Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Foundation Bridge Version 5?Your Fast Route to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a one-day transition qualification for professionals who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. ITIL 5 Foundation Bridge certification training in Zimbabwe from Invensis Learning prepares you to sit the AXELOS (PeopleCert) bridge exam and earn the current ITIL 5 Foundation credential, without repeating content you already know. Governed by AXELOS and examined by PeopleCert, the bridge focuses only on what is new and changed in the fifth iteration of ITIL: digital product and service management, the product and service lifecycle, Value Stream Mapping and Management, the evolved ITIL Value System, and an enhanced value co-creation model. Whether you work in banking, telecoms, fintech or the public sector, this credential proves your ITSM knowledge is current. Start your ITIL 5 journey with Invensis Learning and stay ahead as Zimbabwe's IT teams adopt the new framework.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zimbabwe, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL Foundation Bridge Version 5?Your Fast Route to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zimbabwe, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in ZimbabweDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Is Worth ItSkills, Recognition and Career Value

    ITIL V5 Foundation Exam Format in ZimbabweWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Zimbabwe

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Paths in ZimbabweRoles, Demand and Pay Ahead

    Current ITIL skills are increasingly valued across Zimbabwe's IT employers, from Econet, TelOne and Liquid Intelligent Technologies to the country's fast-digitising banks and 58-plus active fintech firms. As service teams adopt ITIL 5, professionals who hold the up-to-date credential stand out for service desk lead, service delivery manager, IT operations and IT manager roles. Here is what the market is signalling right now.

    Industry Forces Driving ITIL 5 Demand in Zimbabwe

    The ITIL 5 Foundation Bridge is more than a refresh. It keeps your service management skills current as Zimbabwe's IT teams move to the latest framework. Start your bridge journey today.

    Your Zimbabwe ITSM Upgrade

    Your Standing Before and After the Bridge

    The ITIL 5 Upgrade in Practice

    As Zimbabwe's banks, telecoms and fintechs move to digital product and service management, employers increasingly look for the current ITIL credential. Here is the shift the bridge delivers.

    Sources: PayScale, Glassdoor (Zimbabwe) 2026; AXELOS (PeopleCert).

    How to Get ITIL V5 Foundation Bridge Certified in ZimbabweStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Zimbabwe is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Zimbabwe is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The ITIL 5 Updates You Will MasterBuilt Around the Five Bridge Topics

    The ITIL 5 Foundation Bridge focuses only on what is new and changed in the fifth iteration of ITIL, so you build current knowledge fast. By the end, you can apply digital product and service management, value stream management and the enhanced value model, and you are ready for the bridge exam.

    Key Enhancements in ITIL 5

    Understand what has changed since ITIL 4: the new and refined concepts, structural updates, and the shift to digital product and service management as the organising framework.

    Digital Product and Service Management

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery from discovery through operation and support.

    Updated Language and Core Concepts

    Gain clarity on the new and redefined ITIL 5 terminology, and how core concepts such as the guiding principles and four dimensions are updated, so you communicate confidently across teams.

    Enhanced Value Creation

    Learn how ITIL 5 extends value co-creation across the full stakeholder ecosystem, linking strategy to delivery with a focus on experience, sustainability and measurable outcomes.

    Value Stream Mapping and Management

    Apply value stream thinking, a dedicated ITIL 5 discipline, to see how work flows end to end and where to improve service performance and value.

    Applying ITIL 5 in Practice

    Integrate the enhancements into your existing ITIL 4 knowledge and use the updated guidance to improve collaboration, performance and results in real service environments.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Zimbabwe?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 495

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 495

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in ZimbabweAccredited, Expert-Led ITSM Training

