service management matters in the digital age, and how to get started defining your own approach based on context and governance.

    Build a Service-Focused Culture

    Learn how consumer-centric thinking, values, behaviours and ethics shape a service culture, and how culture underpins every service management decision during digital change.

    Apply the VeriSM Model and Management Mesh

    Work with the VeriSM model, its governance and principles, and the management mesh that integrates resources, environment, emerging practices and management practices across Define, Produce, Provide and Respond.

    Blend ITIL, Agile, DevOps and Lean

    Select and combine progressive practices such as ITIL, Agile, DevOps, Lean and SIAM within the mesh, choosing the right practice for the right situation rather than one prescriptive method.

    Harness Innovative Technologies

    Understand how cloud, artificial intelligence and automation, IoT and big data influence the management mesh, and how to manage technology risk within the VeriSM governance framework.

    Organise People and Structures for Service

    See how people, roles, organisational structures and servant leadership enable cross-functional collaboration and stronger service delivery in a digital-first organisation.

    Who Should TakeVeriSM Foundation Certification Training in Thailand?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    THB 46040

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Thailand seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 46040

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for VeriSM Training in ThailandYour Learning Partner in Thailand

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine EXIN-aligned courseware, experienced trainers, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As a trusted VeriSM Foundation training company in Thailand and EXIN-authorised training partner, we help you move from study to certified with confidence.

    • EXIN-authorised training partner delivering VeriSM Foundation with aligned courseware
    • Experienced, accredited trainers with real IT service management practice
    • Flexible live online and classroom training that fits working professionals in Thailand
    • Structured exam preparation with practice questions and mock assessments
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Corporate and group training tailored for Thai teams
    • Trusted by professionals and organisations across multiple industries

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

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    VeriSM Foundation Training Locations in ThailandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Thailand

    Four Seasons Resort Koh Samui, 219 Moo 5 Surat Thani Angthong, 84140, Thailand

    VeriSM Foundation Training Location in Thailand

    Silavadee Resort, 208/66 Ko Samui District, Surat Thani 84310, Thailand

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    Corporate VeriSM Foundation Training in ThailandFor Your Teams

    • Upskill entire IT and service teams on modern, flexible service management
    • Customised VeriSM training aligned to your organisation's frameworks and goals
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced, EXIN-accredited trainers with hands-on ITSM expertise
    • Standardise service practice across departments and business units
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for teams across Thailand and the wider region

    Leading Organisations

    SCBKasikornbankAISTrue CorporationPTTNTT DATA

    What Our Learners Say

    The Mesh Made Everything Click

    "The VeriSM Foundation training finally connected the frameworks I already used. I now understand how to build a management mesh and choose the right practice for each situation, and I passed the EXIN exam on my first attempt."

    Somchai Thongchai

    IT Service Manager

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    Practical and Easy to Follow

    "As someone from an operations background, I found the course accessible and very practical. The sessions on service culture and consumer-centric thinking changed how I approach my daily work with internal customers."

    Nattaya Srisuk

    IT Operations Analyst

    0/0

    Well Structured Exam Prep

    "Good balance of theory and real examples. The mock questions and trainer guidance helped me prepare for the 40-question exam with confidence, and the VeriSM model is something I use in planning now."

    Piyawat Ratanakul

    Service Desk Team Lead

    0/0

    A Shared Language Across Teams

    "We enrolled a mixed team from IT and operations. The training gave everyone a shared language for service management and helped us stop treating ITIL, Agile and DevOps as separate silos. Delivery was smooth and well coordinated."

    Kanya Wattanapong

    L&D Manager, Banking Sector

    0/0

    Ideal for Our Transformation

    "Invensis delivered corporate VeriSM training for our service teams during a major digital transformation. The trainers tailored examples to our context, and our people now align services to outcomes far more consistently."

    Anucha Boonmee

    Head of IT, Telecommunications

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh and how an organisation defines its own service management approach. It is designed for IT and business professionals alike, with no prior service management knowledge required.

