Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?prepares you to do?

    Invensis Learning's ITIL 4 Foundation certification training in Thailand prepares IT and business professionals to manage modern, tech-enabled services using the world's most widely adopted IT service management framework. The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert, and it introduces an end-to-end operating model for creating, delivering and continually improving services. Over this programme you learn the ITIL 4 Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and the core management practices that ITSM teams use every day. There are no formal prerequisites, so it suits service desk staff, IT analysts, project and business professionals, and anyone moving into a service management role. With Bangkok now hosting major cloud regions and banks, telecoms and digital firms standardising their operations, certified ITIL talent is in growing demand across Thailand. Start your ITIL journey with Invensis Learning and turn structured best practice into a recognised, portable credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Thailand, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?prepares you to do?

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Thailand, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ThailandDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedSkills, Recognition and Career Growth

    ITIL 4 Foundation Exam Format in ThailandWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Thailand

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITSM Skills Take Your Career in ThailandRoles, Demand and Pay

    ITIL 4 Foundation has become a trusted starting point for IT service management careers in Thailand, valued by banks, telecoms, healthcare networks, IT service providers and government employers that run services at scale. As Bangkok adds cloud regions and enterprises standardise their operations, certified ITSM professionals are increasingly sought after. Demand spans service desk and analyst roles up to ITSM consultant and service delivery manager, and here is what the local market is telling us right now.

    What Is Fuelling ITSM Demand in Thailand

    ITIL 4 Foundation is more than a certificate. It is a practical toolkit for service teams that keep Thailand's banks, telecoms and digital businesses running. Build the skills employers are hiring for and start your ITIL journey today.

    Your Thailand Career Transformation

    Your Career Before and After ITIL 4 Foundation

    The Shift Worth Making

    Thailand's IT services market is expanding with cloud adoption and digital transformation, and employers increasingly look for people who can apply service management in a structured way. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Thailand) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in ThailandStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Thailand is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildPractical ITSM Capability You Can Apply

    Here is what you will learn in ITIL 4 Foundation training: the concepts, model and practices that underpin modern IT service management. By the end of the programme you can speak the language of ITSM and apply the framework to everyday service and support work.

    Service Management Foundations

    Understand what a service is, how value is co-created between providers and consumers, and the role of utility, warranty, outputs and outcomes, the core concepts every ITSM team relies on.

    The ITIL 4 Service Value System

    Learn how the Service Value System ties together guiding principles, governance, the value chain, practices and continual improvement into one model for delivering value.

    The Service Value Chain

    Explore the six value chain activities, plan, improve, engage, design and transition, obtain and build, and deliver and support, and how they combine into value streams.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback, so you can adopt and adapt ITIL practice to real situations at work.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Key ITIL Management Practices

    Get to grips with practices such as incident management, problem management, change enablement, the service desk and service level management at foundation level.

    Who Should TakeITIL 4 Foundation Certification Training in Thailand?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    THB 43730

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 43730

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Trusted Training Partner in ThailandAccredited, Expert-Led, Flexible

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations across Thailand who want to build IT service management capability and pass the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Thailand, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL 4 Foundation training aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management backgrounds
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured courseware, practice questions and mock exams for exam readiness
    • Dedicated learner support before, during and after the training
    • Customised schedules for organisations and team programmes in Thailand
    • Practical examples and exercises that connect ITIL theory to daily work
    • Trusted by professionals and organisations across multiple industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in ThailandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Thailand

    Four Seasons Resort Koh Samui, 219 Moo 5 Surat Thani Angthong, 84140, Thailand

    ITIL 4 Foundation Training Location in Thailand

    Silavadee Resort, 208/66 Ko Samui District, Surat Thani 84310, Thailand

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    Corporate ITIL 4 Training in ThailandBuilt for Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability and shift patterns
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with hands-on ITSM and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Thailand and global locations

    Organisations We Support

    AISTrue CorporationSCBKasikornbankPTTBDMS

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The trainer explained the Service Value System and guiding principles so clearly that the exam felt manageable. I passed first time and now use incident and problem management properly in my support role."