    As a trusted ITIL (Version 5) Foundation Bridge training company in Zimbabwe, Invensis Learning is a PeopleCert Accredited Training Organization (ATO) delivering ITIL 5 Foundation Bridge training aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus. Our PeopleCert-accredited trainers bring real ITSM experience to every session, helping ITIL 4 certified professionals in Zimbabwe transition to ITIL 5 with confidence. Whether you learn as an individual or enrol your team, you get structured courseware, industry case studies, mock exams and first-attempt exam guidance, backed by ISO 9001:2015 quality and ISO 27001:2022 information security standards.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Bridge courseware
    • PeopleCert-accredited trainers with hands-on ITSM experience
    • Focused one-day format that respects working professionals' time
    • Live virtual and in-house delivery to suit teams across Zimbabwe
    • ITIL 5 aligned case studies, mock exams and practice questions
    • First-attempt exam guidance and dedicated learner support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in ZimbabweInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Zimbabwe

    Hyatt Regency Harare The Meikles, Patrice Lumumba Street, Braeside, Harare, Harare Province, Zimbabwe

    ITIL V5 Foundation Bridge Training Location in Zimbabwe

    The Rainbow Towers, Robert Mugabe Road, Milton Park, Harare, Harare Province, Zimbabwe

    corporate banner

    Corporate ITIL 5 Bridge TrainingFor Teams in Zimbabwe

    • Transition your whole ITSM team to ITIL 5 in one training day each
    • Customised schedules built around your team's availability
    • Delivered onsite, live virtual or hybrid across Zimbabwe
    • PeopleCert-accredited trainers with real service management experience
    • Role-based ITIL 5 examples for banking, telecoms and public sector teams
    • Dedicated coordination and learner support throughout
    • Scalable delivery for local and multi-site teams

    Leading Organisations

    Econet WirelessTelOneLiquid Intelligent TechnologiesCBZ BankOld Mutual ZimbabweStanbic Bank Zimbabwe

    What Our Learners Say

    Updated to ITIL 5 in One Focused Day

    "The bridge was exactly what I needed. In a single day I understood the ITIL 5 changes, especially the product and service lifecycle and value stream management, and passed the exam first time. The trainer kept it focused on what is new."

    Tendai Moyo

    Service Desk Team Lead

    0/0

    Efficient and Well Targeted

    "As an incident manager I already knew ITIL 4, so repeating a full course made no sense. The bridge covered only the new ITIL 5 concepts and the mock questions matched the exam style well. I felt fully prepared."

    Rutendo Chikwava

    Incident Manager

    0/0

    Relevant to Real Service Work

    "Clear explanations of the updated language and the enhanced value creation approach. The digital product and service management sections were very relevant to the work we do supporting online services. Practical and easy to follow."

    Farai Ncube

    IT Operations Analyst

    0/0

    Whole Team Bridged with Minimal Downtime

    "We moved our service delivery team to ITIL 5 through Invensis Learning. The one-day format meant minimal time away from operations, and everyone came out speaking the same current ITIL language. Coordination for the group booking was smooth."

    Nyasha Dube

    IT Service Delivery Manager, Banking

    0/0

    Kept Our ITSM Team Current and Credible

    "As an L&D lead in telecoms, I needed to keep our ITSM staff current without long training absences. The corporate ITIL 5 bridge was tailored to our schedule and the trainers understood our environment. A strong return on a single day of training."

    Chipo Mangwana

    Learning and Development Lead, Telecommunications

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. It focuses only on what is new and changed, and passing it grants the current ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS (PeopleCert) for professionals who already hold ITIL 4 Foundation and want to update their credential to ITIL 5. It focuses only on what is new and changed, and passing it grants the current ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge?

    The bridge is designed for ITIL 4 Foundation holders such as service desk leads, incident and change managers, IT operations staff, consultants and trainers who want a current ITIL credential. If you do not hold ITIL 4 Foundation, take the full ITIL 5 Foundation course instead.

    Is the ITIL 5 credential recognised in Zimbabwe?

    Yes. ITIL is governed by AXELOS and examined by PeopleCert, which operates in over 200 countries. The ITIL 5 Foundation credential earned through the bridge is globally recognised and valued by Zimbabwean telecoms, banking, fintech and public sector employers.

