Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the global ITIL 4 scheme and the most widely recognised introduction to IT service management. ITIL 4 Foundation certification training in Taipei from Invensis Learning helps IT and business professionals master the Service Value System, the four dimensions of service management and the seven guiding principles that shape modern ITSM. Governed by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the framework and is valued by employers across Taiwan, from semiconductor and electronics leaders to banks, telecoms and global technology firms. The credential has no formal prerequisites, so it suits newcomers and experienced practitioners alike. If you want a portable, globally respected credential that proves you can help deliver and continually improve tech-enabled services, this is a clear first step. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taipei, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taipei, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in TaipeiDo You Qualify for the ITIL 4 Foundation Exam?

    Why This Credential Pays OffFor Your Career and Your Organisation

    ITIL 4 Foundation Exam Format in TaipeiWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Taipei

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take You in TaipeiRoles, Demand and Pay in Taiwan

    ITIL 4 is a trusted marker of service management capability across Taipei, valued by semiconductor and electronics firms, banks, telecoms and global technology employers running large, service-critical IT operations. As organisations adopt cloud, AI and automation, certified professionals who can structure and improve services are increasingly sought after. Demand spans service desk analyst, IT support, service delivery and IT management roles, and here is what the market is telling us right now.

    What Is Fuelling Service Management Demand in Taiwan

    ITIL 4 is more than a credential. It is a career accelerator for IT professionals in Taiwan. Join people who connect IT work to business value and modern service delivery. Start your journey today.

    Your Taipei Career Transformation

    Your IT Career Before and After ITIL 4

    The Shift This Credential Delivers

    Taiwan's IT market is expanding with semiconductor growth, cloud adoption and digital transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, ERI (Taiwan) 2026.

    How to Get ITIL 4 Founfdation Certified in TaipeiStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Taipei is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseCore ITIL 4 Concepts in Practice

    ITIL 4 Foundation training gives learners a clear understanding of modern service management, the Service Value System and the practices that support it. By the end, you can describe how ITIL 4 helps organisations deliver and continually improve tech-enabled services.

    Service Management Fundamentals

    Understand what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty. This is the foundation that the rest of ITIL 4 builds on and the first answer to what you will learn in this course.

    The ITIL 4 Service Value System

    Explain how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to turn demand into value.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and delivering services.

    Applying the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL practices to your own context.

    Key ITIL Management Practices

    Work with core practices including incident management, problem management, change enablement, service desk and service level management to support users and services.

    Continual Improvement and Metrics

    Apply the continual improvement model and use metrics, KPIs and SLAs to measure performance and drive better, evidence-based service decisions.

    Who Should TakeITIL 4 Foundation Certification Training in Taipei?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TWD 42400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TWD 42400

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Training in Taipei?

    As a trusted ITIL 4 Foundation training company in Taipei, Invensis Learning delivers structured ITIL 4 training for individual professionals and organisations building modern service management capability and preparing for the ITIL 4 Foundation exam. Our programmes combine accredited, expert-led instruction with flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Taipei, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS and PeopleCert ITIL 4 syllabus
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware and practice resources to support exam readiness
    • Dedicated learner support before, during and after the training
    • Customised schedules and delivery for teams across Taiwan
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in TaipeiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Taipei

    Grand Hyatt Hotel, 2, Songshou Road, Xicunli, Xinyi District, Xinyi Business District, Taipei City, 11051, Taiwan

    ITIL 4 Foundation Training Location in Taipei

    W Hotel Taipei, 10, Section 5, Zhongxiao East Road, Xingya Li, Xinyi District, Xingya, Taipei City, 110, Taiwan

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    Corporate ITIL 4 Training in TaiwanUpskill Your IT Function

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability and time zones
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Taiwan and global locations

    Leading Organisations

    TSMCChunghwa TelecomCathay FinancialFoxconnASUSAcer

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 4 Foundation training made the Service Value System and guiding principles easy to grasp. The trainer used real examples from IT operations, and the practice questions helped me pass the exam on my first attempt."

    Wei-Chen Lin

    IT Support Analyst

    0/0

    A Real Career Step Up

    "I moved from a service desk role into service delivery thanks to this course. The four dimensions and continual improvement topics gave me language I now use with business teams every day."

