Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Learn It in Tajikistan?Your Digital-Era Service Management Start

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert, and this ITIL 5 Foundation certification training in Tajikistan gives you a modern, digital-era grounding in IT service management. You learn how organisations create, deliver and continually improve value through digital products and services. ITIL 5 (Version 5.0) is the current edition of the framework. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and a dedicated focus on Value Stream Mapping and Management, evolving the ideas many professionals first met in ITIL 4. As Tajikistan advances its Digital Economy Programme for 2026 to 2030, employers across telecommunications, banking and government increasingly value people who can run reliable, well-governed digital services. Whether you are new to the framework or updating from an earlier edition, this fifth iteration of ITIL prepares you for the Foundation exam and for real service management work. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tajikistan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Learn It in Tajikistan?Your Digital-Era Service Management Start

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tajikistan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in TajikistanDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Certification Pays off for Your CareerThe Value of the Foundation Credential

    ITIL V5 Foundation Exam Format in TajikistanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Tajikistan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Careers Look Like in TajikistanRoles, Demand and Pay

    ITIL 5 Foundation is a strong entry marker for IT service management roles across Tajikistan, valued by telecom operators, banks, fintech firms and government digital teams that run growing portfolios of digital services. As the country delivers its Digital Economy Programme and rolls out 5G and e-government, employers need people who can keep services reliable and well governed. Demand spans service desk and support roles up to IT service manager, and here is what the market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Tajikistan

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for delivering reliable digital services. Join professionals in Tajikistan who bring order and value to service management. Start your journey today.

    Your Tajikistan Career Transformation

    Your Career Before and After ITIL 5

    Where the Certification Takes You in Tajikistan

    Tajikistan's digital economy is expanding with e-government, 5G and digital finance, and employers increasingly separate professionals with a recognised service framework from the rest. Here is which side of that line you want to be on.

    Sources: Paylab, wage.is, Asia-Plus (Tajikistan) 2026.

    How to Get ITIL V5 Founfdation Certified in TajikistanStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Tajikistan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseAligned to the Nine Foundation Topics

    This training equips you with the practical service management skills covered in ITIL 5 Foundation. By the end you can describe how organisations create and improve value through digital products and services, and you are ready for the Foundation exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created for customers, and how products and services are managed across their full lifecycle in a modern IT organisation.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic view.

    The ITIL Value System and Guiding Principles

    Grasp how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles to make better everyday service decisions.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they connect to create value continuously.

    ITIL Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and use the continual improvement model to drive lasting organisational success.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and using flow metrics to raise service delivery performance.

    Who Should TakeITIL V5 Foundation Certification Training in Tajikistan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TJS 11830

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TJS 11830

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in TajikistanYour Accredited ITIL 5 Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Tajikistan that want reliable, well-governed digital services. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Tajikistan, Invensis Learning brings accredited expertise to every learner. Whether you enrol as an individual or plan a team programme, our training is built around practical understanding, real-world application and readiness for the Foundation exam.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Trainers accredited by PeopleCert with real IT service management experience
    • Courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible online (live virtual) instructor-led and corporate classroom delivery
    • Mock exams and practice questions in the 40-question Foundation format
    • ISO 9001:2015 and ISO 27001:2022 certified training organisation
    • Dedicated learner support before, during and after training
    • Practice-driven preparation and first-attempt exam guidance

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TajikistanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Tajikistan

    Hyatt Regency Dushanbe, 26/1, Ismaili Somoni Avenue, Mehrabad, Sino District, Dushanbe, 734026, Tajikistan

    ITIL Version 5 Foundation Training Location in Tajikistan

    Serena Hotel, 14 Rudaki Avenue, Shahmansur District, Dushanbe, 734013, Tajikistan

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    Corporate ITIL 5 Training in TajikistanUnify Service Delivery

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with telecom, banking and public-sector context
    • Role-based examples that improve real workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Tajikistan and the region

    Trusted by Teams Across Tajikistan

    TcellMegafon TajikistanBabilon-MobileAlif BankInternational Bank Of TajikistanTajiktelecom

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The trainer explained the ITIL Value System and the guiding principles so clearly that the exam felt manageable. The mock questions matched the real 40-question format, and I passed on my first attempt."