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. The bridge is the fastest way to keep your ITSM credential current, taking one day instead of the full two-day Foundation course. As Zimbabwe's IT teams adopt ITIL 5, holding the latest credential helps you stand out for service delivery and IT management roles.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential earned through the bridge is valid for three years. To keep it current, you renew by earning 60 CPD points within the three-year cycle through PeopleCert, or by passing a higher ITIL 5 qualification.

    What prerequisites do I need for the bridge?

    You must hold ITIL 4 Foundation certification, or an accepted equivalent, to take the ITIL 5 Foundation Bridge. There is no formal education or work experience requirement, though the course assumes practising ITSM knowledge.

    Pricing

    How much does ITIL 5 Bridge training cost in Zimbabwe?

    ITIL 5 Foundation Bridge training fees in Zimbabwe vary by format and whether the PeopleCert exam voucher is bundled. Instructor-led pricing is available on request. Request a quote from Invensis Learning for current fees and group rates.

    What is included in the course fee?

    The training fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions, mock exams and first-attempt exam guidance. Confirm whether the PeopleCert exam voucher is included when you request your quote.

    Is the exam fee included in the training price?

    This varies by package. PeopleCert sets the exam fee, and it may be bundled with training or purchased separately. Ask a learning advisor whether your chosen ITIL 5 Bridge package includes the exam voucher.

    Do you offer corporate or group discounts?

    Yes. Invensis Learning offers corporate group training with customised schedules and volume-based pricing for teams. Contact us for a tailored group quote for your organisation in Zimbabwe.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL Foundation Bridge Version 5 exam is closed book with single-answer multiple-choice questions, set by PeopleCert on behalf of AXELOS. It covers only what is new and changed in ITIL 5 across five official topic areas.

    How many questions are on the exam and how long is it?

    The bridge exam has 20 questions and a duration of 30 minutes. It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    What is the passing score for the bridge exam?

    The pass mark for the ITIL 5 Foundation Bridge exam is 65%, which is 13 out of 20 questions correct. Verify the current pass mark on peoplecert.org before booking your exam.

    What does the bridge exam cover?

    The exam covers five topic areas: Key Enhancements in ITIL (Version 5), Digital Product and Service Management Evolution, Updated Language and Core Concepts, Enhanced Value Creation Approach, and Applying ITIL (Version 5) in Practice.

    How do I book the exam and can I retake it?

    You book through PeopleCert or your training provider, then sit the exam online via OnVUE or at a test centre. If you do not pass first time, retakes are available; confirm the current re-sit policy at peoplecert.org.

    Which ITIL version is the exam based on?

    The exam is based on the ITIL Foundation Bridge Version 5 syllabus, covering the fifth iteration of ITIL. It assumes ITIL 4 Foundation knowledge and tests only the new and updated ITIL 5 content.

    Course Content

    What will I learn in the ITIL 5 Bridge course?

    You learn what is new and changed in ITIL 5: digital product and service management, the product and service lifecycle, value stream mapping and management, the evolved ITIL Value System, and the enhanced value co-creation model.

    Do I need prior experience to take the bridge?

    You need ITIL 4 Foundation certification, since the bridge builds on that knowledge and does not repeat it. Practising ITSM experience helps but is not a formal requirement. The one-day format is designed for professionals already working in service management.

    How long is the training?

    The ITIL 5 Foundation Bridge is delivered as an eight-hour programme, usually as one full day or two half-days. It covers only ITIL 5 new and updated content, assuming ITIL 4 Foundation knowledge as a baseline.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies illustrating the ITIL 5 changes, practice questions and mock exams to prepare you for the bridge exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus and covers the fifth iteration of ITIL, so you study the current framework content.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate in-house training. Both follow the official ITIL 5 Bridge syllabus, so you can choose the format that fits your schedule and team.

    When can I start the training?

    New live virtual batches run regularly, and in-house team sessions are scheduled around your availability. Contact us to see upcoming ITIL 5 Bridge schedules in Zimbabwe and secure your place.

    Can I reschedule my enrolment?

    Yes. You can reschedule or transfer to another batch under our published policy. Contact support to arrange a new date that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.