Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme, and our ITIL 4 Foundation certification training in Taiwan gives IT and business professionals a clear, structured route into modern IT service management. Created by AXELOS and examined by PeopleCert, ITIL 4 is the world's most widely adopted framework for IT service management, built around the Service Value System, the seven guiding principles, the four dimensions of service management and 34 management practices. The certification suits service desk staff, IT support and operations professionals, project and business analysts, and anyone who works with technology-enabled services. With Taiwan's enterprises scaling cloud, data centre and AI infrastructure, employers increasingly want teams who can deliver and improve services to a recognised standard. Whether you are starting out in service management or formalising experience you already have, ITIL 4 Foundation is a respected first step. Build job-ready skills and get certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taiwan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taiwan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in TaiwanDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Is Worth ItSkills, Recognition and Career Momentum

    ITIL 4 Foundation Exam Format in TaiwanWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Taiwan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Lead in TaiwanRoles, Demand and Earning Power

    ITIL 4 Foundation has become a trusted entry marker for IT service management roles across Taiwan, valued by semiconductor, IT services, telecom and BFSI employers running large, always-on technology estates. As enterprises scale cloud, data centres and AI, demand is rising for professionals who can deliver and improve services to a recognised standard, from service desk analyst to IT operations and service delivery manager. Here is what the local market is telling us right now.

    Why IT Service Management Skills Are in Demand in Taiwan

    ITIL 4 Foundation is more than a certificate. It is a practical step into IT service management roles that Taiwan's employers are actively hiring for. Start your journey today.

    Your Taiwan Career Transformation

    Your Service Management Career, Before and After

    The Leap ITIL 4 Makes Possible

    Taiwan's IT market is expanding with AI, cloud and data-centre investment, and employers increasingly separate professionals who work to a recognised service standard from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, ERI SalaryExpert, worldsalaries (Taiwan) 2026.

    How to Get ITIL 4 Founfdation Certified in TaiwanStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Taiwan is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 4From Service Value to Daily Practice

    In this ITIL 4 Foundation course you will learn the core concepts, framework and practices of modern IT service management. By the end, you can speak the language of ITIL 4 and apply it to how your team delivers and improves services.

    Service Management Foundations

    Understand what services, value, outcomes, costs and risks are, and how providers and consumers co-create value, the bedrock concepts the ITIL 4 exam tests.

    The ITIL 4 Service Value System

    Work confidently with the Service Value System, including governance, the service value chain and how the framework's components fit together to create value.

    Applying the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to guide real decisions and improvements at work.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Core ITIL Management Practices

    Apply key practices including incident management, problem management, change enablement, service desk and service level management to everyday IT work.

    Continual Improvement and Metrics

    Use the continual improvement model, plus metrics, KPIs and SLAs, to measure performance and keep services getting better over time.

    Who Should TakeITIL 4 Foundation Certification Training in Taiwan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TWD 42400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TWD 42400

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Foundation Training in TaiwanAccredited, Expert-Led and Flexible

    Invensis Learning delivers accredited ITIL 4 training for individual professionals and organisations across Taiwan that want to build IT service management capability and prepare for the AXELOS exam. As an accredited ITIL 4 Foundation training company in Taiwan working with PeopleCert and AXELOS, we combine experienced ITSM trainers, structured courseware and flexible delivery. Whether you enrol as an individual or plan corporate training for your team, you get a practical learning experience focused on real-world application, exam readiness and measurable outcomes.

    • Accredited ITIL 4 training aligned with AXELOS and PeopleCert standards
    • Experienced ITSM trainers with real service management practice
    • Live online, classroom and self-paced learning formats
    • Structured courseware mapped to the ITIL 4 Foundation exam
    • Exam preparation support, practice questions and mock tests
    • Customised corporate training for teams across Taiwan
    • Dedicated learner support before, during and after training
    • Globally recognised certification trusted across industries

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in TaiwanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Taiwan

    Grand Hyatt Hotel, 2, Songshou Road, Xicunli, Xinyi District, Xinyi Business District, Taipei City, 11051, Taiwan

    ITIL 4 Foundation Training Location in Taiwan

    W Hotel Taipei, 10, Section 5, Zhongxiao East Road, Xingya Li, Xinyi District, Xingya, Taipei City, 110, Taiwan

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    Corporate ITIL 4 Foundation TrainingBuilt for Taiwan Teams

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned with your team's availability
    • Flexible onsite, live virtual, hybrid or blended delivery
    • Experienced ITSM trainers with hands-on industry expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Taiwan and global sites

    Leading Taiwan Employers

    TSMCFoxconnAcerASUSChunghwa TelecomDelta Electronics

    What Our Learners Say

    Passed First Time and Using It at Work

    "The trainer made the Service Value System and guiding principles genuinely click for me. I passed the ITIL 4 Foundation exam on my first sitting and now use the incident and change practices every day on the service desk."