    Firuz Rahimov

    IT Support Analyst

    0/0

    Helped Me Step up into Service Delivery

    "I moved from a service desk role into service delivery after this course. Learning the product and service lifecycle gave me a structured way to talk about my work with managers."

    Manizha Sattorova

    IT Service Delivery Analyst

    0/0

    Clear and Beginner Friendly

    "Very practical sessions on incident, problem and change practices. As someone new to ITIL, the value co-creation topics finally made sense in the context of our banking services."

    Dilshod Karimov

    System Administrator

    0/0

    A Common Language for Our IT Team

    "We trained a mixed IT operations team and now everyone shares the same service management language. Handoffs improved and our change process is far more consistent."

    Sitora Nazarova

    IT Operations Lead, Telecom Sector

    0/0

    Tailored Corporate Training That Delivered

    "The corporate programme was tailored to our digital services and delivered on a schedule that suited our shifts. Value stream mapping helped the team cut waste in our support flow."

    Jamshed Yusupov

    L&D Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the service lifecycle. It suits IT professionals, service desk staff, product owners and business professionals new to ITIL.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the service lifecycle. It suits IT professionals, service desk staff, product owners and business professionals new to ITIL.

    Is ITIL 5 Foundation worth it in Tajikistan?

    Yes. ICT is among the highest-paying sectors in Tajikistan, and demand for skilled IT professionals is rising as the country delivers its Digital Economy Programme, 5G and e-government. A recognised service management credential helps you stand out with telecom, banking and government employers.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the current, fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, a dedicated Value Stream Mapping and Management topic, and an updated ITIL Value System that evolves from the ITIL 4 Service Value System.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of prior ITIL knowledge. Professionals who hold ITIL 4 will find some familiar concepts, but it is not required. You can verify any transition provisions at peoplecert.org.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels well beyond Tajikistan.

    Pricing

    How much does ITIL 5 Foundation training cost in Tajikistan?

    Training fees vary by format and whether the exam is bundled with the course. We can share a current quote in your preferred delivery mode, including corporate rates. Request a quote and a learning advisor will confirm the options that suit you.

    What is included in the course fee?

    Our training typically includes syllabus-aligned courseware, mock exams and practice questions in the Foundation format, case studies, and dedicated learner support. Ask about current inclusions such as the PeopleCert exam voucher when you request a quote.

    Is the PeopleCert exam fee included in the price?

    Exam inclusion depends on the package you choose. PeopleCert exam pricing varies by region and channel, so the fee may be bundled or billed separately. Talk to a learning advisor to confirm what your package covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored group quote for your organisation in Tajikistan.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that fits you or your team.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert. It can be taken online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book with single-answer multiple-choice questions covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions help you build broad mastery across all nine topic areas before exam day.

    Where can I take the exam in Tajikistan?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24 by 7, or at a PeopleCert authorised test centre. The exam is usually arranged through an Accredited Training Organization as part of a training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. PeopleCert's re-sit fees and policy apply and vary by region, so confirm the current details at peoplecert.org. Our practice-driven preparation is designed to help you pass on your first attempt.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without prior experience?

    Yes. ITIL 5 Foundation has no formal prerequisites and is designed as an accessible entry point. The training builds concepts step by step, so professionals new to ITIL and IT service management can follow along and prepare for the exam.

    What learning resources and materials are provided?

    You receive syllabus-aligned courseware, practice questions and mock exams in the Foundation format, industry case studies and revision aids. These help you understand the concepts and build readiness for the 40-question exam.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the fifth and latest iteration of the framework, so you study the concepts exactly as the exam tests them.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the cycle. Verify the current renewal options at peoplecert.org.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can guide you through the steps.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training, delivered onsite or virtually. Choose the format that fits your schedule, whether you are an individual learner or a team in Tajikistan.

    How soon can I start the training?

    New batches run regularly across flexible schedules. Once you enrol, you get access to your schedule and materials so you can begin promptly. See upcoming schedules or talk to a learning advisor to pick a start date.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team and they will help you arrange a batch that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.