Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme created by AXELOS and examined by PeopleCert, introducing digital product and service management, the ITIL Value System and the practices organisations use to create and continually improve value. ITIL 5 Foundation certification training in Tunisia gives IT and business professionals a modern, digital-era grounding in how services are designed, delivered and improved. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, and Value Stream Mapping and Management. The credential has no formal prerequisites, so it is open to career starters, switchers and experienced practitioners alike. For professionals in Tunisia's fast-growing offshoring, telecom, fintech and public-sector organisations, ITIL 5-F is a recognised, transferable credential. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tunisia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tunisia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in TunisiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off in TunisiaSkills That Move Careers Forward

    ITIL V5 Foundation Exam Format in TunisiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Tunisia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career in TunisiaRoles, Demand and Earning Potential

    ITIL 5 Foundation is becoming a practical marker of service management capability across Tunisia, valued by offshoring providers, telecom operators, banks and public-sector organisations that run large digital service portfolios. As Smart Tunisia scales nearshoring and the 5G era expands digital products, employers increasingly want teams fluent in modern ITSM. Demand spans the ladder from service desk analyst to IT service manager and head of IT, and here is what the market is telling us right now.

    What Is Driving Service Management Demand in Tunisia

    ITIL 5 Foundation is more than a credential. It is the language Tunisian service teams use to deliver reliable digital products at scale. Join professionals building modern ITSM capability and start your journey today.

    Your Tunisia Career Transformation

    From Where You Are to Certified Service Leader

    The Shift ITIL 5 Certification Delivers

    Tunisia's digital service market is expanding with offshoring, 5G and fintech investment, and employers increasingly separate professionals who know modern ITSM from those who do not. Here is which side of that line you want to be on.

    Sources: Paylab, Glassdoor, WorldSalaries (Tunisia) 2026; Statista; Smart Tunisia.

    How to Get ITIL V5 Founfdation Certified in TunisiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Tunisia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CoursePractical Digital Service Management Capability

    This programme helps learners build modern service management knowledge and exam readiness across all nine ITIL 5 Foundation topic areas. By the end, you can explain the ITIL Value System, work through the product and service lifecycle, and map value streams with confidence.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation begin here: understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle.

    Value Co-Creation and the Four Dimensions

    Explain how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System and Guiding Principles

    Describe how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles, from focus on value to optimise and automate, to real decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases work together to keep creating value for consumers.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and official practice guides, and apply the continual improvement model step by step to sustain long-term service quality and organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spot waste and delays, and use flow metrics to raise the performance of digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Tunisia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 Foundation Certification Training in TunisiaAccredited and Expert-Led

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Tunisia who want to build modern service management capability and pass the exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan team training, we provide a professional experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the AXELOS ITIL 5 Foundation Syllabus (Version 5.0)
    • Flexible formats: live virtual, classroom and corporate group training
    • Structured materials, case studies and mock exams for the 40-question exam
    • First-attempt exam guidance and dedicated learner support
    • Customised schedules for individuals, teams and organisations
    • ISO 9001:2015 and ISO 27001:2022 certified training operation
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TunisiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Tunisia

    Mövenpick Hotel Du Lac Tunis, Great Salt Lake Pass, lakeside, lake, El Khadra delegation, Tunisia, Tunis Governorate, 1053, Tunisia

    ITIL Version 5 Foundation Training Location in Tunisia

    Sheraton Tunis Hotel, Tunisia

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    Corporate ITIL Training in TunisiaBuild Skills at Scale

    • Suitable for small, medium and large service teams
    • Customised schedules based on team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management expertise
    • Role-based examples relevant to offshoring, telecom and banking
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Tunisia and global locations

    Leading Organisations

    Tunisie TelecomOoredoo TunisiaOrange TunisieBIATVermegSofrecom

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation training made the ITIL Value System and the product and service lifecycle genuinely clear. The mock exams matched the real 40-question format, and I passed on my first attempt."

    Yassine Ben Salah

    Service Desk Analyst

    0/0

    Practical and Relevant to My Work

    "Coming from a support background, the value co-creation and continual improvement topics changed how I work. The trainer used practical offshoring examples that reflected my day-to-day in Tunis."

    Ines Trabelsi

    IT Support Engineer

    0/0

    Current Content, Clear Guidance

    "Well-structured sessions on the guiding principles and value stream mapping. The Version 5.0 courseware was current and easy to follow, and the exam guidance gave me real confidence."

    Mohamed Amine Gharbi

    IT Service Management Analyst

    0/0

    Standardised Our Service Practices

    "We trained a full delivery team ahead of a European client engagement. The shared ITIL 5 vocabulary improved our incident and change consistency almost immediately, and coordination was excellent."

    Sonia Khelifi

    Delivery Lead, Offshoring Services

    0/0

    Strong Corporate Training Experience

    "Invensis Learning ran onsite ITIL 5 training for our banking IT group. The flexible schedule fit our operations, and the continual improvement focus is already helping us raise service reliability."

    Karim Bouazizi

    IT Manager, Financial Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential, examined by PeopleCert, that validates modern digital service management skills. In Tunisia it is increasingly valued by offshoring, telecom, banking and public-sector employers hiring for service desk, incident, change and service management roles.

    General

    Is ITIL 5 Foundation worth it in Tunisia?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential, examined by PeopleCert, that validates modern digital service management skills. In Tunisia it is increasingly valued by offshoring, telecom, banking and public-sector employers hiring for service desk, incident, change and service management roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices organisations use to create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, an updated ITIL Value System, and stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT support and service desk staff, professionals new to ITIL, digital product managers, DevOps and Agile practitioners, and business staff who work with digital service teams. There are no prerequisites, so it is open to career starters and experienced professionals alike.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally, which makes it a strong, transferable qualification for professionals in Tunisia.

    Pricing

    How much does ITIL 5 Foundation training cost in Tunisia?

    Training is offered as a combined training and exam package, and pricing varies by format and schedule, so it is available on request. Contact a learning advisor for a current quote and payment options for individual or group enrolment.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware, case studies, practice questions, mock exams and first-attempt exam guidance, plus learner support and a course completion certificate. Confirm the exact inclusions and whether the exam voucher is bundled when you enquire.

    How much is the ITIL 5 Foundation exam fee?

    The PeopleCert exam fee varies by region and purchasing channel, so it is available on request. It is often bundled into the training and exam package through an accredited provider. Ask us for the current price and to confirm the voucher inclusion.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, delivery centres and IT teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to request a quote.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas, from the ITIL Value System to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single subject.

    Are there prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare effectively.

    Where can I sit the exam and what if I do not pass?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre. Re-sit policy and any retake fees vary by channel and are available on request; our team can guide you through booking.

    Course Content

    What topics are covered in the training?

    The training covers all nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry-level, digital-era introduction with no prior ITIL or ITSM knowledge required. Trainers use practical examples and mock exams so beginners can build understanding and confidence step by step.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and prepares you for the current PeopleCert exam.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and full mock exams that mirror the 40-question, 60-minute closed-book format, helping you identify weak areas and build exam readiness.

    How long is the training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Tunisia?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule and learning style. See upcoming schedules to get started.

    How soon can I start?

    New batches run regularly across live virtual and corporate formats. Check the upcoming schedules for the next available dates, or speak with an advisor to arrange a start that suits you or your team.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.