    Wei-Chen Lin

    IT Support Engineer

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    Beginner Friendly and Exam Ready

    "I came in with no service management background and the course explained everything from the ground up. The mock exams matched the real test closely, so I felt confident walking in."

    Yu-Ting Chang

    Service Desk Analyst

    0/0

    Practical and Well Structured

    "Clear, practical sessions on the four dimensions and core practices. The continual improvement model has already changed how our team reviews recurring problems."

    Chia-Hao Wu

    IT Operations Specialist

    0/0

    Standardised How Our Team Works

    "We trained a full service desk team and the shared ITIL 4 vocabulary made a real difference. Handovers are cleaner and our incident response is more consistent across shifts."

    Mei-Ling Hsu

    IT Service Manager, Semiconductor Manufacturing

    0/0

    Flexible Corporate Delivery with Impact

    "The corporate delivery was flexible and tailored to our environment. Our teams now align IT work to service levels and value, which has improved how we report to the business."

    Cheng-Yu Chen

    Head of IT Operations, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It is for IT and business professionals, including service desk, support and operations staff, who want a recognised grounding in modern IT service management. No prior experience is required.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It is for IT and business professionals, including service desk, support and operations staff, who want a recognised grounding in modern IT service management. No prior experience is required.

    Is ITIL 4 Foundation worth it for my career in Taiwan?

    Yes. ITIL 4 Foundation is a globally recognised credential valued by Taiwan's semiconductor, IT services, telecom and BFSI employers. It validates service management knowledge that supports roles from service desk analyst to IT operations and service delivery manager, many paying well above the national average.

    Do I need any prerequisites to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as the entry point to the ITIL 4 certification scheme, so beginners and experienced IT staff alike can take it.

    Who awards the ITIL 4 certification?

    ITIL was created by AXELOS, which PeopleCert acquired in 2021. PeopleCert is now the sole owner and examination body for all ITIL qualifications, including ITIL 4 Foundation.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Taiwan?

    Training fees vary by format and provider, so pricing for ITIL 4 Foundation training in Taiwan is available on request. The course fee and the PeopleCert exam fee are usually quoted separately. Request a quote for current pricing and group rates.

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes accredited courseware, trainer-led sessions, practice questions, mock exams and exam preparation support. Many packages also bundle the AXELOS exam voucher. Speak with a learning advisor to confirm what your chosen plan includes.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher, while others quote it separately under PeopleCert pricing. Ask about a combined training and exam bundle for the best value.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and support teams. Contact us for a tailored quote for your organisation in Taiwan.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test of 40 questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which is 26 correct answers out of 40.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 65 percent, or 26 correct answers, to pass.

    How and where can I sit the ITIL 4 exam?

    You can take the exam online with PeopleCert's OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Taiwan.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam by purchasing another attempt through PeopleCert. Our training includes practice questions and mock exams so you can prepare thoroughly and approach your first attempt with confidence.

    Which version of ITIL does the exam cover?

    The exam is based on the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System, guiding principles, four dimensions and core practices.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers ITIL 4 key concepts, the Service Value System, the service value chain, the seven guiding principles, the four dimensions of service management, core management practices, and continual improvement, all aligned to the AXELOS syllabus.

    Can a beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is an entry-level certification with no prerequisites, so beginners are welcome. The training explains every concept from the ground up and uses practical examples to build your understanding.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, mock exams and topic-wise quizzes that mirror the real exam format, helping you identify weak areas and build readiness for the 40-question test.

    What learning materials will I receive?

    You receive accredited ITIL 4 courseware, reference materials aligned to the official syllabus, practice questions and revision aids. Materials are provided digitally so you can study across your devices.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the most up-to-date framework.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule in Taiwan.

    How soon can I start ITIL 4 Foundation training?

    New batches run regularly across live online and classroom formats, and self-paced learning lets you start immediately. Check upcoming schedules or speak with a learning advisor to find the next available date.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.