    General

    What is the VeriSM Foundation certification and who is it for?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh and how an organisation defines its own service management approach. It is designed for IT and business professionals alike, with no prior service management knowledge required.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one method, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that enables this flexible, context-driven approach.

    Is VeriSM Foundation worth it for my career in Thailand?

    Yes. As Thai banks, telecoms, travel-tech firms and IT services accelerate digital transformation, professionals who can lead modern service management are in demand. VeriSM Foundation is a globally recognised, framework-agnostic credential valued for roles from IT service manager to service delivery lead. Talk to a learning advisor to plan your path.

    Who governs the VeriSM Foundation certification?

    The credential is awarded by EXIN, an internationally recognised examination institute operating in over 165 countries. The VeriSM framework itself was developed by the IFDC (International Foundation for Digital Competences). VeriSM Foundation is the entry point in the EXIN VeriSM scheme.

    Are there any prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior IT service management knowledge. Attending an accredited training course is recommended to prepare for the exam.

    Pricing

    How much does VeriSM Foundation training cost in Thailand?

    Training fees vary by format, such as live online or corporate group delivery, and are available on request in local pricing. The EXIN exam fee is billed separately by EXIN and varies by region and purchasing channel. Request a quote for current pricing.

    What is included in the VeriSM course fee?

    The training fee typically includes EXIN-aligned courseware, practice questions, mock assessments, learner support and a course completion certificate. The exam voucher is often bundled through an accredited training provider. Confirm inclusions when you request a quote.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The exam voucher is commonly included in accredited training provider bundles, but EXIN pricing varies by region and channel. Ask a learning advisor whether your chosen plan includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation in Thailand.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the EXIN VeriSM Foundation Examination Specification. It can be taken online with EXIN's proctored system or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (1 hour) to complete it. It is closed book with single-answer multiple-choice questions.

    What is the passing score for VeriSM Foundation?

    The passing score is 65 percent, which means you must answer at least 26 of the 40 questions correctly. Broad understanding across all seven topic areas is the best way to prepare.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas per the EXIN Examination Specification: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started. The VeriSM Model carries the highest weighting.

    Where can I take the exam and what if I do not pass?

    You can sit the exam online through EXIN's proctored system or at an accredited test location, usually arranged through your training provider. If you do not pass, you can re-sit; confirm the current re-sit policy and fee with EXIN before booking.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn to define a flexible service management approach, apply the VeriSM model and management mesh, build a service culture, combine practices such as ITIL, Agile and DevOps, and understand how cloud, AI and other technologies shape service delivery.

    Do I need prior experience to take this course?

    No prior service management experience is needed. VeriSM Foundation is entry level and accessible to both IT and business professionals. The training builds understanding from the ground up and prepares beginners for the exam.

    What learning resources and practice materials are provided?

    You receive EXIN-aligned courseware, practice questions mapped to the exam specification, mock assessments and topic-wise checks to reinforce learning and build exam readiness.

    Is the courseware aligned with the current VeriSM syllabus?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework, so you study the concepts and topic areas the exam actually tests.

    How long is the training and what format does it use?

    VeriSM Foundation is typically delivered as a two-day, 16-hour programme, available as an intensive two-day format or an extended part-day schedule. It is offered as instructor-led live online, classroom and corporate group training.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website or by speaking with a learning advisor. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available in Thailand?

    We offer instructor-led online (live virtual) training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and location in Thailand.

    How long is the VeriSM Foundation certification valid?

    The certification is valid for life. It does not expire, and there is no renewal, re-examination or continuing-education requirement once you have earned it.

    What comes after VeriSM Foundation?

    VeriSM Foundation is the entry point in the EXIN VeriSM scheme. From there you can progress to VeriSM Essentials, VeriSM Plus and VeriSM Professional as you deepen your practice. A learning advisor can help you map the pathway.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session.