    Yi-Hsuan Chang

    Service Delivery Coordinator

    0/0

    Practical and Well Structured

    "Clear, well-structured sessions and a trainer who answered every question. The incident, problem and change practices were explained in a way I could apply at work straight away."

    Cheng-Hao Wu

    IT Operations Engineer

    0/0

    Consistent Service Across the Team

    "We trained our service desk team with Invensis Learning and now handle incidents and changes consistently. Service quality improved and reporting is far clearer across our sites."

    Mei-Ling Hsu

    IT Service Manager, Electronics Sector

    0/0

    Tailored Corporate Delivery

    "The corporate sessions were tailored to our banking environment and scheduled around our shifts. Our teams now share one service management approach, which has made handovers much smoother."

    Chih-Wei Huang

    L&D Lead, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Taiwan's semiconductor, finance, telecom and technology employers. It opens roles such as service desk analyst, IT support and service delivery, where salaries in Taiwan range from around NT$850,000 to NT$1.9M depending on seniority.

    General

    Is the ITIL 4 Foundation certification worth it in Taipei?

    Yes. ITIL 4 Foundation is a globally recognised IT service management credential valued by Taiwan's semiconductor, finance, telecom and technology employers. It opens roles such as service desk analyst, IT support and service delivery, where salaries in Taiwan range from around NT$850,000 to NT$1.9M depending on seniority.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management and is designed for IT and business professionals at any career stage, with no prior experience required.

    Why choose Invensis Learning for ITIL 4 training in Taipei?

    Invensis Learning offers accredited, syllabus-aligned ITIL 4 training with experienced trainers, official courseware, flexible delivery and dedicated learner support. We help you move from study to a confident exam attempt with a clear, supported path.

    Is the ITIL 4 certification recognised internationally?

    Yes. ITIL 4 is the most widely adopted IT service management framework worldwide. The credential is portable across employers, sectors and countries, making it valuable for professionals working in Taiwan's global technology firms.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 course fee?

    The training fee typically includes accredited courseware, expert-led sessions, practice questions, quizzes and learner support. Inclusions vary by format, so request a quote to see exactly what your chosen plan covers.

    How much does ITIL 4 Foundation training cost in Taipei?

    Training fees vary by format, such as live online, classroom or corporate group training, and the schedule you choose. Pricing is available on request, so talk to a learning advisor for a quote that suits your needs.

    Is the exam fee included in the training price?

    The ITIL 4 Foundation exam is delivered by PeopleCert and may be billed separately depending on the package. Confirm whether the exam voucher is bundled when you request your quote.

    Do you offer group or corporate discounts for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you have 60 minutes to complete it. The pass mark is 65%, which means answering at least 26 of the 40 questions correctly.

    Are there any prerequisites for the ITIL 4 Foundation exam?

    No. There are no formal prerequisites for ITIL 4 Foundation. It is open to everyone and serves as the entry point to the wider ITIL 4 certification scheme.

    How is the ITIL 4 Foundation exam delivered?

    You can sit the exam online with PeopleCert OnVUE proctoring, available around the clock, or at an authorised PeopleCert test centre. You choose whichever option is most convenient for you.

    What if I do not pass the exam on the first attempt?

    If you do not pass, you can re-sit the exam by booking a new attempt through PeopleCert. Our trainers and practice resources are designed to help you prepare thoroughly and approach the exam with confidence.

    Course Content

    What topics are covered in the ITIL 4 training?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, SLAs and metrics.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is designed to be accessible, with no prior ITIL or IT service management experience required. Trainers explain concepts from the ground up and use practical examples to support understanding.

    What learning resources and materials are provided?

    You receive accredited courseware aligned to the ITIL 4 syllabus, along with practice questions, quizzes and revision aids that help you reinforce concepts and prepare for the exam.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    In what language is the training delivered?

    Training is delivered in English with experienced trainers. For corporate groups in Taiwan, we can discuss delivery preferences to suit your team during scheduling.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available in Taipei?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    We run regular batches across flexible schedules. Check the upcoming schedules or speak with a learning advisor to find the next available cohort that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.