    Somchai Phongern

    IT Support Lead

    0/0

    Helped Me Step up into a Service Desk Role

    "I moved from a general help desk job into a proper service desk role after this course. The mock exams and practice questions made a real difference, and the ITIL 4 vocabulary helped me in interviews."

    Nattaya Suwanno

    Service Desk Analyst

    0/0

    Practical and Easy to Apply

    "Very practical sessions. The four dimensions and the value chain finally made sense when the trainer linked them to our cloud projects. I came away able to apply the framework, not just memorise it."

    Kittipong Tanaka

    IT Operations Analyst

    0/0

    Standardised How Our Team Works

    "We enrolled our whole service team for corporate training. Everyone now shares the same language for incidents and changes, and our handovers are far smoother. The scheduling around our shifts was excellent."

    Pimchanok Rattanakul

    IT Service Delivery Manager, Telecom Sector

    0/0

    Right Fit for a Regulated Environment

    "As an L&D sponsor in banking, I needed consistent ITSM practice across teams for compliance. Invensis delivered tailored ITIL 4 Foundation training that lifted our service quality and audit readiness."

    Anan Wattanachai

    Head of IT, Banking Sector

    0/0



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    Locations Worldwide

    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert. It introduces modern IT service management and the Service Value System. It suits service desk staff, IT analysts, and business professionals who want to understand how services are delivered.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert. It introduces modern IT service management and the Service Value System. It suits service desk staff, IT analysts, and business professionals who want to understand how services are delivered.

    Is the ITIL 4 Foundation certification worth it in Thailand?

    Yes. As Thailand's banks, telecoms and digital firms standardise IT operations and adopt cloud, certified ITSM professionals are in growing demand. ITIL 4 Foundation gives you a recognised credential and practical skills that map to service desk, analyst and service management roles.

    Is ITIL 4 Foundation recognised by employers in Thailand?

    Yes. ITIL is the world's most widely adopted IT service management framework, recognised globally and across Thailand by employers in banking, telecom, healthcare, IT services and the public sector that run services at scale.

    Do I need prior experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites, so it is open to everyone. It is designed as an accessible introduction for IT and business professionals at any career stage, including those new to service management.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Thailand?

    Training fees in Thailand depend on the format you choose, such as live virtual, classroom or corporate group training. We provide a clear quote in Thai baht on request, including courseware and exam support. Talk to a learning advisor for current pricing.

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, trainer-led sessions, learner support and a course completion certificate. Exam delivery arrangements are confirmed when you enrol. Request a quote for full inclusions.

    Is the exam fee included in the training price?

    This depends on the package you select. PeopleCert sets the exam fee, and some of our bundles include the exam voucher while others price it separately. Ask a learning advisor which option suits you.

    Do you offer corporate or group discounts in Thailand?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes, and there are no penalties for wrong answers. It tests knowledge and comprehension of ITIL 4 concepts across the published syllabus areas.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions to be answered in 60 minutes. Each question carries one mark, and the questions are single-answer format.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam is set at knowledge and comprehension level, so structured study and practice questions prepare you well.

    How is the ITIL 4 Foundation exam delivered in Thailand?

    PeopleCert delivers the exam either online with 24/7 remote proctoring or at authorised test centres. From Thailand, the online proctored option lets you sit the exam from home or office at a time that suits you.

    What happens if I do not pass on the first attempt?

    You can resit the exam through PeopleCert by booking another attempt and paying the applicable resit fee. Our trainers and practice resources help you focus on weak areas before you try again. Confirm current resit policies on the PeopleCert portal.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles, key ITIL practices, continual improvement, SLAs and key metrics, all mapped to the ITIL 4 Foundation syllabus.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed for beginners and needs no prior experience. The trainer builds up from core concepts, and hands-on examples and practice questions help newcomers grasp the framework with confidence.

    What learning resources and materials are provided?

    You receive accredited courseware, practice questions, mock exams, quizzes and reference notes aligned to the ITIL 4 Foundation syllabus, along with trainer guidance to help you prepare for the exam.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. Our courseware is accredited and aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the most up-to-date content.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Thailand?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start the training?

    New batches run regularly across live virtual and classroom formats. Check the upcoming schedules for the next available dates, or speak with a learning advisor to find a batch that fits your timing in Thailand.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.